Manage Hiatus

How to cancel hiatus and take back control of your subscriptions

What hiatus does and why you might want to leave

Hiatus is a financial management app designed to help you track, negotiate, and cancel recurring subscriptions and bills. It identifies forgotten services buried in your bank statements, gives you tools to negotiate better rates, and simplifies the cancellation process across multiple platforms.

The app scans your payment history across accounts, flags subscriptions you may have forgotten about, and offers both free and Premium paid tiers with advanced tools and concierge support. If you've decided Hiatus isn't right for you anymore, you're in control - and this guide will walk you through cancelling with confidence.

When cancellation makes sense

You might cancel Hiatus if you've already negotiated your subscriptions down, prefer managing bills manually, or find the Premium tier costs more than it saves you. Some users also cancel after achieving their goal of identifying and cutting forgotten services.

Whatever your reason, cancelling is straightforward - and Stopee is here to ensure you avoid common traps and get clarity on refunds under Singapore law.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your rights when cancelling digital subscriptions like Hiatus. Understanding these protections empowers you to stand firm if Hiatus resists your cancellation request.

What singapore law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel digital services without penalty, provided you follow the service provider's stated cancellation method. If Hiatus advertises a cancellation option, they must honour it.

Additionally, if you cancel within 14 days of your purchase (for new subscriptions), you may be entitled to a refund - this is your cooling-off period. Hiatus must explicitly notify you of this right at the point of purchase; if they didn't, you can still claim it.

If Hiatus charges you after you've cancelled, or refuses to process your cancellation request, you can escalate to the Consumers Association of Singapore (CASE) for mediation at no cost to you.

How stopee helps you assert your rights

Stopee exists to help consumers like you understand and enforce these protections. When you document your cancellation attempt and any refund request with Stopee's guidance, you build a clear record - one that holds companies accountable if they ignore your cancellation or bill you after you've left.

Methods to cancel hiatus

You have three primary routes to cancel Hiatus, depending on how you subscribed and what works best for you. Each method has specific timing and documentation requirements.

Cancel directly in the hiatus app

This is the fastest and most straightforward method if you manage your subscription through Hiatus itself rather than via Apple or Google.

1. Open the Hiatus app on your device.
   • If you're not logged in, sign in with your credentials.
2. Navigate to your Dashboard and locate the Account icon (usually a profile or gear symbol).
   • This is typically in the top-right or bottom navigation menu.
3. Tap Settings and scroll to find "Manage Subscription" or "Cancel Subscription."
   • The exact label may vary slightly depending on your app version.
4. Select "Cancel Subscription" and confirm your choice.
   • Hiatus will ask you to confirm once more - this is intentional, so you don't cancel by accident.
5. Retain your confirmation message or screenshot showing the cancellation was processed.
   • Pro tip: Screenshot the entire confirmation screen with the date and time visible. You'll need this if any charges appear later.
6. Check your access after cancellation - you should retain Premium features until the end of your current billing cycle.
   • Warning: If you pay via ACH bank transfer, cancel at least 3 business days before your next billing date to prevent the charge from going through.

Cancel by email or in-app support

If you prefer written documentation or the app cancellation option isn't working, email or use Hiatus's in-app chatbot to request cancellation formally.

1. Compose an email to support@hiatusapp.com with the subject line "Subscription Cancellation Request."
   • Include your full name, email address, and the phone number associated with your account.
   • State clearly: "I request immediate cancellation of my Hiatus Premium subscription effective today."
   • Add your account creation date or last four digits of your payment method for verification.
2. Alternatively, open the Hiatus app and navigate to the in-app chat or support section.
   • Send the same message through the chatbot, clearly stating your cancellation request.
3. Wait for a response confirming cancellation - Hiatus typically replies within 24 to 48 hours.
   • Pro tip: Keep screenshots of every message, timestamp, and confirmation. This is your proof of request if billing disputes arise later.
4. Verify your next billing date or payment method is removed from your account.
   • If you don't hear back within 48 hours, send a follow-up email and note the date and time.

Cancel via apple app store or google play

If you subscribed to Hiatus through Apple or Google, you must cancel through their platforms - Hiatus cannot cancel those subscriptions for you. This is a critical point: Hiatus's app cancellation won't affect App Store or Google Play subscriptions.

1. For Apple App Store subscriptions:
   • Open Settings on your iPhone, iPad, or Mac device.
   • Tap your name or Apple ID at the top of the screen.
   • Select "Subscriptions."
   • Find Hiatus in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • You'll see "Subscription cancelled" - take a screenshot immediately.
   • Warning: If you see "Renews on [date]" after attempting cancellation, the cancellation didn't process. Repeat these steps or contact Apple Support directly at support.apple.com.
2. For Google Play subscriptions:
   • Open the Google Play app on your Android device or visit play.google.com in a browser.
   • Tap your profile icon in the top-right corner and select "Manage subscriptions."
   • Find Hiatus and tap "Cancel subscription."
   • Confirm your cancellation and note the effective date.
   • Screenshot the confirmation screen showing "Subscription cancelled."
   • Pro tip: Google often offers retention discounts at this stage - decline these unless you're genuinely staying. Don't let them pressure you into a lower tier you don't want.
3. Verify the cancellation by checking your subscriptions list again within 24 hours.
   • Hiatus should no longer appear, or it should show a cancellation date.

What happens immediately after you cancel

Cancelling Hiatus doesn't end access overnight - understanding what you keep and what you lose helps you plan your next steps.

Your access during the notice period

After cancellation, you retain full access to Hiatus Premium features until the end of your current billing cycle. If you cancelled on the 15th of a month and your billing date is the 1st, you keep Premium access until the 1st of the next month.

Use this time to export any data, notes, or subscription lists you want to keep. Once your access expires, you can still use Hiatus's free features if you choose to keep the account open - but Premium tools will be locked.

Automatic renewal and future charges

Once you cancel, Hiatus will not renew your subscription. However, if you subscribed through Apple or Google, verify independently that those platforms have processed your cancellation - Hiatus's app-level cancellation won't affect them.

Warning: Some users cancel in the app but are still billed via App Store or Google Play because the platforms operate independently. Check both your Hiatus account and your Apple or Google subscription settings to confirm all cancellations are active.

Check your bank statement or payment method 7 days after your cancellation date to confirm no charge appears. If an unexpected charge does appear, contact Hiatus support immediately with your cancellation confirmation screenshot.

Data retention and account deletion

Hiatus may retain your account data indefinitely according to its privacy policy - this includes subscription history, payment records, and personal information. If you want Hiatus to delete your account entirely, you must request this separately via email to support@hiatusapp.com.

In your deletion request, state: "I request complete deletion of my Hiatus account and all associated personal data." Keep a copy of this email for your records. Hiatus should acknowledge the request and provide a timeline for deletion (typically 30 days).

Refund policy and how to claim a refund

Hiatus's standard policy states that monthly subscription fees are non-refundable unless Singapore law requires otherwise. However, you have stronger rights than Hiatus's own terms suggest.

When you're entitled to a refund

You may qualify for a refund in two scenarios under Singapore consumer law:

1. Cooling-off period refund (14 days from purchase):
   • If you subscribed to Hiatus within the last 14 days and haven't used Premium features significantly, you can request a full refund under your cooling-off right.
   • Hiatus must have disclosed this right at the point of purchase - check your confirmation email. If they didn't mention it, you're entitled to the refund regardless of timing.
2. Billing error or unauthorized charge:
   • If Hiatus continued to bill you after you cancelled, you're entitled to a refund for those unauthorized charges.
   • If a charge was processed in error (double charge, wrong amount), request immediate reversal.
3. Discretionary refunds:
   • Hiatus may grant refunds at its discretion for poor service experience or technical issues.
   • It never hurts to ask, especially if you cancel shortly after subscribing.

How to request a refund from hiatus

1. Contact Hiatus support via email at support@hiatusapp.com or through the in-app chatbot.
   • Use the subject line: "Refund Request for Hiatus Premium Subscription."
2. State your reason clearly and cite the relevant ground:
   • For cooling-off: "I purchased this subscription on [date] and am exercising my 14-day cooling-off right under Singapore's Consumer Protection (Fair Trading) Act."
   • For billing error: "I cancelled my subscription on [date] with confirmation [reference number], but was charged again on [date]. I request an immediate refund."
3. Attach screenshots of:
   • Your cancellation confirmation from Hiatus.
   • Your bank or payment statement showing the charge you dispute.
   • Your original purchase receipt or confirmation email.
4. Set a deadline in your email: "Please confirm receipt of this request and provide a refund decision within 7 business days."
   • Pro tip: Having a deadline in writing makes companies take your request more seriously and gives you grounds to escalate if they ignore you.
5. Wait for a response. Hiatus typically processes refunds within 5 to 10 business days if approved.
   • Refunds usually appear as a credit back to your original payment method.
6. If Hiatus refuses your refund request or ignores you after 10 days, escalate to the Consumers Association of Singapore (CASE).
   • Visit case.org.sg or call 6100 0315 (Monday to Friday, 9 AM to 5:30 PM).
   • File a mediation complaint - CASE will contact Hiatus on your behalf at no cost.
   • Include all documentation: cancellation proof, your refund request email, Hiatus's response (if any), and bank statements.

Hiatus pricing and plan breakdown

Understanding what you're paying for helps justify your cancellation decision and guides your next steps.

Current hiatus plans and pricing

If you're on tier 2 or paying monthly when an annual plan exists, you're likely overpaying. Before cancelling entirely, consider downgrading to the free tier or negotiating a lower-cost annual commitment with Hiatus support.

Common mistakes to avoid when cancelling

Cancellation mishaps often stem from understandable confusion about multiple platforms and confusing terms - these mistakes are entirely preventable with the right approach.

Mistake 1: cancelling only in the app when you subscribed via apple or google

This is the most common cancellation failure. Hiatus's in-app cancellation does not affect App Store or Google Play subscriptions. You must cancel through the platform where you signed up, not within Hiatus itself.

How to avoid it: Check your original confirmation email or your payment method statement. Does it show a charge from Apple, Google, or directly from Hiatus? Cancel through that channel only.

Mistake 2: not cancelling at least 3 business days before your billing date

If you pay via ACH bank transfer (direct from your account), Hiatus may still process a charge even after you cancel if you didn't give them enough notice.

How to avoid it: Check your billing date in Hiatus Settings. Count back 3 business days (excluding weekends and public holidays in Singapore). Cancel by that date. If you've already missed it, cancel immediately and request a refund for any charges that process.

Mistake 3: not keeping documentation

Without proof of your cancellation request, Hiatus can claim they never received it. Screenshots, confirmation numbers, and timestamps protect you.

How to avoid it: Immediately after cancelling, screenshot the confirmation screen. Save this to a folder on your device labelled "Cancellations." If you cancel via email, save the sent email and any reply from Hiatus.

Mistake 4: assuming your access ends immediately

You keep access until the end of your current billing period after cancellation. Some users panic and think they've lost access, then try to cancel again - creating confusion with support.

How to avoid it: Read Hiatus's cancellation confirmation carefully. It will state: "You have access until [date]." Mark that date on your calendar.

Mistake 5: not following up on unexpected charges

If a charge appears 7 days after cancellation, contact Hiatus immediately. The longer you wait, the harder a refund becomes - some companies rely on consumers giving up.

How to avoid it: Set a phone reminder for 7 days post-cancellation to check your bank statement. If you see a charge, email Hiatus within 24 hours with your cancellation proof attached.

Comparison: hiatus vs. alternatives

If you're cancelling Hiatus but still need subscription management, these alternatives offer similar or complementary features at different price points.

Many users cancel Hiatus because they've already negotiated their main subscriptions and no longer need active negotiation. In that case, Stopee's free guides are all you need to handle future cancellations yourself - and Stopee has helped thousands of consumers cancel with confidence, armed with their consumer rights.

Your cancellation checklist for hiatus

Follow this step-by-step checklist to ensure your cancellation is complete and protected.

1. Determine how you subscribed:
   • Direct with Hiatus (via app)?
   • Via Apple App Store?
   • Via Google Play?
2. Note your billing date and payment method from your confirmation email or bank statement.
3. If cancelling via ACH, mark the date 3 business days before your next billing date on your calendar.
4. Cancel using the correct method for your subscription source:
   • Direct app: Use the in-app cancellation or email support@hiatusapp.com.
   • Apple App Store: Cancel in Settings > Subscriptions > Hiatus.
   • Google Play: Cancel in Google Play > Manage subscriptions > Hiatus.
5. Screenshot your cancellation confirmation immediately.
6. Verify access persists until your billing cycle end date - check Hiatus Settings or your account page.
7. Set a reminder 7 days post-cancellation to check your bank statement for unexpected charges.
8. If a charge appears, email Hiatus support within 24 hours with your cancellation proof and request a refund.
9. If Hiatus doesn't refund within 10 business days, file a complaint with CASE at case.org.sg or 6100 0315.
10. Keep all documentation (emails, screenshots, receipts, bank statements) for at least 12 months.

Why stopee is your ally in cancelling subscriptions

Cancelling subscriptions should be simple - but companies often bury cancellation options, ignore refund requests, or use unclear terms to delay action. Stopee exists to level the playing field between you and these services.

On Stopee (stopee.com), you'll find step-by-step cancellation guides for hundreds of services, detailed explanations of your consumer rights in Singapore, and real escalation paths - including CASE contact details - if a company refuses to honour your cancellation or refund request.

Stopee's guides are built on consumer law, not company terms. This means Stopee prioritizes your rights over the company's preferred narrative. When you cancel with Stopee's help, you're not just leaving a service - you're doing it with legal backing and proof.

Whether you're cancelling Hiatus, negotiating a refund, or simply documenting your request, Stopee gives you the template, language, and authority to succeed. Stopee has helped thousands of consumers cancel with confidence, recover unwanted charges, and avoid being locked into services they no longer want.

Final thoughts and next steps

Cancelling Hiatus is straightforward when you know the right process and timing. Use the method that matches your subscription source, keep screenshots of every step, and don't hesitate to escalate to CASE if Hiatus ignores your request or continues billing you.

Your money belongs to you - not to Hiatus. If you've decided to leave, leave cleanly and with proof. Visit Stopee.com for additional cancellation guides, consumer rights resources, and support if your cancellation doesn't go smoothly.