Manage Hume

How to cancel hume: step-by-step guide for singapore subscribers

What hume is and why you might want to cancel

Hume is a subscription-based wellness platform that delivers guided health content and premium features through its mobile app and optional hardware bundles. The service operates on a freemium model, with a paid tier called Hume Plus unlocking advanced functionality. You may also purchase physical devices like the Hume Band or Body Pod, either standalone or bundled with subscriptions.

If you've signed up and now find the service doesn't align with your wellness goals, your budget, or your usage patterns, cancelling is straightforward. At Stopee, we help consumers understand their cancellation rights and execute them without friction. Whether you're cancelling because you prefer a different platform, want to cut monthly expenses, or simply lost interest, this guide walks you through every option and protects your wallet along the way.

How hume charges you

Hume subscriptions renew automatically on a monthly or annual cycle. Charges appear on your App Store, Google Play, or web payment method depending on where you originally purchased. Device orders are treated as separate one-time purchases and ship as physical goods subject to Hume's returns policy.

Most importantly, your subscription auto-renewal happens silently unless you manually disable it. This is why many subscribers end up paying for months they don't use. Stopee recommends checking your active subscriptions across all platforms quarterly to spot unwanted renewals early.

When to cancel: key scenarios

You should cancel if you no longer use the app, prefer competing wellness platforms, or want to reduce recurring expenses. You might also cancel if hardware devices (Band, Body Pod) don't meet your expectations and you'd rather use the refund budget elsewhere. If you've exceeded the 45-day device return window but still want to exit the subscription, cancelling the digital tier is your next step.

Your consumer rights under singapore law

As a Singapore consumer, you're protected by the Consumer Protection (Fair Trading) Act, which governs subscriptions and distance contracts. This act gives you specific rights when dealing with recurring charges and digital services.

What the law guarantees you

The Consumer Protection (Fair Trading) Act requires businesses to be transparent about auto-renewal terms before you commit. Hume must disclose the price, renewal frequency, and cancellation method clearly. If the terms are buried or unclear, you have grounds to dispute the charge through your payment provider.

You also have the right to receive confirmation of your cancellation request. If Hume fails to honour your cancellation within a reasonable timeframe, you can escalate to the Consumers Association of Singapore (CASE) or file a chargeback with your bank or card issuer. Stopee advises keeping screenshots and emails throughout the process to support any dispute.

Disputing unauthorized charges

If you spot a charge you didn't authorise or a renewal after you cancelled, contact your payment provider (App Store, Google Play, your bank) within 30 days of the transaction. Most will reverse the charge if you provide proof of cancellation or evidence that you didn't consent to the renewal. This is faster than waiting for Hume support to respond.

How to cancel hume: platform-by-platform instructions

Cancellation method depends on where you bought your subscription. Follow the steps for your platform to disable auto-renewal and stop future charges.

Cancel hume via apple app store (iPhone or iPad)

If you subscribed through the Apple App Store, you must cancel through your Apple ID settings, not within the Hume app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Hume Plus from the list.
5. Tap Cancel Subscription.
6. Confirm your cancellation by tapping the final confirmation button.
7. You will see a cancellation date; access continues until that date.

Pro tip: Cancel at least 24 hours before your next billing date. If you wait until the last few hours, Apple may still process the charge due to system delays. You can check your next renewal date on the same subscription screen.

Warning: Deleting the Hume app does NOT cancel your subscription. You must follow the steps above in the App Store settings.

Cancel hume via google play store (Android)

Android subscribers manage cancellations through the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage my subscriptions.
4. Tap Hume Plus from the active subscriptions list.
5. Select Cancel subscription.
6. Choose a reason (optional) and confirm your cancellation.
7. Your access ends on the next billing cycle date shown on screen.

Pro tip: If you're near your renewal date, cancel immediately rather than waiting. Google Play processes cancellations in near real-time, but billing runs overnight, so timing matters.

Warning: If you see "Subscription paused" instead of "Cancel subscription," you've only paused the service, not cancelled it. Paused subscriptions resume automatically after a set period. To fully cancel, keep tapping until you reach the cancellation option.

Cancel hume via web or computer

If you subscribed directly through Hume's website or a web portal, cancel through the same platform.

1. Visit the Hume official website and log into your account.
2. Navigate to Account Settings or Subscription Management (usually under your profile or billing section).
3. Locate Hume Plus or your active subscription.
4. Select Cancel Subscription or turn off auto-renewal.
5. Follow any confirmation prompts and note your cancellation date.
6. Check your email for a cancellation confirmation receipt.

Pro tip: If you cannot find a self-service cancellation option on Hume's website, contact their support team at the address listed at the end of this guide. Keep the support ticket number for your records.

What happens after you cancel: timeline and access

Cancellation doesn't mean immediate loss of access. Understanding the timeline protects you from surprise shutdowns and helps you plan your next wellness tool.

When your access ends

When you cancel a Hume subscription, auto-renewal turns off immediately, but you retain full access to Hume Plus features until your current billing period ends. For example, if you cancel on 15 June but your monthly cycle renews on 30 June, you keep access until 29 June. You won't be charged on 30 June.

For annual subscriptions, this means you may have months of remaining access even after cancellation. Check your renewal date in the app or account settings to know exactly when your access expires. Stopee recommends exporting any personal data or progress during this window so you don't lose it after access closes.

Your account data after cancellation

Hume's public policy does not explicitly detail data retention or deletion after cancellation. To protect your privacy, contact Hume support and request confirmation of what happens to your account data, activity logs, and health information. Ask for written confirmation.

If you want your data deleted entirely, use the formal data deletion request under Singapore's Personal Data Protection Act (PDPA). Hume is required to respond to such requests within 30 days. Stopee advises submitting this request in writing (email or registered mail) so you have proof of delivery.

Will you get a refund?

Refund eligibility depends on whether you're asking about a subscription or a physical device. Be clear about what you're seeking refund for, and escalate if Hume's first response is unsatisfactory.

Subscription refunds and partial billing

Hume's stated policy does not offer refunds for subscription fees once charged. Cancelling stops future auto-renewal but doesn't reverse past payments. If you cancel mid-cycle, you don't receive a pro-rata refund for unused days or weeks.

However, if you were charged after you already cancelled, or if you did not authorise a renewal, dispute the charge immediately through your payment provider (Apple, Google, your bank). These disputes often succeed because Hume's failure to honour a cancellation request violates consumer protection obligations. Stopee has seen hundreds of cases where consumers won refunds through charge disputes when Hume failed to process cancellations on time.

Physical device returns and refunds

Hardware purchases like the Hume Band or Body Pod follow a separate returns policy.

• Return window: 45 days from receipt. You must contact Hume customer support before returning any device.
• Refund processing: Approved refunds take 5 to 7 business days to process from Hume's end, plus 7 to 10 business days for funds to appear in your bank account.
• Return shipping: Confirm whether you pay return postage or if Hume covers it.

Pro tip: If you're within the 45-day window, initiate the return now rather than waiting. Hume processes returns slowly, and you want the refund settled before the window closes.

Warning: If you're outside the 45-day return window, Hume typically denies refunds. Your only option is to dispute the original device purchase through your payment provider if you can argue the device was defective or misrepresented.

Escalation if hume refuses

If Hume denies your refund request unreasonably, escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost. You can also file a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe Hume has breached consumer protection laws.

Keep all communications: order confirmations, cancellation requests, refund denials, and dates. This evidence is critical if you escalate. Stopee recommends sending a final written demand to Hume (via email) stating a clear deadline (e.g., 14 days) for a refund or dispute resolution before involving CASE.

Hume pricing in singapore

Understanding what you're paying for helps you decide whether cancellation or downgrading makes more sense.

Annual plans work out to approximately S$12.50 per month versus S$19.98 for month-to-month billing. If you're unsure about commitment, start with monthly, then switch to annual only once you've confirmed you'll use it consistently. Switching mid-year may forfeit discounts, so check Hume's upgrade policy before committing to the annual plan.

Common mistakes to avoid when cancelling hume

Cancellation seems simple, but subscribers often stumble on avoidable pitfalls that cost them money or leave them confused about their status.

Mistaking account deactivation for cancellation

Some users delete their Hume account thinking this stops billing. It doesn't. Deactivating your account only hides your profile; your subscription continues to auto-renew unless you explicitly cancel it through App Store, Google Play, or Hume's web portal. You'll continue to see charges until you follow the platform-specific cancellation steps above.

Always cancel the subscription first, then deactivate the account if you wish. Confirm you've disabled auto-renewal before you log out.

Cancelling too close to billing date

If you cancel on 28 June and your renewal is 30 June, you risk being charged if the cancellation doesn't process in time. Payment systems run overnight, and cancellation requests submitted in the final hours of a day may not clear before the billing cycle triggers.

Cancel at least 48 hours (two full business days) before your renewal date whenever possible. Check your renewal date before you cancel so you know the deadline.

Not saving cancellation confirmation

After you cancel, take a screenshot of the confirmation screen or forward the confirmation email to yourself. If a charge appears after cancellation, you'll need this proof to dispute it with your bank or file a complaint with CASE. Hume support may also claim no cancellation record exists-your screenshot is your defence.

Stopee strongly advises creating a folder (digital or physical) where you keep all subscription-related receipts, cancellation confirmations, and support communications. This takes five minutes and saves hours if a dispute arises.

Forgetting to check bundled or secondary subscriptions

If you purchased a Hume bundle (Band + Plus or Body Pod + Plus), you may have multiple separate charges: one for hardware (one-time) and one for the subscription (recurring). Cancelling Hume Plus does not cancel hardware device support subscriptions if they exist separately. Check your payment method's full transaction history to ensure you've cancelled every recurring charge associated with Hume.

Your pre-cancellation checklist

Before you hit cancel, complete these steps to protect your data and avoid regrets.

• Export or screenshot any personal wellness data, progress, or achievements you want to keep (Hume may not preserve these after cancellation).
• Check your renewal date and plan to cancel at least 48 hours before it occurs.
• Confirm whether you have an annual or monthly plan (different platforms may show different renewal cycles).
• Verify all charges tied to Hume on your payment method (App Store, Google Play, bank statement) to identify multiple subscriptions.
• Note your account email and order reference numbers.
• Check if you own any Hume hardware devices within the 45-day return window; process returns before cancelling the subscription if you want a refund.
• Identify your preferred alternative wellness app or platform before you cancel, so you don't have downtime.

Contact information and escalation address for hume

If you cannot cancel through the app or your payment platform, or if your cancellation request goes unanswered, contact Hume directly.

Hume corporate headquarters:

Hume AI
51 Madison Avenue
New York, NY 10010
United States

Hume does not maintain a publicly listed Singapore office address. For support, check the Hume returns and refund page or use the in-app support chat. If you receive no response within 10 business days, escalate to:

Consumers Association of Singapore (CASE)
Email: feedback@case.org.sg
Phone: +65 6100 0315
Website: case.org.sg

File a complaint with CASE if Hume refuses to honour your cancellation or denies a refund you believe you're entitled to. CASE mediates at no cost and can compel businesses to cooperate.

Final thoughts: take control of your subscriptions today

Cancelling Hume is a straightforward process once you know which platform you subscribed through and what to expect after cancellation. You have clear rights under Singapore law, and Hume is required to honour cancellation requests and refund policies transparently. If they don't, enforcement mechanisms like CASE exist to protect you.

The most common regret is not cancelling sooner. If you're not using Hume, every day you wait is another day of automatic billing. Use this guide to cancel today, and redirect that subscription budget to a wellness tool that actually fits your life. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their recurring expenses. You deserve the same clarity and confidence. Cancel now, and don't look back.