Manage Jobstreet

How to cancel your JobStreet account and understand your rights in singapore

What JobStreet is and why you might want to leave

JobStreet is Singapore's leading online job portal that connects job seekers with employers and recruitment agencies. Whether you're a candidate building a profile or an employer posting vacancies, JobStreet offers services ranging from resume uploads and job applications to paid advertising packages and resume database access.

You might decide to cancel your account for several reasons: you've found employment, switched to a competitor platform, no longer need recruitment services, or simply want to clean up your digital footprint. Whatever your reason, cancelling JobStreet shouldn't be complicated, and at Stopee, we help you navigate the process with clarity and confidence.

Services JobStreet offers to candidates

As a job seeker, JobStreet lets you create a professional profile, upload resumes, save job listings, and submit applications directly to employers. These are typically free services designed to help you land your next role.

Services JobStreet offers to employers

Employers and recruiters access paid options including standard job posting (ranging from S$99 to S$200 per posting), resume database packages, and branded or premium ad budget plans. These paid services require active management and recurring charges.

Your consumer protection rights in singapore

Before you cancel, understand the legal protections you have when dealing with JobStreet and similar online platforms.

The consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair or misleading conduct by traders, including digital service providers. If JobStreet misrepresents cancellation policies, charges you without clear consent, or fails to honour agreed terms, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

Key protections include your right to transparent terms and conditions, honest communication about fees, and fair dispute resolution. If you paid for a service and believe you're entitled to a refund, the Act gives you leverage to escalate your claim beyond JobStreet's internal support.

Cooling-off rights and refund eligibility

While JobStreet's published terms do not explicitly guarantee a 14-day cooling-off period for candidate accounts, if you're an employer who purchased a paid package and cancel within 14 days, you may have grounds to request a refund under CASE guidelines. Document everything: your purchase receipt, the exact date you subscribed, and the date you requested cancellation.

JobStreet's terms state that employer paid fees are generally non-refundable once the service begins, but consumer law may override this if the company has not delivered the agreed service or misled you about what you were buying.

Methods to cancel your JobStreet account

You have two primary ways to cancel your JobStreet account: self-service through your account settings or by contacting support directly.

Self-service cancellation via your account

The quickest route is to handle cancellation yourself through JobStreet's online dashboard. This approach gives you immediate confirmation and a record of your action.

Cancellation by written request

If you prefer a documented paper trail or encounter issues with self-service cancellation, you can submit a formal cancellation request to JobStreet support in writing. This method creates an official record and is especially useful if you later need to dispute charges or escalate a complaint.

Step-by-step: how to cancel JobStreet

Follow these clear instructions to cancel your account, whether you're a job seeker or employer.

Method 1: cancel through your account settings

1. Log in to your JobStreet account using your registered email and password.
   • If you've forgotten your login details, use the "Forgot Password" link on the JobStreet homepage to reset your credentials.
2. Navigate to your account settings or profile settings, usually found in a dropdown menu under your name or profile icon in the top right corner.
   • Look for labels like "Account Settings," "My Account," "Profile," or "Preferences."
3. Search for a "Delete Account," "Close Account," or "Cancel Account" option within the settings menu.
   • This option may be under "Privacy & Security" or "Account Management."
4. Click the cancellation option and read any warning messages carefully.
   • JobStreet will typically warn you that deleting your account is permanent and will remove your profile, saved jobs, and application history.
5. Follow the on-screen prompts to confirm your cancellation, which may include re-entering your password or answering a security question.
   • JobStreet may ask why you're leaving; this feedback is optional, but answering helps them improve their service.
6. Wait for a confirmation message or email confirming your account has been deleted.
   • Pro tip: Screenshot this confirmation and save it to your computer or email it to yourself. You'll need this proof if there are billing disputes later.

Method 2: cancel by written request to JobStreet support

1. Gather your account information: your registered email address, full name, and account number (if available).
   • This information helps JobStreet verify your identity and locate your account quickly.
2. Visit JobStreet's official contact page or support portal and locate their email address or contact form.
   • The registered office is at 1 Wallich Street #24-03, Guoco Tower, Singapore 078881. You can also contact them through their website's "Contact Us" section.
   • Warning: Do not send sensitive information like passwords; JobStreet should never ask for passwords via email or support forms.
3. Compose a clear, professional email requesting account cancellation.
   • Use this template: "I request the cancellation and permanent deletion of my JobStreet account registered to [your email]. Please confirm when this is complete. Thank you."
4. Send your request and keep a copy of the email you sent.
   • Use a method that provides read receipts or delivery confirmation (most email providers offer this).
5. Expect a response within 5 to 10 business days, though JobStreet may take longer during peak periods.
   • If you don't hear back within 14 days, follow up with a second email and reference your original request date.
6. Save any confirmation email from JobStreet confirming your account closure.
   • Pro tip: Create a folder on your computer labeled "JobStreet Cancellation" and store all emails, screenshots, and receipts there for future reference.

Pricing and what you might be charged

Understanding JobStreet's pricing helps you know exactly what you're cancelling and what refund you may be entitled to claim.

Common JobStreet charges for employers

If you're on a monthly ad budget plan, cancelling stops future charges immediately, but you're typically not refunded for the current month you've already paid for. Check your billing cycle: if you cancel mid-month, you've usually lost that portion of your payment.

What happens immediately after you cancel

Cancellation has immediate consequences for your access and data, so it's important to know what to expect.

Access and account functionality

The moment your cancellation is processed, you lose access to your JobStreet account. You cannot log in, view your profile, access saved jobs, review past applications, or use any JobStreet services. This happens automatically and is irreversible through normal channels.

If you're an employer with active job postings, those ads may remain visible for a limited time (typically up to 48 hours) as they're removed from JobStreet's systems, but no new applications will be directed to your account.

Your data and data deletion

JobStreet marks your account information as deleted in their primary database. This includes your profile, resumes, saved jobs, application history, and personal details. However, deleted data doesn't disappear instantly everywhere.

Backup copies, cached versions, and third-party integrations may retain your information temporarily. Search engines like Google may continue displaying cached previews of your JobStreet profile for weeks or months. To speed up removal from Google's index, you can use Google Search Console to request removal, but this is separate from JobStreet's deletion.

Paid services and recurring charges

Any active paid subscriptions stop immediately upon cancellation. If you're on a monthly ad budget plan, your next scheduled charge will not occur. However, you are not automatically refunded for the current billing period you've already paid for, unless you meet specific refund criteria (see below).

Refund policy and your options

JobStreet's official refund policy is not transparent in their published terms, which creates a risk for buyers. At Stopee, we help you understand what you can claim and how to pursue it.

What JobStreet says about refunds

JobStreet's terms of service for employers state that paid fees are generally non-refundable once the service has commenced. If you purchased a job posting or ad budget and your job ad went live, JobStreet considers the service delivered and will not refund your payment.

For candidate accounts, JobStreet offers no explicit refund guarantee because candidate services (profile creation, job saving, applications) are free. You only face refund disputes if you've paid for a premium candidate feature, which is rare.

When you may have grounds for a refund

Despite JobStreet's non-refundable policy, Singapore consumer law gives you grounds to request a refund in these situations:

• You cancelled within 14 days of purchase and the service was not substantially delivered as advertised.
• JobStreet failed to deliver the promised service (e.g., your job posting never appeared, or resume database access didn't work).
• You were charged without clear consent or the charge was unauthorized.
• JobStreet misrepresented the service in their marketing or terms.

How to request a refund

1. Contact JobStreet support with your receipt, transaction ID, and a clear explanation of why you believe you're entitled to a refund.
   • Reference the specific service purchased, the date of purchase, and the issue that warrants the refund.
2. Request a refund politely but firmly, citing the Consumer Protection (Fair Trading) Act if applicable.
   • Example: "I purchased [service] on [date] and did not receive the promised service. Under Singapore's Consumer Protection Act, I am entitled to a refund. Please advise on your refund process."
3. Allow 7 to 14 days for JobStreet to respond.
   • Keep all communication in writing (email, not phone calls).
4. If JobStreet refuses or doesn't respond, escalate to the Consumers Association of Singapore (CASE).
   • CASE can mediate disputes and investigate complaints of unfair trading. Visit case.org.sg to lodge a complaint.
   • Pro tip: Having documentation from Stopee or similar resources showing JobStreet's refund terms strengthens your CASE complaint.

Common mistakes to avoid when cancelling

Cancelling your account should be straightforward, but many people make preventable errors that create headaches later. We've seen these slip-ups countless times.

Mistake 1: forgetting to cancel before your next billing cycle

If you're on a monthly ad budget plan, JobStreet charges you automatically on your billing anniversary. If you intend to cancel, do it at least 3 to 5 days before your next billing date to avoid an unwanted charge.

Solution: Set a phone reminder for a week before your billing date. Check your email for your original receipt to confirm the exact date you subscribed.

Mistake 2: not saving your cancellation confirmation

Some users cancel successfully but don't capture proof. Months later, if a mystery charge appears on their credit card, they have no evidence that they cancelled.

Solution: Screenshot your cancellation confirmation page and save the confirmation email from JobStreet. Store these in a dedicated folder with all your receipts and communications.

Mistake 3: assuming self-service cancellation is complete without confirmation

Self-service cancellation sometimes appears to work but fails silently. You think you've cancelled, but your account is still active and charging you.

Solution: After self-service cancellation, try logging back in with your credentials within 24 hours. If you can still log in, contact JobStreet support immediately. If you cannot log in, that's a good sign the cancellation went through. Verify by checking your next billing date doesn't exist.

Mistake 4: providing sensitive information via unsecured channels

JobStreet support may request your email and account number, but they should never ask for your password, credit card details, or other sensitive data via email or a web form.

Solution: If JobStreet asks for a password, decline politely and use their official password reset feature instead. Legitimate companies never request passwords for account management.

Mistake 5: not following up on written cancellation requests

You send an email to JobStreet asking to cancel, but you don't follow up if you don't hear back within 14 days. Meanwhile, you're still being charged.

Solution: Keep a spreadsheet of when you sent your cancellation request, when you expect a response, and when you plan to follow up. Send a follow-up email if you don't hear back in 10 business days.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and documented:

Why you should act now and trust the process

Delaying cancellation costs you money and creates administrative frustration. Every day you wait is another day closer to your next billing cycle. If you've decided to cancel JobStreet, act within the next 48 hours to avoid unexpected charges and to start the paper trail in case you need to claim a refund later.

Stopee has helped thousands of consumers navigate cancellations, refund disputes, and complaints against service providers across Singapore. We understand the anxiety around losing access to your data and the frustration of dealing with unclear policies. That's why we've created this transparent, step-by-step guide to empower you to cancel JobStreet on your own terms.

Contact details for JobStreet and escalation

If you encounter resistance or have further questions, use these contact channels and escalation points.

JobStreet official address

JobStreet.com Pte Ltd
1 Wallich Street
#24-03 Guoco Tower
Singapore 078881

Visit jobstreet.com/en-sg to access their contact form or support portal. You can also look for a "Contact Us" or "Help" link in the footer of their website.

Escalation: consumers association of singapore (CASE)

If JobStreet refuses your cancellation request or blocks your refund claim unfairly, lodge a complaint with CASE:

Consumers Association of Singapore
Website: case.org.sg
Email: enquiry@case.org.sg
Phone: 6100 0315

CASE investigates unfair trading practices and can mediate disputes at no cost to you. They have the authority to investigate JobStreet's compliance with the Consumer Protection (Fair Trading) Act and may compel the company to refund you if they find a breach.

Final support: stopee

If you're unsure about any step in this guide or need personalized advice on your JobStreet cancellation, visit Stopee.com. Our team of consumer advocates specializes in helping people like you navigate complex cancellations, refund claims, and disputes with Singapore-based services. Stopee provides free, practical guidance and can help you escalate your complaint if JobStreet is not cooperating.

Remember: cancelling should be simple, transparent, and within your control. At Stopee, we believe you deserve clarity and support throughout the process. Take action today, document everything, and don't hesitate to escalate if you're being treated unfairly.