Manage Lisa Ai

How to cancel lisa ai and reclaim your credits in singapore

What lisa ai is and how it works

Lisa Ai is an AI-powered subscription service that generates custom images and avatars for you, powered by artificial intelligence. You access it through mobile apps (iOS and Android) or a web dashboard, and you pay via weekly subscriptions or one-time in-app purchases.

The service operates across multiple billing platforms: Apple App Store, Google Play Store, and direct web billing through Lisa Ai or Zotlo. This means your cancellation process depends entirely on where you subscribed. Understanding which platform you used is your first step toward cancelling successfully.

How you pay for lisa ai

You fund Lisa Ai through one of three channels. First, you might have signed up through the Apple App Store on your iPhone or iPad, where Apple handles billing directly. Second, you could have subscribed via Google Play on an Android device, where Google manages your payments. Third, you may have purchased directly on the Lisa Ai website or Zotlo dashboard using a credit card.

Each billing method requires a different cancellation process, and each provider controls your refund eligibility independently. Stopee's research shows that many people cancel on one platform but forget they have active subscriptions on another, so check all three before you begin.

What you get with lisa ai

Weekly subscriptions unlock unlimited drawing creation, faster processing speeds, more artistic styles, and discounts on avatar packs. One-time purchases let you buy coin packs (in-app currency) and pre-made avatar collections outright. The service is entirely digital, so you receive no physical product.

Lisa ai pricing in singapore

Here are the subscription tiers and one-time purchases you see in the Singapore App Store and web platform.

Monthly, annual and lifetime packages exist but are not publicly listed in your region. Pricing varies by purchase flow and geography, so you may see different options when you log in to your account.

Reasons you might want to cancel lisa ai

You might cancel Lisa Ai because you no longer need AI-generated images, the weekly cost adds up over time, or you found a cheaper alternative. Perhaps you only needed avatars for a one-off project, or the subscription auto-renewed without your attention and you want to stop bleeding money.

Whatever your reason, Stopee empowers you to cancel on your terms and pursue a refund if you have grounds. The sooner you act, the more money you save on future billing cycles.

How to cancel lisa ai across all platforms

Your cancellation steps depend on which billing platform controls your subscription.

Cancel lisa ai via apple app store (iOS)

If you subscribed through Apple, you must cancel through Apple's settings, not Lisa Ai's website. Here is how.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you use Family Sharing, tap your own name instead of a family member's.
3. Select Subscriptions.
   • If you see Subscriptions under Media & Purchases instead, tap that first.
4. Find Lisa Ai in the list and tap it.
5. Tap Cancel Subscription.
   • You may see options to "Pause subscription" or switch to a cheaper plan; ignore these unless you want to pause rather than cancel.
6. Confirm your cancellation when Apple asks you to verify.
   • Apple usually offers a reason-selection menu; you do not have to select a reason, but it helps Apple understand customer feedback.
7. Take a screenshot of the confirmation page showing the cancellation date.
   • You will need this as proof if you later dispute the charge or apply for a refund.

Pro tip: Apple cancels your subscription at the end of your current billing period, not immediately. You retain full access until that date. Check the confirmation screen for your "Renewal date" to know when your access ends.

Warning: Lisa Ai cannot cancel App Store subscriptions for you. Apple manages all iOS billing independently. If you email Lisa Ai asking them to cancel, they cannot do it and may simply direct you back to Apple.

Cancel lisa ai via google play store (Android)

Android users must cancel through Google Play, which operates independently of Lisa Ai's support team. Follow these steps on your Android device or computer.

1. Open the Google Play Store app (or visit play.google.com in a browser).
   • On computer, log in with the same Google account you use on your phone.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions, then Subscriptions.
   • On computer, click "Manage subscriptions" instead.
4. Find Lisa Ai and tap it to open the subscription details.
5. Tap Cancel subscription.
   • Google may ask why you are cancelling; this feedback is optional but helpful.
6. Confirm your cancellation by tapping Cancel subscription again.
   • Google shows you a final confirmation with your cancellation date.
7. Screenshot the confirmation for your records.
   • Save this image in case you need to prove you cancelled when disputing future charges.

Pro tip: Google typically cancels at the end of your current billing period, giving you full access until then. Your confirmation email will show the exact date your access expires.

Warning: Google manages all Google Play billing. Lisa Ai has no access to your subscription management and cannot cancel on your behalf. You must do this yourself through Google's system.

Cancel lisa ai via web (direct billing)

If you subscribed directly through Lisa Ai's website or the Zotlo dashboard with a credit card, follow this process to stop renewal.

1. Go to the Lisa Ai website or your Zotlo account dashboard.
2. Log in with your email and password.
   • If you forget your password, use the "Forgot password" link to reset it before you proceed.
3. Navigate to account settings or billing settings.
   • Look for tabs or menus labeled "My Account," "Billing," "Subscription," or "Payments."
4. Find your active subscription in the list.
   • You may see your subscription plan name, price, and next renewal date.
5. Click the Cancel button next to your subscription.
   • Do not click "Pause" unless you plan to resume later.
6. Confirm your cancellation when the system prompts you.
   • You may be asked to provide feedback; this is optional.
7. Save or screenshot the confirmation page.
   • This proves you cancelled and when your access ends.

Pro tip: Web cancellations usually stop renewal at the end of your current billing period, just like app store cancellations. You retain full access until that date. Your confirmation should show your final access date explicitly.

Warning: If you subscribed via web but cannot remember your login details, reset your password using the email address associated with your account. If you no longer have access to that email, contact Lisa Ai support directly at their cancellation address (listed at the end of this guide) to cancel manually.

What happens immediately after you cancel lisa ai

Cancelling feels risky because you worry you will lose access right away, but that is not how subscriptions work. When you cancel, you keep using Lisa Ai until your current paid period runs out.

Your access after cancellation

You do not lose access the moment you cancel. If today is Tuesday and your subscription renews next Monday, you can keep using Lisa Ai for the full week. On Monday, your access ends and you can no longer generate images, but you can still view and download everything you created before cancellation.

This grace period is your window to save any avatars, generated images, or other content you care about. Download files before your renewal date arrives.

Future billing and renewal

Once you cancel, Lisa Ai and Apple, Google or Zotlo will not charge you again. Your subscription stops renewing automatically. If you see a charge after your cancellation date, this indicates a billing error, and you have grounds to request a refund. Stopee advises you to check your bank or credit card statement weekly for two weeks after cancellation to catch any unexpected charges early.

Your account and data

Cancelling your subscription does not delete your account. You retain login access and your account history, though you cannot generate new images without a paid subscription. Your data remains stored according to Lisa Ai's Privacy Policy. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request a copy of your data, ask Lisa Ai to correct it or delete it under certain circumstances.

Refunds: when lisa ai will reimburse you

Digital products like AI-generated content, coins and avatars are non-refundable once you have used them or they have been delivered. However, you may qualify for a refund if you have not used your purchase, if billing was in error or if local consumer law supports your claim.

App store and google play refunds

Apple and Google manage refunds independently of Lisa Ai. You must request your refund directly from them, not from Lisa Ai.

To request an Apple App Store refund:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Lisa Ai charge you want to refund.
3. Click "Report a Problem" and select "I would like a refund for this purchase."
4. Choose your reason and submit.
   • Common reasons: "I did not authorise this charge," "The product was not as described" or "I did not intend to purchase."
5. Apple reviews your request and typically responds within 48 hours.
   • You may receive credit to your App Store balance or a refund to your original payment method.

To request a Google Play refund:

1. Visit support.google.com/googleplay and sign in with your Google account.
2. Select "Help & troubleshooting" and "Manage purchases."
3. Find the Lisa Ai charge you want to dispute and click it.
4. Select "Refund or report an issue" and explain your reason.
   • Google gives you a window of 48 hours after purchase for full refunds on unused digital content.
5. Submit your request and wait for Google's decision, usually within 48 hours.

Pro tip: Act quickly. Apple and Google typically offer automatic refunds within 48 hours of purchase for unused digital content. After that window closes, refunds become harder to obtain and rely on your individual case. Stopee recommends requesting refunds the same day you realise you want one.

Web and zotlo refunds

If you subscribed directly through Lisa Ai or Zotlo, refunds are possible only if you made a payment error and have not used any of the service or content.

1. Contact Lisa Ai support at their official cancellation address (see section below).
2. Explain that you made a payment in error or did not authorise the charge.
   • Include your order number, payment date, and amount.
3. Request a refund and include a screenshot of your charge from your bank statement.
4. Wait for a response from Zotlo or Lisa Ai, typically within 5 to 10 business days.
   • Refunds processed by Zotlo may take up to 30 business days to appear in your bank account.

Warning: Web refunds are rare once you have used the service. If you generated images, created avatars or spent coins, Lisa Ai considers the product delivered and non-refundable. Only pursue a refund if you genuinely believe the charge was an error or unauthorised.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair or misleading subscription practices. Stopee urges you to know these rights.

What the law says about subscriptions

Lisa Ai must give you clear information about the subscription price, billing cycle and cancellation method before you pay. They cannot hide cancellation in hard-to-find settings or charge you surprise fees. If Lisa Ai breaches these rules, you may have grounds to demand a refund or compensation from the company or report them to the Consumers Association of Singapore (CASE).

Your data protection rights

Under the Personal Data Protection Act (PDPA), you have the right to request, correct or delete your personal data. You can ask Lisa Ai to stop using your data for marketing purposes. If Lisa Ai refuses without good reason, you can lodge a complaint with the Personal Data Protection Commission (PDPC).

When to escalate to CASE or PDPC

If Lisa Ai refuses to cancel, will not refund you after a billing error, or ignores your data deletion request, escalate your complaint to CASE (consumerassociation.org.sg) or the PDPC (pdpc.gov.sg). Include screenshots of your cancellation confirmation, bank statements and all emails with Lisa Ai support. These authorities investigate breaches and can force the company to comply.

Common mistakes when cancelling lisa ai

Cancellation is straightforward, but small errors cost you money and headaches. Learning what to avoid protects your wallet.

Not checking all three billing platforms

You may have subscribed to Lisa Ai on both your iPhone and Android phone, or started with the web app and later switched to an app store. Cancelling on one platform does not cancel on the others. Review your bank statement for all Lisa Ai charges in the past three months, then check which app store or website each one came from. Only then cancel on each platform where you find an active subscription.

Confusing pause with cancel

Apple, Google and some web apps offer a "Pause subscription" option that temporarily stops billing but keeps your subscription active. If you pause instead of cancel, charges will resume automatically after the pause ends. Always select "Cancel" explicitly, not "Pause," unless you plan to restart the subscription later.

Forgetting to screenshot your confirmation

After you cancel, take a screenshot showing the cancellation date and your confirmation number. If Lisa Ai or an app store charges you again, this proof protects you when you dispute the charge with your bank or credit card company.

Waiting until after your next charge

Cancel as soon as you decide you no longer want the subscription. Waiting until after your renewal date means you pay for another full period you do not want. Stopee has seen users delay cancellation, forget about it and then waste S$30 or more on unwanted renewals. Act immediately.

Your pre-cancellation checklist

Before you cancel, run through this list to avoid regret or lost content.

How lisa ai compares to alternatives

If you are cancelling because you want a cheaper or better service, compare Lisa Ai to these alternatives.

Lisa ai cancellation address and support contact

If you cannot cancel online or need to dispute a charge, contact Lisa Ai's official address. This is listed as the headquarters of Conver Yazılım Limited Şirketi (Lisa AI) for cancellation and refund matters as per their official Payment, Cancellation and Refund Policy.

Send a written request to this address if you need manual cancellation or have billing disputes that online channels cannot resolve. Include your account email, order number, and a clear description of your request. Keep a copy of your letter for your records.

Your path forward: what happens next

Cancelling Lisa Ai takes minutes once you know which platform to use. You keep your access until your current billing period ends, giving you time to save your content. No refund appears for past usage, but if you spot a charge after cancellation, dispute it immediately with your bank or the app store where it appeared.

Stopee has helped thousands of consumers cancel subscriptions painlessly and recover refunds they deserve. Whether you subscribed through Apple, Google or the web, the steps above work reliably. Take screenshots, act quickly, and do not hesitate to escalate to CASE or the app store if Lisa Ai or Zotlo refuses to honour your cancellation.

Your money is yours to control. Cancel with confidence using this guide, and redirect those weekly charges toward services that truly matter to you. Stopee remains here to support your cancellation journey from start to finish.