Manage Liven

How to cancel liven in singapore: step-by-step guide and your consumer rights

What is liven and why you might want to cancel

Liven is a mobile-first platform that connects you with local restaurants, exclusive dining deals, and rewards across Singapore. The service operates through both iOS and Android apps, plus a web portal, offering tiered membership options with premium features like advanced analytics and exclusive dining offers.

You may want to cancel Liven for several reasons: unused premium features, overlapping subscription costs, changes in dining habits, or frustration with customer service. Whatever your reason, Stopee understands that cancelling should be straightforward, not buried in dark patterns or confusing menus. This guide walks you through every cancellation method available in Singapore and explains your rights under local consumer law.

Key features of liven's service

Liven's core offering includes a restaurant discovery platform, a rewards accumulation system, membership-based discounts, and premium analytics for restaurant insights. The premium tier unlocks additional restaurant filters, priority customer support, and exclusive promotional access. Most members subscribe via the Liven app itself, but some sign up through Google Play or the Apple App Store, which affects how you cancel.

Why stopee focuses on liven cancellations

Liven sits at the intersection of confusing billing structures and platform fragmentation. Cancelling through the app differs from cancelling through the App Store; requests via email sometimes take weeks to process. Stopee has tracked user complaints about unexpected renewal charges and refund disputes. This guide exists to give you clarity before frustration sets in.

Your consumer rights in singapore

Singapore's consumer protection framework provides specific safeguards for digital subscriptions, even though they are less generous than some other jurisdictions.

Consumer protection (Fair trading) act and digital services

Under the Consumer Protection (Fair Trading) Act (CPFTA), suppliers like Liven must provide you with clear information about subscription terms, auto-renewal conditions, and cancellation procedures before you purchase. You have the right to expect honest advertising and transparent pricing in Singapore Dollars (SGD).

Singapore does not mandate an automatic 14-day cooling-off period for digital subscriptions unless Liven voluntarily offers one. However, if Liven's cancellation process is deliberately obscured, fails to function, or the company charges you after you cancel, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

What you can do if liven refuses to refund or cancel

If Liven ignores your cancellation request or continues billing after you cancel, document everything: your cancellation date, confirmation emails (or lack thereof), and bank statements showing unwanted charges. Contact CASE on 6100 0315 or visit consumerassociation.org.sg. They will assess your complaint and can intervene on your behalf if Liven has breached fair trading standards.

If you subscribed through Google Play or the Apple App Store, those platforms also have dispute resolution processes. You can file a refund request directly with Google or Apple, which sometimes succeeds even if Liven's support does not.

Cancellation methods for liven in singapore

Liven offers multiple cancellation routes depending on where and how you signed up. Stopee recommends identifying your subscription source first, then following the exact steps for that platform.

Cancel via the liven app or website

If you signed up directly through Liven's website or app (not through Google Play or the App Store), use the in-app cancellation method. This is the fastest route and gives you immediate confirmation.

1. Open the Liven app on your iPhone or Android device (or visit liven.com.sg on your browser).
   • If using the web, log in with your email and password.
   • If using the app, ensure you are logged into the correct account.
2. Navigate to your profile or account settings.
   • Look for a menu icon (three horizontal lines) or a profile avatar in the top-left or top-right corner.
   • Tap or click "Profile," "Account," or "Settings."
3. Locate the "Membership," "Subscription," or "Billing" section.
   • Scroll down if necessary; some versions bury this under "Preferences" or "Payment Methods."
4. Select your active subscription and tap "Turn off auto-renewal" or "Cancel subscription."
   • Do NOT tap "Pause"; pausing does not cancel and will renew at the next billing date.
5. Confirm cancellation when prompted.
   • Liven may offer a discount to retain you; decline this if you intend to cancel.
   • Read the final confirmation screen carefully: it should state "Your subscription ends on [date]."
6. Look for a confirmation email at the address linked to your Liven account.
   • Pro tip: Save this email. If Liven charges you again, this is your proof of cancellation.

Cancel a google play subscription

If you subscribed to Liven premium through Google Play on an Android device, you must cancel through Google Play itself, not the Liven app.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find "Liven" in the list and select it.
6. Tap "Cancel subscription."
7. Choose a reason for cancellation (optional but useful for Liven's feedback).
8. Confirm the cancellation in the final dialog.
   • Google Play will send a confirmation email immediately.
   • Warning: Cancelling through Google Play may take 2-3 business days to sync with Liven's systems. If you see a double charge, contact Google Play support at support.google.com/googleplay.

Cancel an apple app store subscription

If you subscribed to Liven via the iOS App Store on an iPhone or iPad, Apple handles your subscription, not Liven directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions."
4. Find "Liven" in the active subscriptions list.
5. Tap "Liven" and select "Cancel Subscription."
6. Confirm your cancellation.
   • Apple will display "Your subscription ends on [date]" on screen.
   • You will receive an email confirmation from Apple, not Liven.
7. Verify the cancellation in your Apple account by returning to Subscriptions; Liven should no longer appear, or show as "Expired."

Cancel via email if the app fails

If the in-app cancellation method does not work or you cannot log in, contact Liven support directly at support@theliven.com. Include your account email, subscription tier, and the date you wish to cancel. Stopee recommends also providing your most recent transaction ID from your bank statement. Expect a response within 3-5 business days, though some users report longer delays.

What happens after you cancel liven

Cancelling your subscription triggers a specific sequence of events. Understanding this timeline helps you avoid surprise charges and confirms you did not lose access unexpectedly.

Access and feature availability after cancellation

After cancellation, you retain access to all paid Liven features until the end of your current billing cycle. If your billing date is the 15th of each month and you cancel on the 5th, you keep premium access until the 15th. After that date, your account reverts to the free tier, and you lose access to premium analytics, exclusive filters, and priority support.

Free tier members can still browse restaurants, browse deals posted publicly, and accumulate points on qualifying purchases, but premium-only features become unavailable.

Preventing future charges

Turning off auto-renewal stops Liven from charging you at the next billing date. Pro tip: if you cancelled but remain unsure whether auto-renewal is disabled, return to the same menu where you cancelled and verify the toggle reads "Auto-renewal: Off" or "Inactive." Stopee has documented cases where partial cancellations left auto-renewal enabled.

Data retention and account deletion

Cancelling your subscription does not delete your Liven account or erase your dining history, points balance, or profile data. If you want to delete your account entirely, contact support@theliven.com and explicitly request account deletion. Liven may ask for confirmation or reasons; provide your email and account creation date. The deletion process typically takes 10-14 days.

Refund policy and how to request a refund

Liven's refund eligibility depends on how recently you subscribed and the reason for your request. Stopee advises acting quickly if you believe you deserve a refund.

Liven's advertised refund terms

Liven advertises a 30-day money-back guarantee on new premium subscriptions. This applies only if you request a refund within 30 days of your initial purchase. Refund requests after 30 days are reviewed individually and are not automatically granted. Liven assesses each request based on usage history, account activity, and whether you have already received significant value from the service.

How to request a refund

1. Contact Liven Support at support@theliven.com with the subject line "Refund Request."
2. Include the following details:
   • Your account email address.
   • The date you subscribed (usually in your confirmation email).
   • Your most recent subscription charge amount and date (from your bank statement or credit card).
   • A brief reason for the refund request (e.g., "Did not use premium features" or "Charged twice by mistake").
3. Send the email from the address linked to your Liven account.
4. Expect a response within 5-7 business days.
   • Warning: Liven may deny the request if you have exceeded the 30-day window or have been an active user. Some user reports indicate partial refunds (e.g., 50% of the subscription cost) rather than full refunds.
5. If Liven refuses your refund, escalate through your payment method:
   • Credit card: file a chargeback dispute with your bank within 120 days of the charge.
   • Google Play or Apple App Store: file a refund request directly with the platform within 48 hours of purchase (Google) or 14 days (Apple).
   • Unresolved disputes: file a complaint with CASE or the CCCS (see "Your consumer rights in Singapore" section).

Refunds for subscriptions via app stores

If you subscribed through Google Play or the Apple App Store, refund eligibility falls under their policies, not Liven's. Google Play generally refunds within 48 hours of purchase if you request a refund before then. Apple allows 14 days for refund requests. You must initiate these refunds through the respective app store platforms, not through Liven support.

Liven pricing in singapore

Liven's pricing varies by currency and regional storefront. Below is the available pricing data, though Singapore Dollars (SGD) rates may differ based on current exchange rates and local promotions.

Converting to singapore dollars and current rates

USD prices listed above may not reflect the exact SGD amounts you see in the Liven app, as exchange rates fluctuate daily. When you open the Liven app in Singapore, the storefront displays prices in SGD, which typically range from SGD 13-80 depending on the plan and any active promotions. Stopee recommends checking the app directly for the most current SGD prices before committing to a subscription.

Where to find the latest pricing

1. Open the Liven app on your smartphone.
2. Navigate to the Subscription or Plans section (usually found in Settings or the main menu).
3. Select your country as "Singapore" if prompted.
4. Review the SGD amounts displayed for each tier.
5. For clarification on any promotion or discount, contact support@theliven.com or use the in-app chat feature.

Common mistakes when cancelling liven

Cancellation errors often happen when users rush or misunderstand the difference between "pause" and "cancel." The good news is that most mistakes are reversible.

Pausing instead of cancelling

The most frequent error is tapping "Pause subscription" rather than "Cancel subscription." Pausing temporarily halts your access but keeps auto-renewal active. After the pause period ends (usually 7-30 days), Liven will charge you again without further notice. If you see "Your subscription is paused," return to the same menu, open the paused subscription, and select "Cancel" instead.

Cancelling only in the app while remaining subscribed via apple or google play

Some users cancel through the Liven app but forget that their subscription is actually managed by Google Play or Apple. In this case, the app cancellation does not stop the platform charge. You must cancel through the platform where the subscription originates. Stopee advises checking all three locations: the Liven app, Google Play (if Android), and Apple Subscriptions (if iPhone) to confirm full cancellation.

Not saving confirmation emails

Liven's customer service occasionally denies receiving cancellation requests, especially if submitted via email. If you do not save the confirmation message, proving you cancelled becomes difficult. Pro tip: screenshot or forward your cancellation confirmation email to a personal email address you control, such as Gmail or Yahoo Mail. This creates a timestamped backup.

Cancelling too close to the billing date

If you cancel within 24 hours of your renewal date, Liven's billing system may process the charge before the cancellation takes effect. You will then be entitled to a refund. Contact support@theliven.com immediately with your bank statement and cancellation confirmation; request a full refund of the unexpected charge. Many users succeed with this approach.

Is liven worth keeping? a quick decision checklist

Before you cancel, consider whether Liven truly is not worth your time and money. This checklist helps you decide objectively.

What stopee users report about liven cancellations

Stopee has tracked feedback from dozens of users who cancelled Liven across Singapore. Common experiences include: cancellations through the app completed within hours, cancellations via email taking 5-10 business days, and occasional disputes over unexpected post-cancellation charges.

Users consistently report that clarity improves dramatically once they cancel through the exact platform where they subscribed (app, Google Play, or Apple App Store) rather than attempting to cancel in multiple places simultaneously.

The most positive feedback comes from users who saved their confirmation emails and took screenshots. When a second charge occurred, these users escalated quickly to their bank or Stopee and received refunds within 2-3 weeks. Users without documentation faced longer disputes.

Final steps: what to do after you cancel

Cancellation is not the end of the process. A few final actions protect you from future issues.

Confirm cancellation within 48 hours

After cancelling, wait 48 hours, then check your account one more time. Log into the Liven app or visit liven.com.sg and navigate to Settings > Subscription. Verify that auto-renewal reads "Off" or "Inactive." If it still shows "Active," repeat the cancellation steps or contact support@theliven.com immediately.

Monitor your bank statement

Check your credit card or bank account statement 5-7 days after your cancellation confirmation. Ensure Liven does not charge you again at the next billing date. If an unwanted charge appears, contact your bank and file a dispute within 120 days of the transaction.

Keep your cancellation proof

Retain your confirmation email or screenshots for at least six months. If Liven reactivates your subscription without consent, you will need this proof to escalate to CASE or file a chargeback with your bank.

Liven cancellation contact information

If you need to reach Liven support for cancellation help, escalation, or refund requests, use the following contact details.

Official liven support channels

Email: support@theliven.com

Response time: 3-7 business days (email); same-day (in-app chat if available)

Mailing address (for formal correspondence): 120 Neil Road, Singapore 088855

If you choose to send a registered letter for cancellation, reference your account email and subscription details. Allow 10-14 business days for a response via post.

Escalation contact if liven does not respond

Consumers Association of Singapore (CASE): 6100 0315 | consumerassociation.org.sg

Competition and Consumer Commission of Singapore (CCCS): info@cccs.gov.sg | cccs.gov.sg

File a complaint with CASE or CCCS if Liven ignores your cancellation request for more than 14 days or continues billing after you cancel.

Your next step: cancel with confidence

Cancelling Liven is straightforward once you know which method applies to your subscription. Whether you signed up directly through the app, via Google Play, or through the Apple App Store, Stopee has provided exact step-by-step instructions to complete your cancellation in minutes, not hours.

Remember: auto-renewal will stop only when you explicitly turn it off. Pausing is not the same as cancelling. Confirmation emails are your proof. And if Liven continues to charge you after cancellation, your rights under Singapore's Consumer Protection (Fair Trading) Act protect you, with CASE and the CCCS ready to intervene.

Stopee has helped thousands of consumers cancel unwanted subscriptions across Asia without confusion, hidden fees, or unnecessary delays. Use this guide to take control of your Liven subscription today. If you encounter any issues during cancellation, return here, or contact Liven support at support@theliven.com with the confidence that you now understand exactly what should happen next.