Manage Noice

How to cancel noice in singapore: your complete guide to stopping premium subscriptions

What noice is and why you might want to cancel

Noice is a subscription-based audio platform offering podcasts, music and curated audio content to listeners across Singapore. The service delivers ad-free playback and premium content access through a monthly subscription model priced at S$2.98 for 30 days.

You might subscribe through the Apple App Store on your iPhone, Google Play on Android, or through the web platform directly. Each method has its own cancellation process, and understanding your options now means you can cancel quickly and confidently whenever you choose.

When cancellation makes sense

Life changes. Your listening habits shift, your budget tightens, or you simply find another platform that suits you better. Whatever your reason, Stopee is here to help you navigate the cancellation process without confusion or hidden fees.

The good news: cancelling Noice is straightforward across all platforms. You keep your access until the end of your current billing cycle, and you stop future charges immediately.

Understanding your consumer rights in singapore

Before you cancel, know exactly what protections Singapore law gives you as a consumer.

Singapore's consumer protection framework

The Consumer Protection (Fair Trading) Act governs all consumer transactions in Singapore, including digital subscriptions like Noice. This law protects you from unfair trading practices, misleading claims and unauthorised charges.

However, Singapore law does not automatically grant you a 14-day cooling-off period for digital services or subscriptions. This means Noice's own terms and the policies of your payment platform (Apple or Google) are your main protection mechanisms.

Your practical rights when cancelling

You have the right to cancel your subscription at any time. Noice must honour that cancellation and stop charging you at the end of your current billing period. If you believe you were charged in error or without authorisation, you can dispute the charge through your payment provider or contact the Media Development Authority (MDA) if you have concerns about the service.

Stopee recommends keeping evidence of every cancellation: screenshots of confirmation screens, email confirmations from support, and records of when you initiated cancellation. This proof protects you if a dispute arises later.

Pricing and what you're paying for

Know your current plan and billing cycle before you cancel.

Noice plan pricing in singapore

This pricing is current as listed on the Singapore App Store. Your billing date cycles from the day you first subscribed, so check your subscription settings to see exactly when your next charge is due.

How to cancel noice: step-by-step for each platform

Your cancellation method depends on where you subscribed. Choose the section that matches your device or subscription method.

Cancel noice on iPhone using apple app store

If you subscribed through Apple, you must cancel through Apple's settings, not through Noice itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
   • This opens your Apple ID profile page.
3. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find and tap Noice from the list.
   • Tap the red "Cancel Subscription" button at the bottom.
5. Confirm your cancellation when prompted.
   • Apple will ask you to confirm you want to cancel and will show your final access date.
6. Take a screenshot of the confirmation screen.
   • This serves as your proof of cancellation if you need to dispute a future charge.

Pro tip: You will still have full access to Noice Premium until your current 30-day billing period ends. Your subscription will not renew after that date, and no further charges will appear on your Apple ID.

Warning: Do not delete the Noice app after cancelling. Deleting the app does not cancel your subscription. You must follow the steps above in Settings to stop charges.

Cancel noice on android using google play

If you use an Android phone, cancel through Google Play rather than through the Noice app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" from the menu.
3. Tap Subscriptions.
   • You'll see all your active subscriptions.
4. Select Noice from the list.
   • Tap the "Cancel subscription" button.
5. Follow the prompts to confirm cancellation.
   • Google Play will show your final access date and confirm that no future charges will occur.
6. Save a screenshot for your records.
   • This protects you if Google Play charges you again by mistake.

Pro tip: Google typically emails you a cancellation confirmation. Check your inbox and keep that email as proof. Stopee recommends storing it in a dedicated folder for all subscription cancellations.

Warning: Uninstalling the Noice app will not cancel your subscription. You must use Google Play settings to stop charges.

Cancel noice on the web

If you subscribed directly through Noice's website rather than an app store, your cancellation process differs slightly.

1. Visit the Noice website and log into your account.
   • Use the same email and password you used to subscribe.
2. Navigate to your account settings or subscription management page.
   • Look for a section labelled "Subscription", "Billing", "My Plan" or similar.
3. Look for a "Cancel subscription" or "Manage subscription" option.
   • If you cannot find a self-service cancellation button, note the support contact details displayed.
4. If no self-service option appears, email Noice support directly.
   • Include your account email, subscription start date, and a clear request to cancel your subscription.
   • State that you want to cancel effective immediately, with access continuing until the end of your current billing period.
5. Keep copies of your cancellation request and any reply from Noice.
   • This proof protects you if charges continue after your cancellation date.

Pro tip: If Noice support does not reply within 5 business days, send a follow-up email. Reference your original cancellation request and ask for written confirmation of cancellation within 3 days. Stopee recommends using formal language in follow-ups to create a clear record.

What happens to your access after you cancel

Understanding the timeline after cancellation prevents confusion and unwanted surprises.

Your access and billing after cancellation

When you cancel Noice, your subscription stops renewing immediately. However, your access to premium content continues until the end of your current 30-day billing period.

For example: if you subscribed on 1 September and cancel on 10 September, you keep full access until 30 September. After 30 September, your account reverts to a free tier (if available) or access ends entirely.

Check your cancellation confirmation to confirm your exact final access date. Screenshot this information and save it to your phone. This prevents disputes if you receive a surprise charge after your access should have ended.

Your account, data and saved content

After cancellation, your account remains on file with Noice according to their privacy and data retention policies. Any playlists, downloads or preferences you saved may remain accessible if you later resubscribe, though this depends on Noice's specific terms.

If you want your account fully deleted or your data removed, contact Noice support directly and request account deletion. Keep a copy of this request in case you need to follow up. Under Singapore's data protection regulations, Noice must respond to data deletion requests, though they may have standard timelines for processing.

Refund policy and how to recover money

Know your refund options before assuming you'll lose your subscription fee.

Does noice offer refunds?

Noice does not publish a public refund policy that guarantees you money back for unused subscription days. This means refunds are not automatic. However, you have options depending on how you subscribed and why you want a refund.

If you subscribed through Apple App Store or Google Play, those platforms handle refunds separately from Noice. If you subscribed directly through the web, Noice support handles your refund request.

How to request a refund

If you subscribed through Apple:

1. Open the Wallet app or go to your Apple Account settings on your iPhone.
2. Find the Noice transaction in your recent purchases.
3. Tap "Report Problem" next to the transaction.
   • Explain why you want a refund (for example: "Subscribed by mistake" or "Did not use the service").
4. Submit your report and wait for Apple's response.
   • Apple typically replies within 24 to 48 hours.

If you subscribed through Google Play:

1. Open Google Play Store and go to your account menu.
2. Tap "Payments and subscriptions" and then "Manage subscriptions".
3. Select Noice.
4. Tap the three dots menu and select "Report a problem".
   • Explain your reason for wanting a refund.
5. Submit your report and expect a response within 1-2 business days.

If you subscribed through the web:

1. Email Noice support with your account details and subscription transaction date.
2. Clearly state your reason for requesting a refund (for example: "Charged twice" or "Subscribed in error").
3. Include any supporting evidence (screenshots of charges, account logs, etc.).
4. Request a response within 7 days and ask for written confirmation of their decision.
5. If Noice denies your refund and you believe the charge was unauthorised or misleading, escalate to your bank or payment provider.

Pro tip: Refunds are most likely if you request them within 7 to 14 days of the charge and can show that the subscription was accidental or unauthorised. Stopee has helped thousands of consumers recover refunds by providing clear evidence and following formal escalation procedures.

Warning: Cancelling your subscription does not automatically trigger a refund. Cancellation stops future charges. You must submit a separate refund request if you want money back for your current or past billing periods.

Common mistakes to avoid when cancelling

Cancelling a subscription is simple, but small mistakes can leave you paying longer than necessary or fighting unwanted charges.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Noice from your phone does nothing to your subscription. Your payment method will still be charged on your next billing date. You must cancel through Settings (Apple) or Google Play Store (Android) to stop charges. Stopee emphasises this because it's the most common cancellation error we see.

Mistake 2: not keeping cancellation proof

Screenshots and confirmation emails are your only defence if Noice charges you after cancellation. Take a screenshot immediately after cancelling and save it to your phone. If you receive an email confirmation, forward it to yourself and file it in a folder labelled "Cancellations" or similar. This takes 30 seconds and protects you completely.

Mistake 3: cancelling on day 1 then expecting immediate access loss

You paid for 30 days of service. When you cancel on day 1, you still have 29 days of access remaining. Do not assume you lose access immediately. Check your cancellation confirmation for your exact final access date. This is not a surprise; it is how subscriptions work, but many users cancel expecting instant access removal and then worry when the app still works.

Mistake 4: forgetting to cancel before a price increase

Monitor Noice's website or your email for announcements of price changes. If Noice raises its S$2.98 rate, you will be notified before the increase takes effect. If you do not want to pay the new rate, cancel before the increase date. After the increase takes effect, you cannot retroactively cancel at the old price.

Checklist: your step-by-step cancellation plan

Use this checklist to ensure you cancel correctly and keep the evidence you need.

Summary: take control of your subscriptions now

Cancelling Noice is simple when you know the right steps. Whether you use iPhone, Android or subscribe through the web, you can stop paying within minutes. Your access continues until the end of your billing period, so you never lose value.

Keep your cancellation proof. Screenshot every confirmation screen and save every email. This tiny bit of evidence protects you if a mistake occurs later.

If you face any resistance, remember your consumer rights under Singapore's Consumer Protection (Fair Trading) Act. You can always escalate to your payment provider or the Media Development Authority if Noice refuses to honour your cancellation.

Stopee has helped thousands of consumers cancel subscriptions confidently and recover refunds they thought were lost. Your subscription belongs to you. When you decide to cancel, you deserve a process that is clear, quick and protected. Visit Stopee.com today to explore guides for cancelling other services and to connect with our community of empowered consumers.