Manage Pimeyes

How to cancel pimeyes and protect your privacy rights in singapore

Understanding pimeyes and why you might want to cancel

Pimeyes is a facial-recognition search engine that lets you upload a photo to find matching images across the public internet. The service operates on a freemium model, with basic searches available at no cost and premium tiers offering higher daily limits, alert features, and takedown support. Pimeyes is administered by Face Recognition Solutions Ltd., registered in the Seychelles, with its original Polish entity headquartered in Wroclaw.

What pimeyes premium plans include

If you've subscribed to one of Pimeyes' paid plans, you gain access to advanced features designed for more frequent users. These include increased daily search quotas, email alerting systems to notify you when new matches appear, and dedicated support for image removal requests. The platform charges in Singapore dollars (SGD) and renews automatically unless you actively cancel.

Common reasons to cancel

You might decide to cancel if you've completed your search needs, found the service didn't deliver expected results, or have privacy concerns about your account data. Rising subscription costs or changes to Pimeyes' terms of service are legitimate reasons to step back. Whatever your reason, Stopee is here to guide you through the cancellation process efficiently.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like Pimeyes subscriptions. Understanding your rights before you cancel strengthens your negotiating position if disputes arise.

Cooling-off period and refund entitlements

Under Singapore consumer law, you generally have a 14-day cooling-off period for distance purchases (including online subscriptions) if the contract was made at a distance and you have not yet received the service. However, Pimeyes' published terms state that refunds are limited to orders placed within the preceding calendar month and only if you have not performed searches or created alerts. This conflict matters: if Pimeyes' restrictions breach your statutory rights, you can escalate to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA).

What the law protects you against

Singapore law requires that services be provided with reasonable care and skill. If Pimeyes fails to deliver the search functionality you paid for, misleads you about features, or engages in unfair contract terms, you have grounds to seek remedy. Stopee recommends documenting all communications and keeping proof of your payments, as these become critical if you need to file a formal complaint.

Methods to cancel your pimeyes subscription

You have three primary paths to cancellation, depending on where and how you purchased your Pimeyes subscription. Each method differs in ease and refund likelihood, so identifying your purchase source first is essential.

Cancellation via the official pimeyes website

This is the most direct route and gives you the best chance of a straightforward cancellation and potential refund. Log in to your Pimeyes account and navigate to your subscription settings. The platform allows you to terminate at any time, though you retain access until your current billing cycle ends. Pro tip: Cancel immediately after purchase if you're still within the refund window, as Pimeyes calculates eligibility from the original purchase date, not the cancellation date.

Cancellation through apple app store or google play

If you purchased your Pimeyes subscription through an app, cancellation happens via your phone's settings, not directly through Pimeyes. Warning: Pimeyes does not maintain an official app on either the Apple App Store or Google Play, which means any Pimeyes app you find may be unauthorized or fraudulent. Before cancelling, verify you downloaded it from a legitimate source. Stopee advises caution here: scammers frequently list counterfeit apps under similar names to exploit users.

Cancellation for third-party reseller purchases

If you bought a Pimeyes subscription code or plan through resellers like GGSEL or similar marketplaces, you must contact the reseller directly for cancellation. These third-party listings typically display "no refunds" terms and operate independently of Pimeyes. Keep all purchase receipts and seller communications as evidence if a dispute arises.

Step-by-step cancellation guide for the official pimeyes site

Follow this process to cancel your Pimeyes subscription directly through their website, maximizing your chances of a refund if you qualify.

1. Visit the official Pimeyes website and log in with your account credentials.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
   • Ensure you're on pimeyes.com and not a duplicate or phishing site; check the URL carefully.
2. Navigate to your account settings or subscription management section.
   • This is typically found in your user profile menu or account dashboard.
   • Look for labels like "Subscriptions," "Billing," or "Premium Account."
3. Select the option to terminate, cancel, or downgrade your subscription.
   • Pimeyes will ask you to confirm the cancellation; some platforms offer a brief feedback survey.
   • Complete any required confirmation steps to finalize the request.
4. Document your cancellation confirmation immediately.
   • Screenshot the confirmation message, receipt, or reference number.
   • Save any email confirmation from Pimeyes that includes the cancellation date and your remaining access period.
5. Verify that automatic renewal has stopped.
   • Wait 2-3 days, then log back into your account to confirm your plan is no longer active.
   • Check your payment method's statements to ensure no fresh charge appears at the next billing date.
6. Submit a refund request if you qualify.
   • If your cancellation falls within one calendar month of purchase and you have not performed searches, contact Pimeyes support with your documentation to request a refund.
   • Use the official support contact on pimeyes.com, not random email addresses you find online.

Pimeyes pricing and plan comparison

Understanding what you're paying for helps you decide whether to cancel and whether to claim a refund. Pimeyes offers multiple tiers with different features and price points.

Refund policy and what you need to know

Pimeyes' refund policy is restrictive, and understanding its terms is crucial before you decide to cancel. Stopee strongly advises reviewing these conditions before requesting money back.

Pimeyes' official refund conditions

Pimeyes only refunds orders placed within the preceding calendar month relative to your refund request. This means if you purchased on 15 January and request a refund on 10 March, you fall outside the window and receive nothing. Additionally, you forfeit refund eligibility if you have performed any search queries, created alerts, or activated takedown services (for PROtect plans). Deleting your account typically voids all refund claims, so avoid that step if you're pursuing a refund.

Your leverage under singapore law

Pimeyes' published terms may conflict with Singapore's Consumer Protection (Fair Trading) Act. If you purchased your subscription within 14 days and have not materially used the service, you likely retain a statutory cooling-off right that overrides Pimeyes' calendar-month rule. If Pimeyes refuses your refund claim on these grounds, escalate to CASE or IMDA by filing a formal complaint. Stopee has seen regulators side with consumers on cooling-off violations.

Refunds from third-party resellers

Codes or subscriptions purchased from resellers carry no refund guarantee from Pimeyes itself. You must pursue the reseller directly. If the reseller refuses and their listing promised a money-back guarantee, you may have recourse through your payment method's dispute system (credit card chargeback or PayPal resolution).

What happens after you cancel your subscription

Cancellation stops future charges, but your access and data situation requires careful attention to avoid losing your refund eligibility or important information.

Access and usage after cancellation

Once you cancel, you retain full access to Pimeyes until the end of your current billing cycle. This means if you pay monthly and cancel on day 5, you can still search and use alerts until day 31. You cannot extend this grace period by cancelling near the end of a billing cycle; Pimeyes' terms define your access window from the original purchase or renewal date. Pro tip: If you cancel mid-month on an annual plan, you lose the remaining months-this is why annual plans are riskier unless you're certain you'll use them.

Data retention and account deletion

Your alerts, search history, and saved settings remain in your account until you manually delete them. Warning: Deleting your entire account voids refund eligibility permanently, so avoid that action if a refund is pending. Instead, simply let your subscription lapse and access your data passively if needed. If you do want to delete your account, do so only after your refund request has been processed and approved in writing.

Common mistakes to avoid when cancelling

Cancelling feels straightforward, but small errors can cost you money or access to your data. Here are the pitfalls Stopee sees consumers hit repeatedly.

Cancelling through the wrong channel

Many users mistakenly cancel their credit card or PayPal payment method instead of cancelling the subscription itself. This stops the charge but may not formally end your subscription in Pimeyes' system, leaving your account in limbo and damaging your refund case. Always cancel directly through the Pimeyes website or the exact app store where you purchased.

Assuming "no refund" applies to you

Pimeyes' terms say "no refunds for searches performed," but this doesn't mean you have zero grounds to claim money back. If you signed up, immediately realized the service wasn't for you, and never searched, you still qualify. Many users give up too early and don't pursue legitimate refunds. Stopee recommends submitting a refund request with a clear explanation even if you're unsure-the worst response is "no," but you might hear "yes."

Deleting your account before the refund is processed

This is the most damaging error. Deleting your account erases your order history and cancellation proof, making it nearly impossible to claim a refund afterward. If you're pursuing a refund, leave your account active and intact until Pimeyes confirms the refund or denies it in writing.

Ignoring the calendar-month window

Pimeyes counts the refund window from the original purchase date, not from when you first noticed a problem. If you purchased on 15 January and only tried the service in late February, you've already missed the refund window. Check your original receipt immediately after deciding to cancel, and file your refund request without delay.

Using unauthorized apps or third-party reseller codes

If you downloaded a Pimeyes app from a source other than Google Play or the Apple App Store (or if Pimeyes has no official app), you've likely purchased from a scam or unauthorized seller. Pimeyes will not honor refund requests for fraudulent purchases. Verify the official download source before paying.

Cancellation checklist and timeline

Use this checklist to ensure you've covered all bases and avoid leaving money on the table.

• Identify your purchase source: official website, Apple App Store, Google Play, or third-party reseller.
• Calculate your purchase date and check if you're within 14 days (Singapore cooling-off period) or Pimeyes' one-calendar-month refund window.
• Take screenshots of your account, subscription status, and any confirmation emails before you cancel.
• Log in to Pimeyes and navigate to subscription settings; note any active alerts, searches, or PROtect orders (these block refunds).
• Submit your cancellation request and document the confirmation message, reference number, and timestamp.
• Wait 2-3 business days, then verify that the subscription is no longer active in your account.
• Check your payment method (credit card or PayPal statement) to confirm no fresh charge appears at the next renewal date.
• If you qualify for a refund (within the window and no searches performed), contact Pimeyes support with your documentation and request approval.
• Keep all correspondence with Pimeyes for at least 90 days in case you need to escalate to CASE or file a payment dispute.
• If Pimeyes refuses your refund and you believe they've violated Singapore consumer law, file a complaint with CASE or IMDA.

Your options if pimeyes refuses to cancel or refund

If Pimeyes ignores your cancellation request or denies a refund you believe you're entitled to, Singapore law offers recourse.

Formal complaint to consumer authorities

The Consumers Association of Singapore (CASE) handles disputes between consumers and businesses. You can file a complaint online or in person at their office. CASE mediates disputes before they escalate to court. Provide CASE with all correspondence, receipts, and screenshots proving your cancellation request and refund eligibility. IMDA also has jurisdiction over digital services and can investigate unfair terms.

Payment method dispute or chargeback

If you paid by credit card, contact your bank and explain the unauthorized or unrefunded charge. Banks often issue chargebacks without waiting for the merchant's consent, giving you a strong negotiating position. PayPal, Google Pay, and Apple Pay have similar dispute mechanisms. This approach is faster than waiting for CASE but may upset Pimeyes and make future interaction difficult.

Small claims court

If the amount is below Singapore's civil court jurisdiction limits (currently S$10,000 for most disputes), you can pursue a small claims case at the Subordinate Courts. Stopee recommends this as a last resort after CASE mediation fails, as it requires time and court fees.

Stopee's advice and final summary

Cancelling Pimeyes is straightforward if you act quickly and document everything. The key is understanding that Pimeyes' published refund policy is restrictive but not absolute-Singapore consumer law may override it in your favor, especially if you purchased recently and haven't used the service extensively. Here's what to do right now:

First, identify exactly where and when you purchased your subscription. Second, calculate whether you fall within the 14-day cooling-off period under Singapore law or Pimeyes' calendar-month refund window. Third, log in and cancel immediately through the official channel (website, Apple App Store, or Google Play). Fourth, submit a refund request with clear documentation if you qualify. Fifth, escalate to CASE if Pimeyes refuses without valid reason.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by staying organized, meeting deadlines, and knowing their rights. You have legitimate leverage under Singapore consumer law-use it. Stopee is committed to empowering you to take control of your subscriptions and protect your privacy and wallet.

Contact and escalation details for pimeyes

If you need to reach Pimeyes directly or escalate your complaint, use these official channels.

Pimeyes official support

Visit pimeyes.com and look for the "Contact Us" or "Support" section. Submit your cancellation or refund request through their official support form, which creates a ticket and provides a reference number. Avoid emailing random addresses listed online, as scammers often create lookalike email accounts.

Singapore consumer authorities

If Pimeyes does not respond within 14 days or refuses your legitimate refund request, contact the Consumers Association of Singapore (CASE) online at case.org.sg or visit their office at 170 Clemenceau Avenue, Singapore 239922. For digital service disputes, IMDA can also investigate at imda.gov.sg.

Pimeyes' registered address

The administrator, Face Recognition Solutions Ltd., is registered in the Seychelles. The original Polish entity, Pimeyes Sp. z o.o., lists an address in Wroclaw, Poland. These addresses are provided for transparency, but your primary escalation point remains Pimeyes' online support and Singapore's CASE or IMDA.