Manage Sg Passion

How to cancel sg passion: step-by-step guide and your consumer rights in singapore

Understanding sg passion and why you might want to cancel

Sg Passion (operating as Passions) is a mobile and web-based platform that connects you with local experiences, classes, events and bookings across Singapore. You use it to discover and reserve activities curated for your interests. If the service no longer suits your needs, or you've found better value elsewhere, cancelling your subscription is your right as a consumer, and Stopee is here to guide you through every step.

What sg passion offers

The app and platform curate local experiences and allow you to book events, workshops and activities in one place. The company operating this service is Passions Watch Exchange Pte Ltd, registered in Singapore. Your subscription may renew automatically unless you cancel before the next billing date, so understanding your cancellation options early is important.

Common reasons to cancel

You might cancel because you no longer use the platform, prefer competing services, experienced billing issues, or simply want to pause your subscription. Whatever your reason, Stopee recommends you act within your cancellation window to avoid unwanted charges. Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel service agreements, so you're on solid legal ground.

Your consumer rights when cancelling in singapore

Singapore law gives you meaningful protections when you cancel subscriptions. Understanding these rights empowers you to handle disputes confidently.

Consumer protection (Fair trading) act and your safeguards

The Consumer Protection (Fair Trading) Act protects you from unfair trading practices, including misleading cancellation terms or hidden renewal charges. If Sg Passion charges your account without clear consent, fails to honour a cancellation request, or doesn't deliver the service you paid for, you have grounds for a complaint. The Consumer Association of Singapore (CASE) is your escalation point if the provider refuses to cooperate.

Your right to cancel and refunds

You have the right to cancel your subscription. Refunds depend on the terms you agreed to and whether the company delivered what you paid for. If you cancelled within 14 days of purchase and didn't use the service substantially, Singapore's consumer law may entitle you to a refund. If Sg Passion failed to provide the promised experience or billed you in error, you can request a refund by citing the breach of contract.

Methods to cancel sg passion

Stopee has identified three main pathways to cancel: through the app or website, via third-party app stores, or by direct contact with Passions Watch Exchange Pte Ltd. Your cancellation method depends on where you originally subscribed.

Cancellation via the sg passion app or website

The fastest and most transparent route is to cancel directly through the platform where you subscribed. This creates an instant digital record and typically stops renewal immediately. Follow the on-screen confirmation to see your final billing date.

Cancellation through apple app store or google play

If you subscribed through an app store, Apple or Google manages your recurring payment, not Sg Passion directly. You must cancel in your app store account settings, or the subscription will renew regardless of your intentions. This separation means Sg Passion may not see your cancellation unless you also notify them in writing.

Cancellation by direct written request

You can email or mail a cancellation request to Passions Watch Exchange Pte Ltd. This method creates a paper trail and is useful if you dispute charges later. Stopee always recommends sending cancellation requests via registered mail or email with read receipt enabled, so you have proof of delivery.

Step-by-step: how to cancel sg passion

Stopee walks you through each method with clear, actionable steps. Choose the path that matches how you subscribed.

How to cancel via the sg passion app

1. Open the Sg Passion app on your phone and sign in with your account credentials.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings, usually found in the menu (three horizontal lines) or in the "Account" tab.
   • Look for "Subscriptions", "Membership", "Billing" or "Plans" - the label varies by app version.
3. Select your active subscription and review the renewal date and amount.
   • Note the next billing date so you know when the cancellation takes effect.
4. Tap "Cancel Subscription", "End Membership" or "Manage Subscription".
   • The app may ask why you're cancelling - this feedback is optional but helps the company improve.
5. Confirm your cancellation when prompted and take a screenshot of the confirmation screen.
   • Pro tip: Email this screenshot to yourself immediately as proof of cancellation.
6. Check your email for a confirmation message from Sg Passion within 24 hours.
   • Warning: If you don't receive confirmation within 48 hours, contact support with your screenshot and request written confirmation.

How to cancel via the sg passion website

1. Visit the official Sg Passion website and log in to your account using your email and password.
   • Make sure you're on the official site (look for the padlock icon and "passions.sg" in the address bar).
2. Navigate to "Account Settings" or "My Subscriptions" in the main menu.
   • This is often found under your profile icon or in a gear/settings menu.
3. Locate your active subscription and click "View Details" or "Manage".
   • Check the renewal date and ensure this is the subscription you intend to cancel.
4. Select "Cancel Subscription" and follow any additional prompts.
   • The site may offer a discount to retain you - ignore it if you're certain about cancelling.
5. Take a screenshot of the cancellation confirmation page.
   • Pro tip: Save the confirmation page as a PDF for your records.
6. Verify your email inbox for a confirmation email within 24 hours.
   • Warning: Confirmation emails sometimes land in spam or promotions folders - check those too.

How to cancel via apple app store (iOS)

1. On your iPhone or iPad, open the App Store app.
   • Do not open Sg Passion itself - you must use the App Store app.
2. Tap your profile icon (top right corner) and select "Account".
   • You may be asked to authenticate with Face ID, Touch ID or your Apple password.
3. Tap "Subscriptions" from the menu.
   • This shows all active and expired subscriptions linked to your Apple ID.
4. Find "Sg Passion" or "Passions" in the list and tap it.
   • Check the renewal date to confirm this is your subscription.
5. Tap "Cancel Subscription" (or "Remove" on some devices).
   • Apple will ask you to confirm and may show a cancellation survey.
6. Take a screenshot of the confirmation and wait for Apple's cancellation confirmation email.
   • Pro tip: Apple sends confirmation to your registered email address within minutes.

How to cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Use the Play Store app, not the Sg Passion app itself.
2. Tap your profile icon (top right) and select "Payments and subscriptions".
   • You may be asked to verify your identity with a PIN or fingerprint.
3. Tap "Subscriptions" to view all active subscriptions.
   • Google lists renewal dates and pricing for each subscription.
4. Select "Sg Passion" or "Passions" from the list.
   • Double-check the renewal date before proceeding.
5. Tap "Cancel subscription" and confirm your decision.
   • Google may offer a retention discount - decline if you're certain.
6. Screenshot the cancellation confirmation and check your email for Google's confirmation.
   • Pro tip: Google Play sends cancellation confirmations to your associated email account.

How to cancel by direct written request

1. Gather your account information: your registered email, subscription ID, purchase date and the amount charged.
   • You can find this in your app account settings or in your email invoices.
2. Draft a cancellation request in an email or letter.
   • Keep it brief but clear: "I request cancellation of my Sg Passion subscription effective immediately" followed by your details.
3. Email your request to Passions Watch Exchange Pte Ltd support address (check passions.sg/legal/ for the current contact email).
   • Send the email with read receipt enabled or use a registered email service.
4. Alternatively, mail your cancellation letter to the company address listed on their legal page.
   • Use registered mail and keep the receipt as proof of delivery.
5. Wait for written confirmation within 5 business days.
   • Warning: If you don't hear back, follow up in writing and keep copies of all correspondence.
6. Once confirmed, monitor your account to ensure no further charges occur.
   • Pro tip: If a charge appears after cancellation, contact your bank immediately for a dispute or chargeback.

What happens after you cancel sg passion

Cancellation doesn't happen instantly, and understanding the timeline helps you avoid surprises. Stopee explains what to expect in the days and weeks after you submit your cancellation request.

Your access timeline and final billing date

After you cancel, your subscription typically remains active until the end of your current paid billing period. You'll have access to the service until that date arrives. On the final billing date, you won't be charged again, and your access will end. Check your cancellation confirmation email to confirm the exact access end date, as this varies depending on when you cancelled relative to your billing cycle.

Your account, data and existing bookings

Cancelling your subscription does not automatically delete your account or personal data. Passions Watch Exchange Pte Ltd retains your data according to their privacy policy. Any bookings or event reservations you've already paid for remain valid unless the event is cancelled by the provider. If you've booked a class or activity that hasn't occurred yet, contact support to clarify whether your booking is refunded when your subscription ends. Warning: Some events may have their own cancellation terms separate from your subscription agreement.

Refunds: what you're owed and how to claim

Refunds are often the biggest source of confusion when cancelling subscriptions. Stopee clarifies when you deserve a refund and how to secure one if Passions doesn't offer it automatically.

When sg passion will refund you

Sg Passion's refund policy depends on the subscription terms you agreed to when you signed up. Automatic refunds are not guaranteed for all cancellations. However, you're entitled to a refund in these situations: you cancelled within 14 days of purchase and used the service minimally; you were charged twice for the same period; the company billed you for a service that didn't deliver as promised; or you were charged without your clear consent.

How to request a refund from sg passion

1. Review your cancellation confirmation email and your original subscription terms.
   • Look for any mention of refund eligibility or a money-back guarantee.
2. If you believe you qualify for a refund, gather supporting evidence: your billing statement, screenshots of the service issues, and your cancellation confirmation.
   • Document anything that proves Sg Passion failed to deliver the service as advertised.
3. Email Passions Watch Exchange Pte Ltd support with a clear refund request.
   • Write: "I request a refund for my subscription (Subscription ID: [your ID]) due to [reason: duplicate charge / service not delivered / cancelled within 14 days / billing error]."
4. Attach your evidence (screenshots, billing records, cancellation confirmation) to the email.
   • Pro tip: Send this as a registered email or use a service that confirms delivery.
5. Give the company 10 business days to respond.
   • If they refuse without explanation, escalate to CASE or your bank.
6. If the provider denies your refund unfairly, file a complaint with the Consumer Association of Singapore.
   • Warning: Keep all correspondence with Sg Passion as evidence for CASE or a chargeback claim with your bank.

Disputing charges with your bank

If Sg Passion refuses a legitimate refund request or continues charging after cancellation, you have a final recourse: contact your bank. Request a chargeback or dispute for the unauthorised or erroneous charge. Provide your bank with your cancellation confirmation and any emails showing the provider ignored your refund request. Banks take these claims seriously and often reverse charges within 20-30 days.

Sg passion subscription pricing and plans

Pricing for Sg Passion varies and may change based on promotions, your location and which platform you use to subscribe. Stopee recommends checking the official sources for current rates rather than relying on outdated third-party summaries.

Where to find current pricing

Why prices change and how to verify your charges

Sg Passion may adjust pricing due to promotions, seasonal offers, tax changes in Singapore, or differences between direct and app store subscriptions. App stores sometimes charge different amounts than the provider's website because of processing fees and local taxes. If you're unsure whether a charge is correct, request a detailed billing statement from Passions Watch Exchange Pte Ltd. This statement shows the plan name, billing period, amount charged and the reason for any increases.

Common mistakes when cancelling sg passion

Cancellation can feel stressful, especially if you're worried about unexpected charges or losing access to bookings. Many people rush through the process and miss crucial steps. Stopee highlights the pitfalls so you avoid them.

Mistake 1: cancelling only on the app store, not in the app

If you subscribed via Apple App Store or Google Play, cancelling only in the app store stops the recurring payment. However, Sg Passion may not know you've cancelled. Your app account could remain active, and support could refuse a refund claim because they show you as an active subscriber. Always cancel in both places: the app store and the Sg Passion app or website.

Mistake 2: not saving your cancellation confirmation

A screenshot or confirmation email is your only proof that you cancelled on time. Without it, the provider can claim you never cancelled and charge you again. Save every confirmation as a screenshot, PDF or forwarded email. Store these in a dedicated folder on your phone or computer.

Mistake 3: assuming cancellation happens immediately

Subscriptions usually remain active until the end of the billing period, even after cancellation. If you cancel on day 1 of a 30-day cycle, you'll have access until day 30. Don't assume your subscription ends the moment you click "cancel". Check the confirmation for your actual access end date.

Mistake 4: not checking for charges after cancellation

Even after successful cancellation, monitor your bank account for the next 30 days. Occasionally companies charge again due to system errors. If you see an unexpected charge after cancellation, contact your bank immediately and provide your cancellation confirmation as evidence.

Mistake 5: ignoring communication from the company

Sg Passion may email you retention offers or ask you to reconsider. Ignore these unless you genuinely want to resubscribe. Don't click links in these emails unless you're certain of the sender, and never assume silence means cancellation is complete. Follow up if you haven't received written confirmation within 48 hours.

Cancellation checklist for sg passion

Use this checklist to ensure you've completed every essential step. Stopee recommends ticking off each item before you consider your cancellation final.

Escalation: contact details for passions watch exchange pte ltd

If Sg Passion doesn't respond to your cancellation or refund request, Stopee recommends escalating your complaint. Use these details to contact the company or file a formal complaint with Singapore's consumer protection authority.

Direct contact with passions watch exchange pte ltd

For cancellation or privacy matters, Passions Watch Exchange Pte Ltd lists contact details on their legal and privacy pages. Visit passions.sg/legal/ to find the current email address and postal address. When writing, include your account email, subscription ID, purchase date and a clear description of your issue.

Escalate to the consumer association of singapore (CASE)

If Passions Watch Exchange Pte Ltd ignores your request or refuses a legitimate refund, file a complaint with CASE. CASE mediates disputes between consumers and businesses in Singapore and can compel the company to respond. Visit case.org.sg or call 6100-0315 to lodge a complaint. Have your cancellation confirmation, correspondence with Sg Passion and billing evidence ready.

Dispute the charge with your bank

If Sg Passion charged you after cancellation or billed you for a service not delivered, contact your bank and request a chargeback. Most banks reverse charges within 20-30 days if you provide proof of cancellation. Keep your confirmation email and screenshots as evidence.

Summary: your path forward with stopee

Cancelling Sg Passion is straightforward when you know the process and your rights. Whether you cancel via the app, website, app store or written request, the key is to document everything and follow up if you don't receive confirmation within 48 hours. Singapore's Consumer Protection (Fair Trading) Act protects you from unfair billing and service failures, and CASE is your escalation point if disputes arise.

Stopee has helped thousands of consumers cancel subscriptions smoothly, claim refunds they were owed, and avoid unexpected charges. Your decision to cancel is valid, and you deserve a hassle-free process. Use the step-by-step guides above, save your confirmations, and escalate to CASE or your bank if the company refuses to cooperate. Visit stopee.com to explore tools and guides for cancelling other services, comparing plans and protecting your consumer rights across Singapore.