Manage Shuteye

How to cancel shuteye in singapore and avoid hidden charges

What shuteye is and why you might want to cancel

Shuteye is a sleep app that delivers guided meditations, ambient soundscapes and sleep tracking tools to help you improve rest quality. The service works by collecting sleep data from your device and generating personalised recommendations based on your patterns. Premium features unlock additional content libraries and advanced tracking insights through paid subscription plans.

You might choose to cancel Shuteye for several reasons: the premium content doesn't match your sleep needs, you've found alternative free apps that work better, or you simply want to reduce monthly subscriptions. Whatever your reason, understanding the cancellation process and your consumer rights in Singapore puts you in control of your spending.

How shuteye works

The app syncs sleep data with your device and provides daily insights. You access a limited free version, but most premium features require a paid subscription. Shuteye offers multiple pricing tiers, from monthly to annual plans, each with different VIP features unlocked.

Why cancellation matters

Many subscription apps rely on passive renewal, meaning they charge you automatically unless you actively cancel before the next billing date. Shuteye renews every month or year depending on your plan, so cancelling at the right moment prevents unwanted charges. Stopee has helped thousands of consumers identify and cancel dormant subscriptions costing them hundreds of dollars annually.

Shuteye pricing and subscription plans

Here's what Shuteye charges in Singapore dollars, so you can evaluate whether the premium features justify the cost.

How pricing tiers vary

Shuteye's pricing structure includes promotional offers alongside regular subscription plans. You might encounter limited-time discounts when signing up, which lock in lower prices for the promotional period. After that period ends, you renew at the standard rate unless you cancel.

How to cancel shuteye from different platforms

Your cancellation method depends on where you purchased Shuteye: directly from the website, through Apple's App Store, or via Google Play. Each platform has different cancellation procedures, so follow the steps that match your purchase method.

Cancel shuteye via the website (direct subscription)

If you subscribed directly through Shuteye's website rather than an app store, you'll cancel by contacting their support team.

1. Locate your account email address and order details from your purchase confirmation email.
   • Search your inbox for "Shuteye" or "service@support.enerjoy.life"
   • Note the order number and subscription start date
2. Email service@support.enerjoy.life with a clear cancellation request.
   • Subject line: "Cancel my Shuteye subscription"
   • Include your registered account email and order number
   • State your requested cancellation date (ideally at least 24 hours before renewal)
3. Wait for confirmation from support before your next renewal date.
   • Support typically responds within 1-2 business days
   • Keep their confirmation email as proof of cancellation
4. Verify no charge appears on your next billing date.
   • Check your bank or card statement 2-3 days after renewal would have occurred
   • If you're charged despite cancellation, contact support immediately with your email confirmation

Warning: Direct website subscriptions don't have an automated cancellation dashboard like app stores do. You must reach out to support manually, and delays in their response could result in an unwanted charge. Always cancel at least 48 hours before renewal to allow processing time.

Cancel shuteye on apple app store (iOS)

If you subscribe through Apple, you manage the subscription directly on your iPhone, iPad or Mac.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen
   • Tap it to access device settings
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page
3. Select "Subscriptions" from the list.
   • You'll see all active and expired subscriptions linked to your Apple ID
4. Find and tap "Shuteye" in the subscriptions list.
   • If you see multiple Shuteye entries, select the active one with a renewal date
5. Tap "Cancel Subscription" (the button appears at the bottom of the subscription detail page).
   • Apple will ask you to confirm; select "Confirm Cancellation"
6. Verify the cancellation by checking that the renewal date no longer appears.
   • The subscription status should now show "Expires on [date]" instead of a future renewal date

Pro tip: Cancelling an App Store subscription doesn't delete the app from your device-you keep using Shuteye with premium features until your paid period ends. Deleting the app itself does not cancel your subscription, so always cancel through Settings first.

Warning: Don't rely on email confirmations from Apple for cancellations. Return to Settings and Subscriptions regularly to confirm Shuteye no longer appears in your active list.

Cancel shuteye on google play store (Android)

Android users manage their Shuteye subscription through the Google Play Store app or website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the menu icon (three horizontal lines) in the top left corner
2. Select "Subscriptions" from the menu.
   • This shows all your active subscriptions across Google Play
3. Tap "Shuteye" to open the subscription details.
   • Locate it in the alphabetical list of subscriptions
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Google Play will ask for a cancellation reason (optional, but helpful for feedback)
5. Confirm the cancellation when prompted.
   • Your subscription access continues until the end of the current billing period
6. Return to the Subscriptions menu to verify Shuteye is no longer listed as active.
   • It may appear in an "Expired subscriptions" section instead

Pro tip: You can also cancel Google Play subscriptions via the web browser by visiting play.google.com, logging in, and navigating to "Subscriptions" in the menu. This method is useful if you're away from your Android device.

What happens to your account and access after cancellation

Cancelling Shuteye doesn't immediately delete your account or erase your sleep data. You retain certain access and benefits depending on timing and platform.

Continued premium access through your billing period

After you cancel, Shuteye grants you continued access to all premium features until the end of your current billing period. If you cancel mid-month on a monthly plan, you use the service through the rest of that month. If you cancel on an annual plan, you keep premium access for the remainder of that year. No further charges occur once cancellation is processed before the next renewal date.

Your sleep data and account deletion

Shuteye retains your account and all sleep tracking data after cancellation unless you explicitly request deletion. If you want Shuteye to delete your account completely, contact service@support.enerjoy.life and request a full data deletion. This is a manual process, so allow 5-10 business days for completion. Keep confirmation emails documenting your deletion request in case you need to follow up.

Refunds and your consumer rights in singapore

Understanding your right to a refund in Singapore protects you if Shuteye doesn't deliver what you expected or you cancel within a reasonable timeframe. Stopee helps consumers navigate refund policies and advocate for their rights when companies resist legitimate claims.

Shuteye's direct website refund policy

If you purchased Shuteye directly through their website (not an app store), you may qualify for a full refund under their 30-day policy. Refund eligibility depends on usage conditions: you must have used the sleep tracking and premium features for a minimum period before requesting a refund. For monthly plans, Shuteye typically requires approximately 7 days of active use; for annual plans, approximately 20 days. Cancel before your billing period ends to remain eligible.

To request a refund on a direct purchase, email service@support.enerjoy.life with your order number and explain your reason for requesting a refund. Include evidence of cancellation if you've already cancelled. Shuteye processes refund requests within 5-10 business days.

App store (iOS) refunds

Shuteye cannot issue refunds for App Store purchases directly-Apple handles all refund requests independently. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, select your Shuteye purchase, and choose "Request a refund." Apple reviews each request individually and may grant refunds within approximately 30 days of purchase if you haven't used the content extensively. Apple's decision is final and cannot be overturned by Shuteye.

Google play refunds

Google Play allows automatic refunds within 48 hours of purchase. After this window closes, you must contact Shuteye directly at service@support.enerjoy.life with your Google Play order number and request their support in escalating the refund with Google. Google Play reviews refund requests case-by-case and rarely approves refunds beyond 48 hours unless you can demonstrate a technical issue or misrepresentation of the service.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against misleading or deceptive practices. If Shuteye misrepresented its features, falsely advertised premium content, or billed you without clear consent, you have grounds to dispute the charge. Additionally, if Shuteye's service proves defective or unfit for purpose within a reasonable time, you can request a refund or credit. The Small Claims Tribunal in Singapore handles consumer disputes up to SGD 10,000, and you can file a claim without legal representation.

Contact the Consumers Association of Singapore (CASE) at case.org.sg if Shuteye refuses to address your complaint. CASE offers free mediation and can escalate unresolved disputes to authorities if needed. Stopee recommends documenting all communication with Shuteye, including cancellation requests, refund inquiries and support responses, before escalating to CASE.

Common mistakes when cancelling shuteye

Cancellation feels straightforward until you realise you've made a step that delays the process or forfeits your refund window. Here's how to avoid the most costly mistakes.

Deleting the app instead of cancelling the subscription

This is the biggest trap: you uninstall Shuteye from your phone believing cancellation is complete, then a charge hits your account days later. Deleting the app does nothing to stop recurring billing. You must actively cancel through Settings (iOS) or the Google Play Store (Android), or email support if you subscribed directly. Only after you confirm cancellation in those places should you delete the app if you wish.

Missing the 24-hour cancellation window

Shuteye charges you on your renewal date unless you cancel at least 24 hours beforehand. If your renewal is tomorrow and you cancel today, you might still be charged. Calendar your renewal date the moment you subscribe, then set a reminder for 48 hours before renewal. This buffer protects you if support takes time to process a direct website cancellation.

Ignoring refund deadlines

Shuteye's 30-day refund window applies only to direct website purchases and begins from your purchase date, not your cancellation date. If you wait 25 days to request a refund after purchasing a monthly plan, you only have 5 days left to meet usage thresholds (approximately 7 days). Request refunds immediately after cancelling if you're unsure whether you'll keep the service long-term.

Not keeping cancellation confirmations

If Shuteye charges you despite cancellation, you need proof that you cancelled. Save confirmation emails from support, screenshots of "Expires on [date]" messages from app stores, and bank statements showing the charge date. Stopee advises consumers to document everything before disputing a charge with your bank or credit card company.

Checklist for cancelling shuteye safely

Use this checklist to ensure you've covered every step and minimised the risk of unexpected charges or lost refund eligibility.

• Identify where you purchased Shuteye (website, App Store or Google Play)
• Note your renewal date from your most recent purchase confirmation email or app store receipt
• Cancel at least 24-48 hours before renewal
• For App Store or Google Play, confirm the subscription status shows "Expires on [date]" with no future renewal
• For website subscriptions, keep the support email confirming cancellation
• If eligible for a refund (within 30 days), submit the request immediately with your order details
• Check your bank or card statement 2-3 days after the renewal date to confirm no charge appeared
• Contact support immediately if you see an unexpected charge, providing cancellation confirmation
• If Shuteye refuses to refund or reverse a charge, report the issue to CASE
• Store all relevant emails and screenshots in a dedicated folder for 90 days

Shuteye contact and cancellation address

Reach out to Shuteye through these official channels if you encounter issues cancelling or need to request account deletion or refunds.

Customer support email

Send all direct cancellation requests, refund inquiries and account deletion requests to service@support.enerjoy.life. Include your account email address and order number in every message. Response times typically range from 1-2 business days.

Registered business address

Shuteye's registered ACRA address is listed as 7 Bedok South Avenue 3, Singapore. For formal complaints or escalations, you may send registered mail to this address, though email is the faster and more reliable method for cancellation requests.

Operational contact address

Shuteye maintains an operational corporate address listed on their contact page. For general inquiries, you may use this address, though email support remains the preferred channel for subscription matters.

Take control of your subscriptions with stopee

Cancelling Shuteye is straightforward once you understand the correct process for your platform and know your consumer rights. The key is acting before your renewal date and keeping documentation of every step. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and avoid hidden charges buried in fine print. Whether you're cancelling Shuteye because you've found a better alternative or simply want to reduce monthly expenses, you now have a clear roadmap and the knowledge to protect yourself. Visit Stopee at stopee.com to discover other subscription cancellation guides, learn about consumer rights, and find tools to audit all your active subscriptions. Your money is yours-make sure you're not paying for services you no longer use.