Manage Solingo

How to cancel solingo and protect your rights as a singapore consumer

Understanding solingo and why you might want to cancel

Solingo is an online educational platform that delivers learning content and interactive materials to children through apps and web access. If you've subscribed and now want to stop, or if you're unsure whether Solingo is right for your family, you're in the right place. Stopee exists to guide you through every cancellation step with clarity and confidence.

Whether you signed up through Apple App Store, Google Play, or the web, each platform has its own cancellation process. Understanding your options upfront helps you avoid accidental charges and protects your family's budget. This guide walks you through each method, your rights under Singapore law, and what happens to your access after you cancel.

What solingo offers

Solingo provides subscription-based access to educational video content and interactive learning tools for children. You purchase access through app stores or web sign-ups, and the platform handles billing through the vendor (Apple, Google, or its own payment system). Stopee recommends checking Solingo's official terms and plans page before making any decision, so you understand exactly what you're paying for.

When cancellation makes sense

You might cancel because your child has finished a learning stage, you've found a better alternative, the subscription costs don't fit your budget, or you simply want to pause and return later. None of these reasons require justification-your money and your choice matter equally.

Your consumer rights in singapore and what protection you have

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you powerful legal protections, even if Solingo's Terms of Service seem to exclude refunds. Understanding these rights empowers you to push back if something goes wrong.

Legal protections under singapore law

The CPFTA prohibits suppliers from engaging in unfair or misleading conduct when selling goods or services. This means:

• If Solingo misrepresents what you're buying (features, age suitability, or billing terms), you have grounds for a complaint.
• If recurring charges continue after you cancel, you can dispute them as an unfair practice.
• If the platform makes it deliberately hard to cancel, this may violate the CPFTA's fairness standard.

Even without an explicit 14-day cooling-off period in Solingo's terms, the CPFTA may still provide relief if unfair conduct occurred. Keep all transaction records, screenshots, and communication with support-these are your evidence if you need to escalate.

Your remedies if something goes wrong

If you believe Solingo has acted unfairly:

• Contact Solingo support first with your transaction evidence and a clear explanation of the problem.
• If the company does not respond or refuses to help, escalate to your payment provider (Apple, Google, or your bank) and request a chargeback or refund.
• File a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe the conduct breaches the CPFTA.

Stopee encourages you to document everything. Screenshots of the billing page, email confirmations, and support responses all strengthen your case if a dispute arises.

Cancellation methods by platform

Solingo operates through three main channels: Apple App Store, Google Play, and web purchases. Your cancellation path depends on which one you used. Stopee will walk you through each step so you cancel with confidence.

Cancelling an apple app store subscription

Apple manages the billing relationship with Solingo, which means you cancel through Apple's system, not Solingo directly. Follow these steps exactly:

1. Open the App Store on the iPhone, iPad, or Mac you used to purchase the Solingo subscription.
2. Tap your profile icon in the top-right corner (or go to Settings on Mac).
3. Select Subscriptions from the menu.
4. Find Solingo in your active subscriptions list.
5. Tap Edit Subscription or Solingo's name to open the subscription details.
6. Tap Cancel Subscription and follow Apple's confirmation prompts.
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal-you can decline this.
   • You'll see a cancellation confirmation with the date your access ends.
7. Verify the cancellation by returning to your Subscriptions list; Solingo should now show "Expires [date]" rather than "Renews."

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next billing period. Apple processes cancellations immediately in the system, but the charge may still appear if you cancel within hours of renewal.

Warning: Deleting the Solingo app does not cancel your subscription. You must use the App Store Subscriptions menu or your access will renew and you'll be charged.

Cancelling a google play subscription

Like Apple, Google Play handles billing for Solingo subscriptions, so you cancel through Google's system:

1. Open Google Play Store on your Android device or visit play.google.com on a web browser.
2. Tap your profile icon in the top-right corner.
3. Select Payments and Subscriptions (or Manage my subscriptions).
4. Tap Subscriptions.
5. Find Solingo in your active list.
6. Tap Solingo to open the subscription details.
7. Select Cancel Subscription.
   • Google will show you your current billing date and the date access ends after cancellation.
   • Confirm the cancellation when prompted.
8. Check that Solingo no longer appears under active subscriptions; it may show as "Cancelled" or disappear entirely.

Pro tip: You can cancel on Google Play's web version even if your subscription was purchased on Android-both are linked to your Google Account.

Cancelling a web-based or direct solingo subscription

If you purchased Solingo directly from the website (not through an app store), the cancellation process differs:

1. Visit Solingo's official website and log into your account.
2. Look for Account Settings, Billing, or Subscriptions in the main menu or user dashboard.
3. Find the active subscription or billing section.
4. Look for a Cancel, Pause, or Manage Subscription option.
   • If the option is not obvious, scroll to the bottom of the billing page or check for a Help or Support link.
5. Click Cancel and follow the on-screen prompts.
   • Solingo may ask why you're cancelling; this is optional feedback-you don't need to explain.
   • You'll receive a confirmation email with your cancellation date and final access date.
6. Keep the confirmation email as proof of cancellation.

Warning: If you cannot find a cancel option on the website, do not assume you must contact support. Check the Terms of Service link (usually at the bottom of the page) for specific cancellation instructions, or contact Solingo support directly with your account email and transaction ID.

Pro tip: Stopee recommends taking a screenshot of the cancellation confirmation page before closing the browser. Some services delete these confirmations from your account immediately, so a screenshot is proof.

What happens to your access after you cancel

Cancellation does not mean instant loss of access. Understanding the timeline helps you plan and avoid surprises for your child.

Access during your final billing period

When you cancel, you retain full access to Solingo until the end of your current billing period. If your renewal date is 15 March and you cancel on 1 March, you'll have access until 15 March at 11:59 PM. After that, the app will lock and ask you to renew.

Stopee recommends reviewing your purchase confirmation or billing details to confirm the exact renewal date before you cancel. This prevents the frustration of losing access sooner than expected.

Your account and saved data

Cancelling a subscription does not delete your account, login credentials, or your child's progress. Solingo stores this data separately from the active subscription. If you want to delete your account or personal data entirely, you must request this separately from Solingo support, even after cancelling. Check Solingo's privacy policy for data deletion instructions, or contact support to ask about account removal options.

If you plan to return to Solingo later, you can resubscribe with the same account and your child's progress will still be there.

Solingo refund policy and when you can claim a refund

Solingo's Terms of Service do not advertise an automatic 14-day refund right, and there is no statutory cooling-off period under Singapore law specifically for app subscriptions. However, this does not mean you have no recourse.

When refunds are possible

You may be entitled to a refund in these situations:

• You cancelled within days of purchase and have not used the service materially. Contact support and ask for a goodwill refund-many companies will honour this.
• The service does not work as advertised (e.g., the app crashes on your device, content is not age-appropriate as described, or promised features are missing).
• You were charged after cancelling due to a billing error. Contact Solingo and your payment provider with evidence.
• You believe unfair or misleading conduct occurred under the Consumer Protection (Fair Trading) Act.

Always request a refund directly from Solingo first, with your transaction ID and a brief explanation. If the company refuses and you believe the conduct was unfair, escalate to your payment provider or the CCCS.

Payment provider refund rights

Apple, Google, and credit card companies have their own refund policies. If Solingo does not refund you:

• Apple: Request a refund through the App Store within 180 days of purchase by going to Settings > [Your Name] > Media & Purchases > Purchase History, finding the Solingo charge, and selecting Report a Problem.
• Google Play: Request a refund within 48 hours of purchase via the order page in your Google Play account or by contacting Google support.
• Credit card: If you paid via Visa, Mastercard, or other card, your bank may issue a chargeback if Solingo refuses to refund unauthorized or recurring charges.

Stopee emphasizes that these provider windows are strict-act quickly if a billing error occurs.

Solingo pricing and subscription plans

Solingo's pricing varies by platform and region, so confirm current rates on the official channels before you buy.

Pro tip: Annual plans are almost always cheaper per month than monthly billing. If you're confident in Solingo, choose annual and cancel if needed before renewal.

Do not rely on third-party comparison sites for current pricing. Always check the official Solingo channels or the app stores directly, as prices change and vary by location.

Common mistakes people make when cancelling solingo

Cancelling a subscription sounds simple, but small oversights can lead to unwanted charges and frustration. Stopee has seen thousands of these mistakes-here's how to avoid them.

Deleting the app instead of cancelling the subscription

This is the most common error. Removing Solingo from your device does nothing to stop the subscription. Your renewal will still happen, and you'll be charged. Always use the app store's subscription menu or Solingo's account settings-never assume deletion = cancellation.

Cancelling too late in your billing cycle

If you cancel within hours of your renewal date, the charge may still go through because billing systems process automatically. Stopee recommends cancelling at least 3 to 5 business days before your renewal date to be safe. Check your confirmation email or account page for the exact renewal date and plan accordingly.

Forgetting to confirm the cancellation

After you request cancellation, most services show a confirmation screen or send an email. If you don't see this, your cancellation may not have processed. Go back to your subscription menu and verify that Solingo now shows "Expires [date]" (not "Renews [date]"). If it still says "Renews," repeat the cancellation steps.

Not keeping proof of cancellation

Screenshot the cancellation confirmation and save your confirmation email. If a charge appears after you cancel, you'll need proof that you cancelled. This is especially important if you need to dispute the charge with your bank or escalate to the CCCS.

Cancelling on one device but not checking all devices

If you share a family plan or subscribed on multiple devices (e.g., an iPad and an iPhone), cancelling on one does not cancel on the other. You must cancel on each device separately, or use your account page (on the web or in the app) to manage all active subscriptions in one place.

Your checklist before you cancel

Use this checklist to ensure you cancel correctly and protect yourself:

• Write down your renewal date from your billing details or confirmation email.
• Plan to cancel at least 3 to 5 business days before renewal.
• Log into your account on the platform where you subscribed (Apple, Google, or Solingo's website).
• Navigate to Subscriptions or Billing and locate the Solingo subscription.
• Click Cancel and follow all prompts to completion.
• Take a screenshot of the cancellation confirmation before closing the page.
• Save the confirmation email Solingo or the app store sends you.
• Return to your subscription menu 24 hours later and verify Solingo shows "Expires" (not "Renews").
• On the expiry date, confirm that the app is locked and requires renewal to proceed.
• Keep all proof of cancellation for at least 6 months in case a dispute arises.

When to contact solingo support

You do not need to contact Solingo directly to cancel if you purchased through Apple or Google-those platforms handle the cancellation entirely. However, contact Solingo if:

• You purchased directly from the website and cannot find a cancel option.
• A charge appears after you cancelled.
• You want to delete your account or request data removal.
• You're requesting a refund or disputing a billing error.
• You want to pause instead of cancel (some companies offer this as an alternative).

Solingo's contact office is listed in Hong Kong. When you contact support, include:

• Your full name and registered email address.
• Your account ID or the email linked to the subscription.
• The transaction ID or confirmation number from your purchase.
• A clear description of the issue (e.g., "I cancelled on 1 March but was charged again on 15 March").
• Screenshots of your billing page or charge statement.

Save all responses from support. If the company does not reply within 7 days or refuses to help, you have grounds to escalate to your payment provider or the CCCS.

Why stopee exists and how we help you stay empowered

Subscriptions are designed to renew automatically, and companies often make cancellation deliberately difficult-sometimes hiding the cancel button or requiring phone calls. Stopee has helped thousands of Singapore consumers take control of their subscriptions by providing clear, step-by-step guidance tailored to each platform and service. Your right to cancel easily and recover from billing mistakes is not a courtesy-it's a consumer right.

Whether you're cancelling Solingo today or planning to cancel another service tomorrow, Stopee (stopee.com) is your resource for transparent, no-nonsense instructions. We stand with you against hidden fees, confusing terms, and unfair practices. Cancel with confidence, knowing you have the knowledge and the law on your side.