Manage Sweep

How to cancel sweep in singapore and understand your refund rights

What sweep is and why you might want to cancel

Sweep is a mobile app ecosystem in Singapore that offers storage management, subscription services, and dating features across multiple products. You interact with Sweep through its main storage app, Sweep360 (a subscription service), and Swept Dating (a separate dating platform). Each product operates independently, which means your cancellation options vary depending on which service you want to stop.

You might be cancelling because you no longer need the storage management features, want to pause your subscription spending, or found an alternative service that suits you better. Whatever your reason, Stopee (stopee.com) is here to guide you through every step and ensure you do not lose money to hidden charges or missed cancellation deadlines.

Understanding sweep's product range

The Sweep storage app handles file and app management on your device. Sweep360 is the premium subscription tier that auto-renews each billing cycle unless you cancel manually. Swept Dating is the standalone dating service with its own subscription model. Because these products operate separately, you need to cancel each one individually if you subscribe to more than one.

Why cancellation matters in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including app subscriptions. However, many users do not realise they have rights to cooling-off periods or refunds under certain circumstances. Understanding these rights before you cancel helps you claim what you are entitled to. Stopee believes every consumer deserves clarity, and we will walk you through your options.

Sweep pricing and subscription costs

Here is the current pricing for Sweep products available to Singapore users.

Official sweep pricing

What you are paying for

The Singapore Sweep lottery ticket is a one-time $3.00 purchase and requires no cancellation. Sweep360 and Swept Dating are subscription services that automatically charge you each month or year until you cancel. If you have forgotten about an active subscription, you may have been charged multiple times without realising it. Check your credit card or bank statement for recurring Sweep charges, and if you spot unauthorised or duplicate charges, Stopee recommends contacting your bank immediately.

Should you cancel sweep

Before you take action, consider whether cancellation is right for you.

Reasons to cancel

• You no longer use the storage management features and have freed up space manually.
• You have switched to a competitor app (Google One, Apple iCloud, or similar).
• The subscription cost is no longer justified by the features you use.
• You did not realise you were being charged and want to stop recurring payments immediately.
• You want to test cancellation before your next billing date to avoid surprise charges.

Reasons to keep your subscription

• You actively use Sweep360 or Swept Dating and value the premium features.
• The annual pricing offers better value than paying monthly.
• You are within a free trial period and may not be charged yet.
• You are waiting to hear back from support about a refund request.

How to cancel sweep step by step

The cancellation process varies by product and platform, so follow the instructions that match your situation.

Cancel sweep subscriptions on iOS (App store)

If you subscribed through Apple's App Store on an iPhone or iPad, you must cancel through the App Store, not through the Sweep app itself. Apple handles the cancellation and billing.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon (your account image) in the top right corner.
   • Select Subscriptions.
2. Find any Sweep-related subscription (Sweep, Sweep360, or Swept Dating) in your active subscriptions list.
   • Tap on the subscription name.
3. Tap Cancel Subscription.
   • You will see confirmation and the reason Apple is asking why you are cancelling (optional feedback).
   • Confirm cancellation by tapping again.
4. Verify that the subscription now shows a Cancelled or Expires on [date] status.
   • You retain access to all paid features until the end of your current billing period.

Pro tip: Check your email for a cancellation confirmation from Apple within a few minutes. If you do not receive it, your cancellation may not have gone through. Return to the App Store and repeat the steps.

Cancel sweep subscriptions on android (Google play)

Android users who subscribed through Google Play must cancel via Google Play, not the app itself.

1. Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions to see all active subscriptions.
   • Scroll through the list to find Sweep, Sweep360, or Swept Dating.
3. Tap the Sweep subscription you want to cancel.
   • Review the subscription details and billing date.
4. Tap Cancel subscription at the bottom of the screen.
   • Google Play will ask if you want to see special offers; you can decline.
   • Confirm the cancellation.
5. Verify the cancellation in your subscriptions list.
   • The subscription should now display an "expires on" date rather than an active renewal date.

Warning: Do not uninstall the Sweep app thinking that stops billing. Uninstalling the app does not cancel your subscription; only cancelling through Google Play or the App Store does.

Cancel sweep360 directly through your account

If you subscribed to Sweep360 directly through the Sweep website (not through Apple or Google), you must cancel through your Sweep360 account settings.

1. Visit the Sweep360 website and log into your account.
   • Use the email address and password you registered with.
2. Navigate to Account Settings or Subscription Settings.
   • Look for a Billing or Subscriptions tab.
3. Find your active Sweep360 subscription and select Cancel Subscription.
   • Sweep360 may prompt you to state a reason (optional).
   • Confirm the cancellation.
4. Confirm via email that your subscription cancellation has been processed.
   • Keep this email as proof for your refund claim if needed.

Pro tip: Stopee advises taking a screenshot of the cancellation confirmation page immediately after you click cancel. This screenshot is valuable evidence if Sweep charges you again or if you need to dispute a charge with your bank.

Cancel swept dating subscriptions

Swept Dating allows cancellation through the app or by contacting support directly.

1. Open the Swept Dating app on your phone.
   • Log into your account if you are not already signed in.
2. Navigate to Settings or Account.
   • Look for a Subscription, Billing, or Premium section.
3. Select Cancel Subscription or Manage Subscription.
   • You may be offered a discount to keep your subscription; you can ignore this and proceed with cancellation.
4. Confirm your cancellation.
   • Your subscription will end at the close of your current billing period.
   • You will lose premium features after that date, but your profile remains visible until it expires.

Alternative: If cancellation is not working in the app, contact Swept Dating support directly via email or in-app chat. Provide your account email and request a manual cancellation. Stopee finds that support teams often respond within 24 to 48 hours, so this is a reliable backup option.

What happens immediately after you cancel

Cancellation and losing access are two different things, and understanding the difference protects your experience.

Access and service continuity after cancellation

When you cancel a Sweep subscription through Apple, Google, or Sweep's own platform, you retain full access to all premium features until your paid period ends. For example, if your monthly Sweep360 subscription renews on the 15th and you cancel on the 5th, you can use Sweep360 without interruption until the 15th. Only when your billing period closes does the app switch you back to free-tier features (if any).

Auto-renewal stops immediately

The moment you confirm cancellation, no future charges will occur. Even if your subscription does not expire for another month, the system has already flagged your account as "non-renewing." You will not be surprised by an unexpected charge on your next billing date.

Data retention and account status

Your account and data (profile, storage, matches, messages) remain on Sweep's servers after cancellation. Different Sweep products have different data retention policies, so check the official Terms of Use for each service you cancel. If you want your account deleted entirely, you must request this separately through support or account settings. Stopee recommends requesting account deletion in writing so you have a record of your request.

Will you get a refund for sweep

Refunds depend on the product, the platform, and how long ago you were charged.

Refund rules by product

How to request a refund from apple

If you subscribed through the App Store and believe you are entitled to a refund, Apple offers a limited window.

1. Visit Apple Support at support.apple.com or use the Apple Support app.
   • Sign in with your Apple ID.
2. Search for Request a refund.
   • Select the option to request a refund for a subscription or app purchase.
3. Select the Sweep charge you want refunded.
   • Apple will show you a list of your recent transactions; find the Sweep amount.
4. Choose a reason and submit your request.
   • Be honest: "I did not use the service" or "Subscription charged after cancellation" are valid reasons.
   • Apple will email you a decision within a few days.

Pro tip: Apple typically approves one refund per app or subscription per year, so use this carefully. If you have been charged twice by mistake, both charges may qualify for a single refund decision.

How to request a refund from google play

Google Play allows refunds within 48 hours of purchase, though this window is shorter than Apple's.

1. Open the Google Play Store app.
   • Tap your profile icon and select Payments and subscriptions.
2. Go to Subscriptions and select the Sweep charge.
   • Tap the transaction to see details.
3. Select Report a problem.
   • Explain that you want a refund and why (e.g., charged after cancellation, duplicate charge).
4. Submit your request.
   • Google will review and email you a decision, usually within one business day.

Refund requests directly from sweep360 and swept dating

If you subscribed directly through Sweep's website, contact their support teams.

• Sweep360: Email or use the contact form on sweep360.ai. Mention your account email, the charge date, and why you believe you qualify for a refund. Sweep360 reserves the right to issue a refund within 14 days of the charge at its discretion.
• Swept Dating: Contact support via sweptdate.com. Note that Swept Dating explicitly states no refunds for partial or unused periods, so your request must be based on a billing error or service failure, not simply changing your mind.

Warning: Do not dispute a charge with your bank until you have exhausted direct refund requests with the company. Banks penalise merchants for chargebacks, and companies may close your account if you dispute without asking first. Stopee advises giving the company 7 to 10 business days to respond before escalating.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services, including app subscriptions.

Key rights you have

You have the right to cancel within a reasonable time if a service is not provided as advertised or if you discover a significant fault before cancellation. If Sweep charges you after you cancel, or if a charge is made without your clear consent, that violates fair trading rules. The Competition and Consumer Commission of Singapore (CCCS) enforces these rights.

Cooling-off period for digital services

Singapore law grants a cooling-off period for certain digital purchases, though app subscriptions have a narrower window than physical goods. If you purchased through an app store (Apple or Google), that platform's cooling-off policy applies. Generally, you have 7 to 14 days to cancel if the service has not yet been fully provided.

Escalation to CCCS if sweep refuses to refund

If you have cancelled your subscription, requested a refund, and Sweep or the app store refuses without valid reason, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Provide proof of your cancellation, the charge, and your refund request. The CCCS will investigate and may force the company to refund you.

Stopee has helped thousands of consumers escalate disputes to the CCCS and recover refunds when companies ignored reasonable requests. Know that you have this power.

Common mistakes people make when cancelling sweep

Cancelling a subscription sounds simple, but a single missed step can leave you trapped in auto-renewal.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Sweep app from your phone does not stop the subscription. Your credit card will continue to be charged every month. The only way to stop charges is to cancel through the App Store (iOS), Google Play (Android), or Sweep's account settings. Reinstall the app and cancel properly if this happened to you.

Mistake 2: cancelling in the app instead of on the platform

Some Sweep app screens show a "cancel" button, but tapping it inside the app may not actually cancel your subscription if you purchased through Apple or Google. You must cancel through the official App Store or Google Play interface. Always verify cancellation through your subscription settings on the platform where you paid.

Mistake 3: forgetting you have multiple sweep subscriptions

You may have the free Sweep app, a paid Sweep360 subscription, and a Swept Dating subscription all at once. Cancelling one does not cancel the others. Check all three locations: App Store (iOS), Google Play (Android), and Sweep360.ai settings. Stopee recommends reviewing all your subscriptions at least once every three months to catch subscriptions you have forgotten about.

Mistake 4: cancelling just before your renewal date and then being charged anyway

If your billing date is the 15th and you cancel on the 14th, the system may still process a renewal charge before your cancellation is registered. If this happens, request a refund immediately and keep evidence of the cancellation date and the surprise charge date. Your bank can help if Sweep refuses.

Mistake 5: not checking your email for cancellation confirmation

Always wait for an email confirming your cancellation. If no confirmation arrives within 15 minutes, return to the subscription settings and verify the status. A missing confirmation often signals the cancellation did not go through, and you need to try again.

Checklist before and after cancellation

Use this checklist to ensure you complete cancellation properly and protect yourself.

Should you keep or cancel sweep? a comparison

Still unsure whether to cancel?

Summary and next steps

Cancelling Sweep is straightforward once you know which platform to use and what to watch for. Whether you subscribed through Apple, Google, or Sweep directly, the process takes fewer than five minutes, and your access continues through your paid period. The trickiest part is remembering to cancel before your next billing date and verifying no surprise charges appear on your statement.

Stopee (stopee.com) is your ally in this process. We have guided thousands of Singapore consumers through subscription cancellations and refund disputes, and we understand the anxiety that comes with tracking recurring charges. If Sweep refuses a refund you believe you are entitled to, or if you are charged after cancellation, escalate the issue to the CCCS and use the evidence you collect during cancellation (screenshots, confirmation emails, bank statements) to build your case.

Your consumer rights are real and enforceable. Do not accept being trapped in unwanted subscriptions, and do not hesitate to dispute charges that violate these rights. Stopee is here to support your journey toward taking control of your subscriptions and your money.