Manage Tilt

How to cancel tilt and protect your funds in singapore

Understanding tilt and what you're cancelling

Tilt operates as a dual-purpose platform in Singapore where you can create campaigns to collect funds for events, projects or causes, and also access a marketplace with auction-style bidding and subscription features. Your account may involve active subscriptions, pending orders, or campaign funds held in your name. Before you cancel, you need to understand exactly what you are cancelling so you do not lose access to features or funds unexpectedly.

The tilt platform structure

Tilt offers two main service channels. First, the campaign and fundraising side lets you create and manage group collections. Second, the marketplace operates on a bidding model where you place time-limited auction offers, and the app subscription tier unlocks premium analysis and coaching features. You may hold funds in escrow, pending orders across multiple sellers, or active paid subscriptions across different billing channels (in-app, iOS, or Android). Stopee recommends mapping out which services you actually use before you begin your cancellation process, so you do not accidentally cancel something you still need.

Why people cancel tilt

Common reasons to cancel include accidental bids placed within the 5-minute window, unwanted recurring subscription charges, or frustration with the marketplace seller approval process for order cancellations. You might also cancel because you no longer use the campaign features, or you prefer competitor platforms with faster refund timelines. Understanding your reason helps you determine whether you need a refund, account deletion, or simply a subscription pause.

Your consumer rights in singapore

Consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, false representations, and unsafe goods. Under this law, Tilt must provide goods and services that are of merchantable quality and fit for the purpose described. If you receive a counterfeit item, damage in transit, or a service that does not match its description, you have the right to request a refund or replacement within a reasonable timeframe. Stopee advises that you document all communication with Tilt, take screenshots of the product listing and your order, and keep records of any damage or discrepancies before filing a formal complaint.

Statutory refund rights and cooling-off periods

If you purchased through Tilt as a consumer (not a business), you may have a 5-business-day cooling-off period for remote purchases under certain circumstances. However, Tilt's own terms state that all bids and marketplace purchases are generally final once confirmed by the seller. You can request cancellation of an accidental bid within 5 minutes of purchase, subject to seller approval; Tilt Support will not force a seller to cancel on your behalf. For marketplace items with genuine faults, significant delays, or delivery issues, you have up to 30 days to lodge a complaint, depending on the type of issue. If Tilt refuses a legitimate refund, you can escalate to the Consumers Association of Singapore or file a complaint with the Ministry of Trade and Industry.

How to cancel a tilt marketplace order

The 5-minute window for accidental bids

Tilt's marketplace operates on time-limited bids, and you have only 5 minutes to cancel an accidental purchase once you place it. This is your fastest cancellation route, but it requires immediate action and seller approval. Follow these steps to request an order cancellation before the window closes.

1. Open the Tilt app or visit the website immediately after placing your bid.
2. Navigate to your Order Summary or active orders section.
3. Select the order you want to cancel.
4. Tap or click the "Cancel order" or "Request cancellation" button.
5. Review the cancellation notice, which will state that seller approval is required.
6. Submit your request and wait for the seller's response.
   • Pro tip: Take a screenshot of your order timestamp and the cancellation request so you have proof you acted within the 5-minute window if the seller disputes your timeline.

Warning: Tilt allows only one cancellation request per buyer across all orders. If your first request is denied by the seller, you cannot request another cancellation for a different order. Additionally, Tilt Support does not have the authority to cancel orders for you; the seller must approve every cancellation request. If the seller ignores your request after 5 minutes have elapsed, your order is locked in as final.

Reporting order issues within the refund window

If you accepted an order but received a faulty, damaged, wrong, or counterfeit item, you have a limited window to report the issue and request a refund. The refund timeline depends on the type of problem and the order status.

1. Open the app and go to your Order History.
2. Select the order with the issue.
3. Tap "Report an issue" or "Request refund".
4. Select the reason for your refund request from the dropdown menu.
   • Item not as described (3 days from receipt)
   • Item damaged or defective (3 days from receipt)
   • Item missing, wrong, or counterfeit (3 days from receipt, or up to 30 days for counterfeit claims)
   • Item in transit or not yet shipped (up to 30 days from order placement)
   • Item marked delivered but not received (3 days from marked delivery date)
   • Preorder, international, or custom item (up to 10 days after delivery)
5. Upload photos or videos showing the damage, defect, or discrepancy.
6. Provide a detailed description of the problem and the resolution you are seeking (refund, replacement, or partial refund).
7. Submit your report and monitor your email for updates from Tilt Support or the seller.
   • Pro tip: Send your refund request during Tilt's business hours and include specific details like order number, purchase date, and photographic evidence. Vague complaints take longer to resolve.

Warning: Return shipping costs are paid by you, the buyer. International returns may incur customs fees, which are non-refundable. Tilt does not support chargeback disputes, so if you attempt to reverse a payment through your bank without Tilt's approval, your account may be suspended.

How to cancel a tilt subscription

Cancel via the tilt app

If you subscribed to Tilt App Pro or another recurring plan directly through the app, you can cancel within the app itself. This method is quickest and gives you immediate confirmation.

1. Open the Tilt app and log in to your account.
2. Tap the menu icon (three horizontal lines) or go to Settings.
3. Select "Billing" or "Subscription" (exact label varies by app version).
4. Find your active subscription and tap "Manage subscription" or "View subscription".
5. Tap "Cancel subscription" at the bottom of the screen.
6. Review the cancellation summary, which will state your final access date.
7. Confirm cancellation by tapping "Yes, cancel" or a similar button.
   • Pro tip: Take a screenshot of the cancellation confirmation page, which usually includes a reference number and your access-end date. Save this for your records in case Tilt charges you again by mistake.

After you cancel through the app, your next renewal charge will not process. You will retain access to all paid features until the end of your current billing period (usually the last day of the month or your subscription anniversary date). On the day after your billing period ends, your account will downgrade to the free plan automatically.

Cancel on iOS via apple ID settings

If you subscribed to Tilt through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not through the app itself. Tilt does not control these subscriptions after Apple processes them, so you go directly to Apple's system.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Tap "Subscriptions".
4. Find and tap "Tilt" in your active subscriptions list.
5. Tap "Cancel subscription" at the bottom of the screen.
   • You may see a prompt offering you a discount to keep the subscription; you can close this or tap "Cancel subscription" again to proceed.
6. Confirm by tapping "Cancel subscription" one final time. Apple will send you an email confirmation to your registered Apple ID email address.
   • Pro tip: Apple sends a cancellation confirmation email within minutes. Check your email inbox and spam folder to confirm the cancellation went through. Keep this email as proof.

Warning: Cancelling on iOS does not automatically delete the Tilt app from your device; it only stops the recurring charge. If you want to remove the app entirely, you must delete it separately. Also, if you log into Tilt on an Android device or web browser with the same account, your free-plan access continues there, but any iOS-exclusive paid features will no longer be available.

Cancel on android via google play

If you subscribed to Tilt through the Google Play Store on an Android phone or tablet, you must cancel through Google Play's subscription settings, similar to the Apple process.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Select "Tilt" from your active subscriptions.
6. Tap "Cancel subscription".
7. Follow the prompt to confirm cancellation. Google will send you a confirmation email to your Google account email address.
   • Pro tip: If you do not see "Cancel subscription", you may already be in a free trial period or there may be a hold on your account. Contact Tilt Support or Google Play Support if cancellation does not appear as an option.

As with iOS, cancelling through Google Play stops future charges but does not delete the Tilt app or your account data. Your free plan features remain active indefinitely unless you request full account deletion.

Tilt pricing and subscription plans

Current plans and costs in singapore

Tilt offers multiple subscription tiers with different feature sets. The pricing table below shows the current plans available in Singapore as of your cancellation, including the free option. Note that prices may vary slightly depending on store processing fees, GST, or exchange rate fluctuations at the time of billing.

If you are currently on a paid plan and do not use the premium features regularly, switching to the free plan may be a better option than cancelling entirely. The free plan gives you 5 videos and voiceovers per month plus the core analysis tools, which is sufficient for occasional users. To downgrade instead of cancelling, contact Tilt Support in the app and request a plan change to the free tier. Stopee has helped thousands of Singapore consumers evaluate whether cancellation or downgrade was the right choice for their needs.

What happens to your account after cancellation

Access to features during and after the billing period

When you cancel your Tilt subscription, the change takes effect at the end of your current billing period, not immediately. For example, if you paid for a month on the 15th and cancel on the 20th, you retain full access to all paid features until the end of that calendar month or your 30-day anniversary, whichever applies. On the next day, your account automatically downgrades to the free plan, and you lose access to unlimited storage, unlimited videos, and any premium coaching features tied to the paid tier. Free-plan features remain available indefinitely, so you can continue using up to 5 videos per month and the basic analysis tools.

If you purchased marketplace items or have pending bids, cancelling your subscription does not affect those orders or refund eligibility. Subscription cancellation and order management are separate processes within Tilt.

Your account, data and account deletion

Cancelling a subscription does not delete your account or your stored content automatically. Your campaign records, video library (up to the free-plan storage limit), student rosters, and account settings all remain in place. If you want to delete your account entirely, you must request account deletion separately through Tilt Support; this is a permanent action and you cannot reverse it. Stopee recommends that you export or download any videos, coaching notes, or campaign data you want to keep before requesting deletion. Check the app settings for data export or backup options, and contact Tilt Support if you do not see an export feature readily available.

Warning: Deleting your account means you lose access to all your campaigns, videos, and saved content forever. If you think you might return to Tilt in the future, consider simply cancelling your subscription instead and leaving your account inactive. You can reactivate your subscription anytime from the inactive account.

Refund eligibility and timelines

When tilt will refund you

Tilt's general refund policy states that all marketplace bids and purchases are final once a seller confirms them. However, you may qualify for a refund under specific circumstances. Stopee advises that you understand each scenario so you can file your refund request within the correct timeframe and with the right evidence.

You are eligible for a refund if your item arrives damaged, defective, significantly different from the listing, counterfeit, missing, or wrong. You are also eligible if your order remains in transit 30 days after you placed it, or if your order is marked delivered but you do not receive it within 3 days of the marked delivery date. International orders, preorders, and custom items have a 10-day refund window after delivery instead of 3 days. Subscription refunds are not mentioned in Tilt's standard policy; if you want to cancel a subscription and receive a prorated refund for unused days, contact Tilt Support directly to negotiate.

Refund request timelines and conditions

The deadline for your refund request depends on the type of issue. You must act quickly, as delays may result in denial.

1. Accidental bid cancellation: Request within 5 minutes of purchase (seller approval required).
2. Item damaged, defective, missing, or wrong: Report within 3 days of receipt.
3. Item not as described: Report within 3 days of receipt.
4. Counterfeit item: Report within 30 days of delivery.
5. In transit or not shipped: Request cancellation within 30 days of placing the order.
6. Marked delivered but not received: Report within 3 days of the marked delivery date.
7. International, preorder, or custom order issue: Request refund within 10 days of delivery.

Pro tip: Set a phone reminder for the 2-day mark after receiving an order so you do not accidentally miss the 3-day reporting window. Many consumers lose refund eligibility simply because they filed the report one day too late.

Refund deductions and return shipping

Tilt does not guarantee a full refund once you receive a physical item. Return shipping costs are your responsibility and will be deducted from your refund amount. If you return an item and the seller's insurance does not cover the return, you bear the full shipping expense. Additionally, any customs fees or import duties paid on an international return are non-refundable. Tilt does not support chargeback disputes, meaning you cannot reverse a Tilt charge through your bank without first exhausting Tilt's refund process; attempting a chargeback may result in account suspension or permanent closure.

For subscription refunds, Tilt may offer a pro-rata refund (refund for unused days) if you request cancellation within the first few days of your billing cycle, but this is not guaranteed. Contact Tilt Support with your cancellation request and ask specifically whether you qualify for a prorated refund.

Common cancellation mistakes and how to avoid them

Mistakes that cost you time and money

Cancelling Tilt can feel straightforward, but several mistakes trap consumers into continued charges or lost refund eligibility. These are easily avoidable once you know what to watch for.

Mistake 1: Cancelling the app instead of the subscription. Deleting the Tilt app from your phone does not cancel your subscription. Your recurring charge will continue to process through Apple, Google, or Tilt's billing system even after you uninstall the app. You must go through Settings (iOS) or Google Play (Android) to cancel the actual subscription. After cancellation, you can safely delete the app.

Mistake 2: Missing the refund reporting window. If you receive a damaged or wrong item and do not report it within 3 days (or 30 days for counterfeit claims), Tilt will deny your refund request automatically. Mark your calendar the moment you receive an order so you do not accidentally cross the deadline while waiting to check the item thoroughly.

Mistake 3: Assuming Tilt Support will cancel marketplace orders for you. Tilt Support has no authority to force a seller to cancel an order. Only the seller can approve a cancellation request, and that window is just 5 minutes. Do not contact Support expecting them to bypass the seller; they will simply redirect you back to the app to request cancellation through the proper channel.

Mistake 4: Not keeping cancellation confirmation records. If Tilt charges you again after you cancel, you need proof that you cancelled to dispute the charge with your bank or credit card provider. Screenshot your cancellation confirmation page, save cancellation emails from Apple or Google, and keep your Tilt Support correspondence. These documents protect you if a refund dispute arises weeks later.

Mistake 5: Attempting a chargeback before exhausting Tilt's refund process. Tilt explicitly does not support chargebacks. If you request a chargeback through your bank without first requesting a refund through Tilt, your account will be flagged and may be permanently suspended. Always request a refund within Tilt first; only escalate to your bank if Tilt refuses a legitimate claim.

After you cancel: a checklist for peace of mind

Steps to take after your cancellation is confirmed

Once you have successfully cancelled, follow this checklist to protect yourself from surprise charges and ensure a clean break from Tilt.

1. Check your email for a cancellation confirmation from Tilt, Apple ID, or Google Play within 24 hours. If you do not receive one, log into the app or your account settings to verify cancellation status.
2. Screenshot your account settings page showing your subscription status as "Cancelled" or "Inactive". Save this file to your computer with the date.
3. Mark your calendar with the date your access ends (usually shown in the cancellation notice). This helps you remember when to back up any final data.
4. If you have pending orders or refund requests, monitor your Tilt account for updates. Tilt usually resolves issues within 7 to 14 days.
5. Check your bank or credit card statement for your next billing cycle to confirm that no new charge appears. If a charge does post, contact Tilt Support immediately with your cancellation confirmation screenshot.
6. If you want to delete your account entirely, contact Tilt Support and request full account deletion. Confirm deletion in a follow-up email to create a paper trail.
7. Consider leaving an honest review of your cancellation experience on Stopee or consumer review platforms to help other Singaporeans make informed decisions about Tilt.

Pro tip: Set a phone reminder for 48 hours after you cancel to check your cancellation status. This gives Tilt time to process your request while still allowing you to contact Support if something went wrong.

When to escalate your cancellation to consumer authorities

If tilt refuses to refund you unfairly

If you have followed the correct refund process, submitted evidence, and Tilt has denied your claim unfairly or without explanation, you have consumer protection options in Singapore. Stopee recommends that you do not simply accept a refusal; escalate your case to the appropriate authority.

Your first escalation point is the Consumers Association of Singapore (CASE). You can lodge a complaint with CASE for free if you believe Tilt has engaged in unfair trading practices or breached the Consumer Protection (Fair Trading) Act. CASE will investigate your claim and attempt to mediate between you and Tilt. You can file a complaint online at case.org.sg or by calling their hotline. Include all documentation: your cancellation request, refund request, evidence of the issue (photos, order screenshots, communication records), and Tilt's refusal correspondence.

If CASE mediation fails, you can pursue legal action in the Small Claims Tribunal if your claim is under S$10,000. The process is informal and you do not need a lawyer. You pay a small filing fee (usually S$10 to S$50 depending on the claim amount), and the tribunal will schedule a hearing. Tilt will be notified and must respond to your claim or default in your favour. This route is practical for refunds of several hundred dollars.

Additionally, you can file a complaint with the Ministry of Trade and Industry (MTI) if you believe Tilt has violated consumer protection laws. MTI handles systemic issues and unfair trading practices. A complaint to MTI does not automatically get you a refund, but it creates an official record and may trigger an investigation if many consumers complain about the same problem.

Tilt cancellation checklist

Your reference guide for a successful cancellation

Print or save this checklist to your phone so you can confirm you have completed every step before Tilt charges you again.

Why stopee is your ally in cancellation

How stopee simplifies the cancellation process

Cancelling digital services in Singapore can feel overwhelming, especially when companies use confusing terminology, spread cancellation options across multiple platforms, and hide refund timelines in dense terms and conditions. Stopee exists to cut through this confusion. As a consumer advocacy platform, Stopee provides clear, step-by-step cancellation guides for Singapore services like Tilt, so you do not have to waste hours searching forums or contacting Support.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unfair refunds, and understand their rights under Singapore consumer law. Whether you are dealing with recurring charges you did not authorise, a seller who refuses to honour a legitimate refund claim, or a subscription you simply forgot about, Stopee gives you the knowledge and confidence to act.

Beyond this guide, you can visit stopee.com to access cancellation guides for hundreds of other Singapore services, compare cancellation difficulty across platforms, and read real reviews from consumers who have cancelled the same service. Stopee also publishes updates when companies change their cancellation policies, so you stay informed.

Next steps after reading this guide

Now that you understand how to cancel Tilt, how refunds work, and what to do if something goes wrong, take action. Do not let a forgotten subscription drain another dollar from your account. Choose the cancellation method that applies to you (in-app, iOS, or Android), follow the numbered steps above, and save your confirmation. If Tilt refuses a fair refund, escalate to CASE or the Small Claims Tribunal. Stopee is here to support your consumer rights every step of the way.

Tilt cancellation contact information

How to reach tilt customer support

If you need to contact Tilt for refund disputes, account deletion requests, or other cancellation-related issues, use these channels.

In-app Support: Open the Tilt app, tap Menu, select "Help" or "Support", and submit your issue through the support form. Tilt usually responds within 1 to 3 business days.

Email Support: Look for a "Contact Us" link on the Tilt website or app footer. Send your cancellation, refund, or account deletion request with your order number, account email, and a clear description of your issue.

For subscription billing issues: If you subscribed through iOS, contact Apple Support directly at appleid.apple.com/account/billing. If you subscribed through Android, contact Google Play Support at support.google.com/googleplay.

For consumer complaints in Singapore: File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE is a free, independent mediation service and will advocate for you if Tilt refuses a fair refund.

Stopee remains your trusted guide throughout this process. Visit stopee.com anytime you need clarification on your cancellation status, have questions about your refund timeline, or want to know whether you have escalation options left. We have helped thousands of Singapore consumers navigate cancellation challenges, and we are committed to empowering you with knowledge, clarity, and your consumer rights.