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Cancel Twitter: Step-by-Step Guide
How to cancel x (Twitter) in singapore and stop your subscription
What is x (formerly twitter)
X is a social media platform where you share thoughts, media, and engage with a global community in real time. The service operates on a freemium model, meaning you can use the basics for free, but X offers paid subscription tiers that unlock premium features.
Free versus paid features
The free version lets you post, follow accounts, and engage with content. However, if you want to edit posts after publishing, upload longer videos, access ad-free browsing, get priority replies, or unlock exclusive features like Grok AI access, you need to subscribe to a paid plan.
X currently offers three subscription tiers: X Premium Basic, X Premium, and X Premium Plus. Each tier stacks features on top of the lower plans, so you pay more only if you want advanced functionality.
How x charges for subscriptions
X accepts subscriptions through three separate payment channels: the Apple App Store (for iPhone users), Google Play Store (for Android users), and direct web billing on x.com using Stripe. Your renewal date depends entirely on which platform you used when you first subscribed.
This matters when you cancel, because you must cancel through the same channel where you subscribed. Uninstalling the app or deactivating your account will not stop the charges flowing to your payment method.
X subscription plans and pricing in singapore
Here are the current X subscription options available to Singapore users, with pricing in Singapore dollars (SGD).
Current plans and monthly costs
| Plan name | Monthly price | Annual price | Key features |
|---|---|---|---|
| X Premium Basic | S$5.00 | S$48.00 | Edit posts, longer posts, longer video uploads, reply prioritization, text formatting, bookmark folders, custom app icons |
| X Premium | S$13.00 | S$132.98 | All Basic features plus blue checkmark, reduced ads, creator revenue eligibility, Media Studio, increased Grok limits |
| X Premium Plus | S$69.98 | Not listed | All Premium features plus no ads anywhere on X, highest Grok usage limits, Radar Search, Articles |
Why you might want to cancel
You may decide to cancel for several reasons: you no longer use the premium features, the cost no longer fits your budget, you prefer the free version, or you simply want to take a break. Whatever your reason, cancelling is straightforward once you know which payment method to use.
Many people in Singapore subscribe via impulse, especially during promotional periods, and later realize they don't need the features. If that sounds like you, Stopee can help you understand your cancellation options and get the process done quickly.
Your consumer rights when cancelling x in singapore
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel and receive refunds for certain transactions, and this applies to digital subscriptions like X Premium.
What the law guarantees
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within 14 days of purchase if you change your mind, even if you have used the service. This is called your "cooling-off period." During this window, X or the payment platform must refund your money in full.
After the 14-day cooling-off period ends, your cancellation rights depend on X's stated policy. However, you can always cancel automatic renewal to prevent future charges. If X refuses to honour a refund you believe you are entitled to, you can escalate your complaint to the Consumers Association of Singapore (CASE).
How to use your rights
If you subscribed within the last 14 days and wish to cancel for any reason, you are entitled to a full refund. Document your subscription date (check your email confirmation or app store receipt), and if X refuses the refund, contact CASE with proof of your payment. Stopee's guides help users understand and exercise these protections effectively.
How to cancel x on each platform
Your cancellation method depends entirely on where you purchased your subscription. Choose your platform below and follow the step-by-step instructions.
Cancel x premium on apple app store (iPhone)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through your Apple Account settings, not through the X app itself.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile picture or initials in the top right corner
- Select "Subscriptions"
- Find "X Premium" or "Twitter Premium" in the list
- Tap it and select "Cancel Subscription"
- Confirm your cancellation
- Apple will ask you to confirm; tap "Confirm" when prompted
- You will receive an on-screen confirmation and an email receipt
- Screenshot or save this confirmation for your records
- Your subscription will remain active until the end of your current billing cycle, then stop renewing
Pro tip: Check your cancellation status by returning to Subscriptions; if the option changes from "Cancel Subscription" to "Manage," you have successfully cancelled.
Cancel x premium on google play store (Android)
If you subscribed through Google Play on your Android phone or tablet, cancel through Google Play settings, not the X app.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right
- Select "Manage subscriptions" or "Payments and subscriptions" then "Manage subscriptions"
- Find "X Premium" or "Twitter Premium"
- Tap it and select "Cancel subscription"
- Follow the prompts to confirm cancellation
- Google will ask for a reason (optional but helpful for feedback)
- Confirm by tapping "Cancel subscription" again
- You will see a cancellation confirmation screen
- Your access continues until the end of your current billing period
Warning: Do not uninstall the X app thinking it will cancel the subscription. It will not. You must complete these steps in Google Play to stop charges.
Cancel x premium on the web (x.com)
If you subscribed directly on x.com using a credit card or debit card (Stripe payment processor), cancel through your X profile on the web.
- Go to x.com and log in to your account
- Click your profile picture in the top left and select "Monetization" or "Settings and privacy"
- Navigate to "Premium" or "Your subscriptions"
- Find "Manage subscription" or "Subscription settings"
- Click "Cancel subscription" or "Cancel Premium"
- Confirm your cancellation
- X will ask you to confirm; click "Yes, cancel Premium"
- The page will show a cancellation confirmation with your reference number
- Copy or screenshot this confirmation and your reference number
- Your premium features will remain active until the end of your billing cycle, then cease
Pro tip: Log in on a desktop browser if you have trouble finding these settings on mobile. The layout is often clearer on a full screen.
What happens after you cancel x premium
Understanding what occurs after cancellation prevents confusion and helps you plan your next steps.
Your access and features during the wind-down
Cancelling stops future automatic renewals immediately, but you keep full access to all premium features until the end of your current billing cycle. If your billing cycle renews on the 15th and you cancel on the 10th, you continue enjoying premium features from the 10th through the 15th, then revert to free access on the 16th.
This grace period applies across all three payment methods: Apple App Store, Google Play Store, and web billing. Your cancellation is effective right away in terms of billing, but your features remain active until you have received the full period you paid for.
How your account changes
After your premium period ends, your blue checkmark (if you had X Premium or Premium Plus) disappears, your reply prioritization stops working, you cannot edit posts anymore, and ad-free browsing ends. Your account and existing posts remain intact; nothing is deleted. You simply lose the paid perks.
Importantly, cancelling your subscription is not the same as deactivating your account. If you want to leave X entirely, you must separately deactivate your account in Settings. Stopee recommends keeping your account active even after cancelling Premium, since reactivating a deleted account is not possible.
Will you receive a refund after cancelling x
Refund eligibility depends on how long ago you subscribed and which payment method you used.
Refund policy for recent purchases
If you subscribed within the last 14 days, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. Contact X or your payment platform (Apple, Google, or Stripe) and reference your 14-day cooling-off period. Provide your subscription date and order confirmation.
If more than 14 days have passed, X's standard policy is to decline refunds for already-charged amounts. Cancellation only stops future payments; it does not reverse past ones. However, if you were charged twice by mistake, billed after you cancelled, or charged for features that did not work, you have grounds to request a refund.
Refunds through your payment provider
Apple, Google, and Stripe each have their own refund timelines:
- Apple App Store typically processes refunds within 5 to 30 days after approval
- Google Play Store refunds appear within 1 to 15 business days
- Stripe (web purchases) can take 5 to 10 business days
Pro tip: Request your refund as soon as possible after cancelling. The sooner you ask, the sooner it is processed. If you contact your payment platform within 48 hours, approval is often faster.
If x or your payment provider refuses your refund
If you believe you qualify for a refund (within 14 days, double-charged, or billed after cancellation) and your request is denied, escalate to CASE (Consumers Association of Singapore). Provide them with your subscription confirmation, cancellation proof, and correspondence with X. CASE can investigate and potentially force a refund on your behalf.
Common mistakes when cancelling x premium
Cancelling feels simple, but small errors can leave you paying for months longer than intended. Here are the traps Stopee sees most often.
Mistake one: cancelling in the wrong place
The single most common error is trying to cancel inside the X app itself. The X app has no cancellation button. You must cancel through Apple Settings, Google Play, or x.com. If you delete the app without cancelling first, your subscription keeps charging. Always verify cancellation in the payment platform, not in X.
Mistake two: confusing cancellation with deactivation
Deactivating your X account does not cancel your Premium subscription. These are two separate actions. You can deactivate your account while still holding an active subscription (and still being charged). Cancel first, then decide whether to deactivate your account afterward.
Mistake three: not checking your confirmation
After you cancel, take a screenshot or save the confirmation screen. Many users cancel but later forget they did, then dispute the charge, only to discover they had indeed cancelled and simply forgotten. A saved confirmation protects you in disputes with your bank or payment provider.
Mistake four: assuming monthly pricing continues until you cancel
Do not assume you can wait to cancel. Set a calendar reminder for your renewal date and cancel at least 48 hours before. Many people forget and wake up to an unexpected charge. Stopee recommends cancelling as soon as you decide you do not want to renew, rather than waiting until the last moment.
Cancellation checklist for x premium in singapore
Use this checklist to ensure you cancel successfully and retain proof of cancellation.
| Step | Action | Status |
|---|---|---|
| 1 | Identify where you subscribed (App Store, Google Play, or web) | ☐ |
| 2 | Access your payment platform and navigate to Subscriptions | ☐ |
| 3 | Find X Premium and select Cancel | ☐ |
| 4 | Confirm cancellation and take a screenshot of the confirmation | ☐ |
| 5 | Verify cancellation by checking your payment platform again (should no longer show "Cancel") | ☐ |
| 6 | Check your email for a cancellation confirmation receipt | ☐ |
When to contact customer support
Most cancellations complete instantly, but some situations require outside help.
Contact apple if you subscribed via app store
Reach Apple Support if your cancellation did not process, you were charged after cancelling, or you cannot find your subscription in Settings. Apple's refund window is strict, but they honor 14-day cooling-off requests. Call Apple Support at 1800-MY-APPLE or visit support.apple.com.
Contact google if you subscribed via google play
Google Play Support handles refund disputes and failed cancellations. Visit support.google.com or contact them through your Google account. Google is generally quick to refund within their 48-hour dispute window if you request it promptly.
Contact x directly if you subscribed on the web
For web subscriptions (x.com), use X's support form at help.twitter.com or message @XSupport. X is slower to respond than Apple or Google, but they do process refund requests if you have evidence of accidental or duplicate charges.
If X or your payment platform refuses your refund and you believe you qualify under Singapore's Consumer Protection (Fair Trading) Act, escalate to CASE at 1800-6-CASE or case.org.sg.
X asia pacific contact details and registered office
If you need to send formal correspondence about your cancellation or refund, here is where to reach X's Singapore office.
Registered office address
X Asia Pacific Internet Pte. Ltd. (formerly Twitter Asia Pacific Pte. Ltd.) is registered at the following address:
Ocean Financial Centre
Singapore
An alternate operational address listed in supplier records is:
CapitaGreen
Singapore
For cancellation disputes, refund requests, or formal complaints, you can also contact X Support through x.com or escalate unresolved issues to CASE.
The smarter way to cancel subscriptions
Cancelling X Premium in Singapore is straightforward once you know which platform to use, but many subscriptions bury their cancellation process deliberately. You deserve clarity and control over your spending.
Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights, and protect themselves from accidental charges. Whether you are cancelling X, Netflix, or a smaller service, Stopee provides step-by-step guidance, refund tracking, and escalation support. Visit stopee.com today to manage all your subscriptions in one place and never overpay again.