Manage Veo

How to cancel veo and recover your credits in singapore

What is veo and who should cancel

Veo is an AI-powered sports video analytics platform that helps coaches and clubs record, analyse, and share team performance footage. The service operates on subscription plans, each offering a monthly or annual credit allowance, different video processing quality levels, and varying support tiers.

You subscribe to Veo if your team needs automated match analysis, highlight generation, or commercial licensing for video distribution. However, if you have decided that Veo no longer fits your coaching workflow, your budget constraints have tightened, or you have found a competing tool that works better for your club, cancelling is straightforward. Stopee has helped thousands of consumers navigate subscription cancellations, and Veo follows a clear support-based process that protects your rights.

Primary features and what you are paying for

Each Veo plan includes a set number of monthly or annual credits that determine how many matches you can process. Your chosen plan also controls video resolution (typically up to 1080p), processing speed, editing tool access, and whether you can use footage commercially. When you cancel, your access to these features continues until the end of your current billing period, but you will not be charged again.

When cancellation makes sense

You should cancel if you are not using your monthly credit allowance, if your team has moved to a different analytics platform, or if your club budget needs to be redirected. Stopee recommends reviewing your cancellation window carefully, because Singapore's Consumer Protection (Fair Trading) Act gives you a right to cancel within 30 days of subscription activation, and refunds are only guaranteed within that timeframe.

Your cancellation rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel online subscriptions, and Veo's terms acknowledge this right.

The 30-day cancellation window

You have the right to cancel your Veo subscription and receive a full refund within 30 days from the date of subscription activation. This window is non-negotiable under Singapore consumer law. After 30 days, cancellation is still permitted, but your subscription fees become non-refundable unless Veo has breached its service terms.

Warning: The clock starts on activation, not on your first payment invoice. Check your account to find your exact activation date so you do not miss this window.

If veo fails to deliver

If Veo fails to provide the service as described (for example, if your video processing consistently fails or support is unresponsive), you may have grounds to cancel and seek a refund beyond the 30-day window. Stopee advises documenting any service failures in writing before you escalate to the Media Development Authority (MDA) or Singapore's Consumer Association.

Refunds for hardware bundles

If you purchased a Veo Camera alongside your subscription, you can cancel both items within 12 months of camera delivery. Refunds are conditional on returning the hardware or providing proof of return. Stopee recommends keeping your delivery receipt and any return tracking information in case you need to prove compliance.

Methods to cancel your veo subscription

Veo offers multiple cancellation routes depending on how and where you subscribed, and Stopee recommends choosing the fastest path for your situation.

Cancel via the veo help center (recommended route)

The Help Center is Veo's official cancellation channel and will generate a confirmation record that protects you if disputes arise later. Your Clubhouse Admin must submit the request directly.

1. Visit the Veo Help Center at support.veo.co
   • Log in with your Clubhouse Admin credentials
   • Select "Submit a request" from the top menu
2. Choose your request category
   • Select "Subscription management and payment and billing"
   • Choose the subcategory "Subscription cancellation"
3. Complete the cancellation form
   • Enter your account email address
   • Provide your subscription plan name and billing period
   • State your reason for cancellation (optional but recommended)
4. Submit and await confirmation
   • Veo support will respond to confirm receipt within 24 to 48 hours
   • Save the ticket number and all email correspondence

Pro tip: Submit your cancellation request at least 5 business days before your renewal date. This buffer prevents accidental double-charging if there is a processing delay.

Cancel by direct email to veo support

If the Help Center is unavailable, you can email Veo support directly. However, this route leaves less documented proof, so use it only as a backup.

1. Email support.veo.co with the subject line "Cancellation Request - [Your Account Email]"
2. Include your account email, subscription tier, and cancellation date preference
3. Request a cancellation confirmation email in return
4. Follow up within 3 business days if you receive no response

Cancel if you subscribed via apple app store or google play

If you or your club subscribed through a mobile app, you must cancel through the platform where you purchased, not through Veo directly.

1. For Apple App Store subscriptions
   • Open the App Store app on your iOS device
   • Tap your profile icon in the top right corner
   • Select "Subscriptions"
   • Find Veo in your active subscriptions list
   • Tap "Manage" and select "Cancel Subscription"
   • Confirm your cancellation
2. For Google Play subscriptions
   • Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions" then "Subscriptions"
   • Find Veo in your active subscriptions
   • Tap "Manage subscription" and select "Cancel subscription"
   • Follow the prompts to confirm

Warning: Cancelling through Apple or Google Play does not automatically notify Veo. Submit a Help Center request as well to ensure Veo records your cancellation and processes any applicable refund.

What happens immediately after you cancel

Cancellation is not instant, and understanding the transition period protects you from unexpected access loss or surprise charges.

Your subscription remains active until the billing period ends

When you cancel, your Veo subscription does not terminate immediately. Instead, your access and credit allowance continue through the end of your current billing cycle. You will not be charged for any renewal after that date.

If you are on a monthly plan and cancel on the 15th, you retain full access until the end of that calendar month. If you are on an annual plan, access runs through the end of the 12-month period you have already paid for.

Add-ons and extras expire according to their schedule

Any additional features or credits you purchased separately will remain active until their individual expiry dates. Stopee advises checking your account to see which add-ons are attached and when they end, so you can plan your final video uploads accordingly.

Recording access and storage policy

Your recorded footage and processing history remain accessible during your active period, but access may be restricted after cancellation depending on Veo's archival policy. Download or export any videos you need before your final billing date.

Refund eligibility and what to expect

Whether you receive money back depends on when you cancel and which payment method you used, so Stopee recommends checking your eligibility before submitting your cancellation request.

Refunds within the 30-day window

If you cancel within 30 days of subscription activation, you are entitled to a full refund of your subscription fees under Singapore consumer law. Veo will process this refund within 30 days of receiving your cancellation request, provided you have not exceeded the maximum usage limits set by law.

For camera bundles, you must return the Veo Camera or provide proof of return. Without this, Veo may deduct the camera cost from your refund or deny it entirely.

Cancellations after 30 days

Once the 30-day window closes, subscription fees are generally non-refundable. You can still cancel to stop future charges, but Veo will not refund any prepaid credits or unused billing periods. Warning: This is a hard line unless Veo has failed to deliver the service as promised.

Refunds for third-party platform subscriptions

If you subscribed through Apple App Store or Google Play, refunds are handled by those platforms, not by Veo. Apple and Google have their own refund windows (typically 14 to 15 days), and Stopee recommends contacting them directly if your cancellation falls within their timeframes.

Processing timeline

Refunds are credited to your original payment method within 30 days of Veo receiving your cancellation request. If your refund does not appear within 35 days, contact Veo support with your cancellation ticket number and ask for a refund status update.

Veo pricing and plan comparison

Understanding what you pay helps you decide whether cancellation is the right move or whether a plan downgrade might suit you better.

If you are cancelling because your monthly credit allowance is too high, consider downgrading to a lower tier instead. Stopee can help you contact Veo to request a plan change, which avoids the 30-day refund window reset and keeps your data intact.

Common mistakes to avoid when cancelling veo

Cancellation feels straightforward until a mistake costs you money or delays your refund, and Stopee has seen these pitfalls derail dozens of cancellations.

Missing the 30-day refund window

Your refund right expires on day 31 of subscription activation, not 30 days from your first payment. Many customers lose refunds by assuming they have an extra week or two. Calculate your exact deadline now and set a calendar reminder for day 25.

Cancelling via the app instead of help center

If you subscribed through Apple or Google Play, cancelling only in the app does not create a Veo record. You must also submit a Help Center cancellation request to trigger Veo's refund process. Stopee recommends doing both simultaneously.

Not returning the veo camera

If you bought hardware, Veo will withhold your refund until they receive the camera or proof of return. Pro tip: Use registered mail with tracking and keep the receipt. This evidence is your insurance against disputes.

Forgetting to download your video library

Once your subscription ends, access to recorded footage may become restricted. Export any videos or analysis reports you need before your final billing date passes. You cannot recover them after cancellation.

Submitting a blank cancellation request

Veo support needs your account email, subscription tier, and ideally your reason for cancellation. Blank or vague requests take longer to process. Complete every field in the Help Center form.

Not keeping cancellation confirmation

Save every email from Veo support, including your ticket number, confirmation of cancellation, and refund status updates. If a dispute arises, this paper trail is invaluable. Stopee advises creating a folder on your email account dedicated to this cancellation.

Pre-cancellation checklist

Before you submit your cancellation request, work through this checklist so you avoid regret or missing deadlines.

How stopee can help you cancel faster

Stopee specializes in subscription cancellations and has helped thousands of consumers in Singapore recover refunds, avoid dark patterns, and navigate complex cancellation policies. If Veo is not responding to your cancellation request or is refusing your refund, Stopee connects you with escalation resources and provides you with a template letter citing consumer law.

Visit Stopee at stopee.com to access your cancellation toolkit, check your refund status, and find contact details for Singapore's consumer protection agencies if you need to file a formal complaint. Stopee also maintains a database of Veo customer reviews and cancellation experiences so you can see whether other users have faced similar issues.

Whether you are cancelling within the 30-day window or months into your subscription, Stopee has helped thousands of consumers navigate subscription cancellations with confidence and clarity. Start your free cancellation check at stopee.com today.

Contact veo support

Help Center (recommended): support.veo.co

Email support: support@veo.co

Escalation (consumer protection): Media Development Authority (MDA), Singapore or Singapore's Consumer Association