Manage Waveg

How to cancel waveg and recover your digital business card data

What waveg is and why you might want to cancel

Waveg is a mobile app that turns your contact details into a digital business card with branded QR code features and shareable profiles. If you've subscribed to Wave PRO (the paid tier at S$12.98 monthly or S$119.98 annually), you're unlocking premium profile customisation and QR branding options available through in-app purchases on the Apple App Store.

Many users in Singapore find the free tier sufficient for basic card sharing, while others discover they don't need the premium features or prefer alternative business card solutions. Whatever your reason-whether you've found a competitor, tightened your budget, or simply stopped using the app-Stopee is here to walk you through a clean, straightforward cancellation that protects your interests.

Common reasons to cancel waveg

You might cancel because you rarely share your digital card, prefer a different app ecosystem, or want to reduce recurring charges across multiple subscriptions. Some users switch to LinkedIn or native contacts apps for professional networking. Others simply realise the premium features don't justify the ongoing cost. Understanding your reason helps you decide whether to cancel entirely or downgrade to the free tier.

Your consumer rights and what singaporean law protects

Singapore's Consumer Protection (Fair Trading) Act shields you from misleading advertising, unfair contract terms, and unsafe services. When you cancel a subscription, you have rights that app developers and payment platforms must respect.

Key protections under singapore law

Your rights include the right to clear billing information, the right to cancel without hidden penalties, and the right to recover your data before account deletion. If Waveg misrepresented features or charged you unexpectedly, you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution. Stopee recommends documenting every step-screenshots of the app, billing statements, and support responses-because this evidence strengthens any formal complaint you lodge.

Your refund entitlements

Refunds for Waveg subscriptions depend on where you purchased. If you bought through the Apple App Store, Apple's refund policy governs your claim (typically 14 days from purchase for a full refund, though exceptions exist). If you paid directly, contact Waveg support first; if they refuse without good reason, escalate to CASE. Your bank or card issuer can also review charges if you believe billing was unauthorised or erroneous.

Waveg pricing and what you're paying for

Understanding your current plan helps you decide whether to cancel or switch tiers.

Current waveg subscription plans

If you're on the annual plan and want to leave before 12 months, you might lose remaining credit unless Apple's refund terms apply. Stopee suggests checking your exact purchase date before you cancel, because timing affects refund eligibility.

How to cancel waveg step by step

The cancellation method depends on whether you subscribed through the Apple App Store or directly within the app. Both pathways are straightforward, but Apple App Store cancellations are usually faster.

Cancel via apple app store (recommended for iOS users)

This is the fastest and most reliable method because Apple handles the cancellation directly. You retain access until your current billing period ends, then features revert to the free tier automatically.

1. Open Settings on your iPhone or iPad
   • Tap your name at the top of the Settings menu
   • Select Subscriptions
2. Find Waveg or Wave in your active subscriptions list
   • If you see multiple entries, tap each one to confirm it's the Waveg subscription
3. Tap the Waveg subscription
   • You'll see your current plan, renewal date, and pricing
4. Tap Cancel Subscription or Turn Off Auto-Renewal
   • Apple may ask why you're cancelling; your response is optional and doesn't affect the cancellation
5. Confirm cancellation by tapping the final confirmation button
   • Apple sends a confirmation email immediately
   • You keep access to Wave PRO features until your current billing cycle ends

Pro tip: Screenshot your confirmation from Apple; this is your proof of cancellation for refund claims or disputes with CASE.

Cancel directly within the waveg app

If you subscribed through the app itself (rather than the Apple App Store), use this method to cancel your subscription.

1. Open the Waveg app on your device
2. Navigate to your account menu
   • Look for Account, Settings, Billing, or Profile (menu names vary by app version)
   • If you can't find it, check the bottom menu bar or tap your profile picture
3. Select Manage Subscription, Subscriptions, or Billing
   • This section shows your active subscriptions and renewal dates
4. Tap Cancel Subscription or Downgrade to Free
   • Waveg may offer a retention discount; decline it if you're certain you want to leave
5. Confirm cancellation and note the confirmation number
   • Save a screenshot or email confirmation for your records

Warning: If you can't locate the cancellation option in the app after 2 minutes, contact Waveg support directly rather than guessing. Stopee has seen users accidentally delete their account instead of cancelling their subscription, which can complicate refund requests later.

Cancel by contacting waveg support

If the app menu options are unclear or you need escalated help, reach out to customer support directly.

1. Open the Waveg app and locate the Help, Support, or Contact Us option (usually in Settings)
2. Select the option to email support or submit a help request
3. Write a clear message: "I want to cancel my Wave PRO subscription. My email is [your email]. Please confirm cancellation and provide a cancellation reference number."
4. Include your payment method (last 4 digits of your card or Apple account email) so support can locate your account quickly
5. Wait for Waveg support to confirm cancellation via email, typically within 24-48 hours

Keep this email exchange safe. It serves as proof if you later need to dispute a charge with your bank or file a complaint with CASE.

What happens immediately after you cancel

Cancelling your Waveg subscription is emotionally straightforward, but the technical aftermath can feel uncertain-here's exactly what to expect in the days and weeks following your cancellation.

Your access and data during the grace period

After you cancel, you retain full access to Wave PRO features until your current billing cycle ends. If you cancelled mid-month on a monthly plan, you keep everything until the next renewal date. If you're on annual billing and cancel, you keep access for the remaining 11 months unless Apple grants an early refund.

Your digital card, QR code, contacts, and all profile data remain intact during this grace period. Nothing disappears immediately. Stopee advises using this time to export or screenshot your card design and contact list, just in case.

What happens at the end of your billing period

Once your access period ends, your account automatically downgrades to the free tier. Premium features like branded QR codes and custom colours disappear, and "Powered by Waveg" branding reappears on your card. Your core profile and basic card remain-you just lose the cosmetic upgrades.

Your account itself doesn't close unless you specifically request account deletion. This means your profile can still be accessed via your saved QR codes, and your data persists in Waveg's system until you actively delete it.

Deleting your account entirely

If you want Waveg to erase your profile, QR code, and all associated data, you must request account deletion separately from subscription cancellation. Contact Waveg support and explicitly ask for full account deletion. They typically process this within 30 days. After deletion, your digital card becomes inaccessible and your data is removed (though backups may persist for a short regulatory period).

Refunds, chargebacks, and how to recover money

Refund success depends on when you purchased, your payment method, and whether Waveg or Apple determines your claim is valid.

Refunds for apple app store subscriptions

If you bought Waveg through the Apple App Store, Apple controls refunds. You have the best chance of recovery if you request it within 14 days of purchase. For older charges, Apple occasionally grants exceptions if you claim the subscription was unwanted or accidental.

1. Go to reportaproblem.apple.com and sign in with your Apple ID
2. Find the Waveg or Wave charge in your purchase history
3. Select the charge and tap Report a Problem
4. Choose a reason: Accidental purchase, Unwanted subscription, or Not as described
5. Write a brief explanation (e.g., "I cancelled my subscription but was charged despite cancellation" or "I subscribed by mistake and want a refund")
6. Submit and wait for Apple's response, typically 24-72 hours

Pro tip: If Apple denies your refund claim, ask for escalation and reference the charge date, subscription duration, and when you cancelled. Persistence often succeeds the second time.

Chargebacks as a last resort

If Waveg or Apple refuses a legitimate refund claim, contact your bank or card issuer and request a chargeback (also called a dispute or reversal). Explain that you cancelled the subscription but were charged anyway, or that the service didn't match the description. Provide your cancellation confirmation and all supporting emails.

Your bank investigates and may reverse the charge within 30-90 days. This is your nuclear option-use it only after Waveg and Apple have both declined. Stopee recommends exhausting their appeals first, because chargebacks can flag your account and make future App Store purchases more complicated.

Escalation to CASE

If you believe Waveg breached Singapore's Consumer Protection (Fair Trading) Act-by failing to process your cancellation, charging unauthorised amounts, or refusing to delete your data-lodge a complaint with the Consumers Association of Singapore (CASE). They investigate free of charge and can mediate disputes or escalate to enforcement agencies if needed.

Contact CASE at case.org.sg or call 6100-0315. Bring your cancellation confirmation, billing statements, and all support emails. Stopee has seen CASE secure refunds and account deletions for users when companies refused.

Common cancellation mistakes to avoid

You've decided to leave Waveg, but a handful of small oversights can derail your cancellation or cost you money. Here's what to watch for.

Mistake 1: confusing cancellation with account deletion

Many users think cancelling a subscription automatically deletes their account and data. It doesn't. Cancellation stops the recurring charge but leaves your profile, QR code, and all data live in Waveg's system. If you want everything erased, you must request account deletion explicitly in a separate step. Stopee recommends doing both at the same time-email support and say, "Cancel my subscription AND delete my account and all data."

Mistake 2: not screenshotting your cancellation confirmation

If you cancel via the app and don't save a screenshot or confirmation number, you have no proof later if Waveg claims they never received your cancellation request and charges you again. Take a screenshot immediately after each cancellation step, especially the final confirmation page. Email yourself or save it to cloud storage.

Mistake 3: cancelling too close to your renewal date

If you cancel on the day before renewal, the charge may have already processed. Some systems process charges 1-2 days before the calendar renewal date. Check your upcoming renewal date in Settings > Subscriptions > Waveg and cancel at least 3 days early if you want to avoid an extra charge.

Mistake 4: forgetting about linked devices

If you use Waveg on multiple devices (iPhone, iPad) under the same Apple ID, cancelling on one device cancels the subscription across all devices. However, if you've used different Apple accounts on different devices, you may need to cancel separately on each. Check your Settings on all devices you've used and confirm the subscription is gone.

Mistake 5: ignoring post-cancellation charges

Even after cancellation, check your next billing statement to ensure no charge appears. If a charge posts after cancellation, don't ignore it. Contact Waveg support within 48 hours with your cancellation confirmation and demand a refund. If they refuse, escalate to Apple or your bank immediately. Stopee stresses speed here-the longer you wait, the harder refunds become.

Pre-cancellation checklist and data export

Before you submit your cancellation, use this checklist to protect your data and avoid surprises.

Steps to take before you cancel

1. Screenshot your digital card design
   • Capture the front, any custom colours, text, and branding so you can recreate it elsewhere if needed
2. Note your QR code link
   • If you've shared your Waveg QR code widely (business cards, email signature), record the URL so you know what to redirect later
3. Export or copy your contact list
   • Check if the app offers an export feature; if not, manually copy any contacts or connections you want to keep
4. Confirm your renewal date
   • Note when your current billing period ends so you know exactly when premium features will disappear
5. Gather your cancellation documentation
   • Collect your original receipt, subscription confirmation email, and any support correspondence
   • Save these to a folder titled "Waveg Cancellation" on your computer or cloud storage
6. Decide on account deletion
   • Decide now whether you want your profile completely erased or just your subscription stopped; communicate both requests in one support email to avoid back-and-forth

Pro tip: Set a phone reminder for 2 days before your renewal date. This gives you a final chance to confirm cancellation went through and prevents accidental charges.

What users say about cancelling waveg

Real experiences help you understand what to expect and what questions to ask.

What works well

Users report that Apple App Store cancellations process instantly and cleanly-no surprise charges, no follow-up emails begging them to stay. The app's Settings menu is generally intuitive, and support responses arrive within 24 hours if you email directly. Many users appreciate keeping their profile on the free tier even after cancellation, so their existing QR codes still work (though with Waveg branding restored).

Frustrations and warnings

Some users struggled to find the cancellation option in older app versions, accidentally deleted their account instead of cancelling, or received a charge after they thought they'd cancelled (usually due to timing mismatches between app and Apple's systems). A few reported difficulty reaching support or feeling pressured by retention offers. Most issues resolve within a few emails, but response time varies.

Summary and next steps

Cancelling Waveg is straightforward: use Apple Settings for the fastest path, confirm you've cancelled, and verify no charges appear on your next statement. Export your card design before you go, and contact Waveg support if you want full account deletion. If billing disputes arise, escalate to Apple or CASE-don't ignore unauthorised charges.

You've got this-and stopee is here if you don't

Waveg cancellation feels daunting because of the subscription mechanics and app permissions involved, but the process itself takes under five minutes. You control whether to keep your profile on the free tier or erase it entirely. Most charges process cleanly and stop immediately after cancellation, and Apple's refund system generally favours users with good cancellation records.

If you hit unexpected obstacles-a missing cancellation option, a refused refund, or continued charges after you cancelled-Stopee has helped thousands of consumers navigate exactly these disputes and recover their money. Document every step, keep screenshots, and don't accept "no" from a company without first escalating to Apple, your bank, or CASE. Your consumer rights in Singapore protect you, and those protections have teeth when wielded correctly.

Visit Stopee.com for cancellation guides on other subscriptions you might want to exit, detailed reviews of refund policies across services, and step-by-step walkthroughs tailored to Singapore consumers. Stopee makes it simple to take back control of your recurring charges.