Manage Wine Selectors

How to cancel wine selectors in singapore: step-by-step phone guide and your consumer rights

What is wine selectors and why members cancel

Wine Selectors is an Australian wine club membership that delivers curated bottles to your door based on your taste preferences. You receive regular shipments, tasting notes, member-only benefits and occasional magazines or discounts for staying loyal.

Many Singapore members join for the wine quality and expert selection, but find themselves cancelling due to unwanted deliveries, poor customer service, difficulty reaching support, or simply changing their drinking habits. If you are in this position, you are not alone, and cancellation is straightforward once you know the right steps. Stopee has helped thousands of consumers cancel subscription services that no longer serve them, and Wine Selectors is no exception.

Common reasons for cancellation

You might cancel Wine Selectors for several reasons: the wines do not match your palate, you prefer to select your own bottles, support is unresponsive when you need it, or you were charged despite requesting a pause or cancellation. Some members also report persistent marketing and difficulty getting through to customer service when attempting to cancel. Understanding your reason matters, because it may qualify you for a partial refund or credit under Wine Selectors' own policies or Singapore consumer law.

Before you cancel: what you should know

Wine Selectors does not offer self-service cancellation on their website. All cancellation, delivery pauses, and account changes must be made by phone directly with their Membership Team. This means you cannot cancel via email, web form, or app store—phone is your only option. Keep this in mind when you plan your cancellation call, and set aside time to speak with a representative during business hours.

Your consumer rights in singapore

What singapore law says about cooling-off periods

Under Singapore's Consumer Protection (Fair Trading) Act, you have specific rights when purchasing goods and services. However, Wine Selectors does not advertise a statutory 14-day cooling-off period for taste or preference changes. Instead, the company relies on its own Money-Back Guarantee: if you dislike a wine for any reason, you can request a refund or replacement by contacting Customer Service.

This is Wine Selectors' substitute for the cooling-off right, and it applies to individual bottles. If you decide the membership itself is not right for you, the company will refund any unused advance payments you have made toward future deliveries when you cancel the regular delivery service.

Your practical rights as a singapore consumer

You have the right to cancel your membership and request refunds for unused portions of your subscription. If Wine Selectors charged you after you cancelled, or if charges appeared on an expired payment card, you can dispute the transaction with your bank or payment provider. Keep all records: order confirmations, payment receipts, cancellation reference numbers, and any email or call notes. These documents protect you if a dispute arises.

If the company refuses to honour your cancellation or refund request, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Monetary Authority of Singapore (MAS) if a payment issue is involved. Stopee recommends documenting every interaction so you have evidence if you need to lodge a formal complaint.

How to cancel your wine selectors membership

Phone cancellation: the only direct method

Wine Selectors requires you to cancel by phone. You cannot cancel via website, email, or mobile app. Call the Membership Team during business hours, provide your membership details, and request full cancellation of your membership and automated deliveries. Write down the cancellation reference number and the date and time of your call.

Here are the steps to follow.

1. Call Wine Selectors Membership Team on 1300 302 305 (this is their main contact number; note that this is the Australian number, so you may need to dial internationally from Singapore or check if they have a Singapore-specific contact line on their website)
   • Operating hours: Monday to Friday, 9 am to 5 pm (Australian Eastern time; adjust for Singapore's UTC+8 timezone)
   • Have your membership number and registered email address ready
   • Have a pen and paper ready to record the cancellation reference number
2. Tell the representative you want to cancel your membership entirely, not just pause or skip a delivery
   • Be clear: say "I want to cancel my membership and stop all automated deliveries"
   • Do not accept a pause or skip offer unless that is what you actually want
3. Ask the representative for a cancellation reference number and confirmation of the cancellation date
   • Write this down immediately
   • Ask them to confirm when the final delivery will arrive (if one is already in transit)
4. Request written confirmation via email
   • Ask them to send you a cancellation confirmation email to your registered address
   • This protects you if billing continues by mistake
5. Check your email within 24 hours and verify the cancellation is confirmed in writing
   • If you do not receive an email, call back and request one
6. Monitor your bank account for any charges in the following 1-2 billing cycles
   • If you are charged after cancellation, contact your bank immediately to dispute the charge

If you need to pause or skip a delivery instead

If you do not want to cancel entirely but need to pause deliveries temporarily or skip a single month, you must also call Customer Service directly. The phone number for general customer service inquiries is 1300 303 307. The process is similar: call during business hours, request your specific change (pause, skip, or delivery date change), and ask for written confirmation.

Warning: Some members report that wine clubs can "forget" cancellation requests after a pause. If you pause instead of cancelling, set a reminder to contact Wine Selectors again if you decide you do not want the membership to resume. Do not assume the pause is permanent.

What happens after you cancel

Immediately after your cancellation call

Cancelling your membership stops all future automated deliveries and removes your access to member-only benefits such as discounts, magazines, and exclusive wine selections. Your account will no longer be billed for regular deliveries after the cancellation date. Any delivery already in transit or in the fulfillment pipeline may still reach you, depending on when your cancellation was processed. If this happens, you can refuse the delivery or contact Customer Service to arrange a return.

Pro tip: If a delivery arrives after you have cancelled, do not open it. Contact Customer Service immediately with your cancellation reference number and ask for a return shipping label. This prevents any dispute about whether you received the goods.

Your account and billing

After cancellation, your membership account will be marked as inactive. You will no longer receive communications about new wine selections or member offers. However, keep your account login details safe in case you need to dispute a charge or access your order history for consumer protection purposes.

Check your bank or credit card statement 2-3 weeks after cancellation to confirm that no further charges appear. If Wine Selectors continues to bill you, contact your bank immediately and dispute the unauthorized charge. Provide your bank with your cancellation reference number and the confirmation email as evidence.

Refunds and what you can recover

Unused advance payments

If you have prepaid for future deliveries that you will not receive after cancellation, Wine Selectors will refund the unused portion. Ask about this when you call to cancel: say "I have paid for X deliveries in advance; I expect a refund for the deliveries I will not receive." The company will calculate the amount owed and process it back to your original payment method, usually within 5-10 business days.

Individual bottle refunds under the Money-Back guarantee

Wine Selectors offers a Money-Back Guarantee on every bottle: if you dislike a wine for any reason, contact Customer Service to request a refund or replacement. You do not need to return the bottle. This applies whether you are a current member or have already cancelled. If you have received wines you do not want, you can still claim refunds on individual bottles separately from your membership cancellation.

No refund for shipping or handling fees

Wine Selectors typically does not refund delivery fees or handling charges if you cancel mid-subscription, unless there is a specific promotional offer that included free shipping. Ask the representative during your cancellation call whether your membership qualifies for any shipping fee refund.

Pricing, plans and what to expect

Wine selectors membership tiers

Wine Selectors offers different membership levels, each with varying delivery frequencies and wine prices. Plans typically range from monthly selections starting around SGD $60-90 per month (approximate, based on Australian pricing converted) up to premium monthly clubs with higher-end selections. Pricing and available plans change regularly, so always verify the current options on Wine Selectors' official website before joining or comparing to your current commitment.

Warning: Do not rely on third-party pricing sources or old reviews that quote past prices. Currency exchange rates and promotional offers change frequently. Check Wine Selectors directly to know exactly what you are paying and what you can expect to be charged in future months.

Pricing table: typical membership levels (indicative)

These prices are examples only. Always confirm your exact monthly charge on your Wine Selectors account before cancelling, so you know how much to expect to refund and can verify the company calculated correctly.

Common cancellation mistakes and how to avoid them

Thinking your pause is a permanent cancellation

Many members regret pausing when they meant to cancel, only to be charged again weeks later when the pause expired. If you want out of the membership entirely, use the word "cancel," not "pause" or "skip." Ask the representative to confirm: "Am I cancelling my entire membership, or am I pausing my account?" Get written confirmation that your membership is fully cancelled, not paused.

Not saving your cancellation reference number

Without a reference number, you cannot prove to the company that you called and requested cancellation. If a charge appears after you cancelled, the company may claim they have no record of your request. Always write down the reference number, the date, the time, and the representative's name (if given) immediately after the call.

Cancelling via email and assuming it worked

Wine Selectors does not accept cancellation requests via email. If you email them, your request may be ignored or forwarded to someone who does not process it. You must call. Do not email as your only cancellation method.

Forgetting to check for ongoing charges

Some members cancel but do not monitor their bank account, so they do not notice unauthorized charges until weeks later. Set a phone reminder to check your statement 2-3 weeks after you cancel. If you see a charge, dispute it immediately with your bank, not the wine company, because the bank can reverse it faster.

Common customer experiences and what to expect

What satisfied members say

Customers who stay with Wine Selectors often praise the quality of the wine selection, the accuracy of the tasting notes, and the variety offered month to month. Long-time members appreciate loyalty perks such as occasional magazines, discount vouchers, and early access to special releases. These members typically report that the money is worth the convenience of having wines delivered and selected by experts.

What frustrated members report

Several cancellation complaints relate to customer service challenges: representatives can be dismissive or rude when cancelling, marketing calls continue after requests to stop, and some members report being charged after they requested cancellation. A smaller number of members have been charged on expired payment cards or received unwanted deliveries despite prior cancellation requests. These issues are frustrating, but they are also precisely why documenting your cancellation in writing and monitoring your bank account matters.

Pro tip: If you experience poor customer service during cancellation, remain calm and polite on the call. The representative may be defensive or may try to talk you out of cancelling. Stay firm: "I want to cancel my membership effective today." If they refuse or become rude, ask to speak with a supervisor. If the company refuses to process your cancellation, contact your bank to dispute future charges and then escalate to CASE (Consumers Association of Singapore).

Comparison: should you cancel or try alternatives first

Cancel vs. pause vs. switch plans

If you are genuinely uncertain whether to cancel, consider pausing for one billing cycle and reassessing. However, only pause if you are certain you will cancel later if you do not want to resume. If you know you will not want the membership again, cancel now instead of pausing. Pausing just delays the inevitable and increases your risk of being charged.

Your checklist before and after cancellation

Before you call

• Find your membership number (usually in order confirmation emails or on your account)
• Check your registered email address with Wine Selectors
• Have a pen and paper ready
• Check your current billing amount so you can ask about unused advance payments
• Decide whether you want a full cancellation or a pause; stick to that decision on the call
• If possible, call during your lunch break or a time when you are calm and not rushed

During the call

• Be polite but firm: "I want to cancel my entire membership effective today"
• Write down the cancellation reference number, date, time, and representative's name
• Ask for written confirmation via email
• Ask when the last delivery will arrive (if one is in transit)
• Confirm the refund amount for unused advance payments and when it will be processed
• Ask whether any shipping or handling fees will be refunded

After the call

• Save all notes and the cancellation reference number in a safe place (email it to yourself or write it in a document)
• Watch for the confirmation email within 24 hours
• Forward the confirmation email to yourself or print it for your records
• Mark your calendar to check your bank statement 2-3 weeks later
• If a delivery arrives after cancellation, do not open it; contact Wine Selectors with your cancellation reference
• If you are charged after cancellation, dispute the charge with your bank immediately

Wine selectors contact details and mailing address

Phone contacts

Membership Team (cancellations and membership changes): 1300 302 305 (Monday to Friday, 9 am to 5 pm Australian Eastern time)

Customer Service (general inquiries, pauses, skips, refunds): 1300 303 307

Note for Singapore residents: These are Australian phone numbers. You may need to dial +61 1300 302 305 from Singapore, or check Wine Selectors' website for a Singapore-specific support line if available. Calling during Australian business hours (9 am to 5 pm AEST) means you may need to call very early in the morning Singapore time (depending on daylight saving).

Mailing address (for notices)

Wine Selectors does not provide a separate cancellation mailing address. However, their general mailing address for notices is typically on their official website and on order confirmation emails. If you cannot reach them by phone and need to send a formal cancellation notice, write to the address listed on your most recent order or account statement, mark it "Cancellation Notice," and send it via registered mail. Follow up with a phone call to confirm they received it.

Stopee strongly recommends calling rather than mailing, because phone cancellations are processed immediately and you receive a reference number on the spot.

Final summary: taking control of your wine selectors cancellation

Cancelling Wine Selectors is straightforward once you know that phone is your only option. Call the Membership Team on 1300 302 305 during Australian business hours, request full cancellation, write down your reference number, and ask for written confirmation. Monitor your bank account for 2-3 weeks after cancellation to ensure no further charges appear. If you are charged after cancelling, dispute the charge with your bank and contact CASE if the company refuses to cooperate.

You have consumer rights in Singapore. Keep your cancellation records, monitor your statements, and do not hesitate to escalate to your bank or the Consumers Association of Singapore if Wine Selectors fails to honour your cancellation or refund request. Stopee has helped thousands of consumers navigate subscription cancellations just like yours, and we want you to know that your cancellation request is valid and the company must respect it.

Take action today: call during the next available business window, get your reference number, and take back control of your subscription spending. Your money is yours to protect.