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Cancel Blue Mountain: Step-by-Step Guide
How to cancel blue mountain and claim your 14-day refund in singapore
What is blue mountain
Blue Mountain is a subscription service that delivers unlimited digital greeting cards, animated animations, custom creations and scheduling tools directly to your contacts. You pay a monthly or annual fee to access their full library of ecards and card-building features. If you've signed up but realised it's not for you, Stopee has created this guide to help you cancel quickly and understand your refund rights under Singapore consumer law.
How the service works
When you subscribe to Blue Mountain, you gain instant access to thousands of electronic greeting cards and creative tools. Your membership renews automatically unless you cancel it. All charges, renewals and account management follow Blue Mountain's Terms of Use, which you accepted when you signed up.
Who should cancel
You might cancel if you find the ecard selection doesn't match your needs, prefer free alternatives, or simply no longer send digital greetings. Whatever your reason, you have consumer rights in Singapore that protect your decision to leave.
Your consumer rights in singapore
Singapore consumer law gives you strong protections when you subscribe to digital services. Understanding these rights before you cancel puts you in control of the process.
The 14-day cooling-off period
You have the right to cancel your Blue Mountain subscription within 14 days of the day after you first subscribe, or within 14 days after each renewal. This cooling-off period is guaranteed under Singapore's Consumer Protection (Fair Trading) Act. You do not need a reason to use this right. Stopee recommends acting within this window because it gives you the strongest position for a full refund.
Refunds outside the cooling-off period
Once your 14-day cooling-off period ends, Blue Mountain may refuse a refund because you have already used the service. However, if you can show the service was faulty, misleading or not delivered as promised, you can still pursue a complaint with the Consumers Association of Singapore or file a claim under consumer protection law.
Blue mountain pricing and plans
Blue Mountain offers flexible payment options, from monthly to two-year memberships. Below is the pricing you can expect in Singapore dollars.
Current subscription plans
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly Membership | S$10.79 | Every month | Testing the service |
| Annual Membership | S$48.55 | Every 12 months | Regular senders |
| Two-year Membership | S$67.48 | Every 24 months | Committed users |
| Bundle (Blue Mountain + Jacquie Lawson) | S$72.85 | Every 12 months | Access to both services |
Exchange rates and taxes may apply, so your actual charge could differ slightly. Stopee advises checking your statement when Blue Mountain first bills you to confirm the exact amount.
How to cancel blue mountain
Cancellation is straightforward when you follow the right steps. Your method depends on whether you subscribed via the website or a mobile app.
Cancel via BlueMountain.com
If you signed up directly on the Blue Mountain website, you can cancel online in minutes without needing to contact support.
- Visit bluemountain.com and sign in with your email and password.
- Go to Account Settings or Manage Membership (usually found in your profile menu).
- Locate the Cancel Subscription button or link.
- Select your reason for leaving (optional).
- Confirm the cancellation by clicking the final Cancel button.
- Check your email for a cancellation confirmation message within 2 hours.
Pro tip: Take a screenshot of your cancellation confirmation. You will need this if Blue Mountain tries to charge you again or if you file a refund claim later.
Cancel an app store or google play subscription
If you subscribed via Apple App Store (iPhone/iPad) or Google Play (Android), you must cancel through the app platform itself, not through the Blue Mountain website.
- For Apple App Store:
- Open Settings on your iPhone or iPad.
- Tap iTunes & App Store (or Subscriptions, depending on your iOS version).
- Sign in if prompted and tap Subscriptions.
- Select Blue Mountain from the list.
- Tap Cancel Subscription and confirm.
- For Google Play:
- Open the Google Play app on your Android device.
- Tap the profile icon (top right) and select Payments & subscriptions.
- Tap Subscriptions.
- Select Blue Mountain.
- Tap Cancel subscription and follow the prompts.
Warning: Deleting the Blue Mountain app does not cancel your subscription. You must go through the steps above or contact Blue Mountain directly.
Cancel by phone or email
If you cannot access your account or prefer direct contact, you can request cancellation from Blue Mountain's support team. Note that response times may take 2-5 business days, so this method is slower than online cancellation.
- Email help@support.bluemountain.com with your full name, email address and a clear cancellation request.
- Alternatively, call the support line (times may vary based on your region).
- Ask for written confirmation of your cancellation and request date.
- Save all correspondence in case you need to dispute a future charge.
Pro tip: Email leaves a paper trail. Stopee recommends using email over phone because you have a record of your request and the date Blue Mountain received it.
Cancel scheduled ecards before sending
If you have scheduled ecards waiting to send, you can cancel them up to 24 hours before the scheduled delivery time. Immediately sent ecards cannot be retrieved once they leave your account.
- Sign in to Blue Mountain and go to Scheduled Ecards or Drafts.
- Find the ecard you want to delete.
- Click Cancel or Delete (exact wording varies).
- Confirm the deletion.
What happens after you cancel
Cancellation does not happen instantly, and you should know what access you lose and when.
Your access after cancellation
You will keep full access to your Blue Mountain account and all features until the end of your paid billing period. If you cancel mid-month on a monthly plan, you can still send cards until your next renewal date would have occurred. If you cancel during a yearly subscription, you retain access until that year ends.
After the paid period expires, you lose access to card-sending features. Your account history and address book remain stored (you cannot delete these through your account settings alone).
Stopping future charges
Once you cancel, Blue Mountain should not charge you again unless you resubscribe. However, review your bank or payment card statements for at least 2 billing cycles after cancellation. Stopee has seen cases where cancellation requests were lost or delayed, so confirming no new charges appear is your best protection.
Exporting your data before you go
Blue Mountain does not offer a built-in export tool for your address book or sent card history. Before your access ends, consider taking screenshots or notes of important contact information if you want to preserve it elsewhere.
Refunds and cooling-off claims
Your right to a refund depends on when you cancel and whether you fall within the 14-day cooling-off window under Singapore consumer law.
Refunds within 14 days
If you cancel within 14 days of subscribing (or within 14 days of a renewal date), you are entitled to a refund under the Consumer Protection (Fair Trading) Act. Blue Mountain must refund your payment to your original payment method within 14 days of receiving your cancellation notice. They may deduct a reasonable fee for any ecards you actually sent during the paid period, but this deduction should be small.
Submit your cancellation and immediately email Blue Mountain at help@support.bluemountain.com with the subject line: Refund request - 14-day cooling-off period. Include your account email, subscription start date and request date. This creates a paper trail.
Refunds after 14 days
Once the cooling-off period ends, you generally cannot demand a refund simply because you changed your mind. However, you may still have grounds for a claim if you can prove the service was:
- Not delivered as described (e.g., cards do not work or features are broken).
- Misleading at the point of sale (e.g., hidden charges or false promises).
- Faulty or defective.
If any of these apply, contact the Consumers Association of Singapore or file a complaint with the Civil Court to seek a refund or credit.
Digital gift cards and third-party refunds
Blue Mountain digital gift cards are non-refundable and cannot be converted to cash. If you purchased a gift card through a third-party provider (such as Jifiti), you must contact that provider directly for a refund. Stopee recommends keeping proof of purchase and checking the provider's refund policy within the first 14 days.
Common mistakes when cancelling
Cancelling feels stressful because money is at stake. Here are the pitfalls that catch most people and how to sidestep them.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling the Blue Mountain app or clearing your browser cache does not cancel your subscription. The subscription lives in your App Store or Google Play account, not on your device. You must cancel through the platform settings (App Store, Google Play or the website) or contact Blue Mountain support. If you delete the app first, you may forget to cancel and get charged.
Mistake 2: cancelling too late to avoid the next charge
Blue Mountain auto-renews your subscription on your renewal date unless you cancel at least 5 days before that date. Mark your calendar now if you subscribe annually or for two years. Missing the 5-day window means you will be charged again. If this happens, you can file a dispute with your payment provider (bank or card issuer) and claim the charge was unauthorized.
Mistake 3: not taking a screenshot of the confirmation
Blue Mountain may send a confirmation email, but these can be delayed or lost in spam. After you cancel online or by email, immediately take a screenshot showing the cancellation confirmation, the date and time. Stopee advises keeping this for 12 months. If Blue Mountain disputes your cancellation claim later, this proof is your strongest defence.
Mistake 4: assuming the cooling-off period applies to gift cards
The 14-day cooling-off period does not cover digital gift cards purchased separately. If you bought a gift card, it is non-refundable. Only your membership subscription qualifies for the cooling-off refund right.
Mistake 5: not checking your next bill
After you cancel, monitor your payment method (credit card, bank account, PayPal) for 2-3 months. Occasionally, cancellation requests are misfiled or delays occur, and a surprise charge appears. Catch it early and dispute it immediately with your payment provider or file a complaint with Blue Mountain.
Checklist for cancelling blue mountain
Use this step-by-step checklist to ensure nothing is forgotten before you finalize your cancellation.
| Task | Completed | Notes |
|---|---|---|
| Check your renewal date and cancel at least 5 days before | ☐ | Prevent surprise charges |
| Export address book or contact info (if needed) | ☐ | Data is retained but harder to access after cancellation |
| Cancel scheduled ecards (up to 24 hours before sending) | ☐ | Immediate-send cards cannot be cancelled |
| Submit cancellation via website, app or email | ☐ | Website/app is fastest; email creates a record |
| Take a screenshot of the cancellation confirmation | ☐ | Essential evidence if Blue Mountain disputes the cancellation |
| Request a refund within 14 days if you qualify (cooling-off) | ☐ | Email help@support.bluemountain.com with "Refund request" in the subject line |
| Monitor your payment method for 2-3 months | ☐ | Watch for unexpected charges |
When to escalate your complaint
If Blue Mountain refuses to cancel your account or denies a refund you believe you deserve, consumer protection agencies in Singapore can help. Stopee recommends escalating when you have exhausted direct contact with the company.
File a complaint with the consumers association of singapore
The Consumers Association of Singapore (CASE) handles disputes between consumers and businesses. You can file a complaint online or by post if Blue Mountain ignores your cancellation request or wrongly denies a refund. Complaints are free and CASE will mediate on your behalf.
Dispute the charge with your payment provider
Contact your bank, credit card company or PayPal immediately if Blue Mountain charges you after you cancelled. Ask them to dispute the transaction as unauthorized. Most payment providers will reverse the charge within 30 days and investigate on your behalf. This approach is faster than waiting for Blue Mountain to respond.
Small claims in the civil court
If the refund amount is small (under SGD 10,000), you can file a claim in Singapore's small claims tribunal or civil court. You will need your cancellation proof and correspondence with Blue Mountain. Stopee suggests pursuing this only after CASE or your payment provider has declined to help.
Key takeaways and next steps
Cancelling Blue Mountain is simple when you follow the correct method for your account type (website, App Store or Google Play). Your biggest advantage is the 14-day cooling-off period under Singapore consumer law, which guarantees you a refund if you act within that window. Always take a screenshot of your cancellation confirmation, mark your renewal date to cancel before the 5-day deadline and monitor your payment method for surprise charges.
Stopee has helped thousands of consumers cancel subscriptions, recover refunds and understand their rights. Use the steps and checklists in this guide to protect yourself, and remember: you have the power to leave at any time. If Blue Mountain resists, the Consumers Association of Singapore and your payment provider stand behind you.
For additional support cancelling other services, visit Stopee at stopee.com, where we provide guides for hundreds of subscriptions and subscription services across Singapore and beyond.