Manage Cratejoy

How to cancel cratejoy and understand your subscription box rights in singapore

What is cratejoy and how it works

Cratejoy is an online marketplace that connects you with independent sellers offering subscription box services across food, beauty, hobbies, gifts and more. You browse the platform, subscribe to recurring boxes from sellers you choose, and manage everything through your Cratejoy account.

Sellers use Cratejoy's merchant tools to manage their listings, handle shipments, process refunds and collect payments. Cratejoy itself provides buyer protection, handles platform fees and manages your billing cycle. Understanding this structure matters when you want to cancel, because your next steps depend on whether you subscribed directly through Cratejoy or via an app.

Who uses cratejoy

Cratejoy serves two groups: buyers like you who want curated subscription boxes delivered regularly, and independent sellers who run their own subscription businesses using Cratejoy's platform. If you have subscribed to even one box on Cratejoy, you have a Cratejoy account with order history, payment methods and renewal settings all stored there.

Why cancellation matters to you

Cratejoy subscriptions renew automatically on a schedule set by each seller. Without cancelling, you will be charged for the next cycle even if you no longer want the box. Stopping future charges quickly protects your budget and gives you control over what you actually receive.

Why you might want to cancel cratejoy

Your reasons for cancelling are personal, and they all deserve clear action. Here are the most common scenarios that bring customers to Stopee for guidance.

Common reasons to cancel

• You received a damaged or wrong item and the seller has not resolved it within 48 hours.
• You subscribed but the box contents no longer match what you wanted or need.
• You want to pause or switch to a different seller's box instead.
• Your budget has changed and recurring charges are now difficult to manage.
• You subscribed by accident or during a promotional period you did not intend to continue.
• Shipping delays have become too frequent or the box no longer delivers value for the price.

None of these reasons require permission or explanation when you cancel. Stopee believes you should be able to stop a subscription whenever you decide it no longer serves you. Knowing your rights and the exact cancellation process means you can act with confidence.

Cratejoy pricing and plan options

Cratejoy serves both buyers and sellers, so pricing depends on who you are. If you are a buyer, you pay the seller's subscription price only (not Cratejoy directly). If you are a seller, you pay Cratejoy a monthly platform fee. Understanding what you are paying for matters when you decide to cancel.

Seller plans and monthly fees (SGD)

If you are a buyer cancelling a subscription box, you do not pay Cratejoy directly. You pay the individual seller who created the box. Cancelling stops your payments to that seller. If you are a seller paying Cratejoy monthly fees and want to close your account, that requires a different cancellation process handled with Cratejoy's support team directly.

How to cancel cratejoy as a buyer

Cancelling a subscription box you receive as a buyer is straightforward and takes only a few minutes. Stopee has broken this into clear steps so you can act right now without confusion.

Cancel directly through the cratejoy website

This is the fastest way to stop future charges from any subscription box you subscribed to through Cratejoy.com.

1. Log into your Cratejoy account at cratejoy.com using your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
2. Go to your Subscriptions page by clicking "Account" or "My Subscriptions" in the top menu.
   • You will see a list of all active subscription boxes you are currently subscribed to.
3. Find the specific subscription you want to cancel and click "Track Order" next to it.
   • If you cannot find the box, scroll down or filter by status to make sure you are viewing active subscriptions only.
4. Look for the "Cancel" button in the upper right corner of the order details page and click it.
   • Cratejoy may ask you to select a reason for cancellation (optional but helpful for the seller to improve).
5. Confirm your choice by clicking "Cancel Subscription" again when prompted.
   • You will receive an immediate confirmation on screen and a confirmation email within minutes.

Pro tip: Save this confirmation email in case you are charged again by mistake. It proves the date you cancelled.

Cancel if you subscribed through apple app store or google play

If you originally subscribed using an app rather than the Cratejoy website, you must cancel through the app platform itself, not through Cratejoy's website.

1. For Apple App Store subscriptions:
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile picture in the top right corner, then select "Subscriptions".
   • Find the Cratejoy subscription in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
2. For Google Play subscriptions:
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right, then select "Payments and subscriptions".
   • Choose "Subscriptions" and find the Cratejoy app.
   • Tap the Cratejoy subscription, then tap "Cancel subscription" and confirm.

Warning: Cancelling only in the Cratejoy website will not stop an app-based subscription. You must cancel it through the app platform where you originally signed up. Stopee recommends checking both locations to ensure the subscription has fully stopped.

Escalate if the seller does not respond or a shipment issue occurs

Sometimes cancelling is not enough if an item arrives damaged, late or not at all. Cratejoy's Buyer Protection allows you to escalate.

1. If the seller does not resolve your issue within 48 hours of you reporting it, open a case with Cratejoy.
   • Go to your order details page and look for "Report a Problem" or "Open a Case" button.
   • Describe the issue clearly: damage, missing item, late delivery, or wrong product.
   • Attach photos if the item arrived damaged.
2. Cratejoy will contact the seller and give them 48 hours to respond or resolve.
   • If the seller does not respond and your delivery is overdue, Cratejoy may approve a refund on your behalf.
3. If Cratejoy approves the refund, it will be issued to your original payment method.
   • Bank processing times vary; expect 5-10 business days for the refund to appear.

Understanding cratejoy refunds and your money back

Cancelling stops future charges, but refunds for past charges follow specific rules. Stopee wants you to know exactly when you can expect money back and when you cannot.

Refund windows and conditions

Cratejoy allows refunds only under strict conditions. Knowing these limits protects you from disappointment when you cancel.

• Refunds within 24 hours: If you change your mind within 24 hours of paying, Cratejoy will refund your full amount only if the seller has not yet shipped the order.
• After 24 hours or after shipment: Once the order ships, the seller's individual refund policy takes over. Cratejoy does not override it.
• Damaged or missing items: If your box arrives damaged or incomplete, you can open a case. If the seller does not resolve it within 48 hours, Cratejoy may approve a refund.
• Late deliveries: Cratejoy may issue a refund if the shipment is significantly overdue and the seller fails to respond.

How refunds are processed

Understanding the refund journey helps you know what to expect when money is returned to you.

1. The seller (or Cratejoy on your behalf) initiates the refund through the Cratejoy Merchant Portal.
2. Cratejoy refunds its own platform fees to you (prorated), but external payment processor fees (such as Stripe or PayPal fees) typically stay with the seller.
   • This means if you paid S$50 and Cratejoy charged the seller a 1.25% + S$0.10 fee, you may receive S$49.50 to S$49.95 depending on the seller's processing.
3. Your bank or payment processor receives the refund and credits your account within 5-10 business days.
   • Some international or older payment methods take longer.

Pro tip: Keep all order confirmations, shipping notifications and photos of damaged items. These documents are essential if you need to escalate a refund dispute with Cratejoy or your bank.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including subscription boxes. Knowing your rights gives you leverage if Cratejoy or a seller refuses to help.

What the consumer protection (Fair trading) act covers

This law ensures that goods and services must be of acceptable quality and fit for purpose. It applies to Cratejoy subscription boxes.

• Quality: The box contents must be fit for purpose, safe and of acceptable standard for the price paid.
• Misleading claims: If the seller's description does not match what you receive, you have a right to complain and request a refund or replacement.
• Unfair contract terms: Cratejoy and sellers cannot impose hidden cancellation fees or impossible refund conditions that unfairly disadvantage you.
• Remedies: You can demand a refund, replacement or price reduction if the goods do not meet these standards.

How to escalate under consumer law

If Cratejoy or the seller ignores your complaint, you can escalate to Singapore's Consumers Association or the Enterprise Singapore dispute resolution process.

1. Document everything: Keep emails, screenshots of listings, photos of damaged items and order confirmations.
   • Write down the date you subscribed, the date of cancellation and the date you reported any issue.
2. Send a formal complaint to the seller (and Cratejoy if needed) via email, stating the problem and the remedy you want (refund, replacement or credit).
   • Give them 14 days to respond in writing.
3. If they ignore you or refuse unfairly, contact the Consumers Association of Singapore (CASE) or file a dispute through Enterprise Singapore.
   • CASE offers free mediation and can escalate to small claims court if needed.
   • Visit case.org.sg or call 1800-6100-6 for guidance.

Stopee recommends keeping this information handy. Many sellers will reverse their decision once they know you understand your legal rights.

What happens after you cancel

Cancelling is the first step, but understanding what comes next prevents confusion and unwanted charges.

Access, billing and future orders

When you cancel a Cratejoy subscription, several things happen automatically.

• Future charges stop immediately. The next renewal will not be processed.
• You retain access to order history and any items already shipped or paid for. Cratejoy does not revoke your account.
• Your account remains active. You can still log in, view past orders and subscribe to a different box if you choose.
• Any in-transit items will still arrive. Cancellation does not stop shipments already dispatched.

Keeping records and account data

Your Cratejoy account stores important information you may need later.

1. Save or print your order confirmation and cancellation confirmation emails.
   • These prove you cancelled on a specific date and are essential if you are charged again by mistake.
2. Screenshot your account's subscription page after cancellation, showing the cancelled status.
   • This backup supports any dispute with your bank or payment processor.
3. Keep copies of all communications with the seller (messages, refund requests, complaint reports).
   • If you need to escalate to CASE or a payment processor, these prove you tried to resolve the issue directly first.
4. If you want to delete your Cratejoy account entirely (not just cancel the subscription), request account deletion through "Account Settings" or contact Cratejoy support.
   • This removes your personal data from their platform, though order history may be retained for legal compliance.

Common mistakes when cancelling cratejoy

We understand cancelling can feel confusing, especially if you have never done it before or if you are frustrated with a service. Here are the pitfalls Stopee sees most often, so you can avoid them.

Mistakes that delay your cancellation

• Cancelling only in your Cratejoy account when you subscribed via an app: This does not work. If you subscribed through Apple App Store or Google Play, you must cancel there. Cancelling only on Cratejoy.com will not stop app-based subscriptions, and charges will continue.
• Assuming cancellation automatically refunds your last charge: It does not. Cancellation stops future renewals but does not return money already charged. You must request a refund separately if the order has not shipped, or open a case if it arrives damaged or late.
• Not taking screenshots of the cancellation confirmation: If Cratejoy or the seller later claims you never cancelled, a screenshot of your confirmation page is proof. Your email confirmation alone may not be enough if disputes arise.
• Waiting to cancel until after your next renewal date: If you miss the cancellation deadline, you will be charged for the next cycle. Cancel immediately when you decide you no longer want the box.
• Contacting only the seller and not Cratejoy if the seller ignores you: Cratejoy has a Buyer Protection process. If the seller does not respond within 48 hours to a complaint, escalate directly to Cratejoy, not just the seller.

How to catch and fix these errors

If you realise you made a mistake, act quickly.

1. If you cancelled only on Cratejoy but subscribed via an app, go to your app's subscription settings now and cancel there too.
2. If you were charged after cancelling, open your payment record and report the charge as unauthorised to your bank immediately. Share your cancellation confirmation as proof.
3. If you are unsure whether your cancellation went through, log back into Cratejoy and check your Subscriptions page. The box should show as "Cancelled" or not appear in your active list.
4. Contact Cratejoy support right away if you see unexpected charges. The sooner you report it, the faster they can reverse it.

Checklist before and after cancelling cratejoy

Use this checklist to ensure you cancel correctly and protect yourself after the fact.

Should you keep your cratejoy subscription or cancel

Sometimes the decision to cancel is not clear-cut. Here are the honest pros and cons to help you decide.

Reasons to keep your cratejoy subscription

• You genuinely enjoy the boxes and the seller delivers quality items on time consistently.
• The subscription offers value for money and you use most (or all) of the contents.
• You like the discovery element of trying new products you would not normally buy yourself.
• The seller is responsive, refunds are easy if needed and customer service is reliable.

Reasons to cancel your cratejoy subscription

• The box quality has declined or no longer matches the original description.
• You receive items you do not want or cannot use regularly.
• Shipping is frequently late and the seller does not respond to complaints.
• You are charged but items do not arrive or arrive damaged without remedy.
• The price has increased and you are no longer getting value for money.
• Your budget has changed and recurring charges are now a financial strain.
• You subscribed by accident and never intended to renew.

Stopee believes the choice is entirely yours. Your subscription should add value to your life, not stress. If it is no longer doing that, cancelling is always the right call.

Contacting cratejoy for support

If you need help with cancellation, refunds or account issues, knowing how to reach Cratejoy directly is essential. Stopee recommends having a backup contact method so you are never stuck.

Official cratejoy contact addresses and support

For cancellation-related questions or disputes, you can reach Cratejoy using the address below. Always send cancellation or refund requests via email so you have written proof.

Primary contact:

Cratejoy Support
Email: support@cratejoy.com
Website: cratejoy.com

For postal correspondence regarding cancellations and terms:

Cratejoy
c/o Cratejoy Pte Ltd
Singapore

Pro tip: Always email support@cratejoy.com with "Cancellation Request" in the subject line. Include your account email, the subscription you want to cancel and the date you want the cancellation to take effect. Keep a copy of this email for your records.

If Cratejoy support does not respond within 7 business days, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-6. Stopee has helped thousands of consumers cancel services and dispute unfair charges by following this escalation path. You have more power than you realise, and knowing your rights is the first step to taking back control of your subscriptions.