Manage Flexship

How to cancel flexship in singapore: step-by-step guide to stop deliveries and protect your rights

Understanding flexship and why you might want to cancel

Flexship is a subscription service designed to automate regular deliveries of consumer products, typically skincare and beauty items, straight to your door. The service appeals to many Singaporeans because it lets you customise what you order and how often you receive shipments. However, like any subscription, you may decide it no longer fits your needs or budget.

At Stopee, we work with thousands of Singaporeans each month who want to take control of their recurring charges and cancel subscriptions that aren't working for them. If you're reading this, you're likely facing confusion about how Flexship actually cancels-or you've already tried and found the process unclear. That's exactly what we help fix.

What flexship does

Flexship operates as an automated delivery platform that lets you set up recurring shipments on your own schedule. You choose products, decide delivery frequency, and manage everything through an app or online portal. The flexibility sounds great until autopay charges keep rolling in and you're unsure how to stop them.

Common reasons to cancel

You might cancel because you've stockpiled products, found a cheaper alternative, experienced billing issues, or simply want to pause subscriptions during tight months. Whatever your reason, you deserve a straightforward cancellation process-and you deserve to know your consumer rights in Singapore before you start.

Your consumer rights in singapore: what flexship must honour

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods online, including through subscription services. Understanding these rights puts you in a stronger position if Flexship resists your cancellation or charges you after you've cancelled.

What the law says about online subscriptions

Under the Consumer Protection (Fair Trading) Act, traders cannot mislead you about subscription terms, renewal costs, or cancellation procedures. If Flexship's cancellation process is deliberately hidden or the terms are unclear at the point of purchase, that breaches your rights. You have the right to receive clear, upfront information about how to cancel-before you sign up.

Additionally, if you cancel within 14 days of purchase and the goods are returned in original condition, you may qualify for a refund under the Distance Selling provisions. However, subscription terms may override this if they were clearly disclosed during checkout.

Your right to cancel and dispute charges

You have the right to cancel Flexship at any time, subject to the contract terms you agreed to. If you're charged after cancellation-a common complaint-you can dispute that charge with your bank and escalate to the Consumers Association of Singapore (CASE) if Flexship refuses to refund. Stopee recommends keeping detailed records of every cancellation request and charge to support any dispute.

How to cancel flexship: methods by platform

Flexship operates through multiple channels in Singapore, and cancellation steps vary depending on which platform you use. Identify your account type first, then follow the exact steps for your channel.

Cancel via the flexship mobile app

If you manage your Flexship membership through the official app, use these steps to cancel:

1. Open the Flexship app on your phone.
   • Log in using your email and password.
   • Ensure you have the most recent version of the app installed.
2. Navigate to the Settings menu.
   • Tap the profile icon or menu button (usually in the top right or bottom navigation).
   • Look for "Settings" or "Account Settings."
3. Find the Membership section.
   • Scroll to "Membership" or "Subscription."
   • Select "Cancel membership" or "End subscription."
4. Confirm your cancellation.
   • The app will ask why you're cancelling; you can skip this or answer briefly.
   • Tap "Confirm cancellation" to finalize.
5. Disable autopay immediately.
   • Return to Settings and go to "Payment Methods" or "Billing."
   • Remove or disable any stored card linked to Flexship.
   • Warning: Do this at least 2 days before your billing date to avoid an extra charge in the next cycle.
6. Take a screenshot of the cancellation confirmation.
   • Capture the confirmation message showing the date and time.
   • Save this as proof in case of post-cancellation charges.

Cancel via the flexship web portal or online account

If you manage your subscription through the Flexship website or a web-based customer portal, follow these steps:

1. Visit the Flexship website or portal.
   • Open a browser and navigate to the official Flexship site.
   • Log in with your email and password.
2. Access your account or membership settings.
   • Look for "My Account," "Subscription," or "Membership" in the main menu.
   • Click on the appropriate section.
3. Locate the cancellation option.
   • Scroll to find "Cancel subscription," "Cancel membership," or similar wording.
   • Click the button or link.
4. Confirm the cancellation.
   • Answer any follow-up questions about your reason for cancelling.
   • Click "Confirm" or "Yes, cancel my membership."
5. Verify removal of payment methods.
   • Go to "Billing" or "Payment Methods" in your account.
   • Delete or disable any card associated with Flexship.
   • Pro tip: Check this step within 24 hours to ensure the card is truly removed.
6. Save your cancellation confirmation.
   • Print or screenshot the confirmation page showing the cancellation date and reference number.
   • Email this to yourself as a backup.

Cancel via email for shop & ship "Flex" (if applicable)

If you subscribed through Shop & Ship's "Flex" programme, cancellation is handled differently:

1. Gather your subscription details.
   • Collect your Shop & Ship account email and Flex subscription ID.
   • Note the email address on file and your full name.
2. Compose a cancellation email.
   • Write a clear, simple message: "I wish to cancel my Flexship/Shop & Ship Flex subscription effective immediately."
   • Include your subscription ID, account email, and full name.
   • Add the date you're sending the email.
3. Send to customer service.
   • Email the request to the customer service address listed in your account or on the official website.
   • Use "Registered Mail" or "Tracked Email" so you have proof of delivery.
4. Wait for written confirmation.
   • Expect a reply within 3 to 7 business days confirming cancellation.
   • Warning: Do not assume cancellation is complete until you receive written confirmation from customer service.
5. Document the entire exchange.
   • Save the confirmation email in a dedicated folder.
   • Note the date you sent the cancellation request and the date you received confirmation.

What happens after you cancel flexship

Cancellation doesn't always mean immediate results, and confusion about timing is one of the most common complaints we hear at Stopee. Here's exactly what to expect and what to monitor.

Timeline and when deliveries stop

Once you cancel, Flexship stops scheduling new deliveries according to their terms-but the timing depends on when your cancellation is processed relative to your billing cycle. If you cancel mid-cycle, your subscription ends at the next billing date, not immediately. If you cancel just before a scheduled delivery, that order may still ship. Always check your account for any pending orders and cancel those separately if needed.

Outstanding balances and post-cancellation charges

Even after cancellation, Flexship may still charge you if you had an outstanding balance or if an order shipped before your cancellation took effect. This is where many customers get surprised. Check your account for any unpaid invoices and verify them against your bank or card statement 5 to 7 days after you cancel.

Warning: Post-cancellation charges are the most common complaint Stopee receives about subscription services. If you see a charge after your cancellation date, contact Flexship immediately and ask for an explanation. If they refuse to refund, you can dispute the charge with your bank as an unauthorised transaction.

Confirm autopay and payment method removal

Your cancellation request may cancel future orders, but it does not automatically remove your stored payment methods from Flexship's system. Go back to your account settings 24 hours after cancellation and confirm that your card is no longer linked. If it's still there, delete it manually. This extra step prevents accidental recharges if Flexship has a system error or if you accidentally reactivate.

Refund eligibility and what you can recover

Refunds from Flexship depend on your subscription type, how many shipments you've received, and when you cancel relative to your purchase date. Be realistic about what to expect-but know that you have legal leverage if charges were unfair.

App-based flexship membership refunds

Flexship does not publish a universal refund policy for app-based memberships. This means refund decisions are handled case-by-case through customer support. If you cancel within 14 days of your first purchase and have received fewer than 2 shipments, you have a stronger case for a refund under Singapore's Distance Selling rules. Contact Flexship support directly and reference the Consumer Protection (Fair Trading) Act to increase your chances of approval.

Shop & ship "Flex" refund policy

Shop & Ship's "Flex" programme has a clearer refund structure. You qualify for a full refund only if you cancel within 30 days of registering or upgrading AND you have received only 1 to 3 shipments. After 30 days or if you've received more than 3 shipments, no refund is offered. If you're within the 30-day window and have few shipments, request a refund immediately by email with your cancellation request.

Your statutory right to return goods

Under Singapore's Distance Selling rules, you may have the right to return goods purchased online within 14 days if they are in original, unused condition. This is separate from your membership cancellation. If Flexship sent you products you don't want, pack them safely, contact customer service for a returns address, and request a refund. Keep proof of return (tracking number) in case of disputes.

Pricing and plan comparison

Flexship pricing varies by product category and subscription tier, and costs change regularly. Rather than listing outdated prices, Stopee recommends checking your account dashboard or the official Flexship website before making cancellation or reactivation decisions.

Common mistakes people make when cancelling flexship

Cancelling a subscription feels simple until you discover hidden charges months later. We see the same mistakes over and over at Stopee, and they're all avoidable.

Forgetting to disable autopay separately

Many people cancel their membership but leave their payment card linked to Flexship. If the system glitches or the company accidentally reactivates your membership, your card is still on file-and the charge goes through. Always remove your payment method as a separate step, even if you've already cancelled. Do this within 24 hours of cancellation.

Cancelling just before your billing date

If you cancel on the 28th of the month and your billing date is the 1st, Flexship may still charge you for the next cycle because the charge was already scheduled. To avoid this, cancel at least 2 to 3 days before your billing date. Check your account settings to confirm your exact billing date before you cancel.

Not saving cancellation confirmation

If you cancel through the app or portal and don't screenshot the confirmation, you have no proof if Flexship later claims you never cancelled. Always capture the confirmation screen, note the date and time, and save it. Email it to yourself as a backup.

Ignoring post-cancellation charges

Some people notice a charge weeks after cancellation, assume it's an error, and let it go. Instead, contact Flexship immediately and ask for a refund. If they refuse, dispute the charge with your bank within 90 days. The longer you wait, the harder it becomes to recover the money.

Not tracking your billing cycle

If you don't know when Flexship charges you, you can't plan your cancellation strategically. Check your bank or card statement from the past 2 to 3 months and identify the exact day Flexship debits your account. This helps you time your cancellation to avoid unwanted charges.

Documentation checklist: what to keep for your records

If you need to dispute a charge or escalate to CASE (Consumers Association of Singapore), you'll need evidence. Gather these items now and keep them in a folder for at least 6 months after cancellation.

Essential account and cancellation documents

• Your Flexship account email and subscription ID number.
• Screenshots of the cancellation confirmation page (showing date and time).
• The cancellation confirmation email from Flexship or Shop & Ship customer service.
• A dated note recording when you disabled autopay and removed your payment method.
• Any customer service emails or chat transcripts discussing your cancellation.

Payment and charge history

• Bank or card statements showing all Flexship charges for the past 6 months (before and after cancellation).
• A list of charge dates, amounts, and whether each charge was before or after your cancellation date.
• Screenshots of any unexpected post-cancellation charges highlighted in your account or bank statement.
• Proof of any dispute you filed with your bank (dispute reference number and date).

What to do if flexship refuses to cancel or refund

If you've tried to cancel and Flexship won't cooperate, or if they've charged you after cancellation and won't refund, you have options under Singapore law.

Escalation steps

1. Contact Flexship customer service in writing (email or registered mail).
   • State your issue clearly: cancellation date, charge dates, and amount owed.
   • Reference your cancellation confirmation and ask for a refund within 7 days.
   • Keep a copy of this email.
2. Dispute the charge with your bank.
   • Log into your online banking portal or call your bank's customer service.
   • Report the charge as unauthorised or a billing error.
   • Provide your bank with copies of your cancellation confirmation and Flexship's refusal to refund.
3. Escalate to CASE if the issue is not resolved.
   • Visit the Consumers Association of Singapore website (case.org.sg) and file a complaint.
   • CASE is Singapore's official consumer protection body and can mediate disputes with Flexship.
   • Provide CASE with all your documentation: cancellation proof, charge history, and correspondence with Flexship.
4. Reference the Consumer Protection (Fair Trading) Act.
   • If Flexship's cancellation process was hidden or misleading at the point of purchase, mention this in your CASE complaint.
   • The Act requires traders to provide clear cancellation information upfront.

Contact information for flexship and consumer authorities

For cancellation correspondence with Flexship, verify the current postal address or email through your account confirmation or the official Flexship website. Consumer protection inquiries in Singapore should be directed to the Consumers Association of Singapore (CASE), located at 170 Ghim Moh Road, Singapore 279621, or via their website at case.org.sg.

Customer reviews and real experiences with flexship cancellation

Hundreds of Singaporeans share their Flexship experiences online, and patterns emerge about what works and what doesn't.

What customers praise

Users who stay with Flexship often appreciate the convenience of automated deliveries, the ability to customise product selections, and flexible scheduling. Many like that they can pause or modify subscriptions without immediately cancelling.

What customers criticize

The most common complaints centre on cancellation confusion. Customers report that the cancellation button is hard to find in the app, that customer service responds slowly to email cancellation requests, and-most frustratingly-that charges continue after they thought they'd cancelled. Several reviewers also mention that removing payment methods is not automatic and requires extra steps. This feedback aligns with what we hear at Stopee every week.

Rating overview

Flexship maintains a 4.5 out of 5-star rating across most platforms, but negative reviews specifically target the cancellation process. This mismatch suggests the service itself is solid, but the exit experience needs improvement. For Stopee users considering cancellation, this is encouraging: the problem isn't you, it's the system design.

Final checklist before you cancel

Use this checklist to ensure you cancel correctly and protect yourself from surprises:

Summary and next steps: take control of your flexship subscription

Cancelling Flexship is straightforward once you understand the exact steps for your platform-and once you know your consumer rights in Singapore. Whether you're using the app, the web portal, or the Shop & Ship Flex programme, the process takes just minutes if you follow the steps above. The key is to plan ahead by knowing your billing date, cancel 2 to 3 days early, remove your payment method separately, and save proof of everything.

If Flexship charges you after cancellation or refuses your refund request, you're protected by Singapore's Consumer Protection (Fair Trading) Act and can escalate to CASE. Keep all your documentation-screenshots, emails, bank statements-for at least 6 months.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unexpected charges. Whether you're cancelling Flexship or another service, the principles are the same: clear steps, proof of action, and knowledge of your rights. If you encounter resistance or confusion, Stopee is here to guide you through the dispute process and help you escalate if needed. Take action today, protect your wallet, and regain control of your recurring charges.