Manage Frank And Oak

How to cancel frank and oak and claim your refund in singapore

What is frank and oak

Frank and Oak is a fashion retailer that specializes in sustainable clothing and accessories, with a focus on curated style collections. The brand has shifted from paid subscription models to a free loyalty program, though you may still have active charges if you subscribed to their previous paid services.

Services frank and oak offers

Frank and Oak operates primarily as an online and retail fashion store across multiple regions. The company previously offered a paid "Style Plan" subscription service that included curated selections and member benefits, but discontinued this program in July 2021. Today, Frank and Oak promotes a free loyalty program instead, though refund and cancellation processes remain important for anyone with active orders or lingering subscription charges.

Why you might want to cancel

You may need to cancel Frank and Oak services for several reasons: unexpected recurring charges from the legacy Style Plan, unwanted subscription renewals through the App Store or Google Play, or simply deciding the free loyalty program no longer suits your needs. Whatever your reason, Stopee helps you understand your options and ensures you're not charged again.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services from retailers like Frank and Oak. Understanding these rights is your first line of defense against unfair practices.

What the law protects you against

Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods that are of acceptable quality, safe, and fit for purpose. If Frank and Oak fails to deliver this standard, or charges you without clear consent, you can request a refund or remedy. The law also protects you against misleading or deceptive conduct, including hidden charges or false advertising about subscription terms.

How to escalate if frank and oak refuses

If Frank and Oak does not respond to your refund request or cancellation within 14 days, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE can mediate disputes and escalate your case if the company continues to refuse compliance. Keep all documentation-cancellation confirmations, email correspondence, and payment records-to support your claim. Stopee recommends documenting every communication so you have clear evidence of your cancellation attempts.

Methods to cancel frank and oak

Frank and Oak offers multiple cancellation paths depending on where you made your subscription or purchase. The method you use will depend on whether you subscribed through their website, the Apple App Store, or Google Play.

Where you can cancel

You have three primary cancellation channels: directly through Frank and Oak's website account settings, through the Apple App Store if you have an iOS subscription, or through Google Play if you use Android. Each method handles cancellations differently, and Stopee walks you through each one so you know exactly where to go.

Which method works fastest

Cancelling through Frank and Oak's website (frankandoak.com) is typically fastest because you control the process directly and receive immediate confirmation. App Store and Google Play cancellations are equally fast but may take 24-48 hours to sync with Frank and Oak's systems. Email-based cancellations through member services are slowest and should only be your backup option if the self-service methods fail.

How to cancel frank and oak step by step

This section walks you through each cancellation method with clear, numbered steps so you don't miss anything or fall into common traps.

Cancel via your frank and oak account (web)

Cancelling directly through Frank and Oak's website gives you the most control and the quickest confirmation. This is the recommended method if you subscribed or set up recurring orders through frankandoak.com.

1. Open a web browser and visit frankandoak.com.
2. Log into your account using your email address and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page to reset it.
   • Check your email (including spam folder) for the reset link.
3. Navigate to your account settings.
   • Look for "Account," "My Account," or "Settings" (usually in the top-right menu).
   • Find the section labeled "Billing," "Payment & Subscriptions," or "Recurring Orders."
4. Locate your active subscription or recurring order.
   • Look for any entry labeled "Style Plan," "Subscription," or "Monthly Renewal."
   • Note the renewal date and amount so you have proof if disputes arise later.
5. Click the "Cancel" or "Stop Recurring" button next to your subscription.
   • Frank and Oak may ask you for feedback or offer a discount to stay-you can ignore these prompts.
   • Do not accept discounts or account credits as a workaround; cancel completely if that's your goal.
6. Confirm the cancellation and screenshot or save the confirmation page.
   • Your confirmation should display a cancellation reference number or date.
   • Forward this screenshot to yourself via email as a backup record.
7. Check your email for a cancellation confirmation from Frank and Oak.
   • Save this email in a dedicated folder labeled "Cancellations" for future reference.
   • Warning: If you do not receive an email within 24 hours, your cancellation may not have processed; contact member services at memberservices@frankandoak.com with your screenshot as proof.

Cancel via apple app store (iOS)

If you subscribed to Frank and Oak's Style Plan or any recurring service through the App Store, you must cancel through Apple's subscription management system. Frank and Oak cannot cancel App Store subscriptions on your behalf.

1. Open the App Store app on your iPhone or iPad.
   • On the home screen, tap the profile icon (circle in the top-right corner).
2. Tap "Subscriptions" from the menu.
   • You will see a list of all active and past subscriptions linked to your Apple ID.
3. Find "Frank and Oak" in the subscriptions list and tap it.
   • If you see multiple entries (e.g., "Frank and Oak," "Frank and Oak Style Plan"), tap each to verify which is active.
   • Active subscriptions will show a renewal date and price.
4. Tap "Cancel Subscription" (or "Edit" if that option appears instead).
   • Apple may offer a discount or prompt you to reconsider-ignore these offers if you want to cancel.
5. Confirm cancellation by tapping "Confirm" when prompted.
   • Apple will display "Subscription Cancelled" or "Cancellation Confirmed."
6. Screenshot the cancellation confirmation page immediately.
   • Store this screenshot in your phone's camera roll or a cloud storage service.
   • Pro tip: Apple's subscription system can be slow to update; allow 24 hours before checking if your renewal date has changed.
7. Monitor your Apple ID billing email for a cancellation notice from Apple.
   • Warning: You may not receive a separate cancellation email from Apple; the screenshot is your proof of cancellation.
   • If you do receive a renewal charge after cancellation, contact Apple Support immediately-they will refund it if you cancelled correctly.

Cancel via google play (Android)

Android users who subscribed through Google Play must manage and cancel subscriptions in the Google Play app. Frank and Oak cannot process these cancellations directly, and you must initiate the cancellation yourself.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions."
   • From the dropdown menu, select "Subscriptions."
3. Look for "Frank and Oak" in your active subscriptions list.
   • Tap the Frank and Oak entry to open its details page.
   • You will see the renewal date, price, and subscription type.
4. Tap "Cancel subscription" at the bottom of the details page.
   • Google may ask why you're cancelling; you can skip this survey.
5. Select your reason for cancellation (optional) and confirm.
   • Google will display a confirmation message with your cancellation effective date.
6. Take a screenshot of the cancellation confirmation screen.
   • Save this image in your Photos app or cloud storage as proof.
7. Check your Google Play billing email for a cancellation confirmation from Google.
   • This email typically arrives within 24 hours and includes your cancellation reference number.
   • Pro tip: Forward this email to yourself or print it as a backup record.

Cancel via email (backup method)

If you cannot cancel through the web, App Store, or Google Play, you can cancel by email. This method is slower and may take 5-7 business days, so use it only after attempting the self-service options.

1. Send an email to memberservices@frankandoak.com with the subject line "Cancellation Request."
   • Include your full name, email address, and account number (if you have it).
   • State clearly: "I request immediate cancellation of my subscription and all future recurring charges."
2. Attach screenshots or scans of any proof you have.
   • Include a screenshot of your last charge or receipt.
   • Include a screenshot of your account showing the active subscription (if accessible).
3. Request a cancellation confirmation and reference number.
   • Write: "Please confirm cancellation in writing and provide a reference number for my records."
4. Send from the email address linked to your Frank and Oak account.
   • This ensures Frank and Oak can quickly match your request to your account.
5. Wait for a reply within 5-7 business days.
   • Warning: If you do not receive a confirmation email within this timeframe, follow up with a second email or contact CASE (the Consumers Association of Singapore).
   • Stopee recommends keeping a copy of your original email sent time and date as evidence.

What happens after you cancel frank and oak

Cancellation does not end immediately; you need to understand what continues and what stops so you're not surprised by future charges.

When charges stop

Cancellation stops all future recurring charges effective immediately if you cancel through the web or app platforms. Charges do not stop until Frank and Oak processes email cancellations, which typically takes 3-5 business days. You will not be charged again after the cancellation date, but any current or pending orders will complete unless you cancel them separately.

Your access to benefits

If you held an active paid subscription, your access to subscription benefits (like member-only discounts or curated selections) continues until the end of your current paid period. After that date, you revert to the free loyalty program with standard customer access. Your account login remains active unless you request account deletion separately.

Your personal data

Cancelling your subscription does not delete your account or personal information. Frank and Oak retains your data for order history, returns processing, and compliance purposes. If you want your account deleted entirely, you must request this separately in writing to memberservices@frankandoak.com. Stopee advises that data deletion requests can take 30 days to process.

Will you get a refund

Refunds depend on what you're cancelling: subscription charges, orders, or both. Singapore law gives you specific rights here, and Stopee makes sure you understand them.

Refunds for web orders (pre-April 2, 2025)

If you ordered through Frank and Oak's website before April 2, 2025, you can return items for a full refund if you initiate the return within 15 days of shipment. The return must be mailed to Frank and Oak and scanned by the carrier within 7 days of your return initiation. Items must be unworn, unwashed, and in original condition with all tags attached to qualify.

Original shipping fees are non-refundable. Refunds are processed to your original payment method within 5-10 business days after Frank and Oak receives and inspects the returned item.

Refunds for sale-event purchases (April 2, 2025 onward)

All items purchased on or after April 2, 2025 during sale events are marked as final sale. These items are non-returnable and non-exchangeable, and you cannot claim a refund. This restriction applies only to designated sale-event items; regular-price items retain the standard 15-day return window. Pro tip: Check the product page at time of purchase to confirm whether the item is marked "final sale."

Refunds for in-store purchases

In-store purchases made before April 2, 2025 are refundable within 30 days of purchase if you have your proof of purchase receipt. Refunds are issued to your original payment method. If you paid with a gift card, the refund is credited back to that gift card.

Refunds for payment plans and split payments

If you paid using Klarna, PayPal, or another third-party payment service, your refund follows that service's terms and timeline. For split payments (part gift card, part credit card), Frank and Oak refunds the gift card portion first, then returns the remaining balance to your original payment method. Refunds through Klarna typically complete within 5-7 business days; PayPal refunds within 3-5 business days.

Frank and oak pricing and plans

Understanding current pricing helps you decide whether to keep or cancel your subscription. Stopee always recommends checking the company's official sources rather than relying on outdated information.

What frank and oak charges for

Historical notes on the style plan

Frank and Oak's paid "Style Plan" was discontinued in July 2021. If you are still being charged for this plan, your subscription should have been terminated automatically. If you continue to see charges, contact memberservices@frankandoak.com immediately and provide evidence of the charges. Stopee recommends requesting a refund for any charges after the July 2021 discontinuation date, as you should not be paying for a service no longer offered.

Common mistakes when cancelling frank and oak

Cancellation can feel stressful when you're worried about repeat charges, but most mistakes are avoidable if you know what to watch for. Stopee has seen thousands of cancellation attempts, and here are the pitfalls we see most often.

Mistake 1: not distinguishing between account deletion and subscription cancellation

Many people assume that deleting their Frank and Oak account will stop all charges. It does not. Subscription cancellation and account deletion are separate processes. You must explicitly cancel your subscription first, then request account deletion if you want your profile removed entirely. Cancel your subscription through the methods above, wait 3 business days for confirmation, and only then request account deletion via email if you want that additional step.

Mistake 2: cancelling on one platform but not the other

If you subscribed through both the web and the App Store (which is rare but possible), you must cancel on both platforms independently. Frank and Oak's systems don't automatically sync App Store or Google Play cancellations with their own records, so you could still be charged if you only cancel in one place. Check all three platforms-web account, App Store, and Google Play-and cancel on any where you see an active subscription.

Mistake 3: not screenshotting cancellation confirmations

Email confirmations from Frank and Oak can be delayed or end up in spam folders. Screenshots taken at the moment of cancellation are your fastest proof. Always capture the confirmation page that appears after you click "Cancel." Pro tip: Take two screenshots-one of the full page and one of the confirmation message-to have multiple angles of proof.

Mistake 4: ignoring renewal charges after cancellation

Cancellations can take 24-48 hours to fully process through third-party payment systems. If you see a renewal charge within 48 hours of cancelling, wait an additional 24 hours before escalating. If the charge persists after 72 hours, contact Frank and Oak with your cancellation proof and request an immediate refund. Do not assume the charge is permanent; follow up actively.

Mistake 5: accepting discounts to stay instead of cancelling outright

Frank and Oak and Apple/Google will both offer you discounts or account credits to keep your subscription. If you have decided to cancel, these offers are traps designed to keep you subscribed. Accepting a discount resets your subscription for another month and you're back to square one. Stick to your decision and decline all retention offers.

Checklist: before and after cancelling frank and oak

Use this checklist to ensure you've covered every step and have all the documentation you need if disputes arise later.

Comparison: cancellation methods at a glance

Different cancellation methods have different speeds and levels of control. This table helps you pick the right one for your situation.

How to contact frank and oak if cancellation fails

If you have followed all the steps above and Frank and Oak continues to charge you, or if your cancellation is not confirmed within 7 business days, you need to escalate the issue.

Escalation steps

First, send a second email to memberservices@frankandoak.com with the subject "Urgent: Cancellation Not Processed" and attach all proof of your cancellation attempts. Include screenshots, cancellation confirmation numbers, and dates. Give Frank and Oak 3 more business days to respond. If they do not respond or refuse to refund erroneous charges, file a complaint with CASE (Consumers Association of Singapore) online at case.org.sg or call 6100 0315. Provide CASE with all your documentation and explain that Frank and Oak has refused to honour your cancellation. Stopee has seen CASE successfully resolve cases like yours, often resulting in full refunds and account credits within 30 days.

What to include in your complaint

Your complaint should include: your full name and contact details, your Frank and Oak account email, dates of all cancellation attempts, screenshots of cancellation confirmations, evidence of erroneous charges (bank statements or card screenshots), copies of all emails to member services, and a clear statement of the amount you want refunded. CASE will mediate between you and Frank and Oak. Stopee recommends submitting your complaint even if Frank and Oak eventually refunds you, as this creates a record that protects other consumers.

Address for frank and oak

For postal complaints or formal correspondence, you can reach Frank and Oak at their registered address. However, email (memberservices@frankandoak.com) is your fastest option for cancellation requests. If you need to escalate to CASE, include Frank and Oak's company details in your complaint: Frank and Oak operates under international corporate entities with regional support, but your primary point of contact for Singapore customers remains member services.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear steps, legal backing, and escalation support. Your cancellation is not just about stopping charges-it's about regaining control of your spending and ensuring companies honour your choices. Use this guide to cancel Frank and Oak with confidence, and remember: if the company refuses to cooperate, Singapore's consumer protection laws are on your side. Stopee stands with you every step of the way.