Manage Ipsy

How to cancel ipsy and take control of your beauty subscription

What ipsy is and how it works

Ipsy is a US-based beauty subscription service that delivers curated collections of skincare, makeup, and beauty products directly to your door each month. As a subscriber in Singapore, you receive a personalised "Glam Bag" filled with sample and full-size items tailored to your beauty preferences and skin profile.

The service operates on a simple cycle: you set your beauty preferences online, pay a recurring monthly fee, and Ipsy ships your customised box to you. All account management, billing, and preference changes happen through your Ipsy account portal. Understanding how the service works upfront makes cancellation straightforward when you decide it is time to stop.

Subscription structure and renewal

Ipsy charges your payment method automatically each month on a set billing date. Your subscription renews continuously until you take action to cancel. Importantly, Ipsy sets a cancellation cutoff on the 25th of each month at 11:59 PM Pacific Time (PT). If you cancel before this deadline, your subscription stops for the next cycle. Cancel after the cutoff, and you will be charged for the following month before your cancellation takes effect.

Billing in singapore

Ipsy prices its subscriptions in US dollars (USD). When you pay from Singapore, your bank or card issuer converts the USD amount to Singapore dollars (SGD) using their exchange rate and applies any foreign transaction fees. Your actual SGD charge may be higher than the USD price due to these conversion costs. Always check your credit card or bank statement to see the exact SGD amount deducted and identify any additional fees your financial institution adds.

Ipsy pricing and plan options

Current subscription tiers

Ipsy offers multiple membership levels, each with different product counts and price points. Pricing and plan names change periodically, so visit Ipsy's official website for the most up-to-date information. Below is a typical breakdown of what you might encounter:

What affects your costs

Your total cost in SGD depends on three factors: the USD price, the currency exchange rate on your billing date, and your bank's foreign transaction fees. A USD 13 subscription might cost you SGD 18 to SGD 20 depending on these variables. Promotional offers and first-month discounts also change frequently. Visit the Ipsy welcome page or check your account dashboard for current pricing and any available discounts before you commit.

Why you might want to cancel ipsy

Common reasons subscribers cancel

You may decide to cancel Ipsy for several reasons: the beauty products no longer match your needs, you are spending too much on subscriptions, the product selection feels repetitive, or you simply want to control your spending. Whatever your reason, cancelling is your right, and you should feel confident taking that step.

At Stopee, we empower you to manage your subscriptions on your terms. If you are reconsidering Ipsy, the process is straightforward when you know the steps.

When to cancel before the cutoff matters

Timing is critical with Ipsy. If you do not cancel by the 25th of the month at 11:59 PM PT, your next month's charge will go through. Once charged, Ipsy's policy makes refunds difficult. Cancelling early in the month gives you the most control and prevents unwanted charges. Mark your calendar if you know you want to quit, or cancel as soon as you feel certain.

How to cancel ipsy step by step

Cancelling via the ipsy website (recommended method)

The website is the most reliable way to cancel your Ipsy subscription. The mobile app does not offer a cancellation option, so always use your computer or mobile browser to access the full account portal. Stopee recommends following these steps carefully to avoid errors:

1. Open your web browser and visit the Ipsy login page. Log in with your email address and password. Important: Ensure you are logged in before the 25th of the month at 11:59 PM PT to avoid being charged for the next cycle.
   • If you have forgotten your password, click "Forgot Password" and reset it via the email sent to your registered address.
2. Once logged in, navigate to your account settings. Look for a section labelled "Account," "Subscriptions," or "Membership."
   • The exact menu label may vary slightly depending on when Ipsy last updated its interface.
3. Find your active subscription or Glam Bag membership. Click "View Membership" or a similar button next to the subscription you wish to cancel.
   • If you have multiple subscriptions (for example, a Glam Bag Plus and a second Glam Bag), you can cancel one or all of them.
4. Select the option to "Cancel Membership" or "Cancel Subscription." Ipsy will ask you to re-enter your password or confirm your identity for security.
   • Pro tip: Do not close the page during this step, even if it seems to hang briefly.
5. Click "Continue Cancellation" or "Confirm Cancellation" to proceed. Ipsy may offer a discount or incentive to keep you as a subscriber. You can accept or decline; your decision does not affect the cancellation.
   • Warning: Accepting a discount restarts your subscription. Only accept if you genuinely want to stay.
6. Wait for the confirmation message to appear on your screen. This message confirms your cancellation was successful. Screenshot this confirmation for your records.

What to do if cancellation fails or gets stuck

Some users report being redirected to unexpected pages (such as a "Change Password" page) or encountering loops that prevent completion. If this happens, do not assume your cancellation went through.

• Clear your browser cache and cookies, then log back in and try again.
• Try a different browser (for example, switch from Chrome to Safari or Firefox).
• Contact Ipsy customer support directly with your account details and explain the issue. Keep screenshots of the error or loop page to show support.
• If Ipsy support does not respond within 5 business days, escalate your concern using the consumer protection steps outlined later in this guide.

Why the mobile app does not support cancellation

Ipsy's mobile apps (available on Google Play and the App Store) do not include a cancellation function. This design choice pushes you toward the web portal, which is actually more reliable. Always cancel via your computer or mobile browser, never via the app.

What happens after you cancel ipsy

Your billing and account status

Cancelling feels uncertain until you understand what happens next. After successful cancellation before the 25th cutoff, your subscription will not renew for the next billing cycle. You will not be charged further. If you cancelled after the cutoff, expect one final charge for the current cycle, after which your cancellation takes effect.

Check your account dashboard a few days after cancelling to confirm your subscription status shows as "Cancelled" or "Inactive." Stopee advises taking a screenshot of this status page as evidence of your successful cancellation.

Access to your account and product history

You retain access to your Ipsy account indefinitely, even after cancellation. Your order history, product reviews, and preference profile remain viewable. You simply will not receive new boxes or be charged further. This is helpful if you want to re-subscribe later or dispute a charge on your bank statement.

When your final box ships

If you cancel before the cutoff, your current month's box has usually already been dispatched or is in transit. You will receive this final box as scheduled. No additional boxes ship after the month in which you cancel.

Refunds and what to expect

Ipsy's standard refund policy

Ipsy's stated policy declares that all sales are final. The service does not accept returns of unopened boxes or individual products, and does not process refunds for subscription charges. This policy is clearly stated in Ipsy's Terms of Service on their website.

However, this blanket policy does not override your consumer rights in Singapore. A "no refunds" policy cannot legally protect a company from providing defective products or failing to deliver what was promised.

Exceptions: missing or damaged items

Although full refunds are unavailable, Ipsy will replace items that arrive damaged or missing within 45 days of your shipment date. To request a replacement:

• Document the issue with clear photographs of the damaged item or the empty space in your box.
• Gather your order number and shipment tracking information.
• Contact Ipsy customer support via email or their support portal with these details.
• Expect a response within 3 to 5 business days. Ipsy will send a replacement item to your address at no cost.

Pro tip: Photograph your box contents immediately upon arrival. This evidence is crucial if you need to claim a missing or damaged item later.

Your consumer rights in singapore

Key legal protections that apply to ipsy

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and defective goods. Even though Ipsy is a US-based company, you have legal recourse if they violate these protections.

If Ipsy charges you after you have cancelled, refuses a legitimate refund for a defective product, or continues billing despite your clear cancellation request, these actions may breach Singapore law. You are not bound by Ipsy's "no refunds" policy if the goods are faulty or the service is not delivered as described.

Escalation steps if ipsy refuses to help

If Ipsy refuses to acknowledge your cancellation, continues charging you, or denies a valid refund claim, do not give up. Stopee recommends this escalation path:

1. Send a formal written cancellation request via email to Ipsy's customer support, clearly stating your account email, the date you want the cancellation effective, and your request for confirmation. Keep a copy of this email.
2. If Ipsy does not respond within 10 business days or denies your claim unfairly, contact your bank or credit card issuer. Dispute the charge as "unauthorized" or "product not as described." Your bank has the power to reverse charges and initiate a chargeback investigation.
3. File a formal complaint with the Consumers Association of Singapore (CASE) if the issue remains unresolved. CASE can mediate disputes and pursue action on your behalf. Visit case.org.sg for guidance.

Stopee believes you should never feel trapped by a subscription. These legal tools exist to protect you.

Common mistakes when cancelling ipsy

Timing and deadline errors

The most costly mistake is forgetting the 25th cutoff. Missing this deadline by even one day results in an unwanted charge for the next month. Set a phone reminder on the 24th of each month if you are considering cancellation. Do not wait until the last minute, especially if you are doing this for the first time.

Assuming the app works for cancellation

Many users download the Ipsy mobile app, navigate to settings, and assume they can cancel there. They cannot. The app offers no cancellation option, which is frustrating but by design. Always access the website via a browser. Stopee recommends bookmarking the Ipsy login page so you can find it quickly when you are ready to cancel.

Accepting a retention offer without thinking

During the cancellation process, Ipsy offers discounts, free months, or special deals to convince you to stay. These offers are tempting but accepting them restarts your subscription and cancels your cancellation request. Only accept if you genuinely want to continue. Otherwise, decline firmly and complete the cancellation.

Not saving your confirmation

After Ipsy confirms your cancellation on screen, you see a success message and feel relieved. But if you do not screenshot or save that confirmation, you have no proof if a dispute arises later. Ipsy's records are reliable, but you want your own evidence. Screenshot the confirmation and save the email if Ipsy sends one to your registered address.

Cancellation checklist for ipsy

Use this checklist to ensure you cancel correctly and protect yourself:

Comparing ipsy to alternative beauty subscriptions

How ipsy stacks up

If you are cancelling Ipsy because the service no longer fits your needs, you might consider alternatives. Different subscription boxes offer different value propositions:

The key difference is flexibility. Some services let you skip months without cancelling, which Ipsy also offers through your account settings. Before cancelling entirely, consider using the "skip" or "pause" option if you just need a break.

Contact information and written cancellation address

How to reach ipsy if you cannot cancel online

If you exhaust the website cancellation process or experience persistent technical issues, Ipsy's customer support team can help. Contact them through the support portal on their website or email the support address listed in your account settings.

If you need to send formal written correspondence regarding cancellation or billing disputes, Ipsy accepts registered mail to their business address. You can find current contact information by logging into your account or visiting their official website. Sending a certified letter creates a paper trail useful if you need to escalate a dispute with your bank or CASE later.

For billing disputes specifically, include your account email, the charge date, the amount in SGD, and your clear statement that you cancelled before the deadline. Request written confirmation of cancellation receipt within 10 business days.

Take control of your subscription today

Cancelling Ipsy is straightforward when you follow the steps in this guide and respect the 25th cutoff deadline. You have more power than you might realise: your decision to cancel is valid, your bank can reverse charges if needed, and Singapore law protects you from unfair billing practices.

Stopee has helped thousands of consumers cancel unwanted subscriptions, resolve billing disputes, and take charge of their spending. You are not locked in. By understanding the process, documenting your actions, and knowing your consumer rights, you can exit any subscription on your terms.

If you found this guide helpful, Stopee encourages you to bookmark this page and share it with anyone struggling to cancel Ipsy. Let us empower you to spend your money where it truly matters.