Manage Lenskart

How to cancel your lenskart order in singapore and claim your refund

Understanding lenskart and why you might want to cancel

Lenskart is Singapore's leading online and retail eyewear provider, offering prescription glasses, sunglasses, contact lenses and lens-replacement services across both digital and physical channels. You can browse frames online, book eye tests in-store, and collect your finished glasses at one of their Singapore locations or have them delivered to your home.

The service combines competitive pricing with promotional bundles-such as the popular "2 glasses for $100" offer-but like any major purchase, sometimes your needs change. You might cancel because your prescription changed, you found a better deal elsewhere, or you simply reconsidered the purchase. Whatever your reason, understanding Lenskart's cancellation process and your consumer rights will help you recover your money quickly and without frustration.

Stopee is here to walk you through every step, so you know exactly what to expect and how to protect yourself throughout the cancellation process.

When cancellation is most likely to succeed

Timing matters significantly with Lenskart cancellations. You have the strongest position to cancel before your order is dispatched or before you collect custom-made glasses from a store. Once lenses enter production-particularly progressive or custom-index lenses-Lenskart typically cannot reverse the manufacturing process and may refuse your cancellation request.

If you have paid for an in-store appointment or "Pay Now" service, cancel immediately to secure a full refund before the work begins. Contact lenses and lens replacements follow stricter non-refund policies due to hygiene and safety reasons, so be realistic about your options in those categories.

Why you should act fast

Lenskart processes orders quickly, sometimes within hours of purchase. The moment you decide to cancel, reach out to customer support. Delays of even one or two business days can mean your order moves from "pending" to "in production," at which point you lose your cancellation right. Stopee recommends treating cancellation requests as urgent-contact Lenskart on the same day you decide to cancel if possible.

Lenskart pricing and current promotional offers

Below are verified pricing examples from Lenskart's 2025-2026 promotional calendar, showing typical offers and service fees in SGD. Use these as reference points; final prices may vary depending on your chosen frames, lens index and any active discounts at the time you browse.

How pricing affects your refund

If you cancel a "2 glasses for $100" order before dispatch, you should receive a full S$100 refund (less any non-refundable service fees if they apply). Promotional bundles are refundable under the same conditions as regular orders, provided you cancel within the allowed window. Stopee advises keeping your order confirmation email, as it shows the exact amount paid and helps resolve disputes if the refund amount seems incorrect.

Step-by-step cancellation methods for lenskart

Lenskart offers multiple channels to cancel your order, each with different response times and documentation trails. Choose the method that best suits your situation and always keep records of your cancellation request.

Method 1: cancel via the lenskart app or website

1. Open the Lenskart app or visit the Lenskart website (lenskart.com.sg or your regional site).
   • Log in with your registered email and password.
   • Navigate to "My Orders" or "Order History" in your account dashboard.
2. Find the order you wish to cancel.
   • Look for a "Cancel Order" button or similar link next to the order status.
   • Click it immediately if available-this is the fastest method.
3. Select your cancellation reason from the dropdown menu.
   • Common reasons include "Changed mind," "Found a better option," or "No longer needed."
   • Be honest but brief; Lenskart reviews these reasons to improve service.
4. Confirm your cancellation request.
   • You should receive an on-screen confirmation and an email confirmation within minutes.
   • Screenshot or save this confirmation for your records.

Pro tip: The self-service cancellation button often disappears once Lenskart begins packing your order for dispatch. If no "Cancel Order" button appears, move immediately to Method 2.

Method 2: contact lenskart via live chat or WhatsApp

1. Visit the Lenskart website and scroll to the bottom or look for a "Contact Us" or "Need Help" link.
   • Many pages display a live chat bubble in the bottom-right corner.
   • Click it to open the live chat window.
2. Provide your order number and full name to the support agent.
   • Copy your order number from your email confirmation or account dashboard.
   • State clearly: "I would like to cancel this order immediately."
3. Explain your reason briefly and ask for confirmation of cancellation.
   • The agent will check the order status and tell you if cancellation is possible.
   • If yes, they will process it and provide a cancellation reference number.
4. Request a follow-up email confirmation.
   • Ask the agent to send you written confirmation of the cancellation, including the reference number.
   • Save this email as proof for refund tracking.

Warning: Live chat response times vary. During peak hours (evenings and weekends), wait times may exceed 30 minutes. If you cannot wait, use WhatsApp or phone instead.

Method 3: email or WhatsApp cancellation request

1. Draft a clear, professional email or WhatsApp message to Lenskart customer support.
   • Include your full name, email address, and order number.
   • State: "I am requesting immediate cancellation of order [number]. Please confirm cancellation and provide a refund within 7 business days."
2. Send the message to Lenskart's official customer support email or WhatsApp number.
   • Find contact details on the Lenskart website under "Contact Us."
   • For Singapore, look for the regional support email and WhatsApp link.
3. Wait for a response within 24 business hours.
   • Most responses arrive within this window, though responses may be slower via email than live chat.
   • The agent will confirm cancellation and provide a reference number.
4. Reply with a thank-you message and ask for written confirmation if not already provided.
   • This creates a documented trail that protects you if a dispute arises later.

Pro tip: WhatsApp is often faster than email because support agents treat it as a priority channel. Use WhatsApp if Lenskart's official WhatsApp business account is active in your region.

Method 4: phone cancellation (if available)

1. Find Lenskart's Singapore customer service phone number on the official website.
   • Call during business hours (typically 9 AM to 6 PM, Monday to Saturday).
   • Have your order number ready before you dial.
2. Speak clearly to the agent and state your request.
   • Say: "I would like to cancel order [number] and request a full refund."
   • Be polite and patient; the agent will check order status in real time.
3. Take detailed notes during the call.
   • Write down the agent's name, the time of call, and the outcome.
   • Ask for a cancellation reference number and confirm the refund timeline.
4. Request a confirmation email immediately after the call.
   • Ask the agent to email you a summary of what was discussed and agreed.
   • This prevents "he said, she said" disputes if problems arise.

What happens after you cancel your lenskart order

Once your cancellation is accepted, Lenskart halts fulfillment and removes your order from production queues. In-store collection appointments are automatically voided, and you will not be charged for the glasses or lenses. However, your cancellation does not automatically cancel unrelated Lenskart memberships or subscriptions-you must manage those separately if you wish to exit them.

Timeline: when you will see the refund

Lenskart typically processes refunds within 5 to 7 business days from the date your cancellation is accepted. The actual time your money appears in your bank account depends on your payment method:

• Credit or debit card: 5-7 business days from processing date.
• Bank transfer or PayNow: 1-3 business days once Lenskart initiates the refund.
• E-wallet or digital payment: 2-5 business days depending on the provider.

Stopee recommends checking your bank statement or payment app after 7 business days. If the refund has not appeared, contact Lenskart immediately with your cancellation reference number. Do not wait longer than 10 business days before escalating-delays beyond that may indicate a processing error.

What records you should keep

Save all of the following in a dedicated folder on your computer or phone:

• Original order confirmation email (shows order number, items, price, and date).
• Screenshot of the order status page from your Lenskart account.
• Cancellation confirmation email or reference number from Lenskart.
• Screenshots of live chat, email, or WhatsApp cancellation requests.
• Bank statements or payment app screenshots showing the refund when it arrives.

These documents form your proof trail and are invaluable if you need to escalate a dispute to a consumer authority or your bank.

Your consumer rights and refund policy in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel eyewear purchases from Lenskart. Understanding your legal rights ensures you know exactly what you can demand and where to escalate if the company refuses to refund you.

Singapore's 14-day exchange and refund rules

Under Singapore consumer law, new prescription glasses purchased from Lenskart are eligible for exchange within 14 days from the date of collection or delivery. Lenskart's published policy allows a 14-day window to request an exchange for a different frame or lens specification. However, refunds (as opposed to exchanges) are more restrictive and depend on whether the glasses have been used or are defective.

Contact lenses are explicitly non-refundable in Singapore once delivered, regardless of whether they are opened. This is due to hygiene and safety regulations. Lens replacements (where Lenskart swaps lenses into your existing frames) are also typically non-refundable after the work begins, because the service is custom-made.

Important note: These policies apply to orders already delivered or collected. If you cancel before delivery or collection-which is what Stopee focuses on-you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act, Section 13 (right to cancel before performance of service).

Right to cancel before goods are delivered or services performed

Singapore law gives you a clear right to cancel and receive a full refund if you change your mind before Lenskart physically delivers the glasses or performs a scheduled service (such as an in-store fitting or eye test you have paid for in advance). This right exists regardless of Lenskart's stated policy, because consumer protection law takes precedence over company terms.

If Lenskart refuses to refund you after you have cancelled before delivery, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). These authorities can compel Lenskart to refund you if your claim is valid.

What lenskart cannot refuse to refund

Lenskart cannot legally withhold a refund if:

• You cancel before the goods are dispatched or delivered to you.
• You cancel before a paid service (such as a fitting appointment) is performed.
• You cancel a "Pay Now" order before the work begins in-store.
• The reason for your cancellation does not involve misuse or damage caused by you.

Stopee's core mission is to ensure you recover every cent you are entitled to. If Lenskart denies your refund without valid reason, escalate immediately to a consumer authority rather than accepting their decision.

How to escalate a refund dispute in singapore

If Lenskart refuses your cancellation or refund request, follow these steps:

1. Send a formal written demand to Lenskart by registered email or WhatsApp.
   • State: "I formally request a refund of S$[amount] for order [number]. If this is not processed within 7 days, I will file a complaint with CASE or the CCCS."
   • Include all your cancellation evidence (reference numbers, confirmation emails, etc.).
2. Wait 7 business days for a response.
   • If Lenskart agrees, confirm the new refund date and monitor your account.
   • If they refuse or do not respond, proceed to the next step.
3. File a complaint with the Consumers Association of Singapore (CASE).
   • Visit case.org.sg and submit a complaint online or by mail.
   • Provide all your documentation (order confirmation, cancellation request, Lenskart's refusal).
   • CASE will mediate between you and Lenskart at no cost to you.
4. If CASE mediation fails, consider contacting the Competition and Consumer Commission of Singapore (CCCS).
   • File a formal complaint at cccs.gov.sg.
   • CCCS can investigate breaches of the Consumer Protection (Fair Trading) Act and compel refunds.

Pro tip: Most companies, including Lenskart, capitulate quickly once they receive a formal CASE complaint. The threat of regulatory action often resolves disputes within days.

Common mistakes people make when cancelling lenskart orders

Cancelling an online order should be straightforward, but small errors can delay your refund or even result in losing your cancellation right. Here are the pitfalls Stopee has seen customers encounter most often-and how to avoid them.

Waiting too long before contacting lenskart

Many customers assume they have days or weeks to cancel, but Lenskart processes orders rapidly-sometimes within hours. By the time you change your mind, the order may already be in production or dispatched. Contact Lenskart the moment you decide to cancel. Minutes can be the difference between a successful cancellation and a non-refundable custom order.

Assuming the "Cancel order" button means your order is cancelled

Clicking the button is only the first step. Wait for the confirmation email from Lenskart. Some customers mistakenly believe the on-screen message is final confirmation, only to discover later that Lenskart never actually processed their cancellation request. Always wait for a follow-up email with a cancellation reference number before you consider the order cancelled.

Not keeping a record of your cancellation request

If you contact Lenskart via phone or live chat, take screenshots or write down the agent's name, date, and time immediately. Without evidence of your request, you cannot prove you asked to cancel if a dispute arises. Stopee advises treating every cancellation request as legally important-document it as thoroughly as if you were filing a court case, because you might need to.

Cancelling the wrong order or confusing multiple orders

If you have placed multiple Lenskart orders, always verify the order number before submitting your cancellation. Cancelling the wrong order can result in losing a refund you wanted to keep and forfeiting the refund on the order you actually wanted to cancel. Check your email inbox for all Lenskart confirmation emails and cross-reference the order numbers carefully.

Giving up after the first "no"

If a Lenskart agent denies your cancellation request, ask why. If their reason is unclear or you disagree, escalate to a manager or escalation team. Some agents incorrectly claim orders are non-cancellable when they actually are. Stopee has helped thousands of consumers cancel Lenskart orders by persisting politely and invoking their consumer rights when necessary.

Checklist: ensure your lenskart cancellation succeeds

Use this checklist before and after you cancel to ensure nothing falls through the cracks.

Contact lenskart directly for immediate assistance

To cancel your Lenskart order, you can reach customer support through multiple channels:

• Live chat: Visit lenskart.com.sg and click the live chat bubble (usually bottom-right of the page).
• WhatsApp: Send a message to Lenskart's official WhatsApp business account (link available on the Lenskart website under "Contact Us").
• Email: Use the customer support email listed on lenskart.com.sg (typically support@lenskart.com or a region-specific address).
• Phone: Call Lenskart's Singapore customer service number during business hours (hours and number listed on the website).
• In-store: Visit any Lenskart retail location in Singapore and ask to speak with a manager about your cancellation.

Always have your order number ready when you contact them, and be clear that you are requesting cancellation and a full refund. Stopee recommends using live chat or WhatsApp for fastest response times.

Final summary: taking control of your lenskart cancellation

Cancelling a Lenskart order in Singapore is straightforward if you act quickly and follow the correct procedures. You have strong legal protection under Singapore's Consumer Protection (Fair Trading) Act, which guarantees your right to cancel before goods are delivered or services are performed. The key to success is speed-contact Lenskart the moment you change your mind, use the self-service "Cancel Order" button if available, and always keep written confirmation of your cancellation request.

If Lenskart refuses to refund you without valid reason, escalate to CASE (Consumers Association of Singapore) or the CCCS (Competition and Consumer Commission of Singapore). Both organisations are free and effective at resolving disputes in your favour.

Stopee is dedicated to empowering Singapore consumers to cancel confidently and recover every dollar they are owed. Visit Stopee.com to find cancellation guides for hundreds of retailers and services, and join thousands of consumers who have successfully reclaimed their money with Stopee's step-by-step support. Your refund is waiting-take action today.