Manage Liveup

How to cancel liveup in singapore and protect your wallet

What is liveup and why you might want to cancel

Liveup is a digital membership service that promises exclusive discounts, cashback rewards and premium access to deals on products and services across Singapore. You access it through mobile apps on iOS and Android, or via web platforms offered by various vendors. Many Singaporeans subscribe hoping to save money, but discover the savings don't match their spending habits, or they simply forget they're being charged each month.

At Stopee, we understand that subscription fatigue is real. You might have signed up for a free trial, enjoyed it briefly, then realised the auto-renewal charges don't justify the value. Cancelling promptly protects your budget and prevents unwanted repeat charges.

Who subscribes to liveup

Liveup appeals to deal-hunters, frequent shoppers and consumers seeking cashback on their everyday purchases. However, the service's value depends entirely on whether you actually use the discounts offered. If you're not redeeming deals regularly or finding the rewards worthwhile, you're simply subsidising a service that doesn't serve you.

Key facts about liveup subscriptions in singapore

Liveup is available across multiple platforms in Singapore. The exact features, trial terms and pricing can vary depending on whether you subscribed through the Apple App Store, Google Play Store or a vendor's website. There is no single unified cancellation method, which means your next steps depend on where you originally signed up. This is why clarity and early action matter so much.

Pricing breakdown for liveup plans

Here's exactly what you're paying if you're currently subscribed to Liveup in Singapore.

Current liveup pricing (SGD)

The monthly plan might look like pocket change, but over 12 months that's S$11.76. Over three years, you've spent more than S$35 on a service you may no longer use. If you've already bought the lifetime plan and want to cancel recurring charges, act immediately.

Why the price matters for your cancellation decision

Lower-cost subscriptions are often the hardest to cancel because they slip under the radar of your monthly spending. You might not notice S$0.98 deducted from your account each month, but the cumulative cost adds up. Stopee's research shows that Singaporean consumers lose an average of S$150 per year to forgotten subscriptions. Don't become part of that statistic.

How to cancel liveup on your platform

Your cancellation method depends on which app store or website sold you the subscription. Follow the exact steps for your platform below.

Cancel liveup if you subscribed via apple (iOS)

If you downloaded Liveup from the Apple App Store and pay via your Apple ID, use this method.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon (top right corner)
   • On older devices, this may appear as your account name or photo
3. Select Subscriptions from the menu
4. Find and tap Liveup in the list of active subscriptions
5. Tap Cancel Subscription or Remove
   • Apple will ask you to confirm; select the reason (optional but helpful feedback)
   • Tap the final confirmation button
6. You'll see a confirmation message; take a screenshot as proof

Pro tip: After cancellation, scroll back to Liveup in your subscriptions list. It should show "Expires on [date]" rather than "Renews on [date]". If it still says "Renews", repeat the cancellation steps immediately.

Cancel liveup if you subscribed via google play (Android)

If you downloaded Liveup from Google Play Store, follow this process to stop renewal charges.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (top right)
   • Select Manage your Google Account
3. Go to the Payments and subscriptions tab
4. Tap Subscriptions
5. Find Liveup in your active subscriptions
6. Tap Cancel subscription
   • Google will ask why you're cancelling; your feedback helps
   • Confirm the cancellation when prompted
7. Verify that the status changes to "Cancelled" (not "Active")

Warning: Some Android devices show subscriptions in Settings instead of the Play Store app. If you can't find your subscription via the steps above, go to Settings > Apps > Google Play Store > Manage subscriptions.

Cancel liveup if you subscribed on a vendor website

If you signed up directly through a Liveup vendor's website (not via an app store), you'll cancel within that vendor's account portal.

1. Visit the vendor's website and log in to your account
   • For example, if you subscribed via liveitup.sg, log in there
2. Navigate to Account Settings, Subscriptions or Membership
   • Location varies by vendor; look under "Profile", "Billing" or "Preferences"
3. Find the Liveup subscription and select Cancel Subscription or End Membership
4. Confirm any warnings about losing access
   • The site may offer a discount to keep you; only accept if it genuinely serves you
5. You should receive a confirmation email; save it
   • If no email arrives within 5 minutes, contact the vendor's support team immediately

Pro tip: If the vendor website makes cancellation deliberately difficult or unclear, take screenshots of your attempts. This evidence supports a complaint to the Consumer Association of Singapore (CASE) if needed.

Cancel liveup if you started a free trial

Free trials auto-renew into paid subscriptions unless you cancel before the trial ends. Singapore's Consumer Protection (Fair Trading) Act requires clear disclosure of trial terms, but the burden is on you to cancel on time.

1. Find your trial end date
   • Check your sign-up email or the app's subscription details
   • Note the exact calendar date (e.g., 15 February 2025)
2. Set a phone reminder for 3 days before the trial expires
   • This gives you a buffer in case the app is unresponsive
3. Follow the cancellation steps for your platform (Apple, Google or vendor) at least 48 hours before expiry
4. Confirm in the app that auto-renewal is switched off

Warning: Liveup and other apps sometimes claim they sent a "renewal reminder" even when the notification didn't reach you. Don't rely on reminders; take control by cancelling early.

What happens immediately after you cancel

Cancelling can feel anticlimactic, but knowing what to expect helps you avoid confusion and catches problems early.

Your access after cancellation

You typically retain access to Liveup until the end of your current billing period. For example, if you cancel on 10 February and your subscription renews on 28 February, you can use Liveup until 27 February at 11:59 PM. After that date, the app may lock you out or show a "subscription expired" message.

If you cancel a free trial before it converts to paid, access may end immediately or at the exact end of the trial period, depending on the vendor's system. Check the app after cancellation to confirm when access stops.

Auto-renewal status

The single most important thing to verify is that auto-renewal has turned off. Don't assume it's cancelled just because you tapped the button.

• Apple: Return to App Store > Subscriptions > Liveup. It should say "Expires on [date]", not "Renews on [date]"
• Google Play: Go back to Subscriptions. The status should read "Cancelled", not "Active"
• Vendor website: Log back in and check your subscription settings show "No active subscription" or "Cancelled"

If auto-renewal is still active, repeat the cancellation steps immediately or contact support.

Your account data

Cancelling your subscription does not delete your Liveup account or personal data. Your profile, saved preferences and purchase history remain in the system. If you want all your data removed, you must request account deletion separately, and Stopee recommends asking the vendor to confirm deletion in writing.

Will you get a refund after cancelling

Refund eligibility depends on what you paid for, how you paid and Singapore's consumer protection laws.

Refund rules for digital subscriptions

If you paid for a monthly or yearly Liveup subscription through an app store or vendor website, refunds are not automatic. Your eligibility depends on three factors: when you subscribed, how long you've had access and the vendor's refund policy.

• Subscriptions active for less than 7 days: Under the Distance Contracts Regulations, if you cancel within 7 calendar days of purchase, you may qualify for a full refund. Submit a request in writing to the vendor or app store immediately and cite the 7-day cooling-off period
• Subscriptions active for 7 days or longer: Refunds are discretionary and subject to the vendor's policy. Contact support and explain your reason for cancellation (e.g., "The service doesn't meet my needs"). Some vendors will offer a partial refund as a goodwill gesture
• Paid in advance for a yearly plan: If you paid S$8.98 upfront for 12 months and cancel after 3 months, request a pro-rata refund for the unused 9 months. Vendors sometimes grant this if you provide evidence of non-use

Refund rules for physical goods via liveup vendor stores

If you purchased physical products through a Liveup vendor (for example, liveitup.sg), different rules apply. Their stated Right of Return and Refund policy permits returns within 15 days of receipt. Refunds are processed within 15 days of your request, but delivery costs may be deducted. This is not a Liveup subscription refund; it's a product return.

How to request a refund

1. Contact the vendor or app store in writing (email or in-app message)
   • Write: "I subscribed to Liveup on [date] for S$[amount]. I would like to request a refund due to [reason]. My subscription reference number is [number if available]."
2. Mention the 7-day cooling-off period if you're within that window
3. Keep a copy of every message you send
   • Screenshot the timestamp and recipient details
4. If the vendor refuses, escalate to your bank or card issuer
   • You can dispute the charge as a "subscription not cancelled" or "unauthorized renewal"
5. If the vendor is based in Singapore and refuses to budge, file a complaint with the Consumer Association of Singapore (CASE) at case.org.sg

Pro tip: Stopee has helped thousands of consumers recover unauthorized subscription charges by keeping detailed records. Save every confirmation email and take screenshots of your cancellation steps. This evidence dramatically improves your chances of a refund if problems arise later.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions, and knowing your rights is your strongest lever if a vendor resists.

The 7-day cooling-off right

You have a legal right to cancel a distance contract (online purchase) within 7 calendar days without penalty, as long as you haven't used the service extensively. This applies to Liveup subscriptions purchased online. To exercise this right, contact the vendor in writing and cite the Distance Contracts Regulations. Some vendors honour this immediately; others test whether you know your rights. You do.

False or misleading cancellation claims

If a vendor advertises "free cancellation" or "cancel anytime" but makes the process deliberately hidden or impossible, that's a breach of the Consumer Protection Act. You have the right to complain to the Consumer Association of Singapore or request compensation.

Automatic renewal abuse

Singapore law requires vendors to clearly disclose trial period terms, auto-renewal conditions and cancellation methods before you subscribe. If Liveup or the vendor buried this information or made cancellation unclear, you have grounds to dispute charges and request a full refund.

Escalation if the vendor refuses to cooperate

If you've tried cancelling, requested a refund and the vendor ignores you, take these steps in order.

1. Contact the vendor again, this time citing Singapore's Consumer Protection (Fair Trading) Act
   • Write: "I'm invoking my statutory right to cancel under the Distance Contracts Regulations. Please confirm cancellation and process a refund within 14 days or I will lodge a complaint with the Consumer Association of Singapore."
2. If no response within 14 days, file a complaint with CASE (Consumer Association of Singapore) at case.org.sg or call 6100 0315
   • CASE will investigate for free and mediate on your behalf
3. If the charge appears on your bank statement and the vendor won't refund, dispute it with your bank as an "unauthorized transaction" or "service not cancelled"
   • Your bank has 30 days to investigate and may reverse the charge

Common mistakes that prevent successful cancellation

Cancelling a subscription can feel straightforward until it isn't, and small mistakes can leave you charged for months longer. We've seen this happen too many times, and we want you to avoid the traps.

Mistake 1: cancelling the app instead of the subscription

Deleting the Liveup app from your phone does nothing to stop charges. Your subscription renews independently of whether the app is installed. You must cancel within the app store, Google Play or the vendor's website. Many Singaporeans discover this mistake when they receive an unexpected charge weeks later.

Mistake 2: not verifying auto-renewal has turned off

Tapping "cancel" doesn't always stop the subscription. The button is often easy to miss or the system displays an "are you sure?" screen that some people accidentally skip. After cancelling, return to your subscription settings and confirm the status has changed. If it still says "active" or "renews on", cancel again immediately.

Mistake 3: waiting until the billing date to cancel

If you cancel on the day your subscription renews, you may still be charged for the next cycle because the charge processes before your cancellation takes effect. Cancel at least 48 hours in advance of your renewal date.

Mistake 4: not saving proof of cancellation

Screenshots or confirmation emails are your evidence if a dispute arises. Without proof, your bank and the vendor have no obligation to refund you. Take a screenshot of the final "cancellation confirmed" screen and save the confirmation email to a dedicated folder.

Mistake 5: assuming a reminder email means you're protected

Some vendors send "your subscription is about to renew" emails, and you might think this counts as notification. It doesn't protect you legally. The law requires clear notice before you subscribe, not reminder emails when renewal is imminent. Don't rely on reminders; cancel in advance.

Your cancellation checklist

Use this step-by-step checklist to ensure you've cancelled correctly and protected yourself from surprise charges.

Stopee recommends saving all evidence in a folder labelled "Liveup cancellation" on your phone or computer. If a problem arises, you'll have everything you need to resolve it quickly.

Final steps and how stopee can help

You've now got the knowledge to cancel Liveup confidently on your platform, protect your refund rights and escalate if the vendor resists. The last step is action: don't put this off.

Take action today

If you've decided Liveup isn't worth it, cancel within the next 24 hours while you're thinking about it. Postponing means another charge will likely go through. Set a phone reminder for tomorrow morning if you can't do it today.

What stopee does for you

At Stopee, we believe every Singaporean should have control over their subscriptions and their money. We've created detailed guides for every major subscription service to help you cancel smoothly, understand your refund rights and avoid traps. Stopee has helped thousands of consumers save money by cancelling forgotten subscriptions and recovering unauthorized charges. If you need help with any other subscriptions, Stopee's guides cover most major services you might have signed up for.

Contact information for escalation

If Liveup vendor disputes your cancellation or refuses a refund, here's where to escalate.

• Apple App Store refund appeals: Contact Apple Support directly at support.apple.com or reply to your purchase email with "Request for refund: Liveup subscription"
• Google Play Store refund appeals: Go to play.google.com/store/account, find the purchase, and click "Report a problem". Provide evidence of your cancellation attempt
• Vendor or Liveup support: The primary cancellation address for Liveup-related enquiries is often routed through iPostal1, though you should verify the correct contact address directly from the vendor's official documentation or customer service page before submitting any formal requests
• Consumer Association of Singapore (CASE): File a free complaint at case.org.sg or call 6100 0315 if the vendor ignores your cancellation request or refund claim
• Your bank's dispute team: If charged after cancellation, contact your bank within 30 days to dispute the charge as "unauthorized subscription renewal"

Cancelling Liveup is simple once you know the right steps for your platform. By taking action now, verifying auto-renewal is off and saving proof of cancellation, you'll protect yourself from unwanted charges and reclaim control of your subscription spending. Stopee is here to guide you through every step, and we're committed to helping you make informed decisions about the services you pay for every month.