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Cancel Lookfantastic: The Right Way
How to cancel lookfantastic and reclaim your beauty budget
Understanding lookfantastic and why you might want to leave
Lookfantastic is an international online beauty retailer offering skincare, haircare and cosmetics from established brands. The platform operates both one-off purchases and a subscription service called the Lookfantastic Beauty Box, which delivers curated monthly beauty products to your door.
If you subscribed in Singapore, you may receive monthly boxes at SGD 38.00 or other pricing tiers, depending on your plan. Many customers sign up for the variety and discovery aspect, but circumstances change: budgets tighten, product preferences shift, or you find better value elsewhere.
The good news is that cancelling Lookfantastic is straightforward if you know the exact steps and timing rules. At Stopee, we help you navigate subscription cancellations with confidence, so you keep control of your money and your inbox.
What lookfantastic offers in singapore
Lookfantastic sells individual beauty products and operates a curated monthly subscription box service. You can purchase single items, commit to themed boxes, or select flexible subscription plans with various delivery options.
The subscription model appeals to beauty enthusiasts who enjoy surprise products, but it requires active management to avoid unwanted charges.
Why customers cancel
Common reasons for cancellation include: budget constraints, product quality concerns, duplicate items received, delivery delays, or simply finding better value with competitor brands.
Whatever your reason, you have clear consumer rights in Singapore that protect you during the cancellation process.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when cancelling online subscriptions.
Right to cancel within 14 days
You have a statutory 14-day cooling-off period from the date you receive your order or subscription box. This applies to both one-off purchases and the first Lookfantastic Beauty Box.
During this window, you can cancel without penalty or justification, provided the goods remain unopened and in original condition. This is not a courtesy; it is your legal entitlement.
Refund timeline and conditions
Once you initiate a return under the 14-day window, Lookfantastic must process your refund within 5 to 7 working days of receiving the returned items. Refunds are credited to your original payment method.
Pro tip: Check Lookfantastic's holiday extension policy: items purchased between 1 November and 31 December can be returned until 31 January 2026. Keep your proof of purchase and delivery confirmation.
What if lookfantastic refuses your cancellation?
If Lookfantastic denies your cancellation request or fails to process a refund within the stated timeframe, you can escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes and can compel retailers to comply with fair trading rules.
Stopee recommends documenting every communication: email screenshots, chat logs, order confirmations and refund tracking numbers. This evidence strengthens your case if you need to file a formal complaint.
How to cancel lookfantastic subscriptions step by step
The cancellation method depends on where you manage your subscription: via the Lookfantastic website, the mobile app, or third-party app stores.
Cancelling a beauty box via the lookfantastic website
This is the primary cancellation method and takes fewer than 5 minutes to complete.
- Open your web browser and go to www.lookfantastic.com.
- Log in using your email address and password.
- If you have forgotten your password, select "Forgot password" and follow the reset link sent to your email.
- Navigate to your Account menu (usually top-right corner, under your profile icon).
- Select "Manage subscription" or "Subscriptions" from the dropdown options.
- Locate your active Beauty Box subscription in the list.
- Note the next renewal date displayed beside your plan.
- Select the "Cancel" button next to your subscription.
- Warning: You must cancel before the 25th of the month preceding your renewal. If your next box renews on 15 March, cancel by 25 February. Cancelling on 26 February or later will not prevent the March charge.
- Confirm your cancellation when prompted.
- Lookfantastic may offer a discount code to retain you; decline this if you are certain you want to cancel.
- Wait for a confirmation email from Lookfantastic (usually within 24 hours).
- Save this email as proof of cancellation in case of a billing dispute.
Pro tip: Set a phone reminder for the 20th of each month to check your subscription status. Many cancellation problems arise from customers forgetting the 25th deadline.
Cancelling app-based subscriptions (Apple and google)
If you subscribed through the Lookfantastic mobile app on iOS or Android, you must cancel through the app store itself, not within the Lookfantastic app.
For Apple iPhone and iPad:
- Open the Settings app on your device.
- Tap your name at the top of the screen (Apple ID profile).
- Select "Subscriptions" from the menu.
- Find "Lookfantastic" in your active subscriptions list.
- Tap on Lookfantastic and select "Cancel subscription."
- You may see a prompt offering a discounted renewal; tap "Cancel anyway" to proceed.
- Confirm the cancellation on the final screen.
- Check your email for an Apple receipt confirming the cancellation.
For Android (Google Play):
- Open the Google Play app on your device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions" and then "Subscriptions."
- Find "Lookfantastic" in your active subscriptions.
- Tap Lookfantastic and select "Cancel subscription."
- Confirm your cancellation when prompted.
- Check your email for a Google Play receipt confirming the cancellation.
Warning: Do not simply delete the Lookfantastic app; this does not cancel your subscription. You will continue to be charged monthly until you cancel through Apple or Google's subscription settings.
Stopee has helped thousands of customers avoid unwanted charges by catching this exact mistake before renewal dates pass.
Lookfantastic pricing in singapore
Understanding the cost structure helps you decide whether cancellation or a plan change makes financial sense.
| Plan | Price | Frequency | Delivery | Commitment |
|---|---|---|---|---|
| Monthly Beauty Box (standard) | SGD 38.00 | Monthly | Included | No commitment |
| 1-month flexible subscription | SGD 15.50 | Monthly | SGD 3.95 standard or SGD 11.95 express | One month |
| 12-month commitment subscription | SGD 15.50 | Monthly | Included | 12 months |
| Seasonal or themed boxes | Variable | Occasional | Variable | None |
If you enrolled in a 12-month commitment plan, you may face early termination fees if you cancel before month 12. Check your original confirmation email or account terms to confirm your plan type.
What happens after you cancel lookfantastic
Cancelling a subscription involves several outcomes you should understand to avoid confusion or unexpected charges.
Your account and order history
Cancelling your subscription does not delete your Lookfantastic account. Your profile, order history, saved addresses and payment methods remain active, allowing you to make one-off purchases in future if you wish.
If you want to close your account entirely (not just cancel the subscription), you can request account deletion via the Privacy & Data section of your account settings. Lookfantastic will retain transaction records for accounting and legal compliance purposes.
Deliveries and pending orders
If you cancel your subscription but a box has already been dispatched before your cancellation processed, that box will still arrive. You have the full 14-day return window to send it back unopened for a refund.
Cancelling a subscription does not retroactively cancel orders that have already entered the shipping pipeline.
Email communications
After cancellation, Lookfantastic will stop sending you promotional emails and subscription reminders. You may still receive transactional emails (order confirmations, shipping updates) if you make future one-off purchases.
Stopee recommends checking your email spam folder after cancellation to confirm you have truly stopped receiving marketing mail from Lookfantastic.
Refunds and your right to return items
Your refund eligibility depends on whether you are cancelling within the 14-day cooling-off period or after.
Refunds for cancellations within 14 days
If you cancel your subscription or Beauty Box within 14 days of receiving the first box, you are entitled to a full refund. The items must be unopened, unused and in original packaging.
To claim this refund, initiate a return through your Lookfantastic account. You will receive a prepaid return label (in most cases) or be given instructions for how to return the items at your own cost.
Standard returns after 14 days
After the 14-day cooling-off window closes, you can still return unopened beauty items for up to 30 days from receipt. Refunds are processed within 5 to 7 working days once Lookfantastic receives and inspects the returned package.
Pro tip: Used or opened cosmetics, skincare and haircare products are generally non-returnable for hygiene reasons. Keep all boxes sealed until you are sure you want to keep the items.
Holiday extension period
Items purchased between 1 November and 31 December each year can be returned until 31 January of the following year, giving you an extended 60-day return window during the festive season.
Always check the Lookfantastic Refunds & Returns page for the latest terms, as policies can update seasonally.
Common cancellation mistakes to avoid
Subscription cancellation sounds simple, but small errors can leave you paying for boxes you do not want. We have seen these traps trip up even careful customers.
Missing the 25th-of-month deadline
The most frequent mistake is cancelling after the 25th of the month before your renewal date. Lookfantastic processes renewals mid-month, and once a charge has been authorised, cancelling after the fact requires a refund request rather than a simple cancellation.
Set a calendar reminder for the 20th of each month to check your account well before the cutoff.
Deleting the app instead of cancelling the subscription
Uninstalling the Lookfantastic app from your phone does nothing to cancel your subscription. Your payment method remains on file, and you will be charged until you formally cancel through Apple or Google settings.
This mistake costs customers hundreds of pounds or dollars annually because they assume deletion equals cancellation.
Confusing cancellation with account deletion
Cancelling your subscription keeps your account active. If you want to be completely removed from Lookfantastic's database, you must separately request account deletion. Cancellation alone does not stop marketing emails in all cases.
Not saving your cancellation confirmation
Always keep the confirmation email Lookfantastic sends after you cancel. If a charge appears on your next billing cycle despite cancellation, this email is your proof of cancellation and essential for disputing the charge with your bank or credit card issuer.
Cancellation checklist for lookfantastic
Use this step-by-step checklist to ensure your cancellation is complete and documented.
| Task | Status | Deadline |
|---|---|---|
| Log into your Lookfantastic account | [ ] Done | Before 25th of month |
| Navigate to "Manage subscription" | [ ] Done | Before 25th of month |
| Click "Cancel" and confirm the action | [ ] Done | Before 25th of month |
| Take a screenshot of the cancellation confirmation | [ ] Done | Immediately after cancellation |
| Check email for confirmation from Lookfantastic | [ ] Done | Within 24 hours |
| Save the cancellation email to a folder for records | [ ] Done | Immediately |
When to contact lookfantastic customer support
Most cancellations go smoothly, but certain situations require direct contact with Lookfantastic.
Escalation scenarios
Contact Lookfantastic if: you are charged after confirming cancellation, your account does not show a successful cancellation despite attempting it, you are unsure which subscription plan you hold, or you want to change your plan instead of cancelling entirely.
Lookfantastic's primary address for customer service and subscription matters is their registered office in Cheshire, United Kingdom. If you are in Singapore and need urgent support, check your account for a live chat option or email contact form.
Stopee recommends documenting the date, time and content of every support conversation. If Lookfantastic fails to resolve your issue within 14 days, file a complaint with the Consumers Association of Singapore (CASE), which mediates cross-border e-commerce disputes.
Contacting lookfantastic
For subscription cancellation and account queries:
Lookfantastic Limited
Registered Office: Altrincham, Greater Manchester, United Kingdom
Headquarters: Manchester Airport area, United Kingdom
Beauty Box Cancellations: Cheshire address (see their Terms & Conditions page for the most current contact details)
Online: Visit www.lookfantastic.com and use the "Contact Us" form in the footer.
Response times for email queries typically range from 1 to 5 working days, depending on support volume.
Final summary and next steps
Cancelling Lookfantastic is straightforward if you follow the timing rules and use the correct method for your subscription type. Whether you subscribed via the website, Apple or Google Play, you have clear steps and legal protections backed by Singapore's Consumer Protection (Fair Trading) Act.
The key is acting before the 25th of the month, saving your confirmation email and knowing your escalation options if Lookfantastic fails to honour your cancellation request.
Stopee has helped thousands of consumers cancel beauty subscriptions, streaming services and digital memberships across Singapore and beyond. If you encounter resistance or billing problems after cancellation, Stopee's guides on consumer rights and complaint procedures empower you to recover any wrongly charged fees.
Visit Stopee.com to explore more subscription cancellation guides, learn your rights under Singapore law, and find templates for complaint letters to reluctant retailers. You are in control of your money and your subscriptions-take action today.