Manage Rodan + Fields

How to cancel rodan + fields in singapore and protect your rights

What is rodan + fields

Rodan + Fields is a skincare brand that delivers clinically formulated treatments for aging, acne, and sensitivity concerns through regimen-based products and subscription models.

How the brand operates in singapore

The company sells skincare products via one-time purchases or through its PC Perks subscription program, which offers discounted pricing and automatic recurring shipments. In Singapore, you may access Rodan + Fields through international importers, individual consultants, or ecommerce platforms rather than a dedicated local website. This means your cancellation process and support contact details may differ depending on where you purchased.

Understanding the PC perks subscription

PC Perks is the auto-ship subscription program that charges your payment method on a recurring cycle. If you have enrolled in PC Perks, you receive monthly or scheduled shipments and pay a discounted rate compared to one-time purchases. Canceling PC Perks stops these future charges and shipments, but you must act before specific deadlines to avoid being charged for the next cycle.

Why you might want to cancel rodan + fields

There are legitimate reasons why you may decide to end your subscription, and your choice deserves respect and a straightforward cancellation process.

Common reasons for cancellation

You might cancel because the products did not deliver the results you expected, your skin reacted negatively to the formulation, you found better alternatives, your budget shifted, or you simply want to pause before repurchasing. Other customers cancel because they felt pressured into auto-ship enrollment or because the recurring charges surprised them. Whatever your reason, Stopee believes you have the right to exit without friction or guilt.

When to cancel before the cutoff

Timing matters significantly with PC Perks. You must submit your cancellation request at least 5 business days before your next scheduled shipment date to prevent the upcoming charge from processing. If you miss this window, the charge goes through, and you will need to process a return or request a refund separately. Check your account dashboard or confirmation emails for your exact shipment date.

Pricing and plans for rodan + fields in singapore

Understanding what you may have paid helps you identify the right plan when you cancel and ensures you know whether a refund applies.

Product pricing overview

Rodan + Fields pricing in Singapore varies depending on your purchase channel. Below is a summary of typical pricing for popular products:

Pro tip: Check your order confirmation email for the exact price you paid and whether you enrolled in PC Perks or made a one-time purchase. This detail is critical when you request a refund or dispute a charge.

How to cancel rodan + fields subscription

Stopping your PC Perks subscription is a straightforward process if you know where to look and meet the timing requirements.

Cancel PC perks online via your account

The fastest and most reliable way to cancel is through your account dashboard. Follow these steps:

1. Visit the Rodan + Fields website or the platform where you enrolled (e.g., a reseller or consultant site).
   • If you enrolled via a third-party importer or consultant, you may need to log into their platform instead.
2. Log into your account using your email address and password.
   • If you cannot remember your password, use the "Forgot Password" option to reset it before proceeding.
3. Navigate to "My Account" or "Account Settings."
   • Look for sections labeled "Subscriptions," "PC Perks Status," or "Auto-Ship Settings."
4. Select "Change My PC Perks Status" or a similar option for subscription management.
   • The exact wording may vary depending on the platform, but it should relate to pausing or canceling your auto-ship.
5. Click "Delay or Cancel My PC Perks."
   • Choose "Cancel" rather than "Delay" unless you plan to restart the subscription later.
6. Confirm your cancellation request and review any confirmation message.
   • The system should display a confirmation number and effective date.
7. Download or screenshot your cancellation confirmation.
   • Save this image or PDF for your records; you will need it if a charge still appears.

Warning: Submit this cancellation at least 5 business days before your next shipment date. If you miss the deadline, the next charge will process, and you will need to pursue a return or refund separately.

Cancel via customer support if you cannot access your account

If your online dashboard does not work, you cannot log in, or the cancellation option is not visible, contact customer support directly:

1. Gather your account information before contacting support.
   • Have your order number, email address, phone number, and payment method last four digits ready.
   • Know your next scheduled shipment date if possible.
2. Contact Rodan + Fields customer service through the website chat, email, or phone.
   • Support contact details are typically found in the "Contact Us" section of their website or your order confirmation.
   • If you enrolled via a third-party importer or consultant, contact them instead; they may handle cancellations independently.
3. Clearly state: "I want to cancel my PC Perks subscription effective immediately."
   • Specify the date you want the cancellation to take effect, ensuring it is at least 5 business days before your next charge.
4. Ask the representative to confirm the cancellation in writing.
   • Request an email confirmation with the cancellation date and order number.
   • Do not rely on verbal confirmation alone.
5. Keep the support representative's name and the timestamp of your conversation.
   • Note the date and time so you can reference this if a charge still appears.

Pro tip: Call support rather than email if you need immediate cancellation. A phone representative can often process your request faster and confirm the deadline has not passed.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods or services, including subscriptions, and gives you legal leverage if a company refuses to cancel.

Your key rights

You have the right to cancel a subscription or purchase within 14 days of receipt if you change your mind, provided the goods remain unused and in original condition. This is known as the "cooling-off period." Additionally, goods must be of merchantable quality, fit for the purpose stated, and match their description. If a product causes skin irritation or does not perform as claimed, you may have grounds to demand a refund beyond the standard 60-day return window.

If Rodan + Fields or a reseller continues charging you after you submit a cancellation request, or if they refuse to process your cancellation, you can file a complaint with the Consumers Association of Singapore (CASE) or the Health Sciences Authority (HSA) if the product caused harm.

How to escalate if the company ignores your cancellation

If your cancellation request is ignored and you are charged after submitting a valid request, take these steps:

1. Contact your bank or payment provider immediately and report the unauthorized or unwanted charge.
2. Provide your bank with copies of your cancellation request, screenshots, and confirmation numbers.
3. Request a chargeback or refund through your payment method.
4. File a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.
5. If the product caused skin damage or health concerns, report the incident to the HSA (Health Sciences Authority) at www.hsa.gov.sg.

Stopee recommends keeping all communications, receipts, and screenshots as evidence if you need to escalate your complaint to a consumer authority.

What happens after you cancel

Cancellation stops future shipments and charges, but your account and rights do not disappear instantly.

Your subscription status changes

Once your cancellation is processed, your PC Perks subscription ends, and no further auto-shipments are scheduled. Your account typically remains active so you can view past orders, track returns, and access customer support if needed. You lose the PC Perks discount on future purchases, but you can still buy products one-time if you choose to return later.

Data and account access

Rodan + Fields retains your account information for order history and customer service purposes unless you request account deletion. Your personal data is governed by the company's privacy policy. Keep copies of your cancellation confirmation email and receipt for at least 12 months in case a billing dispute arises. If you want to delete your account entirely, contact customer support and ask for account deletion; they will advise on data retention timelines and any limitations.

Refunds and returns for rodan + fields

Rodan + Fields offers a 60-day money-back guarantee, but refunds depend on the condition of the product and whether you follow their return process.

The 60-day satisfaction guarantee

You can return unopened or used products within 60 days of purchase for a full refund, excluding shipping and handling fees. This applies to all Rodan + Fields products purchased directly or via PC Perks. The 60 days runs from the date on your receipt, not from the date you received the product, so act quickly if you are unsatisfied.

How to return products and receive a refund

To initiate a return, follow these steps:

1. Contact Rodan + Fields customer support and request a Return Authorization Form.
   • The form is required to process your return and assign a tracking number.
   • Do not ship products without this form; unauthorised returns may not be refunded.
2. Complete the form with your order number, return reason, and contact details.
3. Pack the product securely and include the completed Return Authorization Form inside the package.
4. Ship the return to the address provided on the form (typically a US-based return center).
   • Keep your shipping receipt and tracking number.
5. Expect refund processing within 10 to 15 business days after the return center receives your package.
   • Refunds are credited to your original payment method.

Warning: Shipping and handling fees are non-refundable. If you return a product after 60 days, Rodan + Fields is unlikely to issue a refund, though you can request an exception. Be aware that international return shipping from Singapore to the United States can be expensive; factor this into your decision.

Exceptions and limitations

Refunds exclude shipping, handling, and taxes. Products must be returned in their original packaging or in unused condition for a full refund. If a product is damaged during shipping or you received the wrong item, contact support immediately and provide photos; they may issue a replacement or refund without requiring a return. Keep your receipt and order confirmation for proof of purchase.

Common mistakes when canceling rodan + fields

Cancellation feels stressful, especially if charges keep appearing after you thought you quit. Here is how to avoid the pitfalls that trap other customers.

Missing the 5-business-day cutoff

The most common mistake is submitting your cancellation request after the 5-business-day deadline. If you miss the window, the next charge processes automatically, and you must then pursue a return or request a refund separately. This adds weeks to your exit process and costs you additional money. Always check your next shipment date immediately when you decide to cancel, then submit your request with at least a week's buffer to be safe.

Confusing cancellation with returns

Canceling your subscription stops future shipments. Returning a product you already received is a separate action that starts the refund process. You can cancel your subscription without returning past products, or you can cancel and return items within the 60-day window. Do not assume that canceling automatically triggers a refund for products already in your home; you must initiate a return separately if you want your money back.

Not saving proof of cancellation

If a charge appears after you cancel, you need documented evidence that you submitted the cancellation request. Screenshots of your account dashboard showing cancellation, confirmation emails, and support chat transcripts are all valuable proof. Without this evidence, disputing the charge becomes difficult. Take screenshots immediately after canceling, and keep them for 12 months.

Relying on verbal confirmation alone

If you cancel by phone, the customer service representative may tell you that your cancellation is complete, but that promise is only as good as the written record. Always ask for a confirmation email to be sent immediately after a phone cancellation, and do not hang up until you have it. This email becomes your proof if a charge still appears next month.

Canceling through the wrong platform

If you enrolled in PC Perks through a third-party importer, consultant website, or reseller, you must cancel through that same platform, not through the main Rodan + Fields website. Canceling in the wrong place leaves your subscription active elsewhere, and charges continue. Identify exactly where you enrolled before attempting to cancel.

Cancellation checklist for rodan + fields

Use this checklist to ensure you cancel correctly and protect yourself from surprise charges:

Key takeaways and next steps

Canceling Rodan + Fields is simple if you act before the 5-business-day cutoff and follow the correct process for your enrollment channel. Keep your cancellation confirmation, monitor your next billing date, and escalate to your bank or CASE if a charge still appears. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps. Your right to cancel is protected by Singapore law, and you do not owe the company an explanation or an apology. Take control of your subscriptions today and prevent future billing surprises.

Contact information for escalation:

If Rodan + Fields refuses to cancel or continues charging you, contact these authorities:

• Consumers Association of Singapore (CASE): www.case.org.sg | Phone: 6100 0315
• Health Sciences Authority (HSA) - for product safety concerns: www.hsa.gov.sg
• Rodan + Fields corporate address (United States): Commonly listed as the primary contact for subscription cancellations processed by third-party services. If you cannot reach local support, you may escalate to the US corporate office.

Stopee recommends visiting www.stopee.com for additional guides on canceling other subscriptions and managing your recurring charges. Stopee is your trusted resource for navigating cancellations with confidence and protecting your consumer rights.