Manage Shopback

How to cancel ShopBack and recover your subscription fees in singapore

What is ShopBack and why you might want to cancel

ShopBack is a cashback and rewards platform that lets you earn money back on purchases from partner retailers across Singapore. The service works by redirecting you through their links to online stores, where you accumulate cashback credits that you can withdraw or use for future purchases.

ShopBack operates on a freemium model: the basic service costs nothing, but the company also offers ShopBack Plus, a paid monthly membership tier priced at S$1.99 per month (with a first-month free trial). The paid tier promises preferential cashback rates, priority customer support, and bonus earnings on special promotional days.

If you've signed up for ShopBack Plus and discovered the extra benefits don't justify the cost, or if you simply prefer managing your cashback differently, cancelling is straightforward. However, you need to know the key rules around refunds and timing before you proceed. At Stopee, we help thousands of consumers navigate subscription cancellations like this one every month, so let's walk through exactly what you need to do.

When to cancel ShopBack

Cancel ShopBack Plus if you haven't used the platform in the last 30 days, if the preferential cashback rates feel negligible compared to your actual spending, or if you're double-dipping with competitor cashback apps. You should also cancel if you've manually tracked your rewards and realised the platform charges you time without delivering meaningful value.

The free ShopBack account itself has no cancellation urgency unless you want to delete all your personal data from their servers. If you're happy with free tracking but tired of the paid membership upsell emails, cancellation of the Plus tier alone is your answer.

Why consumers cancel ShopBack

Most cancellations happen because users forget they're being charged S$1.99 every month and don't remember signing up for the trial. Others cancel because they switch to a competitor platform or realise the cashback is paid in credit, not cash, which doesn't suit their spending habits.

Some cancellations are driven by frustration with withdrawal delays or minimum balance thresholds that make cashing out awkward. If any of these reasons apply to you, Stopee is here to ensure your cancellation goes smoothly and you recover any fees you're entitled to challenge.

ShopBack pricing and plan details

ShopBack's pricing is simple: the core platform is free, and one paid tier exists in Singapore.

The free trial for ShopBack Plus automatically converts to a paid subscription unless you cancel before your first billing date. Mark that date on your calendar immediately after signing up.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you're buying services like ShopBack Plus, but the scope depends on how ShopBack classifies their membership terms.

What the law covers

Under the Consumer Protection (Fair Trading) Act, unfair contract terms are prohibited. This means ShopBack cannot enforce terms that are so one-sided they effectively deny you meaningful access to the service or unfairly shift risk entirely to you.

For subscription services, Singapore law does not mandate a cooling-off period like some European countries do. However, if ShopBack's terms are found to be unfair or misleading, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI).

The key consumer right you have is transparency: ShopBack must clearly disclose the renewal date, price, and cancellation method before you're charged. If they've buried this information or made cancellation deliberately difficult, document this and report it to CASE.

When to escalate to consumer authorities

If ShopBack refuses to process your cancellation after you've submitted a valid request, or if you've been charged repeatedly after cancelling, contact CASE first. CASE offers free mediation for disputes under S$10,000 and can pressure the company to refund you without litigation.

If CASE mediation fails, you can file a small claims court action through the State Courts. Stopee recommends keeping screenshots of your cancellation confirmation and any unwarranted charges as evidence.

How to cancel ShopBack plus step by step

Cancelling ShopBack Plus is a straightforward process with one critical rule: you must act before your renewal date to avoid being charged another month.

Cancel via the ShopBack app or website

1. Open the ShopBack app on your phone or visit shopback.com on your web browser.
   • If you're on mobile, tap the menu icon (three horizontal lines) or your account profile picture in the top-right corner.
   • If you're on desktop, click on your profile icon or look for "Account" or "Settings" in the navigation menu.
2. Navigate to the membership or account settings section.
   • Look for labels like "My Membership", "ShopBack Plus", "Subscription", or "Billing".
   • On the app, this is usually under "Me" or "Profile"; on the website, check the top-right dropdown menu.
3. Find and click the cancellation link or button labelled "Cancel Plus membership" or "End subscription".
   • ShopBack displays this clearly in the membership section as of August 2024.
   • Pro tip: If you can't find it after 30 seconds, take a screenshot and move to customer support (step 4).
4. Confirm your cancellation when prompted.
   • ShopBack may ask you why you're cancelling (optional feedback).
   • You will see a confirmation message on screen; screenshot this immediately.
   • You should also receive a confirmation email within 5 minutes - save it in a dedicated folder.
5. Verify the cancellation in your account settings within 24 hours.
   • Log back into your ShopBack account and check that "ShopBack Plus" no longer appears as active.
   • Your billing section should now show "No active membership".

Warning: Do not rely on deleting the app or closing your browser tab as a cancellation method. ShopBack's cancellation must be submitted through their official interface to be recorded.

Cancel via customer support if the self-service option is unavailable

1. Open the ShopBack app and navigate to the "Help" or "Support" section, usually found in the menu or settings area.
2. Tap "Contact Us" or "Chat with Support".
   • ShopBack operates an in-app messaging tool available during business hours.
   • If chat is unavailable, look for an email contact or support form on their website.
3. Write a clear message: "I want to cancel my ShopBack Plus membership effective immediately. Please confirm cancellation in writing."
   • Include your account email address or phone number associated with the account.
   • Do not ask for a refund yet; focus on confirming cancellation first.
4. Wait for a response confirming your cancellation.
   • ShopBack typically responds within 24 hours on working days.
   • They will send you a confirmation message or email; save everything.
5. Follow up within 48 hours if you don't hear back.
   • Resend your cancellation request or try contacting them again through a different channel (web form instead of in-app chat, for example).

Pro tip: Keep all communication timestamps and ticket numbers. If ShopBack charges you after you've submitted a cancellation request, you'll have proof of your intent to cancel, which strengthens any refund claim.

What happens immediately after you cancel

Cancelling ShopBack Plus is emotionally anticlimactic, but it triggers three concrete changes to your account.

Your access and benefits after cancellation

Once your cancellation is confirmed, you immediately lose access to ShopBack Plus features. This means your preferential cashback rates drop back to the standard free-tier rate, Plus Day bonuses disappear, and you revert to standard (not priority) customer support.

Your basic free ShopBack account remains active unless you specifically request account deletion. You keep your existing cashback balance and can still shop through ShopBack's partner links-you'll just earn at the basic rate going forward.

Warning: Check your account the day after cancellation confirmation. If you're still being charged or your membership still shows as active, contact support immediately and reference your cancellation confirmation number.

Your automatic renewal and billing

Automatic monthly renewal stops immediately after cancellation is confirmed. You will not be charged S$1.99 in your next billing cycle.

If your cancellation was processed on the 10th of the month and your renewal date is the 20th, you're safe-no charge will occur. If you cancelled after your renewal date has passed, you've already been charged for that month, and you'll need to request a refund separately (see the next section).

Your account data and login

ShopBack keeps your account and historical data on their servers unless you request deletion. You can still log in at any time and re-subscribe to Plus if you change your mind (though you'll restart a new subscription, not resume the old one).

To delete your account and all personal data, request this separately from customer support in writing. Allow 30 days for ShopBack to process a full data deletion request.

Will you get a refund after cancelling

ShopBack's refund policy is strict: membership fees for ShopBack Plus are non-refundable, even if you cancel mid-month or mid-cycle.

The non-refund rule explained

ShopBack's terms explicitly state that cancellations made mid-term do not qualify for a pro-rata refund. If you paid S$1.99 on the 1st of the month and cancelled on the 15th, you've forfeited the second half of the month.

This is ShopBack's standard policy as of August 2024, and they apply it consistently. However, this policy is not set in stone legally-it depends on whether a dispute arises and whether a consumer authority or court views the term as fair.

When you can challenge the no-refund policy

You can challenge ShopBack's non-refund policy if:

• You were charged without explicit prior consent to the paid membership.
• The benefits promised (e.g., "+0.5% cashback") were materially unavailable or misrepresented.
• ShopBack made the cancellation deliberately hard to find, suggesting they hid the non-refund clause intentionally.
• You cancelled within 7 days of the trial-to-paid conversion, which some courts view as a "cooling-off" grace period for digital services.

If any of these apply to your situation, document your evidence and contact CASE. Stopee has seen CASE successfully pressure platforms to issue refunds when non-refund terms were paired with dark patterns (like hiding the cancellation button).

Refunds for purchases made via ShopBack pay

ShopBack Pay is separate from the membership subscription. If you've made a purchase using ShopBack Pay and want a refund, you must request it from the merchant within 14 days of the purchase date.

The merchant then has 60 calendar days from the order creation date to lodge the refund request with ShopBack. Refunds are processed back to your original payment method and typically arrive within 5 to 7 business days.

Common mistakes to avoid when cancelling

We understand that cancelling a subscription feels like a small admin task-until it goes wrong and you're charged again the following month. Here are the pitfalls that trap most people.

Mistake 1: assuming the trial has already expired

Many users activate the free trial and forget the exact end date. They assume it lasts 30 days from signup, but ShopBack's billing cycle aligns with your account creation date, not the calendar month. If you signed up on the 15th, your renewal is the 15th of the next month-not the 30th or the 1st.

Set a phone reminder for three days before your trial expires. This gives you a buffer to cancel without accidental charges.

Mistake 2: relying only on email confirmation

ShopBack sometimes sends confirmation emails, but they can be delayed or sent to spam. Don't assume you're cancelled until you log into your account and see your membership status switched to "inactive" or "no active subscription".

Stopee recommends taking a screenshot of your account settings page showing the cancelled status. If you're charged despite cancellation, this screenshot is your proof.

Mistake 3: cancelling on the wrong account

If you've used multiple email addresses to create ShopBack accounts, ensure you cancel on the correct one. Log in with the email you use for receiving billing notifications and check which account is actually subscribed to Plus.

Mistake 4: not following up on unanswered support requests

If you submit a cancellation request via chat or email and don't receive confirmation within 24 hours, assume silence means non-processing. Send a follow-up message or try a different support channel. ShopBack's support can be slow, especially on weekends.

Checklist: confirm your ShopBack cancellation is complete

Use this checklist to verify you've successfully cancelled ShopBack Plus:

• □ I can access my ShopBack account and my membership section shows "inactive" or "no active subscription".
• □ I have a screenshot or confirmation message (from app, email, or support chat) showing my cancellation was processed.
• □ I know my next billing date (check your account or the confirmation message) and I have logged a reminder to verify no charge occurs 24 hours after that date.
• □ If I submitted a support request, I have the ticket number or message ID saved.
• □ I understand that my free ShopBack account remains active for basic cashback tracking unless I specifically requested account deletion.
• □ I have documented the date and method of my cancellation (self-service or support contact) for records.

If you cannot tick all these boxes, revisit the "How to cancel" section or contact ShopBack support directly.

Comparing ShopBack plus to alternatives

Before you finalise your cancellation, consider whether another cashback platform might serve you better, or if ShopBack Basic (free) is genuinely worth keeping.

The free ShopBack Basic tier is genuinely useful if you use it-set up the browser extension or app bookmark so you remember to shop through ShopBack's links. The Plus membership, however, only makes financial sense if you spend more than S$500 per month and actually use your cashback within their payout window.

ShopBack's registered contact address for cancellation disputes

If ShopBack refuses to acknowledge your cancellation or fails to process it despite your requests, you can escalate by sending a registered letter to their legal address:

ShopBack Singapore Pte. Ltd.
65 Pasir Panjang Road
NTUC COMFORT Pasir Panjang Centre
Singapore 118506

Alternative corporate office:

ShopBack Singapore Pte. Ltd.
77 Ayer Rajah Crescent
Singapore 138636

Include a copy of your cancellation request, screenshots of your account, and the date you submitted your cancellation. Address it to "Cancellations Department" or "Legal Department". Send it via registered mail so you have proof of delivery.

Once you've sent this letter, contact CASE (www.case.org.sg) and file a formal complaint. Include your letter receipt as evidence of your escalation attempt.

Final summary and next steps

Cancelling ShopBack Plus is simple, but the stakes are real: miss your renewal date and you're charged automatically, and ShopBack's no-refund policy is deliberately rigid. Your power lies in acting fast and documenting everything.

Here's what you've learned: ShopBack Plus costs S$1.99 per month and offers a first-month free trial that auto-renews. You must cancel before your renewal date through the app/web portal or by contacting support. Singapore's Consumer Protection (Fair Trading) Act gives you leverage if ShopBack's terms are unfair or if they hide the cancellation method. Non-refund clauses can be challenged if the benefits were unavailable or the cancellation process was deliberately obscured. And if ShopBack ignores your cancellation request, escalate to CASE or file a small claims action.

Document every step. Screenshot your cancellation confirmation, save all support emails, and set a reminder to verify you weren't charged after your renewal date. If you're charged despite cancellation, you have legal grounds to demand a refund-and Stopee's cancellation framework has helped thousands of consumers recover unexpected fees and navigate company resistance.

Start your cancellation today using the step-by-step instructions above. If ShopBack's support team doesn't respond within 24 hours, escalate immediately. Your time and money matter, and Stopee is here to make sure you reclaim both.