Manage 4Ddig

How to cancel 4DDiG and recover your money in singapore

What 4DDiG is and why you might want to cancel

4DDiG is a data-recovery software application developed by Tenorshare that retrieves lost or deleted files from your computer or external storage devices. The tool offers trial previews, multiple licence terms ranging from monthly to lifetime access, and file repair capabilities for advanced users. You may purchase 4DDiG directly from Tenorshare's website, through Google Play, the Apple App Store, or third-party resellers like Share-It and MyCommerce.

Cancellation reasons vary: you may have recovered your data and no longer need active protection, upgraded to a competitor's product, or discovered the software doesn't fit your workflow. Whatever your reason, Stopee is here to walk you through every cancellation option available in Singapore and help you understand your refund entitlements.

How 4DDiG is sold in singapore

4DDiG reaches Singapore customers through multiple channels, each with different purchase terms and cancellation policies. Tenorshare's official website, reseller platforms, and app stores all handle subscriptions differently, which means your cancellation route depends on where you bought your licence.

Official site purchases may qualify for a 30-day money-back guarantee. App Store and Google Play purchases follow platform-specific rules that override Tenorshare's terms. Understanding your purchase channel is the first step to a smooth cancellation, and Stopee specialises in untangling exactly that complexity.

Who operates 4DDiG

Tenorshare (Hongkong) Limited is the verified legal entity behind 4DDiG. The company's registered headquarters is in Hong Kong; no Singapore office address has been publicly confirmed. This matters for your cancellation because support requests and refund claims route through Tenorshare's Hong Kong-based team, typically with response times between 24 and 48 hours.

Your consumer rights in singapore and escalation options

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading claims, and breaches of guarantee. These rights apply to software licences purchased within Singapore and give you legal leverage if Tenorshare refuses to cancel or refund without reasonable cause.

Key statutory protections

Under Singapore law, goods and services must be of merchantable quality, fit for purpose, and supplied with reasonable care. If 4DDiG fails to recover your data as advertised, or Tenorshare locks you into automatic renewal without clear consent, you have grounds to challenge that term. The Competition and Consumer Commission of Singapore (CCCS) handles complaints and can investigate unfair business practices.

If Tenorshare refuses your cancellation or refund request without justification, you can escalate to the CCCS or pursue a small claims tribunal action for amounts under SGD 10,000. Stopee recommends documenting all communication with support-emails, timestamps, and refusal reasons-to strengthen your case if escalation becomes necessary.

Automatic renewal and opt-out rights

Singapore law requires companies to obtain your explicit, informed consent before charging you for automatic renewal. Tenorshare must provide a clear cancellation mechanism and remind you of renewal dates. If the company made renewal difficult to cancel or failed to send renewal reminders, you may dispute the charge with your card issuer or the CCCS.

Pricing and licence options in singapore

4DDiG offers three primary licence terms with different price points and renewal cycles.

4DDiG licence plans and costs

Prices are approximations converted from USD at the rate of 1 USD = 1.37 SGD, as of February 2026. No Singapore-specific official pricing was available. Actual SGD amounts may fluctuate based on real-time exchange rates and regional promotions.

Why the price matters for your cancellation

Monthly licences renew more frequently, so cancellation errors cost you money faster. Annual and lifetime plans reduce renewal risk but lock you in longer. If you purchased a 12-month licence and want to cancel after one month, you're entitled to a refund only if Tenorshare's 30-day guarantee applies and you meet their specific refund conditions (more on that later).

How to cancel 4DDiG based on where you bought it

Your cancellation method depends on your purchase platform: Tenorshare's official website, Google Play, the Apple App Store, or third-party resellers. Each route has different timelines and refund rules.

Cancel a tenorshare website purchase

If you bought your 4DDiG licence directly from Tenorshare's site or through common resellers like Share-It and MyCommerce, you cancel by contacting Tenorshare support directly.

1. Visit Tenorshare's support page or email their customer service team with your purchase details (order number, email address, licence key).
2. Request cancellation in writing and specify whether you want to apply for a refund under the 30-day money-back guarantee.
3. Tenorshare typically responds within 24 to 48 hours with a confirmation and next steps.
4. Pro tip: Submit your cancellation request at least 5 business days before your next renewal date to avoid an unwanted charge.
5. Once Tenorshare confirms cancellation, your licence stops renewing from the next billing cycle, but your current access continues until that cycle ends.
6. Warning: Do not rely on automatic payment cancellation alone; always get written confirmation from Tenorshare that your subscription is cancelled, otherwise you risk a surprise charge.

Cancel a google play subscription

Google Play subscriptions cancel through your Play Store account settings, and cancellation takes effect immediately.

1. Open the Google Play Store app on your Android device or visit play.google.com on your computer.
2. Navigate to your Account menu (top right corner) and select "Subscriptions" or "Manage subscriptions".
3. Find 4DDiG in your active subscriptions list.
4. Tap or click "Cancel subscription" and confirm the cancellation.
5. Google will process the cancellation immediately, and you retain access to the app until the current paid period expires.
6. Warning: Google Play cancellations do not trigger refunds for amounts already paid. If you cancel mid-cycle, that money is forfeited unless Google's refund window (typically 48 hours from purchase) is still open.

Cancel an apple app store subscription

Apple's subscription management is built into device settings and takes effect from the next billing date.

1. On your iPhone or iPad, open Settings and tap your Apple ID name at the top.
2. Select "Subscriptions" from the menu.
3. Find 4DDiG in your active subscriptions and tap it.
4. Tap "Cancel subscription" and confirm your choice.
5. Your cancellation takes effect at the end of your current billing period; access continues until then.
6. Pro tip: Apple follows a 14-day refund policy from the date of purchase if you cancel immediately after buying. After that window, refunds are at Apple's discretion.
7. Warning: Tenorshare cannot issue refunds for App Store purchases; all refund decisions rest with Apple, so contact Apple Support if you believe you deserve a refund.

Refund eligibility and the 30-day money-back guarantee

Tenorshare offers a 30-day money-back guarantee for purchases made via its official website, but only under specific conditions. App Store and Google Play purchases follow their own refund policies, not Tenorshare's.

When tenorshare will refund you

Tenorshare issues refunds within 30 days if you can demonstrate one of these valid reasons:

• Duplicate charges within 48 hours of your original purchase
• You purchased the wrong product by mistake
• You were overcharged for extra service fees
• Your registration code was not provided within 24 hours of purchase
• Technical issues remain unresolved despite good-faith support efforts within the 30-day window

When tenorshare will not refund you

Tenorshare explicitly excludes refunds for:

• Change of mind or dissatisfaction without technical fault
• Regional price differences or currency fluctuations
• Misunderstanding what the software does (this is why the trial version matters)
• Registration code delays under 2 hours (you must wait at least 2 hours before claiming non-delivery)
• Your refusal to cooperate with support troubleshooting
• Cancellations requested after your subscription has already renewed
• Refund disputes handled by your card issuer as "unauthorized" charges
• Any request submitted more than 30 days after purchase

Refunds for app store and google play purchases

If you bought 4DDiG through Apple App Store or Google Play, Tenorshare has no authority over refunds. You must contact Apple or Google directly. Apple typically allows refunds within 14 days of purchase if you request cancellation immediately. Google Play offers a 48-hour refund window from the date of purchase. After those windows close, refunds are discretionary and rare.

What happens to your access after you cancel

Cancellation does not instantly delete the software or lock you out immediately; instead, your licence access phases out based on your purchase platform.

Access timeline after cancellation

For Tenorshare website purchases, your 4DDiG licence remains active until the end of your current paid billing cycle. If you cancel a monthly subscription on day 15 of a 30-day cycle, you keep full access until day 30. Your renewal does not trigger, and no further charge occurs.

For Google Play subscriptions, cancellation takes effect immediately. Your current paid period may continue, but any upcoming renewal is blocked.

For Apple App Store subscriptions, cancellation applies from the next billing cycle, so you retain access until that date arrives.

Your recovered files and data

Cancelling your 4DDiG subscription does not delete files you have already recovered and saved to your computer. Those files are yours and remain on your device. Cancellation only removes your entitlement to future automatic upgrades, premium features, and technical support from Tenorshare.

Pro tip: Before cancelling, export or back up any recovered files to a secure location and save your registration details or licence key in case you need to reactivate later. Stopee strongly recommends keeping records of your transaction and any support communications for up to 2 years.

Common mistakes when cancelling 4DDiG

Cancellation can feel overwhelming when you're juggling multiple payment platforms and company timelines. Stopee wants to help you avoid the pitfalls that trap other users.

Mistake 1: cancelling through the app instead of your billing account

Deleting the 4DDiG app from your phone does not cancel your subscription. You must cancel through your payment platform (App Store, Google Play, or Tenorshare directly) to stop future charges. Check your billing account and confirm cancellation in writing.

Mistake 2: assuming automatic payment cancellation is the same as subscription cancellation

If you block 4DDiG payments through your bank or credit card issuer, the payment may fail, but your subscription remains active on Tenorshare's records. This can lead to account suspension, support holds, or complications if you later want to reactivate. Always cancel through the official channel, not your payment method alone.

Mistake 3: missing the 30-day refund window

Tenorshare's 30-day money-back guarantee clock starts from your purchase date, not from the day you decide you want a refund. If you request a refund on day 31, you are ineligible. Mark your purchase date in your calendar and submit refund requests with at least 5 days buffer.

Mistake 4: not documenting your refund reason

Tenorshare receives hundreds of refund requests weekly. If you email them saying "I want my money back," they will likely ask you to justify it. Submit a specific, honest reason-technical failure, duplicate charge, wrong product-backed by order numbers and dates. Stopee recommends keeping a copy of your email and Tenorshare's response for your records.

Cancellation checklist and confirmation steps

Use this checklist to ensure you cancel cleanly and retain evidence of your cancellation.

Before you cancel

• Locate your original purchase receipt or order confirmation email.
• Note your purchase date, order number, and licence key.
• Export or back up any recovered files to external storage or cloud drive.
• Identify your purchase platform (Tenorshare site, Google Play, App Store, or reseller).
• Check your next renewal date to avoid surprise charges.

During cancellation

• Submit your cancellation request in writing (email preferred for proof).
• Include your order number, email address, and purchase date.
• Specify whether you are requesting a refund or simply cancelling future renewals.
• Keep a copy of your cancellation email in a folder dedicated to this transaction.
• Note the date and time you submitted the request.

After cancellation

• Wait for written confirmation from Tenorshare (typically 24 to 48 hours).
• Log into your payment account (App Store, Google Play, or Tenorshare) to verify cancellation status.
• Set a reminder for your old renewal date to confirm no charge occurred.
• Monitor your bank or credit card for any unexpected 4DDiG transactions in the following 2 billing cycles.
• If a charge appears after your confirmed cancellation, contact your card issuer immediately and reference your cancellation confirmation from Tenorshare.

Dispute resolution if tenorshare refuses your cancellation or refund

If Tenorshare denies your cancellation or refund request unreasonably, you have legal recourse in Singapore.

Step 1: escalate within tenorshare

Reply to the support agent's denial email and ask to escalate to management. Explain your reasoning clearly and reference the relevant section of Tenorshare's own refund policy or Singapore's Consumer Protection (Fair Trading) Act. Many denials are reversed at the management level.

Step 2: contact the CCCS

If Tenorshare does not respond within 14 days of your escalation, file a complaint with the Competition and Consumer Commission of Singapore. The CCCS investigates breaches of the Consumer Protection Act and can compel companies to refund consumers or face penalties. Visit www.cccs.gov.sg to lodge your complaint online.

Step 3: pursue a chargeback

Contact your credit card issuer or bank and dispute the 4DDiG charge. Explain that you requested cancellation in writing, Tenorshare refused without valid reason, and the charge is unauthorized or made under false pretences. Your bank can reverse the transaction and freeze the merchant account pending resolution.

Step 4: small claims tribunal

For amounts under SGD 10,000, you can file a case in Singapore's Small Claims Tribunal. The tribunal hears disputes between consumers and traders without requiring a lawyer, and filing fees are low (typically SGD 10 to 20). Bring your email correspondence, purchase receipts, and cancellation confirmation to court.

Your next steps and how stopee can help

Cancelling 4DDiG is straightforward if you know your purchase platform and follow the right sequence. The key is acting within the 30-day refund window, documenting every communication, and understanding your rights under Singapore law.

Whether you're cancelling because the software did not meet your needs, you've recovered your files, or you're switching to a competitor, Stopee has guided thousands of Singapore consumers through subscription cancellations across software, streaming, and software-as-a-service platforms. Our guides cover the exact steps, timelines, and legal protections you need. Visit Stopee.com to explore cancellation help for other services and access consumer rights resources tailored to Singapore's laws.

Stopee believes you deserve transparent cancellation processes and fair refund terms. If Tenorshare or any other company denies you without cause, Stopee is here to remind you that the law is on your side.

Contact details for tenorshare and support escalation

Official support channels

Tenorshare (Hongkong) Limited operates 4DDiG. The company's verified legal headquarters is located in Hong Kong. No Singapore office address has been publicly registered. Support requests are handled through Tenorshare's central support team and typically resolve within 24 to 48 hours.

Contact Tenorshare through their official website support form or email support channel listed on their site. When you contact them, provide your order number, purchase email address, and licence key to expedite processing.

Consumer authority in singapore

If Tenorshare fails to respond or denies your request unreasonably, escalate to the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces consumer protection laws and investigates unfair trading practices. You can lodge a complaint at www.cccs.gov.sg or contact them at 1800-332-3333 (toll-free in Singapore).

Stopee recommends keeping all communication records, screenshots of billing pages, and payment confirmations for your CCCS complaint. The authority takes subscription trap and auto-renewal violations seriously and has authority to compel refunds and impose fines on companies.