Manage Adcreative.Ai

How to cancel Adcreative.Ai and claim your refund in singapore

Understanding Adcreative.Ai and why you might want to leave

Adcreative.Ai is an AI-powered SaaS platform that generates ad creatives and marketing assets for teams and agencies. The service promises fast creative variations, multi-brand management, and team collaboration features. However, not every tool is the right fit for every budget or workflow.

If you subscribed to Adcreative.Ai and now want to cancel, you are not alone. Many users find that the service does not meet their needs, costs more than expected in SGD, or simply no longer fits their marketing stack. The good news is that cancelling is straightforward once you know which platform you subscribed through.

Where you subscribed matters

Your cancellation path depends entirely on where you signed up. Adcreative.Ai operates across three purchase channels: the App Store (iOS), Google Play (Android), and its own website. Each channel has different cancellation mechanics, and Stopee is here to walk you through every option.

Your rights as a singapore consumer

Under Singapore's Consumer Protection (Fair Trading) Act, you have statutory protections against unfair contract terms and misleading claims. While Adcreative.Ai attempts to disclaim withdrawal rights for digital services in its terms, you retain the right to cancel at any time and request a refund if the company has breached its promises or if you can demonstrate you did not use the service.

Pricing overview and what you are paying

Current Adcreative.Ai pricing in singapore dollars

Below are the approximate plans converted to SGD (using a 1.35 exchange rate). Your actual billing may vary due to currency fluctuations and applicable GST.

Is the cost justified?

If you are paying S$52.65 or more per month but rarely log in, or if you signed up for an annual plan without trying it first, cancelling now may save you hundreds of dollars. At Stopee, we help you evaluate whether the cost-to-value ratio makes sense for your business.

How to cancel Adcreative.Ai by platform

Cancelling an app store subscription on iOS

If you subscribed through Apple's App Store, you cancel directly through your Apple ID settings. Adcreative.Ai has no override on App Store billing, so the cancellation happens entirely on Apple's side.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Adcreative.Ai in your active subscriptions list.
5. Tap Cancel subscription.
6. Follow the prompts to confirm cancellation.
   • You will see options to downgrade or pause; select Cancel Subscription at the bottom.
   • Apple may ask why you are cancelling; you can skip this or provide feedback.
7. Check your email for a cancellation confirmation from Apple within a few minutes.

Pro tip: Your access continues until the end of the current billing cycle. If you cancel mid-cycle, you keep access through the paid period.

Warning: Do not delete the Adcreative.Ai app itself; this does not cancel the subscription. You must cancel in App Store settings.

Cancelling a google play subscription on android

Google Play subscriptions are managed through your Google account, not within the app. The process is quick and mirrors Apple's approach.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right (or menu icon).
3. Select Payments and subscriptions then Subscriptions.
4. Tap Adcreative.Ai.
5. Tap Cancel subscription.
6. Follow the confirmation steps.
   • Google may prompt you with retention offers; you can dismiss these.
   • Select Cancel subscription again to confirm.
7. Look for a confirmation email from Google within minutes.

Pro tip: Like Apple, your paid access extends through the current billing period. Cancelling does not cut you off immediately.

Warning: Uninstalling the app or clearing its cache does not cancel your subscription. Use Google Play settings only.

Cancelling a direct web subscription

If you signed up directly on Adcreative.Ai's website using a credit card or other payment method, you cancel within your account dashboard.

1. Visit www.adcreative.ai and log in to your account using your email and password.
   • If you forgot your password, use the "Forgot password" link on the login page.
2. Navigate to Settings or Account Settings (usually in the top right menu or left sidebar).
3. Look for a section labeled Subscription, Billing, or Plan.
4. Click Cancel my subscription or Cancel subscription.
5. Complete the cancellation form that appears.
   • You may be asked why you are cancelling; select the reason that applies.
   • The form will require you to type CONFIRM to prevent accidental cancellations.
6. Click Submit or Confirm cancellation.
7. Watch for a confirmation email from support@adcreative.ai or the billing address listed on your account.

Pro tip: If the cancellation button does not appear, scroll down or check under "Manage subscription" or "View plan details."

Warning: Cancelling your subscription does not automatically delete your account or saved projects. Data deletion is a separate request.

What happens after you cancel

Your access and timeline

Once you cancel, your subscription stops auto-renewing. However, your access to Adcreative.Ai remains active for the remainder of your current billing period. For example, if you cancel on the 15th of a month and your billing cycle runs until the 30th, you keep full access until then.

After your paid period ends, your account will be locked, and you will lose access to all features, saved projects, and templates. Stopee recommends exporting or saving any important creatives before the final day of your billing cycle.

Account deletion is separate from cancellation

Cancelling your subscription does not delete your account. Your profile, login credentials, and project history remain on Adcreative.Ai's servers. If you want to permanently remove your account and personal data, you must submit a separate data deletion request via email to the company.

Refunds and your right to a refund

Adcreative.Ai's refund policy

Adcreative.Ai claims in its terms that digital services are not subject to statutory withdrawal rights. However, the company may grant refunds under specific conditions if you meet the stated requirements.

When you can request a refund

You are eligible for a refund if you meet one of these conditions:

• You did not use the service: You subscribed but created no brand profiles, generated no creatives, and made no meaningful use of the platform. This typically applies within the first few days.
• You subscribed to a monthly plan: You must request a refund within 7 days of your initial purchase.
• You subscribed to an annual plan: You must request a refund within 30 days of purchase.
• You are entitled under consumer law: Under Singapore's Consumer Protection (Fair Trading) Act, if Adcreative.Ai has misrepresented features or breached its obligations, you may be entitled to a refund regardless of the stated timeframes.

How to request a refund

1. Gather documentation showing your subscription date and payment confirmation. Check your email for an invoice or receipt from Adcreative.Ai or your payment provider (Apple, Google, or your bank).
2. Draft a clear email to support@adcreative.ai stating your refund request.
   • Include your account email, subscription plan, billing date, and the reason (non-use, service issues, or misrepresentation).
   • For app-based subscriptions, mention whether you purchased via App Store or Google Play.
   • Keep the tone professional and factual.
3. Reference the company's refund policy if applicable: "I am requesting a refund under your stated 7-day (or 30-day) refund policy for unused subscriptions."
4. If claiming unfair trading practices, reference the Consumer Protection (Fair Trading) Act: "I believe this service does not match the description provided at purchase, and I am exercising my rights under Singapore's Consumer Protection (Fair Trading) Act."
5. Send the email and retain a copy for your records. Expect a response within 5 to 10 business days.

Pro tip: Refunds typically take 2 to 3 weeks to process once approved. Your bank or payment provider may add additional processing delays. Check with your card issuer if the refund has not appeared within 4 weeks.

Warning: If Adcreative.Ai denies your refund request and you believe it is unfair, you can escalate to Singapore's Competition and Consumer Commission (CCCS) or file a dispute with your credit card issuer.

Consumer protections and your rights in singapore

What the consumer protection (Fair trading) act covers

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. This means:

• If Adcreative.Ai claimed features that do not exist or misrepresented its service, you have grounds to cancel and claim a refund.
• Terms that unfairly exclude your legal rights (like a blanket refund denial) can be challenged.
• You are entitled to cancel if the service is fundamentally different from what was advertised.

Escalation steps if the company refuses

1. If Adcreative.Ai declines your refund, send a formal follow-up email referencing the Consumer Protection (Fair Trading) Act and the grounds for your claim.
2. If the company does not respond within 14 days, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg.
3. Provide your email correspondence, invoices, screenshots of the service features or issues, and a clear statement of the problem.
4. If you paid via credit card, you can also dispute the charge directly with your card issuer (chargeback).

Stopee supports you in understanding these protections so you can stand firm if the company tries to deny a legitimate refund claim.

Common mistakes people make when cancelling

You are frustrated, and cancellation is stressful, but these errors can cost you money or create delays

• Deleting the app instead of cancelling the subscription: Removing Adcreative.Ai from your phone does not stop billing. You must cancel in Apple or Google settings first.
• Assuming a free trial extends your access: Once a free trial ends, billing begins immediately. Cancel before the trial ends if you do not want to be charged.
• Missing the refund window: The 7-day (monthly) and 30-day (annual) refund periods start from your first charge date, not from when you first log in. Mark your calendar and act quickly.
• Not requesting account deletion separately: Cancelling your subscription leaves your account active. If you want your data removed, you must email support with a specific data deletion request.
• Paying for a refund or processing fee: Legitimate refunds are free. If someone claims you must pay to receive your refund, it is a scam.
• Ignoring the confirmation email: Always save the cancellation confirmation. You will need it if you dispute a charge later or if Adcreative.Ai claims it never received your cancellation request.

Checklist before and after cancelling

Before you hit cancel

• Export or download any important creatives, templates, or project files you created.
• Check your email for the original invoice and subscription confirmation.
• Calculate how many days remain in your billing cycle; confirm your access end date.
• Verify you are using the correct platform to cancel (App Store, Google Play, or web).

After you cancel

• Save the cancellation confirmation email from Apple, Google, or Adcreative.Ai.
• If requesting a refund, send the email within the stated window and track the response date.
• Monitor your bank or credit card statement for the refund within 3 to 4 weeks.
• If no refund appears, escalate to CCCS or file a chargeback with your card issuer.
• If you want your account deleted, send a separate email to support requesting permanent data removal.

Comparing Adcreative.Ai with alternatives

Other AI ad creative tools you might consider

If you have cancelled Adcreative.Ai and are looking for similar tools, here are a few alternatives used by teams in Singapore:

Contacting Adcreative.Ai for support or complaints

Where to send cancellation or refund requests

Adcreative.Ai is headquartered in Paris, France. While there is no local Singapore office, you can contact the company via email:

• Email: support@adcreative.ai
• Company address: Adcreative.Ai, Paris, France (check the website footer for the full registered address)
• Response time: Typically 5 to 10 business days

Always email from the address associated with your account for faster verification.

If Adcreative.Ai does not respond

If the company fails to respond to your cancellation or refund request within 14 days, you can escalate your complaint to:

• Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg | Email: cccs@cccs.gov.sg | Hotline: 1800-6642-800
• Your credit card issuer: File a chargeback dispute citing non-delivery or misrepresentation of services
• Small Claims Tribunal: If the amount in dispute exceeds S$5,000, you can file a civil claim

Summary and next steps

Cancelling Adcreative.Ai is straightforward once you identify your subscription platform. Whether you subscribed through the App Store, Google Play, or the web, you now have the exact steps to stop billing and potentially claim a refund.

Remember: you have rights under Singapore's Consumer Protection (Fair Trading) Act. If Adcreative.Ai promised features it did not deliver or refused a legitimate refund claim, you can escalate to the CCCS or dispute the charge with your bank.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid dark patterns designed to lock you in. Use our detailed guides to protect yourself and make informed decisions about your digital services. If you have questions about your cancellation or need help drafting a refund request, visit Stopee for step-by-step support tailored to your situation.