Manage Aftershoot

How to cancel aftershoot and understand your refund rights in singapore

What aftershoot is and who uses it

Aftershoot is an AI-powered software tool designed for photographers-whether professional, commercial, or enthusiast-to streamline image workflows. The platform automates photo culling, detects duplicate shots, and offers AI-driven editing features to help you save hours on large shoots.

If you've subscribed to Aftershoot but no longer need its features, or if you're unhappy with the service, you have cancellation options. At Stopee, we guide consumers through every step of ending subscriptions fairly and on their own terms.

Why photographers choose aftershoot

Photographers use Aftershoot to reduce manual sorting time and standardize initial selects across batches of images. The tool integrates into desktop and mobile workflows, making it useful for wedding photographers, event shooters, and studio professionals handling high volumes.

How aftershoot pricing works

Aftershoot offers four main subscription tiers in Singapore dollars, with both monthly and annual billing options. Annual plans offer significant savings compared to paying month-to-month.

Pro tip: Prices are converted from USD at approximately 1.265 SGD per dollar. Actual App Store or Google Play charges may include GST and vary slightly. Always check the in-app price before subscribing.

Your consumer rights in singapore and why they matter

Before you cancel, understand what consumer protections apply to your Aftershoot subscription in Singapore.

What singapore law says about subscriptions

The Consumer Protection (Fair Trading) Act is your legal safety net when dealing with subscriptions like Aftershoot. This law requires businesses to act fairly, disclose charges clearly, and not use misleading practices. Under the Act, you have the right to cancel subscriptions in certain circumstances, particularly if Aftershoot fails to deliver what it promised or misrepresents features.

Additionally, the Personal Data Protection Act protects your information if Aftershoot stores your billing or usage data. If you cancel, you can request deletion of your personal data where legally permitted.

What aftershoot's policy does not cover

Aftershoot explicitly states its subscriptions are non-refundable once charged. The company does not offer a standard 14-day cooling-off refund period-a gap that surprises many customers. This means once a payment is processed, Aftershoot does not automatically refund unused time or change-of-mind cancellations.

Warning: This does not mean you have no recourse. If Aftershoot charged you without proper consent, failed to deliver services, or the charge was unauthorized, you retain consumer and payment protections separate from the subscription terms.

How to cancel aftershoot across different platforms

Your cancellation method depends on where you subscribed: directly via Aftershoot's website, through Apple App Store, or via Google Play. Each platform has different steps, and it matters which one you use.

Cancelling a direct website or desktop subscription

If you subscribed directly through Aftershoot's website or desktop app, follow these steps to end your subscription.

1. Sign in to your Aftershoot account at the official website or open the desktop app on your computer.
2. Navigate to Account settings from the main menu.
3. Select Manage Subscription or Billing (exact wording may vary).
4. Review your current plan and renewal date.
   • Note the date your next charge will occur.
   • Check whether you are on a monthly or annual plan.
5. Select the Cancel subscription or End subscription button.
6. You will see a confirmation page asking why you are cancelling.
   • You may select a reason (optional) or skip this step.
   • Some accounts offer a pause option instead of cancellation-if you want to try Aftershoot later, pausing for up to 3 months may suit you better.
7. Confirm your cancellation by clicking the final Confirm or Yes, cancel button.
8. You will receive a confirmation email from Aftershoot.
   • Save this email as proof of cancellation.
   • Check that your cancellation date matches the end of your current billing period.

Pro tip: Aftershoot's website may offer a pause feature for annual plans. Pausing suspends your access for a set period without cancelling outright. If you are simply taking a break, pausing is reversible and easier than re-subscribing.

Cancelling an apple app store subscription

If you subscribed via Apple App Store on an iPhone or iPad, Apple handles your subscription-not Aftershoot. You must cancel through Apple's system.

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID at the top of the screen (your name and profile picture).
3. Select Subscriptions from the menu.
4. Find Aftershoot in the list of active subscriptions.
   • If Aftershoot does not appear, it may already be cancelled.
   • Scroll down to see all current subscriptions.
5. Tap on Aftershoot to open its subscription details.
6. Select Cancel subscription or Edit subscription, then choose Cancel.
7. You may see a prompt to keep the subscription or confirm cancellation.
   • Tap Confirm or Yes to proceed.
   • Apple may offer a discounted rate to keep you subscribed-you do not need to accept this.
8. After confirmation, your subscription ends at the current renewal date.
9. Check your email for an Apple receipt confirming the cancellation.

Warning: Deleting the Aftershoot app does NOT cancel your subscription. You must use Apple Settings to cancel the subscription itself, even if you have removed the app from your device.

Cancelling a google play subscription

If you subscribed via Google Play on an Android device, Google manages your subscription. Cancel through the Google Play app or website.

1. On your Android device, open the Google Play Store app.
2. Tap the profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Choose Subscriptions to see all active subscriptions.
5. Find and tap Aftershoot in your active list.
6. Select Cancel subscription.
7. You will see cancellation options or reasons.
   • Choose a reason (optional) or leave it blank.
   • Tap Continue to proceed.
8. Google will ask you to confirm the cancellation.
   • Tap Yes, cancel or Confirm.
9. Your subscription ends at the next renewal date, not immediately.
10. Check your email for a Google Play receipt.

Alternatively, you can visit play.google.com on any web browser, sign in to your Google account, navigate to Subscriptions, and cancel Aftershoot from there using the same steps.

What happens after you cancel aftershoot

Cancellation does not end your access immediately-you keep your features until the current billing period ends. Understanding the timeline prevents confusion and unwanted charges.

Your access during the notice period

When you cancel, your subscription remains active until the end of your current billing cycle. If you are on a monthly plan and cancel on the 10th, you keep full access to your paid tier until the end of that month. On an annual plan, you retain access for the full remaining year until renewal.

This grace period lets you continue using Aftershoot's features while preparing to export your work or switch to another tool.

What to do before your access ends

During your final billing period, take these steps to preserve your work:

• Download or export any edited images, metadata, or custom presets you created in Aftershoot.
• Screenshot your custom AI profiles if you want to remember the settings.
• Review your photo library to ensure all images you need are saved locally or to cloud storage.
• Check if Aftershoot offers a data export feature in Account settings.

After cancellation, Aftershoot may retain your account and data for a limited time. However, the company is not obligated to keep your files indefinitely, so act promptly.

Pausing instead of cancelling

If you subscribed directly via Aftershoot's website on an annual plan, you may have the option to pause for up to 3 months instead of cancelling. While paused, you lose access to Aftershoot's features, but your subscription does not end-it resumes automatically after the pause period.

Pausing is useful if you expect to return to Aftershoot within a few months and want to avoid re-subscribing later.

Refunds and what you should know about aftershoot's policy

Aftershoot's refund policy is restrictive, but it does not mean you are completely without options if something goes wrong.

Aftershoot's stated non-refund policy

Aftershoot clearly states that all paid subscriptions-whether monthly or annual-are non-refundable once charged. The company does not offer prorated refunds for unused time if you cancel mid-cycle. This is a blanket policy covering all plan tiers.

This means if you cancel on the 15th of a 30-day billing period, you forfeit the remaining 15 days of access. Aftershoot does not credit your account or refund the proportion of the month you did not use.

Important exceptions and what to do if you disagree

Although Aftershoot's policy denies refunds, you have consumer protections that may override this policy in specific situations.

• Unauthorized or duplicate charges: If Aftershoot charged you twice in the same month, charged you without permission, or billed you after you cancelled, you have grounds to dispute the charge. Contact your bank, credit card issuer, or payment provider to dispute the transaction within your card issuer's dispute window (usually 60-180 days). This is separate from Aftershoot's refund policy and is your right as a cardholder.
• Service not delivered: If Aftershoot's AI culling feature was broken, the app crashed frequently, or the service did not work as described, you may argue the company failed to deliver what it promised. Under Singapore's Consumer Protection Act, a business must deliver goods or services as advertised. Document these issues and contact Aftershoot's support to request a refund. If they refuse and the fault is clear, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
• Misleading advertising: If Aftershoot's marketing promised features you do not receive, or if the service description was inaccurate at the time you subscribed, this violates fair trading rules. Keep screenshots of what was advertised and contact CCCS if Aftershoot refuses to correct the issue or offer a refund.
• App Store or Google Play refunds: If you subscribed via Apple App Store or Google Play, you can request a refund directly from Apple or Google instead of Aftershoot. Apple allows refunds within 14 days of purchase for accidental or unwanted charges; Google has a similar policy. Contact Apple Support or Google Play support with your order number and reason for the refund.

Pro tip: Keep detailed records: screenshots of charges, confirmation emails, and any communication with Aftershoot support. These are evidence if you need to dispute a charge or escalate to a regulator.

Common mistakes when cancelling aftershoot

Cancelling subscriptions can be frustrating, and small errors often lead to unwanted charges or continued access you did not intend to keep. Here are pitfalls to avoid.

Not cancelling on the correct platform

The biggest mistake is cancelling in the wrong place. If you subscribed via Apple App Store but try to cancel on Aftershoot's website, your subscription will not end. Apple controls your subscription-you must cancel through Apple Settings.

Check your original receipt email to confirm which platform processed your payment. The receipt will say "Apple", "Google", or "Aftershoot" in the header. Cancel on that exact platform.

Confusing cancellation with app deletion

Deleting the Aftershoot app from your phone does not cancel the subscription. Your credit card will still be charged on renewal day. You must actively cancel the subscription through your device settings or account dashboard.

Cancelling too late in the billing cycle

If you cancel after your renewal date has passed, you have already been charged for the next period. Cancellation then prevents the charge after that-but you do not get a refund for the charge you just incurred. Cancel a few days before your renewal date to avoid this.

Pro tip: Set a phone reminder 3 days before your renewal date so you do not miss the window if you decide to cancel.

Not saving your confirmation

After cancelling, you will receive a confirmation email. Many people delete this email or let it get buried in their inbox. Save it or take a screenshot. If Aftershoot charges you again by mistake, you need this confirmation to dispute the charge or contact Aftershoot support.

Cancellation checklist for aftershoot

Use this checklist to ensure your cancellation is complete and your account is secure.

How stopee helps you cancel subscriptions with confidence

Cancelling subscriptions should not feel like a battle. At Stopee, we have helped thousands of consumers cancel unwanted services, recover refunds, and understand their rights. Whether you are leaving Aftershoot because you found a better tool, your budget has changed, or you simply do not use the service, we are here to guide you through every step.

Our expertise covers not just cancellation steps, but the legal protections you have in Singapore-consumer law, payment disputes, and how to escalate when companies refuse to cooperate. Stopee empowers you with clear, practical advice so you take control of your subscriptions, not the other way around.

If Aftershoot refuses a refund you believe you deserve, or if you encounter problems cancelling, Stopee can help you understand your next steps, including escalation to regulators like CCCS or the Consumers Association of Singapore.

Your next steps

Visit Stopee.com today to access our full library of subscription cancellation guides. Whether you are dealing with Aftershoot or any other service, Stopee provides step-by-step instructions, refund advice, and consumer rights information tailored to Singapore. Stopee is your ally in taking back control of your digital spending.