Manage Airdna

How to cancel AirDNA and avoid unexpected charges in singapore

Why you might want to cancel AirDNA

AirDNA is a market intelligence platform built for short-term rental hosts and property investors who need real-time occupancy rates, pricing strategies and market trends. If you've been using it but no longer manage rental properties or find the cost isn't delivering value, cancellation is straightforward once you know where to look. At Stopee, we've helped thousands of users navigate subscription cancellations with clarity and confidence, so let's walk through your options.

When cancellation makes sense

You might cancel AirDNA if you've stopped hosting on Airbnb or similar platforms, switched to a competitor's analytics tool, or simply want to pause your subscription during a quiet rental season. The platform charges between S$26 and S$408 per month or year depending on your plan, so every month you delay could cost you unnecessarily.

The cost of staying subscribed

If you're on a monthly Research plan, you'll pay S$170 every month. Annual plans offer better value but lock you in for 12 months. Before you cancel, check your most recent invoice to confirm your billing cycle and renewal date, so you time your cancellation correctly.

AirDNA pricing plans explained

Understanding what you're paying for helps you decide whether cancellation is the right move or whether downgrading to a smaller plan might suit you better.

Current AirDNA pricing in singapore

How pricing translates to your wallet

All prices shown above are converted from USD using AirDNA's live exchange rate. Your actual charge may vary slightly due to currency fluctuations and applicable taxes. Monthly plans offer flexibility but cost more over a year; annual plans offer savings of 15-20% if you commit upfront.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services, and understanding your rights strengthens your position if disputes arise during cancellation.

What singapore law says about digital subscriptions

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel certain contracts within 14 days of purchase without penalty (the "cooling-off period"). However, AirDNA's Terms of Service explicitly waive this right for most subscription tiers. Even so, if you believe AirDNA has misrepresented its service or failed to deliver promised features, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

When to invoke your consumer protections

If AirDNA refuses to cancel your account or continues charging you after cancellation, document all communication and escalate to CASE. If you suspect unfair contract terms or deceptive pricing, the CCCS can investigate. Stopee recommends keeping screenshots of your account dashboard, billing statements and all email correspondence as evidence.

How to cancel AirDNA: step-by-step

Cancellation works differently depending on whether you subscribed via AirDNA's website, Apple App Store or Google Play Store. Choose your method below and follow the exact steps to avoid hidden charges.

Cancel via AirDNA's website (self-serve)

This is the fastest and most reliable way to cancel. You'll retain access until the end of your current billing period, and you avoid the complications of app store cancellations.

1. Open your web browser and go to https://www.airdna.co
2. Log in using your email and password
   • If you've forgotten your password, click "Forgot password?" and reset it via email
3. Click your profile icon or name in the top-right corner
4. Select Account settings or Subscription from the dropdown menu
5. Look for the section labelled Subscription or Billing
6. Click Manage subscription or Cancel subscription
7. Review the cancellation summary (shows your final access date)
8. Confirm by clicking the red Cancel subscription button
   • AirDNA may offer you a discount to stay; decline unless you genuinely want to continue
9. You'll see a confirmation message on screen; check your email for a cancellation receipt within 5-10 minutes
10. Pro tip: Screenshot the confirmation screen and save the email receipt for your records

Cancel an iOS subscription through apple

If you subscribed via Apple App Store, you must cancel through your Apple account settings, not AirDNA directly.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find AirDNA in the list of active subscriptions
5. Tap AirDNA
6. Tap Cancel subscription or Cancel (the label varies by iOS version)
   • Apple may prompt you to confirm; tap Confirm cancellation
7. You'll see a confirmation message saying your subscription ends on a specific date
8. Warning: Do not delete the AirDNA app - you must cancel the subscription first, or you risk a surprise charge at renewal

Cancel an android subscription through google play

Android users manage app store subscriptions via Google Play Store, separate from AirDNA's website.

1. Open the Google Play Store app
2. Tap your profile icon (top-right corner)
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap AirDNA
6. Tap Cancel subscription
7. Follow any on-screen prompts to confirm
   • Google may ask why you're cancelling; this is optional feedback
8. You'll receive a confirmation email from Google Play
9. Pro tip: Even after cancellation, AirDNA's app remains on your device until you manually delete it

Timing your cancellation to avoid double charges

The biggest mistake Stopee users make is cancelling too late and triggering an unwanted renewal charge. Here's how to time it perfectly.

The critical 48-hour window

You must cancel at least 2 business days (48 hours) before your renewal date to stop the next automatic charge. If your renewal date is Thursday, cancel by Tuesday morning at the latest. If you cancel on Wednesday and your renewal is Thursday, you'll likely be charged anyway.

Find your renewal date

Log into your AirDNA account and look for your next billing date under Account → Subscription or Billing. Your invoice email also shows this date. If you're unsure, contact AirDNA support at hello@airdna.co and ask explicitly: "When is my next renewal date?" Get a written answer before you cancel.

What happens if you miss the window

If you cancel after your renewal has already processed, you'll need to request a refund from AirDNA within 14 days of the charge. Stopee strongly recommends setting a phone reminder 3 days before your renewal date so you never miss the cancellation window.

What happens after you cancel

Cancellation isn't instant termination - you keep access to your data and features until your current billing period ends. Here's what to expect.

Your access rights post-cancellation

Once you cancel, AirDNA guarantees you'll retain full access to all features (market reports, pricing tools, property analytics) until the last day of your paid billing period. If you're on a monthly plan expiring 15 January 2025 and cancel today, you can use AirDNA right up until 23:59 on 14 January. On 15 January, your login will either be disabled or downgraded to a free tier (if available).

Your data after cancellation

You can download your historical data, saved reports and custom pricing rules before your access expires. AirDNA doesn't state how long it retains your data after cancellation, so export anything important immediately after hitting the cancel button. Contact hello@airdna.co if you need help exporting your account data.

Re-subscribing later

If you cancel and change your mind within 12 months, you can re-subscribe without penalty. Your old account can be reactivated, though historical data may not restore. Check with AirDNA's support team before you rely on old data being available.

Refunds: what AirDNA will and won't pay back

Many users expect a refund for unused time after cancellation. AirDNA's refund policy is strict, but exceptions exist if you push back politely and professionally.

AirDNA's standard refund policy

AirDNA does not offer prorated refunds for unused subscription time. If you paid S$170 for a monthly subscription and cancel on day 15, you forfeit the S$85 for days 16-30. The Terms of Service explicitly waive your right to claim refunds based on unused time or cooling-off periods - this applies even if you're in Singapore.

When you might get a refund

While no refund is guaranteed, AirDNA's customer support has issued partial or full refunds in these situations:

• You were charged twice in error (duplicate subscription or billing glitch)
• The platform experienced a major outage that prevented you from using your subscription
• You're within 14 days of purchase and can demonstrate service misrepresentation
• You subscribed via iOS or Android and cancel within the app store's own refund window (typically 48 hours)

How to request a refund from AirDNA

Email hello@airdna.co with the subject line "Refund request for [your email address]". Include your invoice number, the date you cancelled, the reason (duplicate charge, service failure, etc.), and a screenshot of your problem. Stopee recommends keeping your tone calm and factual - aggressive language hardens customer support's resistance to goodwill refunds. Wait 5-7 business days for a response. If AirDNA refuses, escalate to the Consumers Association of Singapore (CASE) at case@case.org.sg if you believe the refusal breaches consumer protection laws.

Common cancellation mistakes and how to avoid them

We've helped thousands of subscribers avoid preventable pitfalls, and here are the errors that cost users money.

Mistake 1: assuming app deletion = cancellation

Deleting the AirDNA app from your phone does not cancel your subscription. Your payment method will still be charged on renewal day unless you actively cancel through your app store settings or AirDNA's website. Always cancel first, then delete the app.

Mistake 2: cancelling too late in the billing cycle

If your renewal is tomorrow and you cancel tonight, you'll almost certainly be charged anyway because AirDNA processes renewals in batches 24+ hours before the renewal date. Set your reminder for 3 days before renewal and cancel then.

Mistake 3: confusing web cancellation with app store cancellation

If you subscribed via Apple or Google Play, cancelling on AirDNA's website won't work. You must cancel through the app store that processed your payment. Conversely, if you subscribed on AirDNA's website, app store settings won't help. Check your original invoice to see which payment processor charged you.

Mistake 4: forgetting to screenshot your confirmation

If AirDNA later charges you again and claims you never cancelled, you'll need proof. Screenshots of the cancellation confirmation and your email receipt protect you in disputes with AirDNA or your bank.

Your cancellation checklist

Use this checklist to make sure you've covered every step before you cancel AirDNA.

How to contact AirDNA if you need help

If you run into problems during cancellation or have questions about your account, here's where to reach AirDNA directly.

AirDNA contact information

AirDNA does not maintain an office in Singapore, but you can reach their support team at the following addresses:

• Email: hello@airdna.co (include your account email, invoice number, and a clear description of your issue)
• Denver headquarters (US): +1 (720) 372-2318
• Barcelona office (Europe): +34 932 205 569

Expect a response within 1-2 business days via email. For urgent issues, calling either office may connect you faster, though time zones may add delays.

Escalation if AirDNA won't cooperate

If AirDNA refuses to cancel, continues charging you after cancellation, or ignores your refund request, you can escalate to Singapore's consumer protection authorities:

• Consumers Association of Singapore (CASE): case@case.org.sg or 1800-6100-6
• Competition and Consumer Commission of Singapore (CCCS): Ask.CCCS@cccs.gov.sg

Provide these authorities with copies of your invoices, cancellation confirmation, and all email exchanges. Stopee has seen CASE successfully force refunds from non-compliant services, so don't assume AirDNA's refusal is final.

Why thousands of users trust stopee to guide their cancellations

Subscription platforms count on users forgetting deadlines, missing small-print terms and giving up when first contact fails. Stopee exists to level that playing field. We've helped thousands of consumers cancel AirDNA, Airbnb Plus, Patreon and hundreds of other services without losing money or access to their data. Our guides walk you through every step, flag the hidden traps and remind you of your consumer rights when services play hardball. Stopee is your ally in taking control of your digital wallet and your inbox. If you're ready to cancel AirDNA or need guidance on any other subscription, Stopee is here to support you every step of the way.