Manage Alchemy

How to cancel alchemy in singapore and claim your refund

Understanding alchemy and why you might cancel

Alchemy is a subscription-based supplement tracking service available as a mobile app and web platform in Singapore. You may have signed up for Alchemy Pro to access premium features, but if the service no longer fits your needs, cancelling is straightforward once you know where you subscribed.

Whether you purchased through the Apple App Store or directly via the Alchemy website, your cancellation path differs. At Stopee, we guide you through both scenarios so you can cancel with confidence and understand your rights to a refund.

What alchemy offers

Alchemy Pro provides premium supplement tracking, personalised insights, and advanced features to manage your wellness routine. The service is delivered through a mobile app (available on Apple's App Store for Singapore users) and a companion web interface. Your subscription renews automatically unless you cancel before the renewal date.

Common reasons to cancel

You might cancel Alchemy if you no longer track supplements regularly, prefer a different app, experienced a billing error, or simply want to reduce monthly expenses. Whatever your reason, Stopee is here to help you navigate the cancellation process efficiently and reclaim control of your subscription.

Alchemy pricing and plans in singapore

Before you cancel, review your current plan so you understand what you are paying for and when your next renewal is due.

Current subscription plans and costs

The yearly plan offers better value if you commit for 12 months. However, if you cancel mid-year, you may be entitled to a pro-rata refund depending on how you purchased and Singapore's consumer protection laws. Stopee recommends checking your receipt to confirm your purchase date and billing cycle before cancelling.

How to cancel alchemy on apple app store

If you subscribed to Alchemy Pro through Apple's App Store on your iPhone or iPad, you manage and cancel the subscription directly within Apple's ecosystem, not through Alchemy's website.

Step-by-step cancellation via apple

1. Open the Settings app on your iPhone or iPad.
   • Tap your name and profile photo at the top of the screen.
   • Select Subscriptions from the menu.
2. Find Alchemy or Alchemy: Supplement Tracker in your active subscriptions list.
   • Scroll through the list if you have multiple subscriptions.
   • Tap the Alchemy subscription to open its details.
3. Tap Cancel Subscription and confirm the cancellation.
   • Apple may display a confirmation screen asking you to reconsider; ignore this.
   • You will see a message confirming your cancellation is effective at the end of the billing period.
4. Keep a screenshot of the cancellation confirmation for your records.
   • This acts as proof if you need to dispute charges later.
   • Stopee advises storing this confirmation in your email or a notes app.

Pro tip: Apple grants you access to Alchemy Pro until your current billing period ends. After that date, you lose access unless you resubscribe. Mark your calendar now so you do not accidentally get charged on renewal.

Verifying your cancellation with apple

Return to Settings > [Your Name] > Subscriptions after 24 hours. Your Alchemy subscription should no longer appear in the active list, or it should display a status like "Expires on [date]". If it still shows as active, wait a few hours and check again, as Apple's systems occasionally lag by a few minutes.

How to cancel alchemy on the website or direct billing

If you subscribed directly through Alchemy's website or were billed directly by Alchemy (not through Apple), you must cancel via your account dashboard or by contacting Alchemy support.

Cancelling through your alchemy account

1. Visit the Alchemy website and log in with your registered email and password.
   • Go to your Account or Profile section.
   • Look for tabs labelled Subscriptions, Billing, Membership, or Payment Methods.
2. Locate your active Alchemy Pro subscription in your account settings.
   • You should see your plan name, price, and next renewal date.
   • Click or tap the subscription to view cancellation options.
3. Select Cancel subscription or Downgrade and follow the on-screen prompts.
   • Some services offer a cancellation survey; fill it out if you wish, but it is optional.
   • Confirm the cancellation by clicking the final Confirm button.
4. Save or screenshot your cancellation confirmation email.
   • Alchemy should send you a confirmation within minutes confirming your cancellation is active.
   • If you do not receive an email within one hour, your cancellation may not have processed.

Warning: If you cannot find a cancellation button in your account settings, do not assume your subscription is safe. Contact Alchemy support directly using the help section on their website or email support to request manual cancellation. Stopee recommends always obtaining written confirmation of cancellation in case you are billed again by mistake.

Contacting alchemy support for cancellation

If the self-service cancellation option is unavailable or you encounter errors, reach out to Alchemy's support team directly. Visit their FAQ page (appalchemy.ai/faq) or submit a support request through the website's help centre. Provide your account email, subscription plan, and request to cancel. Keep a copy of your support ticket number and any responses for your records. Stopee advises following up within 48 hours if you do not receive a reply, as service providers sometimes miss requests during peak periods.

What happens immediately after you cancel

Cancelling Alchemy does not revoke your access instantly; instead, you retain full Pro access until your current billing period concludes.

Your access timeline

After you confirm cancellation, Alchemy Pro remains active through the end of your current monthly or yearly billing cycle. For example, if your renewal date is 15 March, you can use all Pro features until 14 March at 11:59 pm. On 15 March, your access downgrades to the free tier (if available) or stops entirely.

Do not worry about losing your data immediately; Alchemy usually preserves your account data and history even after cancellation, unless you explicitly request deletion. If you ever want to reactivate your subscription, log back in and select your plan again.

Your account data after cancellation

Supplement tracking history, custom notes, and saved preferences typically remain on file for 30 to 90 days after cancellation, depending on Alchemy's data retention policy. Review Alchemy's Terms and Conditions (alchemyvip.net/terms-and-conditions/) to confirm their exact retention schedule. If you want to export or permanently delete your data before that window closes, contact Alchemy support in writing and request confirmation of deletion. Stopee recommends keeping a backup of any important tracking data before you cancel, just in case.

Will you get a refund?

Refund eligibility depends on where you purchased and how long ago you subscribed. Understanding your rights protects you from losing money unnecessarily.

Refunds for apple app store purchases

Apple processes refunds for in-app purchases independently of Alchemy. You do not receive a refund directly from Alchemy; instead, you request a refund through Apple. Use the Report a Problem tool on your Apple receipt (accessible via your iTunes or App Store account purchase history) and select your reason for the refund request. Apple typically responds within 48 hours and refunds to your original payment method (credit card or Apple Balance) within 5 to 10 business days.

Pro tip: You are more likely to succeed if you request a refund within 14 days of purchase or can demonstrate a technical fault (e.g., the app crashed, features did not work as advertised). Refunds after 30 days are rare unless you can prove billing fraud or unauthorised charges.

Refunds for direct website purchases

If you subscribed directly on Alchemy's website, your refund eligibility is governed by their Terms and Conditions and Singapore's Consumer Protection (Fair Trading) Act. Most subscription services allow refunds if you cancel within 14 days of your first charge, provided the service has not been substantially used. Beyond 14 days, refunds are typically non-refundable, though you can cancel to stop future charges. Contact Alchemy support in writing if you believe you are entitled to a refund and cite your reason (billing error, service fault, or the 14-day consumer right). Keep copies of all correspondence. Stopee has helped thousands of consumers recover refunds by providing clear, documented evidence of their claim.

Billing errors and unauthorised charges

If you were charged twice, charged after cancellation, or never authorised the subscription in the first place, you have stronger grounds for a refund. Gather your receipts and contact your bank or credit card provider to report unauthorised or duplicate charges. Your bank can dispute the charge and reverse it while Alchemy investigates. Additionally, report the issue to Alchemy support with your receipt and account details. Singapore's Consumer Protection Act entitles you to compensation for unfair trading practices, so persist if Alchemy refuses to refund a clear error.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act and Distance Selling rules protect you when you cancel a subscription service like Alchemy.

Key protections you have

The Consumer Protection (Fair Trading) Act requires service providers to be transparent about subscription terms, renewal dates, and charges. You have the right to cancel a subscription service, and the company must process your cancellation without unreasonable delays or hidden obstacles. If a service provider breaches these duties, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Additionally, the Distance Selling regulations grant you a 14-day cancellation window for subscriptions initiated online or via distance means (e.g., in-app purchases). Cancellations within this window are entitled to a refund, provided you have not substantially used the service. After 14 days, your right to cancel remains, but refunds depend on the company's terms and whether you can demonstrate a fault.

Escalation if alchemy refuses to cancel or refund

If Alchemy delays your cancellation, refuses to process it, or denies a refund you believe is owed, escalate your complaint to CASE (casenet.org.sg). CASE provides free mediation and can apply pressure on the company to comply with your rights. Provide CASE with your purchase receipt, cancellation request, and any correspondence with Alchemy support. Include a clear summary of why you believe you deserve a refund. Stopee recommends documenting everything in writing from the start so you have a strong case if you need to involve a regulatory body.

Common mistakes when cancelling alchemy

Many people accidentally delay their cancellation or overlook crucial steps, leaving themselves vulnerable to surprise charges or lost refunds. Here are the pitfalls to avoid.

Mistake 1: deleting the app without cancelling the subscription

Removing the Alchemy app from your phone does not cancel your subscription. Your app store account still has an active subscription, and you will be charged on the renewal date even though the app no longer appears on your device. Always cancel through Settings > Subscriptions (Apple) or your Alchemy account dashboard before you delete the app. Stopee advises cancelling at least three days before your renewal date to ensure the cancellation processes in time.

Mistake 2: assuming a failed payment means the subscription is cancelled

If your payment method expired or the payment declined, your subscription does not automatically cancel. Alchemy or Apple will retry the charge, and if they succeed (e.g., you update your card), you remain subscribed. Always manually cancel through the proper channels, even if a payment recently failed.

Mistake 3: contacting alchemy to cancel an apple store purchase

If you subscribed via Apple, Alchemy cannot cancel your subscription directly, even if you email support. You must cancel through Apple's Settings app. Contacting Alchemy support wastes time and may confuse your cancellation attempts. Know your purchase method before you start the cancellation process.

Mistake 4: not keeping cancellation proof

Without a screenshot or confirmation email, you have no evidence if Alchemy or Apple charges you again after cancellation. Always save your cancellation confirmation and check your account one week later to verify the subscription is no longer active. Stopee recommends setting a phone reminder for your renewal date so you can confirm the charge did not happen.

Mistake 5: forgetting to request a refund within 14 days

Singapore's distance selling rules grant a 14-day refund window, but only if you request it promptly. Do not assume the refund is automatic; contact Apple or Alchemy within two weeks of purchase if you want your money back. After 14 days, your refund options shrink significantly unless you can prove a fault with the service.

Your cancellation checklist

Use this checklist to ensure you cancel Alchemy cleanly and protect yourself from future charges.

• Identify where you subscribed: Apple App Store or Alchemy website.
• Log in to your account and locate your subscription details and renewal date.
• Cancel via the correct method (Apple Settings or Alchemy account dashboard).
• Confirm the cancellation and save the confirmation email or screenshot.
• Wait 24 to 48 hours and verify that your subscription no longer shows as active.
• Set a reminder for your original renewal date to confirm you were not charged.
• If you were charged after cancellation, dispute the charge with your bank or contact Apple's support within 30 days.
• If you believe you are entitled to a refund, request it within 14 days of the original purchase date.
• If Alchemy or Apple refuses your refund claim, escalate to CASE (casenet.org.sg).

Alchemy's contact details and registered office

If you need to contact Alchemy directly to request cancellation, escalate a refund dispute, or report a billing error, use the contact methods below. Alchemy Pay Singapore Pte. Ltd. is registered with the Accounting and Corporate Regulatory Authority (ACRA) under UEN 202418224K. Their registered office is located at 60 Paya Lebar Road, #11-53, Paya Lebar Square, Singapore. A secondary address reported by business registries is 61 Robinson Road, #10-03A, Singapore.

For customer support, visit their FAQ page (appalchemy.ai/faq) or submit a help request through their website's support centre. Always include your account email, subscription plan name, and a clear description of your request. Send urgent cancellation or refund requests in writing and retain a copy for your records.

Key takeaways and next steps

Cancelling Alchemy takes just a few minutes once you know whether you subscribed via Apple or the Alchemy website. If you subscribed through Apple, open Settings > [Your Name] > Subscriptions, find Alchemy, and tap Cancel. If you subscribed directly, log into your Alchemy account, navigate to Billing or Subscriptions, and select Cancel. You retain access until your current billing period ends, and you have 14 days to request a refund if you believe you are entitled to one under Singapore's consumer protection rules.

Do not delete the app or ignore your renewal date. Instead, cancel formally, save your confirmation, and verify the subscription is gone one week later. If you encounter delays, refusal, or unwanted charges, Stopee is here to help you understand your rights and escalate your complaint to CASE if necessary. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by arming them with knowledge and clear, step-by-step guidance. You deserve transparency and respect from service providers, and your rights under Singapore law are on your side.