Manage Basenji Apps

How to cancel basenji apps and stop recurring charges in singapore

What is basenji apps and how does it work

Basenji Apps delivers productivity and collaboration tools through subscription plans you can purchase via Apple's App Store, Google Play, or directly on their website. The service uses auto-renewable billing, which means your subscription renews automatically at the end of each billing cycle unless you actively turn off auto-renew.

Understanding where you bought your subscription is critical because it determines who handles your cancellation and refunds. If you subscribed through Apple or Google, those platforms manage your billing and cancellation, not Basenji Apps directly. This separation often confuses users, and many discover too late that deleting the app or account doesn't stop the charges.

How billing works across platforms

Each platform handles billing differently. The App Store processes charges to your Apple ID, Google Play charges your Google account, and website purchases charge your card directly. Your bank statement may show different merchant names depending on which platform processed the transaction, which can make tracking subscriptions harder if you have multiple services active.

Why the app and your account don't auto-cancel subscriptions

Deleting the Basenji Apps app from your device does nothing to stop charges. Similarly, deleting your Basenji account on the website does not cancel an App Store or Google Play subscription. This is a deliberate design choice by the platforms to protect recurring revenue, but it creates a frustrating gap for consumers. At Stopee, we've seen thousands of users make this exact mistake and continue paying weeks after they thought they'd cancelled.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and receive fair treatment from service providers. This law applies whether you purchased on the App Store, Google Play, or directly from Basenji Apps.

Right to cancel and withdraw

You have the right to cancel a subscription at any time. If you purchased directly on Basenji's website and are based in the EU, EEA, UK, or Switzerland, you have a statutory 14-day cooling-off period to withdraw without penalty. For Singapore-based purchases on the website, Basenji's terms govern refund eligibility, but the Consumer Protection Act still protects you against unfair contract terms.

Billing and refund protections

If Basenji continues charging you after you've cancelled, or if you can demonstrate you cancelled within a reasonable timeframe but were charged, you have grounds to dispute the charge with your payment provider. Card networks like Visa and Mastercard offer chargeback protection for unauthorized recurring charges. Keep evidence of your cancellation request and any confirmation emails.

Methods to cancel basenji apps by platform

Your cancellation route depends entirely on where you bought the subscription. Below, Stopee breaks down each platform so you cancel at the source and stop charges immediately.

Cancel on the apple app store (iOS)

Cancelling through Apple requires only a few taps on your iPhone or iPad. This method works regardless of which device you used to purchase the subscription.

1. Open the Settings app on your iPhone or iPad.
   • Swipe up from the home screen (or open from the home screen on older devices) and tap Settings.
2. Tap your Apple ID name or photo at the top of the Settings menu.
   • This is usually at the very top of the settings screen.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions on your Apple ID.
4. Find and tap the Basenji or Breeze subscription (the product name may vary).
   • If you don't see it, scroll down; older subscriptions sometimes appear at the bottom.
5. Tap Cancel Subscription.
   • Apple will show you the cancellation date and when your access ends.
6. Confirm your cancellation.
   • A confirmation message will appear. Keep a screenshot as proof for your records.

Pro tip: Set a calendar reminder for 24 hours before your next billing date to verify the subscription didn't renew. Apple occasionally fails to disable auto-renew if the app updates its subscription settings.

Cancel on google play (Android)

Google Play's cancellation process is equally straightforward and can be done on any Android device or via the web.

1. Open the Google Play Store app on your Android device.
   • Tap the three horizontal lines (menu icon) in the top-left corner.
2. Select Subscriptions.
   • You'll see all active subscriptions linked to your Google account.
3. Tap the Basenji or Breeze subscription you want to cancel.
   • The app name appears exactly as it does on your billing statements.
4. Tap Cancel subscription.
   • Google will ask you to confirm and may offer a discounted plan as an alternative.
5. Select Yes, cancel to complete the cancellation.
   • You'll receive a cancellation confirmation email from Google Play.

Warning: Uninstalling the app does not cancel your Google Play subscription. Even if you delete Basenji from your phone, Google will continue billing your account until you cancel through the steps above.

Cancel direct website purchases

If you bought Basenji Apps directly on their website, you must contact their support team to request cancellation. There is no self-service cancellation button on the website.

1. Gather your purchase information.
   • Locate your order ID, the email address linked to your account, and the original purchase date.
   • Check your email receipt or bank statement for these details.
2. Email support@bsnj.co with your cancellation request.
   • Use a clear subject line: "Subscription Cancellation Request".
   • Include all purchase details in the body of the email.
3. Request immediate confirmation of cancellation.
   • Ask support to confirm the cancellation date and your final billing date in their reply.
4. Wait for their response.
   • Support should reply within 3-5 business days; if not, escalate via registered mail or through a consumer complaint.

Warning: Deleting your Basenji account on the website does not stop a direct subscription. You must explicitly request cancellation via email or you will continue to be charged at each renewal.

What happens immediately after you cancel

Cancelling a subscription doesn't mean you lose access right away. Understanding the timing protects you from unexpected service interruptions.

Access and service continuity

When you cancel, you retain full access to Basenji Apps and its features until the end of your current billing period. If your renewal date is 15 days away, you keep using the service for those 15 days. Once the billing period ends, you lose access unless you resubscribe.

Auto-renew must be disabled at the source

Cancelling does not automatically disable auto-renew on the platform where you bought it. Follow the steps above to turn off auto-renew specifically. Without this step, your subscription may reactivate if you reinstall the app or the platform resets your preferences.

Pro tip: Cancel at least 24 hours before your renewal time. If you wait until the day of renewal, the charge may process before your cancellation takes effect, leaving you to request a refund.

Data and account deletion

Cancelling your subscription does not automatically delete your account or personal data. Basenji may retain your user profile, preferences, and collaboration history. Contact support@bsnj.co directly if you want Basenji to delete your account and personal data after you cancel.

Refunds and billing disputes for basenji apps

Refund eligibility depends on where you purchased and how long you've had the subscription. Stopee recommends understanding your options before requesting a refund so you can escalate properly if Basenji refuses.

Refunds for app store purchases

Apple handles all refunds for App Store subscriptions; Basenji Apps cannot issue them. You must request refunds directly from Apple using their refund system within 45 days of purchase for the best chance of approval.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Basenji charge you want to refund.
3. Select I'd like to request a refund or report an issue.
4. Choose Accidental purchase or Subscription issue as the reason.
5. Submit your refund request.
6. Apple reviews your request and usually responds within 3-5 days.

Refunds for google play purchases

Google Play offers a 48-hour refund window from the time you're first charged. After 48 hours, refunds become discretionary and harder to obtain.

1. Open the Google Play Store app and navigate to Subscriptions.
2. Tap the Basenji subscription.
3. Tap the three dots (menu) and select Report a problem.
4. Describe your issue (e.g., "Charged without consent" or "Charged after cancellation").
5. Submit your report. Google will contact you within a few days.

Pro tip: If you cancel within the 48-hour window and are charged again at renewal, screenshot the cancellation confirmation and your refund request. This strengthens your case for a dispute refund.

Refunds for direct website purchases

Basenji Apps' website terms state that purchases are generally non-refundable unless required by law. However, you can request a review by contacting support@bsnj.co within 14 days of purchase with a clear reason.

If you are in the EU, EEA, UK, or Switzerland, you have a statutory 14-day right to withdraw from your purchase without penalty. Basenji must refund you within 14 days of receiving your withdrawal notice using the original payment method.

If Basenji refuses your refund request and you believe the charge was unauthorized or unfair, you can dispute it with your card issuer. Credit card companies can reverse charges within 120 days if you provide evidence of cancellation or unauthorized billing.

Basenji apps pricing and plan options

Pricing varies by platform and region. The figures below are approximate Singapore equivalents converted from USD. Stopee recommends checking the actual price in your region at the time of purchase.

All plans auto-renew unless you disable auto-renew through the platform. The weekly plan often includes a free 7-day trial, but you must cancel before day 7 ends if you don't want to be charged. Many users forget this deadline and lose their trial refund eligibility.

Common mistakes when cancelling basenji apps

Cancelling feels straightforward until you realise you've made a mistake that costs you money. These errors happen to thousands of Stopee users every month, and they're all preventable.

Deleting the app instead of disabling auto-renew

The most common error is assuming that uninstalling Basenji Apps stops the charges. It doesn't. Your subscription continues to renew on Apple or Google's servers regardless of what's on your device. You must explicitly cancel through Settings (Apple) or the Play Store (Google) to stop the billing cycle.

Missing trial cancellation deadlines

If you started a free trial and forgot to cancel before the trial ends, Basenji will charge you without warning. The trial period is typically 7 days, and the countdown starts the moment you sign up, not when you first open the app. Set a phone reminder for day 6 if you're unsure.

Cancelling after the charge posts

Cancelling your subscription does not refund charges that already posted to your account. If you cancel on the 15th but your renewal date was the 14th, you've already been charged for the next cycle and must request a refund separately. Always cancel a few days before your renewal date.

Contacting only basenji support for app store or google play charges

Emailing support@bsnj.co about an App Store or Google Play charge is ineffective because Basenji doesn't process those payments. You must request refunds directly from Apple or Google. Basenji support can only help with website-purchased subscriptions.

Your cancellation checklist for basenji apps

Before you hit cancel, run through this checklist to avoid delays and disputes. Stopee has designed this checklist to cover the exact steps thousands of cancellations require.

1. Identify where you purchased the subscription (App Store, Google Play, or website).
2. Note your current renewal date from your last receipt or bank statement.
3. Follow the cancellation steps above for your platform.
4. Request confirmation of cancellation (screenshot or email).
5. Verify auto-renew is disabled by checking your subscription status 24 hours after cancellation.
6. Check that no charge posts on your renewal date.
7. If charged after cancellation, request a refund immediately via Apple, Google, or your card issuer.
8. Keep all cancellation confirmations and refund correspondence for 12 months.

What to do if basenji refuses to cancel or refund

Stopee recommends escalating formally if Basenji Apps ignores your cancellation request or refuses a refund you believe you're entitled to. You have legal protections and complaint channels available.

Escalation steps

First, send a formal written cancellation request to support@bsnj.co with a clear subject line and proof of the issue (screenshots, receipts, previous emails). If Basenji doesn't respond within 7 business days, escalate to the appropriate regulator.

In Singapore, file a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Include all evidence: receipts, cancellation confirmations, screenshots, and copies of your emails to Basenji. CASE will mediate on your behalf at no cost.

If Basenji charged you after you cancelled, contact your bank or card issuer and file a dispute claim. Provide them with proof of cancellation (screenshot, email confirmation) and evidence that the charge was unauthorized. Banks can reverse charges within 120 days.

Consumer protection avenues

Singapore's Consumer Protection (Fair Trading) Act prohibits unfair contract terms and unauthorized billing. If Basenji's terms are unreasonably restrictive or if they charge you without consent, you can lodge a formal complaint. Stopee tracks successful disputes with subscription services, and many are resolved in the consumer's favour when evidence is strong.

Basenji apps cancellation address and support contact

Basenji Apps Limited is incorporated in the Republic of Cyprus. For direct website purchases, contact support at the email address below. For App Store and Google Play charges, use Apple's and Google's refund systems respectively.

Direct support: support@bsnj.co

Registered entity: Basenji Apps Limited, Cyprus

There is no Singapore-based address listed for Basenji Apps. If you need to escalate beyond email, file a complaint with CASE (Consumers Association of Singapore) or the MTI, which has jurisdiction over overseas service providers offering services to Singapore residents.

Final steps and support from stopee

Cancelling Basenji Apps should take fewer than five minutes once you know which platform processed your purchase. The key is acting quickly: cancel at least 24 hours before your renewal date, verify auto-renew is off, and keep proof of cancellation.

If Basenji continues to charge you after cancellation or refuses a legitimate refund, remember you have rights under the Consumer Protection (Fair Trading) Act and recourse through CASE, the MTI, or your bank's dispute process. Don't let a company keep charging you out of inertia or hidden fees.

Stopee has helped thousands of consumers cancel subscriptions, navigate refund disputes, and protect themselves from unauthorized charges. If you encounter issues cancelling Basenji Apps or believe you've been unfairly charged, Stopee has step-by-step guides and escalation advice for every platform and scenario. Visit Stopee today to find resources for this service and hundreds of others across Singapore.