Manage Biteable

How to cancel biteable in singapore and protect your subscription rights

What biteable is and why you might want to leave

Biteable is a cloud-based video creation platform designed to help you produce short, branded videos without advanced design skills. The service offers pre-built templates, stock footage, animations, and a straightforward editing interface, making it popular with solo creators, small business owners, and marketing teams across Singapore and beyond.

You access Biteable through a subscription model with tiered plans, each unlocking different export quality, team seats, and premium assets. The platform gives you a free 7-day trial before you commit to paid plans, which are billed monthly or annually depending on your choice.

Common reasons to cancel biteable

You might decide to cancel because your video production needs have changed, you've found a competitor tool that suits you better, or the cost no longer aligns with your budget. Some users cancel after their free trial when they realize the feature set or pricing doesn't match their workflow. Others outgrow the platform as their team scales or their creative requirements become more complex. Whatever your reason, Stopee is here to walk you through the process with clarity and confidence.

Your right to cancel before committing

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel digital services within a reasonable timeframe if you haven't yet used the service beyond your trial period. While Biteable's published terms state that payments after the trial are non-refundable, your statutory cooling-off rights may still apply depending on how and when you purchased. Understanding these protections upfront helps you cancel with confidence.

Biteable pricing in singapore dollars

Biteable displays all prices in USD on their website, so here's what you'll actually pay in Singapore dollars (approximate conversions at 1 USD = 1.35 SGD as of your subscription date).

Pro tip: If you're comparing annual versus monthly billing, the annual plan saves you roughly 50 percent per month, but commits you to a longer payment cycle. If you're unsure about the service, start with monthly billing so you can exit more frequently without penalty.

How to cancel biteable on the official website

If you subscribed directly through Biteable.com, you'll cancel your subscription through the same account dashboard where you manage your billing and profile settings.

1. Log in to your Biteable account at biteable.com using your email and password.
   • If you've forgotten your password, click Forgot password? and follow the email reset link.
2. Navigate to your Account Settings or Billing section (usually found in the top-right menu under your profile icon or account name).
   • Look for a Subscriptions, Plans, or Billing tab.
3. Find your active subscription and select the option to Cancel subscription or Turn off auto-renewal.
   • You may see a confirmation message or a prompt asking why you're leaving; this is optional feedback.
   • Do not ignore a secondary confirmation step if the system asks you to confirm your cancellation intent.
4. Confirm your cancellation by clicking the final confirmation button.
   • Save a screenshot of the cancellation confirmation and the date, in case you need proof later.
5. Check your email for a cancellation confirmation message from Biteable.
   • Warning: If you don't receive a confirmation email within 2-3 hours, log back in and verify that your subscription status shows Cancelled or Inactive. Contact Biteable support if the status has not changed.

Pro tip: Cancel before your renewal date approaches. Many platforms process cancellations within 24-48 hours, but waiting until the last day of your billing cycle increases the risk of being charged again if there's a processing delay.

How to cancel biteable if you subscribed via app store

If you signed up through Apple's App Store or Google Play, your subscription is managed through those platforms, not through Biteable directly. Cancelling via the wrong channel won't work, so follow the exact steps for your platform.

Cancel via apple app store (iPhone, iPad, or mac)

1. Open the App Store app on your Apple device.
   • Tap the profile icon at the bottom right (your account avatar).
2. Tap Subscriptions at the top of the screen.
   • You'll see a list of all your active subscriptions across all apps.
3. Find Biteable in the subscriptions list and tap it.
   • If Biteable does not appear, it may already be cancelled or your subscription may be managed through a different Apple account.
4. Select Cancel Subscription or Turn off auto-renewal.
   • Read any displayed message about when your access will end.
   • Confirm by tapping the red Confirm button if prompted.
5. Look for the message stating your subscription ends on [date].
   • This confirms your cancellation is active; you'll retain access until that date.

Warning: Deleting the Biteable app from your device does not cancel your subscription; you must follow the steps above in the App Store settings.

Cancel via google play store (Android)

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
   • On the app: Tap the profile icon at the top right.
   • On the web: Click your profile icon in the top right.
2. Select Manage subscriptions or Subscriptions from the menu.
   • A list of your active subscriptions will appear.
3. Tap or click Biteable to open your subscription details.
   • If it's not listed, your subscription may already be inactive.
4. Select Cancel subscription.
   • Google Play will ask why you're cancelling; providing feedback is optional but appreciated by developers.
   • Confirm the cancellation when prompted.
5. Verify the cancellation message showing your access ends on [date].
   • You'll receive a confirmation email from Google Play within a few minutes.

Pro tip: If you subscribed through an app store but can't find Biteable in your subscriptions list, check whether you're logged into the correct email account. Many users maintain multiple App Store or Google Play accounts and forget which one they used.

What happens after you cancel biteable

Cancelling stops future charges from occurring, but your access doesn't vanish instantly. Understanding what you'll lose and when helps you prepare your projects accordingly.

Your access timeline after cancellation

Once you cancel, Biteable will not charge you again, but you retain full access to your account and all paid features until the end of your current billing period. If you cancel mid-cycle, you still have access through the renewal date you've already paid for. This grace period gives you time to export your videos and save any assets you need.

• Monthly subscription: You keep access until the last day of the current month.
• Annual subscription: You keep access until the anniversary of your subscription start date.
• After the billing period ends, your account downgrades to the free tier (if available) and premium features lock.

Projects and video exports after cancellation

Your video projects remain in your Biteable account indefinitely, but exporting them depends on your plan status. If your subscription expires, you lose access to HD exports and premium stock assets. Download and save any finished videos before your access period ends, especially if you need high-resolution versions for professional use.

Pro tip: Export all your projects to your computer or cloud storage (Google Drive, OneDrive, Dropbox) in the final week of your billing cycle. Once your subscription ends, you'll only be able to access projects in view-only mode.

Will you get a refund from biteable

Biteable's published refund policy is non-refundable for all pre-paid fees, including new purchases and renewal charges. However, your consumer rights under Singapore law may offer additional protections depending on when and how you purchased.

Biteable's stated refund policy

According to Biteable's official terms, all subscription fees paid are non-refundable once the trial period ends. This applies to monthly renewals, annual payments, and any add-on purchases. The company does not offer prorated refunds if you cancel mid-cycle, meaning you won't receive a portion of your fee back even if you cancel on day 5 of a 30-day month.

Your statutory consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act entitles you to a 14-day cooling-off period for certain distance contracts (online purchases), provided you haven't significantly used the service. This right may override Biteable's non-refund policy in specific circumstances.

• If you subscribed directly through Biteable.com and cancelled within 14 days of purchase without using the full trial, you may qualify for a refund under statutory law.
• If you subscribed through Apple App Store or Google Play, your statutory rights are governed by those platforms' respective refund policies, which often allow up to 14-48 hours to request a refund.
• Biteable's published terms do not explicitly acknowledge a 14-day statutory right, so you may need to contact them directly or escalate through your payment provider if a refund is denied.

Pro tip: If Biteable refuses a refund and you believe you qualify under the Consumer Protection (Fair Trading) Act, escalate your dispute to the Consumers Association of Singapore (CASE) or your credit card issuer. Stopee recommends documenting all communications with Biteable, including dates, email addresses, and responses, to support your claim.

Common mistakes when cancelling biteable

Cancelling a subscription sounds straightforward, but small oversights can leave you paying longer than necessary or struggling to access your content afterward.

• Cancelling only the app instead of the subscription: Deleting Biteable from your phone or tablet does nothing to stop billing. You must cancel through the subscription settings in your device's app store or on Biteable's website.
• Assuming cancellation is instant: Cancellation stops future renewal, but your current paid period continues. You don't lose access immediately, so don't panic if you can still log in after cancelling.
• Forgetting to export your projects: Once your subscription expires, you lose access to HD exports and premium assets. Wait until the day before expiry to download everything you need.
• Cancelling without checking your billing date: If you cancel on the 20th of a month but renewal is on the 25th, you'll be charged again. Cancel at least 3-5 days before your renewal date to ensure processing time.
• Ignoring confirmation emails: Biteable or your app store will send a confirmation. Save this email as proof of cancellation in case you're charged again or need to dispute the charge.
• Not checking for linked payment methods: If you used a credit card through Biteable and later updated your card details, a new card might be charged if you don't cancel the subscription first. Verify that no linked payment methods will be charged after cancellation.

Your checklist before and after cancellation

Use this step-by-step checklist to ensure you cancel Biteable smoothly and don't lose important work or incur unwanted charges.

Why stopee can help you stay in control

Cancelling a subscription should never feel complicated or risky. At Stopee, we've guided thousands of Singapore consumers through the cancellation process for services like Biteable, and we know exactly where things go wrong. Our step-by-step guides, consumer rights advice, and escalation support ensure you cancel confidently and without losing money or access to your work.

Whether you need help understanding your statutory rights under the Consumer Protection (Fair Trading) Act, drafting a dispute email to Biteable, or navigating an app store refund request, Stopee has the expertise to back you up. We believe every consumer deserves clarity, control, and respect from the services they pay for.

Biteable contact and head office details

If you need to contact Biteable directly to dispute a charge, request a refund, or escalate a cancellation issue, use the following details:

• Primary office: Biteable Pty Ltd, Hobart, Tasmania, Australia.
• Secondary operations: Salt Lake City, Utah, United States (customer support).
• Website support: Visit help.biteable.com or check Biteable's account settings for contact form or live chat options.
• Refund policy: See official policy at help.biteable.com/en/article/refund-policy-and-refund-requests.

If Biteable refuses your refund: Contact Consumers Association of Singapore (CASE) at case.org.sg or call 1800 6100 135 to lodge a formal complaint. Provide copies of your subscription confirmation, cancellation request, and any refusal email from Biteable. CASE has helped thousands of consumers cancel unfair subscriptions and recover unjustified charges.

Stopping unwanted charges and reclaiming control of your digital life is your right as a consumer. Stopee has helped thousands of Singapore users navigate subscription cancellations, dispute charges, and exercise their consumer protections under law. Whether you're cancelling Biteable today or protecting yourself from future billing traps, Stopee is your trusted partner in staying informed and empowered. Visit Stopee.com to explore more cancellation guides, consumer rights resources, and step-by-step support for services across Singapore and beyond.