Manage Bonsai

How to cancel bonsai: your complete singapore guide to reclaim your subscription

What bonsai is and who uses it

Bonsai is a subscription-based software platform designed specifically for freelancers, consultants, and small business owners across Singapore and beyond. It consolidates invoicing, contracts, proposals, time tracking, project management, and client portals into one integrated workspace, removing the friction of juggling multiple apps.

If you manage clients, track billable hours, send formal proposals, or need branded invoice templates, Bonsai positions itself as an all-in-one solution. However, not every subscription remains the right fit. Whether you have outgrown the platform, found a cheaper alternative, or simply need to pause your workflow, Stopee is here to guide you through cancellation cleanly and without regret.

Who relies on bonsai

Bonsai typically serves independent contractors, digital consultants, designers, developers, accountants, and small agencies with fewer than 10 team members. The platform appeals to users who want invoicing and contract management in a single dashboard rather than piecing together separate subscriptions.

Common reasons to cancel bonsai

Users frequently cancel Bonsai because they find it too feature-rich for their needs, prefer a simpler invoicing tool, switch to industry-specific software, or decide to manage workflows manually. Some discover that pricing scales beyond their budget as they grow. At Stopee, we respect your decision to cancel and ensure you do so without losing access to critical client data.

Bonsai pricing in singapore dollars

Bonsai does not publish Singapore-specific pricing; all amounts are converted from USD at the exchange rate your payment processor applies on the day of charge. Below are approximate monthly costs in SGD based on current conversion rates.

Plan breakdown and features

Understanding your charges

Your exact charge appears on your card statement in SGD and depends on the exchange rate applied by your payment processor on your billing date. Annual plans are also available and typically offer a discount compared to monthly billing. Always verify the plan tier you selected in your account settings, as it directly determines your monthly outgoing.

Why you might want to cancel

Cancelling a subscription takes courage only if you worry you are making a mistake. At Stopee, we believe you have valid reasons, and we support your choice to reassess your tools regularly.

Situations where cancellation makes sense

You should consider cancelling Bonsai if your freelance workload has decreased, you have switched to a dedicated accounting platform, or you realise the subscription cost outweighs the benefit. You might also cancel if you prefer a simpler invoicing tool, have joined a larger agency that uses different software, or simply need to reduce your monthly expenses during uncertain times.

Situations where you might want to pause instead

If you are scaling down temporarily, the Pause option allows you to freeze your subscription for one to three months without losing your data. After your pause period ends, your subscription automatically resumes. This is a middle ground between full cancellation and staying active, and it preserves your account history and client records without monthly charges.

How to cancel bonsai: step-by-step instructions

Cancellation differs depending on whether you subscribed via Bonsai's website, the Apple App Store, or Google Play. Follow the method that matches your original purchase.

Cancelling via the bonsai website

1. Log into your Bonsai account at the official website using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login screen and reset it via email.
2. Locate your Profile icon, which appears in the bottom left corner of the dashboard.
   • Hover over or click the Profile icon to open a dropdown menu.
3. Select "Subscription" from the Profile menu.
   • You will see a summary of your current plan, next billing date, and payment method.
4. Look for the "Cancel your subscription" button or link on this page and click it.
   • Warning: Read any confirmation message carefully before proceeding; cancellation will stop your access after the current billing cycle ends.
5. Confirm your cancellation by clicking the final confirmation button.
   • Bonsai may ask you to provide a reason for leaving; answering is optional but helps the company improve.
6. Check your email for a cancellation confirmation message from Bonsai within minutes.
   • Keep this email as proof of your cancellation request.

Pro tip: Before you cancel, export all invoices, contracts, and client data to your computer. Bonsai typically preserves account records, but downloading copies ensures you retain access to critical documents even after your subscription lapses.

Using the pause option instead of cancelling

1. Open your Subscription page (as described in the web cancellation steps above).
2. Select "Pause" instead of "Cancel" if the option appears.
   • You will be prompted to choose a pause duration: one, two, or three months.
3. Select your preferred pause period and confirm.
   • Your subscription will automatically resume after the selected period unless you manually cancel before it ends.
4. During the pause, you will not be charged, and your data remains safely stored in your account.

Cancelling an apple app store subscription

1. Open the Settings app on your iOS device (iPhone or iPad).
2. Tap your Apple ID profile picture at the top of the Settings menu.
3. Select "Subscriptions" from the menu.
4. Find Bonsai in your active subscriptions list.
5. Tap on Bonsai and select "Cancel Subscription."
   • Warning: Bonsai cannot cancel App Store subscriptions on your behalf; you must do this yourself through Apple's system.
6. Confirm the cancellation. Your access will end at the next billing date, and you will not be charged again.
   • Apple will send you a confirmation email after you cancel.

Cancelling a google play subscription

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find Bonsai in your list of active subscriptions.
5. Tap on Bonsai and select "Cancel subscription."
   • Warning: Like Apple, Google Play subscriptions must be cancelled through Google's system directly; Bonsai cannot process this cancellation.
6. Follow Google's prompts to confirm. Billing will stop after your current cycle ends.
   • Google will send a confirmation email to your account.

What happens after you cancel bonsai

Cancellation does not mean instant loss of access. Understanding the timeline and what you can still do protects your business continuity.

Your access timeline after cancellation

Your Bonsai account remains fully functional until the end of your current billing period. If you cancel on the tenth of the month and your next charge was scheduled for the 25th, you retain access until day 24. After that date, your account will downgrade according to your plan level, and you will lose access to premium features.

Data retention and export

Bonsai typically retains your account records even after cancellation, but relying on the company to keep your data indefinitely is risky. You should immediately download and save all invoices, contracts, proposals, and client information to your computer or cloud storage. Most data can be exported as PDF or CSV files through the platform's export tools. Pro tip: Create a folder on your computer or shared drive labelled "Bonsai Backup [Your Business Name]" and organise documents by client or year for easy retrieval later.

What you lose and keep

After access ends, you lose the ability to create new invoices, send proposals, track time, and access the client portal. You keep the historical records that remain in your account (unless Bonsai deletes them per its data retention policy), but you cannot edit or act on them within the platform. Any integrations with accounting software or payment processors will stop working.

Refund eligibility and how to request one

Stopee advocates for your consumer rights, and refunds are a critical protection if you have been overcharged or changed your mind quickly.

Bonsai's web refund policy

Bonsai offers a "no questions asked" refund within 14 days of being charged. If you subscribed or upgraded and realised immediately that the plan does not meet your needs, you can request a full refund of that charge within this window. After 14 days, refunds are not issued; however, you can still cancel to stop future charges.

1. Contact Bonsai's support team within 14 days of the charge you want refunded.
   • Include your account email, the date of the charge, and the amount (in SGD) in your message.
2. Clearly state that you are requesting a refund under Bonsai's 14-day refund policy.
3. Bonsai will review your request and process the refund to your original payment method within 5 to 10 business days.
4. Check your bank statement to confirm the refund has arrived.
   • Some banks take additional time to post refunds; if 10 days have passed and the refund has not appeared, contact Bonsai again for a refund status update.

Refunds for app store and google play subscriptions

If you subscribed via Apple or Google, Bonsai cannot process your refund directly. Instead, you must request a refund through the App Store or Google Play itself using the official dispute or request process. Apple and Google have their own refund windows (typically 14 to 90 days, depending on the app and your account history), and decisions are handled by those platforms, not by Bonsai. Bonsai will direct you to submit your refund request through Apple or Google support.

What to do if bonsai refuses your refund

If your refund request is denied and you believe you have grounds to escalate, you have consumer protections in Singapore. The Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. If Bonsai's refund policy is unreasonably applied or you were misled about features or billing, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission (CCC) for mediation. Stopee recommends documenting all communication with Bonsai and keeping copies of your billing statements and cancellation confirmation.

Your consumer rights in singapore

Singapore law provides robust protections for subscription services, and Stopee believes you should know your leverage.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act, sellers (including SaaS providers like Bonsai) must not engage in unfair practices such as misleading claims about features, hidden charges, or difficult cancellation processes. If Bonsai's website fails to clearly disclose your billing date, plan tier, or cancellation procedure, or if cancellation is intentionally obstructed, you have grounds to lodge a formal complaint with CASE.

Right to cancel and fair contract terms

The Act also protects you against unfair contract terms. If Bonsai's terms attempt to deny you a refund in circumstances that are manifestly unreasonable, or if the company charges you after you have cancelled, you can dispute the charge and seek remedies. Stopee advises keeping all cancellation confirmations and communications as evidence.

Where to escalate complaints

If Bonsai ignores your cancellation request, refuses a legitimate refund, or continues charging you after you have cancelled, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315 to lodge a complaint. CASE offers free mediation and will pressure the company to resolve the matter. For unresolved disputes, you can escalate to the Competition and Consumer Commission (CCC) for formal investigation.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels straightforward, yet many users overlook critical steps that later cause regret or complications. Stopee has identified the most frequent missteps so you can sidestep them entirely.

Forgetting to export your data before access ends

The single most common error is cancelling Bonsai without first downloading invoices, contracts, and client records. Once your subscription lapses, you lose edit access and may face friction retrieving old documents. Export everything immediately after confirming your cancellation. Store these files in a clearly labelled folder on your computer or cloud drive (Google Drive, OneDrive, Dropbox) for permanent safekeeping.

Cancelling via the wrong method

If you subscribed through the Apple App Store or Google Play, cancelling via the Bonsai website will not stop the app store charge. Conversely, if you subscribed via Bonsai's website, cancelling through an app store will not affect your web subscription. Always verify which method you used to subscribe (check your card statement or email receipts) and cancel through the same channel. Pro tip: If you are unsure, cancel through all three methods (web, App Store, Google Play) to be certain; duplicate cancellations will simply confirm that the subscription is already cancelled.

Ignoring the refund window

The 14-day refund window closes quickly. If you subscribed on the 10th and realised on the 20th that you do not want the service, you have only 4 days left to request a refund. Mark your calendar or set a phone reminder 7 days after each charge so you can decide promptly whether a refund is warranted.

Assuming cancellation happens immediately

Bonsai states that cancellation takes effect at the end of the current paid term, not immediately. If you cancel on the 15th of the month and are billed on the 25th, you will still be charged for that cycle. You will not be charged for the next cycle. Understand your billing date so you know exactly when access will end.

Not checking for a confirmation email

After cancelling, Bonsai sends a confirmation email. If you do not receive one within 10 minutes, check your spam folder. If nothing arrives, contact Bonsai support to confirm the cancellation went through. Without confirmation, you risk being charged again on your next billing date.

Cancellation checklist for bonsai

Use this checklist to ensure you have completed every step cleanly and can cancel with confidence.

Bonsai contact and cancellation address

If you encounter obstacles during cancellation or need to escalate a refund dispute, Stopee recommends contacting Bonsai's support team directly before pursuing formal complaints.

How to reach bonsai support

Visit Bonsai's official website and locate the "Contact Us" or "Help" section, typically found in the footer or account settings. Most enquiries are handled via email support, which responds within 24 to 48 business hours. When you contact Bonsai, include your account email, the date of the charge in question, and a clear description of your issue. If you do not receive a response within 48 hours, follow up with a second email marked "URGENT: Billing Issue" to expedite review.

Escalation contact details

Bonsai's parent company, Bonsai Inc., operates from the United States. For formal complaints or escalation, Stopee recommends first exhausting direct support channels with Bonsai, then escalating to CASE (Consumers Association of Singapore) if the company does not respond satisfactorily. CASE provides free mediation and carries significant weight with international SaaS providers operating in Singapore's market.

Summary: take control of your subscription today

Cancelling Bonsai is a straightforward process if you follow the steps outlined in this guide and verify your method of subscription. Export your data before access ends, confirm your cancellation via email, and pursue a refund if you qualify within the 14-day window. Warning: If Bonsai continues to charge you after cancellation, contact CASE or the CCC immediately; do not assume the problem will resolve itself.

Your subscription is your choice, and changing your mind is not a failure. Stopee has helped thousands of consumers cancel unwanted subscriptions cleanly, recover refunds, and reclaim their time and money. Whether you are moving to a competitor, scaling down, or simply reassessing your tools, Stopee supports your right to cancel on your own terms. Visit stopee.com for more guides on cancelling subscriptions and protecting your consumer rights in Singapore.