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Cancel Calendly: The Right Way
How to cancel calendly in singapore: step-by-step guide with consumer rights
What calendly is and why you might want to cancel
Calendly is a scheduling platform that automates appointment booking for professionals, teams, and individuals across Singapore. The service lets you set your availability, share a unique booking link, and let others reserve time slots without the back-and-forth emails. It integrates with your calendar, video conferencing tools, and sends automated reminders to reduce no-shows.
You might choose to cancel if you've found a cheaper alternative, no longer need automated scheduling, or want to manage bookings differently. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.
Who uses calendly
Calendly serves consultants, therapists, recruiters, freelancers, and teams who handle high booking volumes. It's available on the web and as a mobile app through the Singapore App Store, making it accessible whether you work from desktop or phone.
Calendly pricing in singapore
What you're currently paying
Calendly pricing varies depending on where you subscribed. If you signed up via the iOS App Store in Singapore, you pay in SGD (Singapore Dollars). If you subscribed through Calendly's website, you pay in USD (US Dollars) but can still cancel from Singapore.
| Plan type | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Free (Basic) | S$0 | Ongoing | Single event type, basic features |
| Standard (iOS in-app) | S$15.90 | Monthly | Multiple calendars, team scheduling |
| Standard (iOS in-app, annual) | S$154.98 | Annual | Long-term users seeking savings |
Where your money goes
If you subscribed through the iOS App Store, Apple processes your payment and holds the subscription. If you subscribed via Calendly's website, Calendly collects payment in USD directly. Either way, you must cancel through the platform where you originally signed up, not the other way around.
Should you cancel calendly, or downgrade instead?
When downgrading makes sense
Calendly offers a free tier with basic features. If you only need one event type and no advanced integrations, downgrading to the free plan keeps your account alive without monthly charges. You retain access to your scheduling history and can upgrade later if your needs change.
When full cancellation is right
Cancel completely if you're switching to a competitor (like Acuity Scheduling or Doodle), no longer need scheduling automation, or want to remove your booking link entirely from the internet. Full cancellation removes your public scheduling page from search results and closes billing.
How to cancel calendly from singapore
Cancel via the calendly web dashboard
This is the fastest route for most users. You'll downgrade to the free plan or delete your account directly through your billing settings.
- Go to https://calendly.com and log in with your email and password
- Click your profile icon in the top right corner, then select Settings
- In the left menu, find and click Billing or Account settings
- Look for your current plan (Standard, Pro, or Teams) and click Manage or Change plan
- Select the Free (Basic) plan to downgrade, or choose Cancel subscription if that option appears
- A confirmation screen will appear explaining what features you'll lose
- Read the warning carefully - you may lose access to team members, custom fields, or integrations
- Click Confirm or Yes, cancel to finalize
- Check your email for a cancellation confirmation from Calendly within minutes
Pro tip: If you're downgrading to free, you don't lose your scheduling page or booking history. If you're cancelling entirely, take screenshots of any custom workflows or integrations you want to remember.
Cancel iOS app store subscriptions
If you subscribed to Calendly through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not through Calendly's website.
- Open the App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Tap Subscriptions
- Find Calendly in the list and tap it
- Tap Cancel subscription or Remove
- Confirm when prompted
- Apple will show you the end date of your current billing period
- Your access continues until that date; then it switches to the free plan
- Check your email for Apple's cancellation confirmation
Warning: Cancelling an App Store subscription does not cancel a web subscription to Calendly. If you subscribed twice (once via App Store and once via the website), you must cancel both separately. Stopee recommends checking your email receipts to see which payment methods Calendly charged.
Contact calendly billing support
If you can't find the cancellation button, encounter a technical error, or believe you were charged twice, reach out to Calendly's billing team directly.
- Go to https://calendly.com/contact or log in and select Help
- Choose Billing as your issue category
- Write a clear message: "I want to cancel my Calendly subscription effective immediately" and include your account email
- Submit your request and wait for a response within 24-48 hours
What happens after you cancel calendly
Your access timeline
Cancelling Calendly mid-cycle doesn't cut off access immediately. You keep your paid features until the end of your current billing period - so if you cancel on the 15th of a monthly cycle that ends on the 30th, you retain full access for 15 more days.
Once your billing period ends, your account automatically downgrades to the free plan. All paid features (team members, advanced workflows, custom domains) switch off, but your scheduling links and booking history stay intact if you kept your account active.
Your data and booking links
Cancelling does not delete your scheduling page or past bookings. Your Calendly link (calendly.com/yourname) remains accessible to people you've shared it with, and you can log back in to view past appointments. If you want your booking page removed from the internet entirely, you must delete your account completely - not just cancel the subscription.
Auto-renewal stops immediately
The moment you cancel, Calendly stops all future charges. No surprise renewals will hit your payment method after you confirm cancellation. This is especially important if you're leaving Calendly for a competitor; set a calendar reminder to switch your bookings to your new platform before your free trial with Calendly ends.
Will you get a refund from calendly?
Calendly's refund policy
Calendly's Customer Terms and Conditions state that refunds for partial billing periods are not automatic and depend on the circumstances. If you cancel on day 5 of a 30-day cycle, Calendly does not owe you a prorated refund for the unused 25 days under their standard policy.
However, this does not mean refunds are impossible. If you believe a refund is justified (billing error, duplicate charges, or service failure), contact Calendly's billing team and make your case. Stopee encourages you to be specific about what went wrong.
Refunds via apple or your bank
If you subscribed through the iOS App Store, Apple handles refunds. You can request an App Store refund directly through Apple for up to 14-90 days after purchase (Apple's window varies). Contact Apple Support through your Apple ID account or Settings > Apps > App Store.
If you paid by credit or debit card through Calendly's website, contact your bank's dispute resolution team if Calendly refuses a refund. Banks in Singapore often reverse charges within 30-90 days if you report an issue with the service or unauthorized charge.
When you have a strong refund case
- Calendly was down or unavailable for extended periods during your billing cycle
- You were charged twice for the same month
- You cancelled but were charged again after confirming cancellation
- The service description was misleading and you relied on it to purchase
Document everything: screenshots of the billing error, emails from Calendly, timestamps of outages, and photos of your payment history. Keep these for at least 6 months.
Your consumer rights in singapore
What the law protects you
Singapore's Consumer Protection (Fair Trading) Act protects you from misleading claims, unfair contract terms, and unsolicited billing. If Calendly made false promises about its features, charged you without clear consent, or failed to honour a refund promise, you have legal grounds to dispute the charge and seek remedies.
The Consumer Association of Singapore (CASE) provides free advice and mediation if Calendly refuses to resolve your complaint. Stopee recommends contacting CASE if you've exhausted direct contact with Calendly.
Practical consumer steps
- Keep all receipts, confirmation emails, and screenshots of offers or promotions that convinced you to subscribe
- Document any technical failures, downtime, or service gaps during your subscription
- If Calendly refuses a refund, contact your payment provider (Apple, your bank, or credit card company) within 30-90 days and explain the dispute
- If the payment provider doesn't help, file a complaint with CASE (https://www.case.org.sg) or the Consumer Protection Branch
- Keep all correspondence in one folder; you may need to provide it as evidence
Pro tip: Always request cancellation in writing (email) rather than calling. Written confirmation creates a paper trail that protects you if Calendly claims you never cancelled.
Common mistakes when cancelling calendly
Cancelling in the wrong place
It's frustrating to think you've cancelled only to be charged again. The most common mistake is trying to cancel a web subscription through the App Store, or vice versa. You must cancel where you subscribed. If you're not sure, check your email receipts or log into both Calendly.com and Apple ID to verify where charges came from.
Not confirming cancellation in writing
Verbal cancellations over phone support are easy to dispute later. Always ask for email confirmation of your cancellation request, including the date it takes effect and any refund details. This protects you if Calendly later claims you never cancelled.
Deleting the calendly app without cancelling the subscription
Removing the app from your phone does nothing to your subscription. Charges continue until you formally cancel through Calendly's settings or the App Store. Stopee has seen many users confused on this point - deleting the app is not cancellation.
Ignoring the confirmation email
After you cancel, Calendly sends a confirmation email. If you don't receive one within 24 hours, your cancellation may not have gone through. Check your spam folder, then contact Calendly support to verify. Many charges that people thought they'd stopped were never actually cancelled.
Your cancellation checklist before you go
| Task | Why it matters | Deadline |
|---|---|---|
| Screenshot your booking link and any custom workflows | You lose access to paid features after cancellation | Before you cancel |
| Download your booking history or export data if needed | Calendly may not keep your data forever after you leave | Before you cancel |
| Inform people you've sent your Calendly link to | Your booking page may show as unavailable or limited after downgrade | Within 24 hours of cancellation |
| Check for a cancellation confirmation email | Proof that your request was processed | Within 24 hours of cancelling |
| Verify no charges appear on next billing cycle | Catch double-charging or failed cancellations early | On your next billing date |
| If no refund arrived, follow up with billing team or bank | You have 30-90 days to dispute via your payment provider | Within 30 days of cancellation |
Summary: cancel calendly with confidence
Cancelling Calendly in Singapore is straightforward if you know where to look. Via the web dashboard takes under 5 minutes; through the App Store takes about 3 minutes. The key is cancelling where you subscribed, keeping written confirmation, and monitoring your next billing cycle to ensure charges stop.
You retain access to paid features until your current period ends, so you have time to move your bookings to a new platform. If Calendly refuses a refund and you believe it's unjustified, your bank, Apple, or CASE can step in to protect your consumer rights.
Stopee has helped thousands of consumers navigate subscription cancellations with clarity and confidence, ensuring they keep control of their money and their data. Whether you're downgrading to free or cancelling entirely, follow the steps in this guide, keep your confirmation email, and verify the cancellation took hold on your next billing date. You've got this.
Contact information
For billing or privacy correspondence with Calendly, reach their support team through https://calendly.com/contact. For consumer protection issues in Singapore, contact the Consumer Association of Singapore (CASE) at https://www.case.org.sg or call their hotline for guidance.