Manage Chartprime

How to cancel chartprime and get your refund in singapore

What chartprime is and why traders use it

Chartprime is a subscription-based trading platform that delivers customizable charts, ready-made indicators, and daily market signals to help you make faster trading decisions. You gain access to a full toolkit of indicators, a Discord community, live educational classes, and curated daily signals designed for active traders and analysts across multiple markets.

The service appeals to anyone who wants professional-grade trading tools without building their own indicators from scratch. You pay monthly, quarterly, or annually depending on your commitment level. However, if Chartprime no longer fits your trading strategy or budget, you have every right to cancel, and Stopee is here to walk you through the exact process.

Core features included with your subscription

When you subscribe to Chartprime, you unlock a full trading toolkit. Your package includes dynamic chart indicators tailored to different market conditions, access to the community Discord channel where traders share insights in real time, daily market signals delivered to keep you informed, and live weekly or bi-weekly classes taught by experienced traders. Pro and Plus plans expand on these features with additional custom indicators and advanced signal generation.

Who should consider cancelling

You might want to cancel if you have switched to a different charting platform, if the subscription cost no longer aligns with your trading frequency, if you prefer manual analysis over signal-based trading, or if you have found a competitor service that better matches your needs. Whatever your reason, Stopee ensures you understand your full cancellation rights and any refund eligibility you may have.

Your consumer rights in singapore and how they protect you

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) requires all digital service providers, including Chartprime, to disclose their cancellation and refund terms clearly and upfront. This law exists to protect you from hidden charges, automatic renewal tricks, and unfair refund denials.

What the CPFTA means for your chartprime subscription

Under the CPFTA, Chartprime must tell you exactly when your billing cycle ends, how to cancel, and whether refunds are available. The platform's 7-day refund window for standard plans and explicit non-refund policy for lifetime plans both comply with this legal framework. If Chartprime refuses to honour this policy or hides cancellation options, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates unfair trading practices and can force the company to act.

Stopee recommends saving all confirmation emails, support chat transcripts, and billing statements as evidence if you ever need to file a formal complaint. This documentation strengthens your position if a dispute arises.

When to contact CASE for help

If Chartprime ignores your cancellation request, denies a refund you believe you are owed, or charges you after you cancelled, contact CASE directly. You can lodge a complaint at their website or call their hotline. CASE acts as your advocate and can mediate disputes with overseas subscription companies.

Chartprime pricing in singapore dollars and what you are paying for

Understanding your exact costs helps you decide whether cancellation makes financial sense right now.

Current chartprime subscription plans

Important note: Chartprime publishes all prices in USD (US$67/month Pro, US$143/quarter, US$489/year; US$117/month Plus). The SGD figures above use an approximate exchange rate of 1 USD = 1.35 SGD. Chartprime does not officially publish Singapore dollar pricing, so your actual charge may vary slightly depending on your bank's exchange rate on the day of billing.

Why annual plans save you money

If you commit to a 12-month Pro plan, you pay roughly S$660 upfront but lock in a fixed price even if Chartprime raises rates later. Over the year, you save S$425 compared to paying monthly. However, this only makes sense if you genuinely use the platform. If you are uncertain about long-term commitment, start with a monthly plan and upgrade later if you find value.

How to cancel chartprime step by step

Cancelling Chartprime requires direct contact with their support team via live chat. There is no self-service cancellation button, so follow this exact process to avoid delays.

The official cancellation process

1. Log into your Chartprime account on their website or app.
2. Locate the live support chat widget, usually found in the bottom right corner or under a Help or Support menu.
   • If you do not see live chat, navigate to their Contact or Support page directly.
   • Ensure you are logged in so the support agent can access your account details.
3. Open a new chat conversation and type: "I would like to cancel my subscription, please."
   • Be direct and specific-do not ask general questions first, as this may route you to sales instead of support.
   • Include your account email address if the agent does not have it automatically.
4. The support agent will confirm your subscription details and process the cancellation request.
   • They will ask you why you are leaving (optional feedback-you do not have to answer).
   • They will inform you of your access end date, which is the last day of your current billing cycle.
5. Request a written confirmation by asking: "Can you please send me a confirmation email stating my subscription has been cancelled and the end date of my access?"
   • This creates a paper trail and protects you if you are charged unexpectedly.
6. Save the entire chat transcript by taking a screenshot or using your browser's print-to-PDF function.
   • Store this file securely for at least 6 months.

Pro tip: Reach out to support at least 3-5 days before your next billing date if you want to avoid an extra charge. Some platforms have timezone delays or manual processing windows.

Cancellation via app store or google play

Chartprime does not offer a separate cancellation method through Apple App Store or Google Play. Even if you originally subscribed through one of these platforms, you must still contact Chartprime's live support directly to cancel. App Store and Google Play only allow you to manage app permissions, not subscription cancellation for third-party services.

Using Stopee's guidance, contact Chartprime support as described above, provide your payment method or account email, and confirm that your subscription will not renew regardless of whether you downloaded the app through a store.

What happens to your account after you cancel

Cancelling does not mean immediate access loss-understanding the timeline helps you plan your trading strategy around your final access date.

Access and feature availability during the grace period

After you cancel, your account remains active and fully functional until the end of your current billing cycle. If you paid on the 5th of the month for a monthly plan and cancelled on the 10th, you retain full access to all indicators, signals, Discord community, and live classes through the end of that month. You do not lose anything mid-cycle.

This grace period gives you time to export any data, download charts, or take notes on strategies you want to carry forward to your next platform.

Automatic renewal stops immediately

The moment Chartprime processes your cancellation, automatic renewal is disabled. You will not be charged for the next cycle after your current one expires. Stopee recommends checking your billing statement 2-3 days after the cancellation date to confirm no charge appears.

If you see an unexpected charge, contact Chartprime support immediately with your cancellation confirmation email, and request a reversal. Most companies process reversals within 1-2 business days.

Data, settings, and account recovery

Once your subscription ends, you lose access to your custom indicator settings, saved watchlists, and Discord channel. Chartprime does not retain this data indefinitely after cancellation. If you think you might return to the platform later, ask support how long your account settings are preserved-typically 30-90 days.

Refund eligibility and how to claim yours

Chartprime offers refunds under specific conditions. Knowing exactly when you qualify protects you from leaving money on the table.

The 7-day refund window

Chartprime refunds charges made within the last 7 calendar days, provided your account is in good standing (no disputes, no violation of terms). If you subscribed on Monday and realised on Wednesday that the service is not for you, you qualify for a full refund to your original payment method.

Important: The 7-day window runs from the date the charge appeared on your statement, not from the date you received the confirmation email. Some payment processors take 1-2 days to settle, so track your card or bank statement carefully.

How refunds are processed

Once Chartprime approves your refund request, the funds return to your original payment method (credit card, debit card, or digital wallet). Bank refunds typically appear within 3 business days, but some cards take 5-7 business days depending on your bank's processing speed. If you do not see the refund within 7 business days, contact Chartprime with your refund confirmation number and escalate to your bank if needed.

Lifetime plans and non-refundable exceptions

If you purchased a lifetime plan, refunds are not available. Lifetime access grants permanent use of the platform, so Chartprime treats these sales as final. Do not purchase a lifetime plan unless you are absolutely certain you will use Chartprime long-term-this is not a trial offer.

Any promotional discounts or bundle offers are subject to the same 7-day refund window. If you bought a discounted annual plan and want to cancel, you can request a refund only within 7 days. After 7 days, you cannot get money back unless Chartprime breaches their service terms.

When to request a refund

Contact support and ask for a refund instead of cancellation if you are within the 7-day window. Say: "I would like to request a refund for my recent subscription charge of [amount] dated [date]." Provide your account email and the transaction ID from your payment statement. Stopee advises sending this request via the live chat (with a screenshot saved) or email for documentation.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when money is involved-but a few simple precautions eliminate almost every problem.

Mistake 1: cancelling on the wrong date

If you wait until your billing date to cancel, you will be charged for the next cycle before your request is processed. Chartprime's live support team may not see your chat instantly, and payment systems process charges at specific times each day. Cancel at least 3-5 days early to give the support team time to stop the automatic renewal.

Mistake 2: not saving your confirmation

Support chat transcripts disappear if you log out without saving them. Take a screenshot or print the entire conversation to PDF immediately after the agent confirms your cancellation. You will need this proof if Chartprime charges you by mistake or if you need to file a complaint with CASE.

Mistake 3: assuming app deletion cancels your subscription

Deleting the Chartprime app from your phone does not cancel your subscription. The app and the subscription are separate-your payment method is still linked to your account, and automatic renewal will continue. You must use the live support chat to truly cancel.

Mistake 4: not requesting written confirmation

An agent telling you verbally that you are cancelled is not enough. Always ask for a confirmation email stating your subscription is cancelled and listing your access end date. This email is your proof and your protection.

Mistake 5: ignoring unexpected charges after cancellation

If you see a charge after your cancellation date, do not assume it is an error and ignore it. Contact Chartprime support immediately with your cancellation confirmation. If they do not reverse it within 48 hours, file a dispute with your bank or card issuer. Banks can recover funds for unauthorized charges, but you must act within 60-90 days of the transaction.

Checklist: before you cancel chartprime

Use this simple checklist to ensure you are truly ready and that you do not leave yourself exposed.

• Confirm that no refund eligibility window applies or that you do not care about missing it.
• Export or screenshot any custom indicators, watchlists, or trading notes you want to keep.
• Check your current billing cycle end date so you know your exact access expiry.
• Verify your account email address and payment method details before contacting support.
• Note the current date so you can confirm you are within the 7-day refund window if applicable.
• Open Chartprime in a web browser (not the app) to ensure live chat is available.
• Have your device ready to take a screenshot of the entire cancellation chat.
• Plan to contact support at least 3-5 days before your next billing date.
• After cancellation, set a calendar reminder to check your next statement for unexpected charges.
• Keep all confirmation emails and chat transcripts for at least 6 months.

Why customers cancel chartprime and when to reconsider

Understanding why others leave the platform helps you decide if cancellation is truly the right move or if an adjustment might serve you better.

Reasons traders cancel

Cost is the most common reason-monthly subscriptions add up, and if your trading volume has dropped or your account size has shrunk, the fee may no longer justify the value. Some traders move to competitors like TradingView, Thinkorswim, or other charting platforms with lower pricing. Others find that pre-made signals do not match their personal strategy or that the Discord community does not offer the insights they need. A smaller group cancels because they prefer manual analysis or have switched to a different market entirely (crypto to stocks, for example).

When you should reconsider cancellation

Before you cancel, ask yourself: Are you truly not using Chartprime, or are you just going through a quiet trading period? If you trade sporadically, a monthly plan might be smarter than quarterly or annual. If you love the community but hate the price, try the Pro monthly plan instead of Plus. If specific indicators are valuable but the full subscription is not, reach out to support and ask if they offer a stripped-down plan or trial period you might not have heard about. Stopee has helped thousands of consumers make cancellations they later regretted by acting too quickly-take an extra day to think it through.

What to do after you cancel chartprime

Cancellation is not the end of the journey-a few follow-up steps ensure you are fully protected and do not face surprise charges.

Monitor your bank or card statements

For the next 2-3 billing cycles, check your statement carefully. Look for any charges from Chartprime, even small ones. If the company claims it did not receive your cancellation request or processes an accidental renewal, you want to catch it immediately. Screenshot any unexpected charges and contact support with your cancellation confirmation.

Confirm your access end date

Mark your calendar with the exact date your access ends. Log in a day or two before that date to ensure the platform is still accessible. If you are suddenly locked out early, contact support immediately-this is a billing error on their part, and they must refund or restore access.

Export or save your data

If you have custom watchlists, chart templates, or notes within Chartprime, move these to your new platform or to a local file before your access expires. After your subscription ends, Chartprime may delete your settings within 30-90 days.

Leave feedback if you are willing

When support asks why you are cancelling, be honest. If pricing is the issue, say so. If a feature was missing, mention it. Your feedback helps the company improve, and it creates a record of your experience if you ever need to reference it for a complaint.

Contact information and how stopee supports your cancellation

Chartprime does not list a Singapore-based customer service address; the company operates from U.S. headquarters. All cancellation and support requests go through their online live chat portal or email support form on their website.

How to reach chartprime support

Visit chartprime.com and look for the support or contact section. Open the live chat widget or fill out a contact form with your request. Provide your account email, subscription plan, and the reason for cancellation. Response times typically range from 2-24 hours depending on the time of day and support team capacity.

If live chat is unavailable, check their website for an email address and send a cancellation request there. Always keep copies of every message.

Escalation and dispute resolution

If Chartprime does not respond within 48 hours or refuses to cancel, contact CASE (Consumers Association of Singapore) at consumerassociation.sg or call their hotline. CASE mediates disputes between consumers and overseas companies and can often resolve refund or cancellation issues that the company ignored.

Stopee also provides step-by-step guidance for filing complaints with CASE if you need help building your case. Having all your chat transcripts, emails, and billing statements organised strengthens your complaint significantly.

Why stopee exists to help you

Cancelling subscriptions should be simple, but companies often hide cancellation options, ignore requests, or deny rightful refunds. Stopee has helped thousands of consumers cancel unfair subscriptions, recover lost refunds, and stand up to companies that treat cancellation as optional. Whether you need clarity on your rights, step-by-step cancellation instructions, or help escalating a dispute, Stopee is here. Visit stopee.com to find guides for every major subscription service, consumer protection resources for your country, and real stories from people who have been in your exact situation. You deserve control over your money and your subscriptions-let Stopee empower you to reclaim it.