Manage Circleci

How to cancel CircleCI and take control of your cI/CD spend

What CircleCI is and why you might cancel

CircleCI is a continuous integration and delivery (CI/CD) platform that automates your build, test, and deployment workflows. It helps engineering teams run automated pipelines, manage credits and user seats, and integrate with version control systems to speed up software releases.

You might use CircleCI to run test suites, build artifacts, and deploy changes as part of a repeatable workflow. However, if your team has shifted to a different CI/CD provider, reduced development activity, or found the credit costs higher than expected, cancelling makes sense. At Stopee, we understand that cloud tooling decisions change, and we are here to guide you through a clean exit.

Typical CircleCI usage and billing

CircleCI operates on a credit-based pricing model where you pay for compute resources consumed during builds and deployments. Your plan may also include active user seats or bulk prepaid credits that roll over monthly and expire after 12 months. Understanding your billing structure before you cancel helps you decide whether to request a refund or simply let your subscription lapse.

Common reasons to cancel CircleCI

Teams cancel CircleCI when they switch to GitHub Actions, GitLab CI, Jenkins, or another CI/CD platform; when build volumes drop and credits go unused; when costs exceed budget; or when a free tier or self-hosted solution becomes more practical. Whatever your reason, Stopee is here to ensure your cancellation is processed cleanly and your refund claim is handled correctly under Singapore consumer law.

Your consumer rights when cancelling CircleCI in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services and claim refunds.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a service contract and request a refund if you have not received the service as advertised or if the company has engaged in unfair trading practices. If CircleCI has failed to deliver the service level you paid for, or if you cancel within a cooling-off period (typically 14 days for distance contracts), you may be entitled to a full or partial refund.

If CircleCI refuses your refund claim, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Civil Court. Most companies honour refund requests rather than face regulatory action.

How stopee helps you enforce your rights

Stopee has helped thousands of consumers navigate refund disputes and cancellation traps across digital platforms. We provide step-by-step guidance, template emails, and escalation pathways so you know exactly what to do if CircleCI does not respond to your cancellation or refund request. Keep records of all communications and billing statements as evidence.

Methods to cancel CircleCI

Your cancellation method depends on how you signed up and where your subscription is billed.

Cancel via the CircleCI web portal

If you subscribed directly through CircleCI's website, you can cancel within your account settings.

1. Log in to your CircleCI account at circleci.com
   • Use the email and password associated with your subscription
2. Navigate to your account settings or subscription management page
   • Look for a "Plans" or "Billing" section in the sidebar or top navigation menu
3. Locate your active subscription and select the cancel or downgrade option
   • Read the cancellation details carefully to confirm the effective date
4. Confirm the cancellation when prompted
   • You will receive a confirmation email within minutes
5. Save your confirmation email and note the cancellation effective date
   • This proof is essential if you later dispute a charge

Pro tip: Before you cancel, export any build logs, configuration files, or workflow definitions you need. CircleCI may delete your project data after your subscription expires.

Cancel via apple app store

If you subscribed to CircleCI through the Apple App Store, Apple handles your subscription billing, not CircleCI.

1. Open the App Store app on your iOS device or Mac
   • Tap or click your profile icon in the top right corner
2. Select "Subscriptions" from the menu
   • You will see a list of all your active App Store subscriptions
3. Find CircleCI and tap or click "Manage"
   • If CircleCI is not listed, you do not have an active App Store subscription
4. Select "Cancel Subscription"
   • Apple will ask you to confirm; follow the prompts
5. Take a screenshot of the cancellation confirmation
   • Apple will also send a confirmation email to your Apple ID email address

Warning: CircleCI support cannot cancel or modify App Store subscriptions for you. You must cancel directly through Apple. If you have trouble, contact Apple Support.

Cancel via google play

If your CircleCI subscription is billed through Google Play, you manage cancellation in the Google Play app or website.

1. Open the Google Play app on an Android device or visit play.google.com on a browser
   • On Android, tap the menu icon (three lines) in the top left
2. Select "Subscriptions"
   • You will see all active Google Play subscriptions linked to your Google account
3. Find CircleCI and tap or click it
   • Review the subscription details and renewal date
4. Tap or click "Cancel subscription"
   • Google will ask why you are cancelling; you can skip this or provide feedback
5. Confirm the cancellation
   • Google will send a confirmation email and your access will end at the end of the current billing period

Warning: CircleCI cannot process refunds for Google Play subscriptions. Contact Google Play Support if you need a refund within the refund window.

Cancel via email

If you cannot access your account or prefer written communication, you can request cancellation by email.

1. Send an email to CircleCI support at support@circleci.com
   • Include your full name, email address, account email, and CircleCI organisation or project name
2. Clearly state "Request to cancel my CircleCI subscription effective immediately" or at the end of the current billing period
   • Specify whether you want a refund for unused credits
3. Keep a copy of your email for your records
   • Note the date and time you sent it
4. Expect a response within 24 to 48 business hours
   • If CircleCI does not respond, follow up after 3 business days
5. Once you receive confirmation, check your account to verify the subscription status has changed
   • Save the confirmation email

Pro tip: Using email creates a paper trail. If a dispute arises later, you have written proof of your cancellation request and the date CircleCI acknowledged it.

Timeline and what happens after you cancel

Understanding when your cancellation takes effect helps you avoid surprise charges and plan your migration to another CI/CD platform.

When your access ends

After you cancel, CircleCI typically allows you to keep access until the end of your current billing period. This means if you cancel mid-month, you retain full access to your projects, builds, and logs until the last day of that month. You will receive a confirmation email that specifies the exact end date.

Check your account portal and email confirmation to confirm the effective cancellation date. Do not assume the cancellation is immediate; CircleCI bills in arrears, and your current subscription term is honoured.

What happens to your data and projects

When your subscription ends, your projects, build history, and stored logs may remain in your CircleCI account for a limited time, but retention policies vary. Some data may be archived or deleted automatically after 30 to 90 days. If you need to preserve build logs, configuration files, or workflow definitions, export them before your subscription expires.

CircleCI does not guarantee permanent data retention after cancellation. Take responsibility for backing up critical information now, not after you cancel.

Refund eligibility and how to claim one

Your refund depends on how you paid and whether you are within a refund window.

Refunds for direct web subscriptions

If you subscribed directly through CircleCI's website and paid by credit card, debit card, or bank transfer, CircleCI offers a full refund if you request it within 30 days of the billing date. Unused credits may also be refundable if your subscription was billed in advance.

To claim a refund:

1. Contact CircleCI support at support@circleci.com
   • Include your account email, subscription ID, and billing date
2. Clearly state "Request refund for unused credits" or "Request refund for [billing date]"
   • Explain why you are requesting a refund (e.g., service not as expected, switching platforms)
3. CircleCI will review your request and respond within 5 to 10 business days
   • If approved, the refund will be issued to your original payment method within 7 to 14 business days
4. Check your bank or card account to confirm the refund has been received
   • Keep the refund confirmation email as proof

Refunds for apple app store subscriptions

Refund requests for App Store purchases must go through Apple, not CircleCI. CircleCI cannot issue refunds for App Store-billed subscriptions.

1. Open the App Store on your iOS device or Mac
   • Navigate to your account and subscriptions
2. Find the CircleCI subscription and select "Report a Problem" or "Request Refund"
   • Apple allows refunds for unused or problematic subscriptions within 30 days of purchase
3. Explain why you are requesting a refund (e.g., accidental purchase, service issues)
   • Be honest and concise
4. Apple will review and respond via email within 1 to 2 business days
   • If approved, the refund appears in your Apple account balance or original payment method

Refunds for google play subscriptions

Google Play manages refunds for subscriptions billed through its platform. CircleCI cannot process these refunds.

1. Go to play.google.com or open the Google Play app
   • Navigate to your subscriptions and find CircleCI
2. Select the subscription and tap "Report a problem"
   • Google allows refunds for active subscriptions within 48 hours of the purchase or renewal date
3. Choose a reason and explain your issue
   • Google auto-processes most refund requests; some require manual review
4. Google will respond within 24 to 48 hours
   • If approved, the refund is credited to your Google Play balance or payment method within 3 to 5 business days

Warning: Refund windows are strict. If you are outside the 30-day window, the company may refuse your refund. However, if CircleCI failed to deliver the service as advertised, you may still have grounds to claim a refund under Singapore's Consumer Protection (Fair Trading) Act. Stopee can help you build that case.

CircleCI plans and pricing in SGD

Understanding what you are paying for helps you decide if the service is worth keeping or if a refund makes sense.

Current pricing overview

CircleCI does not publish official SGD pricing. The table below shows approximate conversions from USD pricing for reference. Actual charges appear in your billing statement in your subscription currency.

Credit costs vary based on your job configuration, execution environment (Linux, Windows, macOS), and resource class. If your builds consume more credits than expected, costs escalate quickly. This is a common reason teams cancel and switch to GitHub Actions, which offers more generous free credits.

Common cancellation mistakes and how to avoid them

Cancelling seems simple, but small errors can leave you exposed to surprise charges or lost refund eligibility.

Mistake one: not confirming the effective cancellation date

Many people cancel their subscription but do not verify when the cancellation takes effect. If you cancel on day 15 of a 30-day billing cycle, you still owe for the full month. Check your confirmation email and account portal to see the exact end date. Do not assume cancellation is immediate.

Mistake two: forgetting to export your build logs and configuration

Once your subscription ends, CircleCI may delete your project history, logs, and stored artefacts. If you need to reference past builds, run a final export before the cancellation date. Most teams regret losing this data after cancellation.

Mistake three: missing the refund window

Refund eligibility for direct web subscriptions expires after 30 days. If you paid in advance and cancel after that window closes, CircleCI may not refund you. Request your refund as soon as you decide to cancel, not weeks later. Stopee recommends filing your refund claim on the same day you submit your cancellation.

Mistake four: cancelling an app store subscription through the website instead of the app

If you signed up via Apple or Google, cancelling through CircleCI's website does nothing. You must cancel through the App Store or Google Play. Attempting to cancel in the wrong place leaves your subscription active and recurring charges in effect.

Mistake five: not keeping cancellation and refund records

Save every email, screenshot, and confirmation from CircleCI. If a charge appears on your statement after you cancel, you need proof of your cancellation request. Digital records are your only defense in a payment dispute.

Comparison: when to keep vs. when to cancel CircleCI

Before you cancel, weigh whether the service still delivers value or if switching is genuinely in your interest.

Checklist before you cancel CircleCI

Use this checklist to ensure you cancel cleanly and do not leave money or data on the table.

• Log in to your CircleCI account and verify your current plan, credits, and billing date
• Export all build logs, workflows, configuration files, and artefacts you need to keep
• Check your last three billing statements to confirm charges are accurate
• Calculate whether you are within the 30-day refund window for unused credits
• Prepare your cancellation request, including account email and subscription ID
• Confirm you are cancelling via the correct method (web portal, App Store, Google Play, or email)
• Take screenshots of your account settings before and after cancellation
• Save the cancellation confirmation email in a dedicated folder
• If claiming a refund, send the request within 24 hours of cancellation
• Set a calendar reminder to check your account 2 to 3 days before the scheduled end date to confirm cancellation is on track
• Verify that the final charge does not appear on your next billing statement
• If a charge appears, escalate to Stopee or file a dispute with your bank within 60 days

Why stopee is your ally in cancelling CircleCI

Cancelling a CI/CD platform like CircleCI involves technical steps, billing rules, and refund windows that can trap you if you do not know the system. Stopee has guided thousands of developers and finance teams through clean cancellations, refund disputes, and escalations with digital service providers across Singapore and globally.

Whether you need a step-by-step walkthrough, a template email to send to CircleCI, or help filing a complaint with CASE if the company refuses your refund, Stopee removes the friction and ensures you keep your rights intact. We believe you should be able to cancel any service without losing money or spending hours chasing confirmations.

Head to Stopee.com today and explore our full library of cancellation guides. Stopee is committed to empowering you to take control of your subscriptions, your budget, and your digital life.

CircleCI contact information

Use these details to reach CircleCI support or escalate a cancellation or refund dispute.

Official contact channels

• Email: support@circleci.com
• Web support portal: support.circleci.com
• Status page: status.circleci.com (to check for outages or service issues)

Escalation contact

If CircleCI support does not respond within 5 business days or refuses your cancellation or refund request without valid reason, you can escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315. You also have the right to file a claim in the Civil Court under Singapore's Consumer Protection (Fair Trading) Act.

Stopee recommends keeping all email correspondence, billing statements, and screenshots as evidence for any formal complaint. Your documentation is the foundation of a successful refund claim.