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Cancel Cli Studios: The Right Way
How to cancel cli studios in singapore: step-by-step guide to stop charges and reclaim your money
What cli studios is and how you're being billed
Cli Studios is an online dance and performing-arts education platform that delivers video classes, tutorials, and course-creation tools through a subscription model. You access the service via web browsers or mobile apps on iOS and Android devices.
The service operates on automatic renewal. Your billing method depends on where you signed up: directly through the Cli Studios website, via Apple App Store, or through Google Play. This matters for cancellation, because each platform has different procedures, and refunds are handled separately depending on your signup method.
How billing works
Cli Studios charges you either annually (S$288.98) or monthly (S$42.98, though this plan may no longer be available for new signups). Your subscription renews automatically unless you cancel before the next billing date.
You typically receive a 7-day free trial when you first sign up. After that, charges hit your payment method on schedule. Most customers don't realise they need to cancel actively-silence doesn't stop the charges.
Where your payments go
If you subscribed directly on the Cli Studios website, your payments go to Cli Studios' payment processor. If you signed up through Apple App Store or Google Play, Apple and Google handle your payment and billing-not Cli Studios directly. This is crucial for refunds.
Why you might want to cancel cli studios
You might be cancelling because the content no longer matches your learning goals, you've finished the courses you wanted, the subscription is too expensive, or you simply forgot about a trial that converted to a paid plan.
Whatever your reason, cancellation stops future charges immediately when you complete the process. Understanding your options protects you from unexpected debits and helps you recover money if you've been overcharged.
Common reasons for cancellation
Many users cancel after realising they don't have time for the classes, prefer other platforms, or want to pause their subscription during busy seasons. Some discover cheaper alternatives or find that free YouTube tutorials meet their needs just as well.
If cost is your concern, cancelling prevents the charge cycle from renewing-and you may be entitled to a refund under Singapore consumer law if the terms weren't clearly disclosed upfront.
Your consumer rights in singapore: what protects you
Singapore's Consumer Protection (Fair Trading) Act requires businesses to provide clear, transparent information about subscription terms, automatic renewal dates, and cancellation procedures. Cli Studios must not use misleading billing practices or hide renewal costs.
You have the right to an accessible, straightforward cancellation process. If Cli Studios makes cancellation deliberately difficult, charges you without clear consent, or doesn't disclose renewal terms clearly, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Fair trading obligations
Cli Studios must display pricing in Singapore dollars clearly, show the exact renewal date before charging, and allow you to cancel through a method as easy as the signup process. If they fail on these points, you have grounds to dispute charges.
Under the Act, "no refund" policies are enforceable-but only if the terms were transparent and you consented knowingly. If you were charged after a free trial without clear notification, or if automatic renewal wasn't obvious, you may recover your money through CASE mediation or small claims court.
When to escalate to authorities
If Cli Studios refuses to cancel your subscription, ignores your cancellation request, or continues charging after you've cancelled, escalate to CASE (caseonline.sg) or email the CCCS. Keep screenshots of your cancellation confirmation and billing statements as evidence.
How to cancel cli studios: step-by-step by platform
Your cancellation method depends on where you signed up. Each platform has its own process, and Stopee recommends checking which method you used before attempting cancellation-this saves time and prevents mistakes.
Cancel via the cli studios website
This method works if you signed up directly at clistudios.com or members.clistudios.com using a credit card, debit card, or other payment method not linked to Apple or Google.
- Open your browser and visit members.clistudios.com
- Log in with your email and password
- If you've forgotten your password, click "Forgot Password" and follow the email reset link
- Navigate to Settings (usually in the top-right menu or profile icon)
- Select Payment Info or Subscription
- Locate the Cancel Membership button
- Warning: Don't click Pause or Manage Plan unless you want to change your billing frequency-these options keep you subscribed
- Click Cancel Membership
- Select a cancellation reason from the dropdown (your feedback helps, but doesn't affect cancellation)
- Confirm the cancellation in any pop-ups that appear
- Check your email within 5 minutes for a confirmation email from Cli Studios
- This email will state your cancellation date and final billing date
- Pro tip: Save this email as proof of cancellation-you'll need it if charges continue
Timeline: You retain access to all paid content until your current billing cycle ends. Cancellation takes effect on your next renewal date (shown in the confirmation email), and no further charges will occur.
Cancel via apple app store (iOS)
If you signed up on your iPhone or iPad through the App Store, you must cancel through Apple's subscription settings-not through the Cli Studios app itself. Cli Studios cannot process your cancellation through their platform if you subscribed via Apple.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon (bottom-right corner)
- Select Subscriptions
- Find and tap Cli Studios
- Tap Cancel Subscription
- If you see Manage Subscription instead, tap that first, then look for Cancel
- Choose a cancellation reason (optional)
- Confirm your cancellation
- Apple will show you the exact date when your subscription ends
- Check your email for Apple's subscription cancellation confirmation
Warning: If you cancel through the Cli Studios app itself, it won't work-Apple handles all App Store subscriptions independently. You must use Apple's Settings app or App Store app to complete the cancellation.
Pro tip: You can also cancel via Settings → Subscriptions on your iPhone, or visit appleid.apple.com on any device, sign in, and manage subscriptions from there.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel via the Google Play app or website. Like Apple, Google manages all Play Store subscriptions separately from Cli Studios' systems.
- Open the Google Play app on your Android device
- Tap your profile icon (top-right)
- Select Manage subscriptions or Subscriptions
- Tap Cli Studios
- Select Cancel subscription
- You may see Manage subscription first-tap that, then look for Cancel option
- Confirm your cancellation reason
- Tap Cancel subscription again to confirm
- Google shows your end date clearly
- Verify your email for Google Play's confirmation
Your access ends on the date shown in the confirmation. Google Play will not charge you again after that date, and the Cli Studios app will lock you out of premium content once your subscription expires.
What happens to your access after cancellation
Understanding what you lose and when helps you plan your viewing time and download any materials you need before access ends.
Access timeline after you cancel
Your subscription remains active through the end of the current billing cycle. You can continue watching all paid content, downloading classes, and using all studio features until midnight on your cancellation date.
After that date, you lose access to the full library. The app will lock premium content, and you'll see a message asking you to renew your subscription if you open the app.
Your account data and free features
Cli Studios keeps your account active but inactive. You may still log in to view your profile or any free content that doesn't require a subscription, depending on their internal policy.
Any progress you've recorded, certificates, or course notes you created remain in your account-but you won't be able to access new classes or exercises. Pro tip: Screenshot or download any certificates, transcripts, or progress summaries before your final billing date, as these may disappear after cancellation if Cli Studios purges inactive accounts.
Refunds: what you can recover and how
Cli Studios enforces a non-refund policy for direct subscriptions. However, refunds are possible under specific circumstances, particularly if you subscribed via Apple or Google, or if charges violated Singapore consumer protection rules.
Refund policy for direct web subscriptions
Payments made directly to Cli Studios are non-refundable once processed. Cli Studios does not issue partial refunds if you cancel mid-cycle, and they don't pro-rate unused days.
This policy is legal in Singapore if terms were clearly displayed and you consented knowingly. However, if the renewal date or subscription cost wasn't obvious during signup or at the time of charging, you may dispute the charge through your bank or financial institution.
Refunds via apple app store
Apple handles all refunds for App Store subscriptions-Cli Studios cannot issue them. You request refunds directly from Apple through reportaproblem.apple.com or your iTunes account settings.
- Visit reportaproblem.apple.com and sign in with your Apple ID
- Find your Cli Studios charge in the purchase history
- Click the "Report a Problem" link next to it
- Select your reason (e.g., accidental purchase, didn't use the service, misleading terms)
- Submit your report
- Apple reviews your case within 24-48 hours and emails you a decision
Apple typically approves refunds within 7 days if you request them within 90 days of purchase. If your reason is "didn't use the service," be specific: say you cancelled immediately after discovering the auto-renewal charge.
Refunds via google play
Google Play allows refunds for subscriptions within 48 hours of purchase. After that window closes, you must contact Google support directly to request an exception.
- Open the Google Play app
- Go to Menu → Account → Subscriptions → Cli Studios
- Look for a refund option if you're within the 48-hour window
- If outside the window, tap Help → Contact us and explain your situation
- Google support reviews exceptions on a case-by-case basis
Pro tip: If you were charged without clear notice of auto-renewal, mention this in your request-Google may approve exceptions for transparency violations.
Disputes and chargebacks through your bank
If Cli Studios continues charging after cancellation or refuses to process your cancellation, contact your bank or credit card issuer within 120 days and request a chargeback. Provide your cancellation email and bank statements showing unwanted charges.
Your bank will investigate and may reverse the charges. This is your strongest tool if Cli Studios ignores complaints and Stopee recommends this if company customer service fails you.
Pricing and plan details in singapore
Understanding what you're paying for helps you decide whether cancellation or plan downgrade makes sense for your situation.
| Plan | Price (SGD) | Billing period | Features | Status |
|---|---|---|---|---|
| Annual subscription | S$288.98 | 12 months | Full library access, video classes, tutorials, course creation tools after 7-day trial | Available |
| Monthly subscription | S$42.98 | 30 days | Full library access, video classes, tutorials, course creation tools | Deprecated (likely unavailable for new users) |
The annual plan works out to S$24.08 per month if you stay subscribed for the full year. Most new users are defaulted to the annual plan unless they specifically select monthly billing.
Common cancellation mistakes and how to avoid them
Many customers cancel only to find themselves charged again weeks later-usually because they didn't complete the full cancellation process or checked the wrong account.
Mistake 1: cancelling in the wrong place
The biggest trap is trying to cancel through the Cli Studios app or website when you subscribed via Apple or Google. Your cancellation request goes nowhere, and charges continue. Stopee sees this constantly: customers assume they've cancelled, but Apple or Google never received the request.
Always verify where you signed up first. Check your email confirmation when you subscribed-it will say "App Store," "Google Play," or "Cli Studios billing." Then use the matching cancellation method.
Mistake 2: not saving your cancellation confirmation
You receive a confirmation email showing your cancellation date and final billing date. If you don't save this, you can't prove you cancelled if disputes arise.
Pro tip: Forward this email to a folder you check monthly, or print a copy. Screenshot the confirmation date and time as well.
Mistake 3: cancelling too close to the renewal date
If you cancel the day before renewal, you might still be charged-processing takes time. Cancel at least 3-5 days before your renewal date to ensure the cancellation registers before the next charge hits.
Mistake 4: assuming pause means cancellation
Some services offer a "pause" feature that temporarily stops charges but keeps your subscription active. This is not cancellation. After the pause ends, charges resume automatically. If you want to end your subscription permanently, always choose Cancel, not Pause.
Checklist: before you hit cancel
Run through this list before finalising your cancellation to avoid regrets or surprise charges.
- Check which platform you used to sign up (web, App Store, or Google Play)
- Download or screenshot any certificates, progress records, or course notes you want to keep
- Identify your next billing date by logging into your account
- Plan your cancellation for at least 3-5 days before the renewal date
- Open your email and make sure you can receive confirmations
- Complete the cancellation using the correct method for your platform
- Wait 5-10 minutes and check your email for the confirmation
- Save the confirmation email and note the exact cancellation date
- Check your next bank or credit card statement (1-2 weeks later) to confirm no charge appeared
- If a charge does appear, contact your bank or Cli Studios' support immediately with your confirmation email
Reviews and what other users say
Cli Studios has a 4.5-star rating, meaning most users find value in the platform. However, the most common complaint centres on cancellation difficulty and unexpected auto-renewal charges.
Many reviews note that the cancellation process isn't obvious in the app, forcing users to log into the website or app store settings. Others report being charged after allegedly cancelling, which often stems from cancelling in the wrong place or misunderstanding the confirmation email.
Positive reviews praise the content quality, instructor variety, and the 7-day free trial. Users with no cancellation issues tend to recommend the service highly. The friction appears only when cancelling-which is why Stopee focuses on getting you through the process correctly the first time.
Contacting cli studios if cancellation fails
If you've followed all steps and your cancellation didn't work, or charges continue after cancellation, contact Cli Studios directly with your confirmation email and a screenshot of the charge.
Cli studios contact information
The only publicly listed address for Cli Studios is their corporate office in the United States:
Cli Studios
Van Nuys, California
United States
For customer support, try reaching out through the Cli Studios website at members.clistudios.com or look for a "Contact Us" or "Support" link in the app. Response times vary, but include your account email, subscription start date, and cancellation date in your message.
If Cli Studios doesn't respond within 7 business days: File a complaint with the Consumers Association of Singapore (CASE) at caseonline.sg or the Competition and Consumer Commission of Singapore (CCCS). Include your cancellation confirmation and all correspondence.
Summary: next steps and your path forward
Cancelling Cli Studios is straightforward once you know which platform you used. The key is matching your cancellation method to your signup method-web, Apple App Store, or Google Play-and completing the entire process before saving your confirmation.
You have strong consumer protections under Singapore's Consumer Protection (Fair Trading) Act. If Cli Studios charges you without clear notice or makes cancellation deliberately difficult, you can escalate to CASE or your bank. Stopee empowers you with the knowledge to cancel confidently and recover money if needed.
Follow the step-by-step guide above for your platform, save your confirmation email, and monitor your next bank statement. If an unwanted charge appears, act within 120 days and request a chargeback. Stopee has helped thousands of consumers cancel subscriptions like this one and recover their money-your situation is solvable.
Don't delay: the sooner you cancel, the sooner charges stop. Use the process that matches your signup method today, and you'll be free of Cli Studios within one billing cycle.