Manage Confluence

How to cancel confluence and recover your workspace data in singapore

What is confluence and why teams use it

Confluence is a cloud-based collaboration and knowledge-management platform built by Atlassian. Your team uses it to create, organise, and share documents, meeting notes, project specifications, and institutional knowledge in one centralised workspace.

Common uses span internal documentation, product specifications, onboarding guides, and integration with Jira and other Atlassian products. The platform scales from small teams to large enterprises managing multiple site deployments across regions including Singapore.

Who pays and who can cancel

Your Confluence subscription is managed through the Atlassian Cloud admin portal. Only users with Billing admin, Org admin, or Site admin permissions can initiate cancellation. If you do not have these permissions, contact your workspace administrator before proceeding.

Understand your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing software services. You have the right to cancel a subscription if Confluence fails to meet agreed terms, contains hidden charges, or lacks transparency in billing.

Your cancellation rights in singapore

The Consumer Protection (Fair Trading) Act covers unfair contract terms and misrepresentation. If Atlassian has not clearly disclosed cancellation penalties, refund limits, or data retention policies, the Consumers Association of Singapore (CASE) can escalate your complaint. Stopee recommends documenting your cancellation request in writing and keeping records of all communications with Atlassian support.

You have the right to request a refund if the service does not perform as promised. If Atlassian refuses without valid reason, contact CASE for mediation.

Refund windows and billing transparency

Atlassian's standard refund policy is restrictive: monthly plans offer refunds only within the first paid month; annual plans allow refunds within 30 days of payment. Beyond these windows, Atlassian typically denies refunds. Singapore's consumer laws do not override these contractual limits, but they do require Atlassian to disclose them clearly at purchase.

Cancellation methods for confluence

You can cancel Confluence through the Atlassian Cloud admin portal, or through third-party marketplaces and mobile app stores if you purchased extensions or subscriptions there. Stopee walks you through each route.

Cancel via the atlassian cloud admin portal (primary method)

This is the official and fastest route to cancel your Confluence subscription. The admin portal gives you real-time control and immediate confirmation of your cancellation request.

Cancel marketplace apps or mobile subscriptions

If you purchased Confluence add-ons or subscriptions through Atlassian Marketplace, Apple App Store, or Google Play, you must cancel through those platforms separately. Each has its own cancellation process and refund window.

How to cancel confluence step by step

Follow this exact sequence to cancel your Confluence subscription without delays or accidental renewals. Each step is time-sensitive, so complete them in order.

Step-by-step cancellation via admin portal

1. Open your web browser and navigate to admin.atlassian.com.
   • Use the email and password associated with your Billing admin, Org admin, or Site admin account.
   • Warning: Do not share your login details with non-admin staff. Only admins can cancel subscriptions.
2. From the left-hand menu, select Billing.
   • If you see "Billing" is greyed out, you do not have the required permissions. Contact your primary admin or Atlassian support to grant you access.
3. Click Subscriptions to view all active subscriptions under your organisation.
   • You will see a list of all Atlassian products your team pays for (Confluence, Jira, etc.).
4. Find your Confluence subscription in the list and click Manage.
   • The subscription details page shows your current plan, billing date, and renewal amount in SGD or USD.
   • Pro tip: Screenshot this page before cancelling. You will need it as proof of your subscription details if you later dispute a charge with your bank.
5. Click More Actions (usually a three-dot menu or dropdown button).
   • A small menu will appear with options including "Cancel subscription".
6. Select Cancel subscription and read the cancellation warning.
   • Atlassian will tell you the exact date your access ends (typically 15 days after the current billing cycle).
   • It will also state whether a refund applies. Note this date and refund status.
7. Click Confirm cancellation to complete the request.
   • You will receive an email confirmation within minutes to your registered admin email address.
   • Warning: If you do not receive a confirmation email within 5 minutes, check your spam folder and then contact Atlassian support with your admin email and organisation ID.

Cancel marketplace add-ons and extensions

1. Log in to your Atlassian Cloud admin portal and navigate to Billing > Marketplace purchases.
   • This section shows all third-party apps and extensions you have paid for.
2. Find the Marketplace app you want to cancel and click its name.
   • The app details page lists the vendor, current price, and refund policy.
   • Pro tip: Note the purchase date. If you bought the app within the last 30 days, you may still qualify for a refund from the vendor.
3. Click Cancel or Request refund depending on the vendor's interface.
   • Some vendors (including Atlassian as vendor) allow cancellation with refund within 30 days; others have different windows.
   • Follow the vendor's refund form or contact form if cancellation alone does not trigger a refund automatically.
4. If the vendor is Atlassian and you purchased within 30 days, request a full refund.
   • Submit your request in writing via Atlassian support (support.atlassian.com) with your order number and reason for cancellation.
   • Atlassian processes Marketplace refunds within 5-7 business days to your original payment method.

Cancel mobile or app store subscriptions

1. If you subscribed to Confluence via Apple App Store (iOS), open Settings > App Store > tap your profile icon > Subscriptions.
   • Find the Confluence app and tap Manage subscription.
   • Select Cancel subscription and confirm the cancellation date.
2. If you subscribed via Google Play Store (Android), open the Google Play app > tap your profile icon > Payments and subscriptions > Subscriptions.
   • Find Confluence, tap it, and select Cancel subscription.
   • Google will ask if you want to cancel immediately or at the end of the billing period. Choose your preference.
3. You will receive a confirmation email from Apple or Google within minutes.
   • The email states your cancellation date and any refund eligibility.
4. For refunds beyond the standard Apple or Google window (typically 14-15 days), contact Atlassian support with your app store receipt.
   • Stopee recommends citing consumer protection laws if the app was sold with misleading pricing or terms.

What happens to your data and access after cancellation

Cancelling Confluence does not immediately delete your workspace. You have a critical window to export or recover your data before it becomes permanently unavailable.

Your access timeline after cancellation

After you cancel, your subscription remains active until the end of the current billing period plus a 15-day grace period. During this entire window, you and your team retain full read and write access to Confluence. Your data remains stored on Atlassian's servers throughout this period.

On day 16 after the end of your billing cycle, your workspace enters a locked state. You can no longer edit, create, or delete pages, but you can still view and export existing content. This read-only phase lasts approximately 15 more days.

After the 30-day total window (current cycle plus grace plus read-only phases), Atlassian permanently deletes your workspace and all associated data. Stopee strongly recommends exporting critical documents before day 30 arrives.

Reactivate your subscription within the grace period

If you change your mind within the 15-day post-billing grace period, you can reactivate your subscription via the Atlassian Cloud admin portal. Log in, navigate to Billing > Subscriptions, find your cancelled Confluence subscription, and click Reactivate. Your workspace and all data will be restored immediately. No data is lost during reactivation.

Warning: Do not wait until day 30 to reactivate. Once the read-only phase ends and permanent deletion begins, Atlassian cannot restore your workspace.

Refund eligibility and timelines

Confluence refunds follow strict windows set by Atlassian. Understanding your eligibility now will help you decide whether to proceed with cancellation or request a refund first.

Atlassian cloud subscription refunds

Atlassian offers limited refunds on Confluence Cloud subscriptions. Monthly-plan cancellations are refundable only if you cancel within the first paid month (typically within 30 days of the initial charge). Annual-plan cancellations are refundable if you request a refund within 30 days of the initial annual payment, regardless of how long you have used the service.

Beyond these windows, Atlassian's standard policy denies all refunds. Subscriptions are non-refundable for partial months, unused time, or cancellations after the refund window closes. If you believe Atlassian has violated Singapore consumer law by denying a refund, Stopee recommends filing a complaint with CASE.

How to request a refund before cancelling

1. Check your original purchase receipt or subscription start date.
   • Count the days since your first charge. If fewer than 30 days have passed, you are within the refund window.
2. Log in to the Atlassian Cloud admin portal and navigate to Billing > Subscriptions.
   • Click your Confluence subscription and note the exact purchase date and renewal date.
3. Contact Atlassian support before clicking "Cancel subscription".
   • Go to support.atlassian.com and submit a ticket requesting a refund under the 30-day window.
   • Include your organisation ID, subscription ID, and reason for the refund request.
   • Pro tip: Frame your request professionally. Cite technical issues, unmet expectations, or pricing misrepresentation if applicable. Atlassian is more likely to approve discretionary refunds for documented problems.
4. Wait for Atlassian's response (typically 2-3 business days).
   • If approved, Atlassian will process the refund to your original payment method within 5-7 business days.
   • If denied and you believe it unfair, escalate to CASE with copies of your correspondence and a statement of how Atlassian's service failed your expectations under the Consumer Protection (Fair Trading) Act.
5. Only click "Cancel subscription" in the admin portal after your refund request is approved or explicitly denied.
   • Cancelling before requesting a refund may forfeit your eligibility, as Atlassian counts the cancellation date, not the refund request date.

Marketplace app and mobile purchase refunds

Third-party Marketplace apps sold by Atlassian as vendor offer full refunds within 30 days of purchase. After 30 days, no refund is available. Mobile purchases through Apple App Store and Google Play follow each store's refund policies (typically 14-15 days). Stopee advises requesting refunds through the original purchase platform first, then escalating to Atlassian support if denied.

Confluence pricing in singapore

Understanding Confluence pricing helps you decide whether cancellation or a plan downgrade better serves your needs. The table below shows current Confluence Cloud plans and approximate Singapore-dollar costs.

Confluence cloud plan comparison

Note: Prices shown are approximate based on current USD-to-SGD conversion rates. Your actual cost depends on current exchange rates, number of licensed users, and billing frequency. Annual subscriptions typically cost 15-20% less than monthly billing. Singapore buyers are invoiced in USD unless you have negotiated a direct invoice from Atlassian.

Common mistakes to avoid when cancelling

Cancellation feels straightforward until a small oversight costs you money or data. Stopee has identified the mistakes teams make most often so you can sidestep them.

Mistake 1: cancelling without exporting critical data

Your largest risk is losing access to documents, meeting notes, or project specifications after the 30-day window closes. Export all critical pages, spaces, and attachments before you click "Confirm cancellation".

To export your workspace, log in to your Confluence workspace, click Settings (gear icon) > Export > Export to XML or Export as PDF. Atlassian allows workspace admins to export the entire space in XML format, which preserves formatting, permissions history, and metadata. Store this export on secure local storage or cloud backup (OneDrive, Google Drive, Dropbox) immediately. Do not rely on Atlassian's 30-day grace period as your only backup.

Mistake 2: cancelling during a billing cycle without checking your refund window

If your annual plan renews on the 15th and you cancel on the 20th, you have already forfeited that renewal payment unless you requested a refund before cancellation. Always check your renewal date and refund eligibility in the admin portal before clicking "Cancel subscription".

Navigate to Billing > Subscriptions and note your next renewal date and annual cost. If you are within 30 days of your original purchase (not renewal), request a refund first. If you are outside the 30-day window, you will not recover the next renewal charge, so consider waiting until closer to the renewal date to cancel if refund recovery is your priority.

Mistake 3: assuming all admin users will see the cancellation

Only users with Billing admin permissions see the "Cancel subscription" option. Other admins (Site admin, Org admin) can access Billing but cannot initiate cancellation. If you assume a colleague has cancelled and they lack the right permissions, your subscription will renew without warning.

Verify that the person cancelling holds Billing admin status. In the admin portal, go to Settings > Users and check each user's role. Stopee recommends assigning Billing admin rights to at least two people in your organisation so cancellation authority is not lost if one admin leaves.

Mistake 4: not keeping proof of cancellation

After you click "Confirm cancellation", screenshot the confirmation page and save the confirmation email Atlassian sends. If a charge appears on your credit card statement after the grace period, you will need this proof to dispute the charge or contact Atlassian support. Keep these records for at least 12 months.

Mistake 5: forgetting to cancel marketplace apps and mobile subscriptions separately

Cancelling your main Confluence Cloud subscription does not automatically cancel add-on apps purchased from Atlassian Marketplace or subscriptions purchased through Apple App Store or Google Play. Each requires a separate cancellation. Check Marketplace under Billing, review your Apple and Google accounts, and cancel all related subscriptions. Otherwise, you will receive charges for apps even after your main workspace is gone.

Before you cancel: consider these questions

Cancellation is permanent after day 30. Ask yourself these questions before confirming to ensure you are not cancelling prematurely.

Should you downgrade instead of cancel?

If you want to reduce costs but keep some Confluence access, downgrade to the Free plan instead of cancelling. The Free plan supports up to 10 users, unlimited pages, and basic automation at no cost. You lose advanced permissions and integrations, but retain all existing data and pages. To downgrade, go to Billing > Subscriptions > Manage > More Actions > Change plan and select "Free". Downgrading takes effect immediately and refunds the difference if you are mid-billing cycle.

Is your team fully aligned on cancellation?

Before cancelling, confirm with team leads and project owners that no active documentation, roadmaps, or decision records depend on Confluence. If a project team is still using Confluence regularly, cancelling will disrupt their workflow. A conversation takes five minutes; recovering lost team documents takes weeks.

Have you backed up your data?

Export your entire workspace and store it offline. Stopee cannot stress this enough: Atlassian does not maintain backups after permanent deletion, and no amount of escalation can recover a deleted workspace. Spend 30 minutes on export now and avoid months of regret.

How to challenge a refusal to refund

If Atlassian denies your refund request and you believe the denial violates Singapore consumer law, you have escalation options. Stopee walks you through the dispute process.

Escalate to CASE (Consumers association of singapore)

File a complaint with CASE if Atlassian refused a refund within the legal refund window, charged you after cancellation, or misrepresented the cancellation policy at the time of purchase. CASE provides free mediation and can compel Atlassian to reconsider under the Consumer Protection (Fair Trading) Act.

Visit case.org.sg and submit an online complaint form. Include your order ID, subscription dates, refund request emails, and a clear statement of why you believe Atlassian's refusal is unfair. CASE will contact Atlassian on your behalf within 5-10 business days. Most disputes are resolved within 30 days of filing.

Dispute the charge with your bank or card issuer

If Atlassian continues charging after you cancelled, or if you received a charge outside the refund window and Atlassian has refused mediation, contact your bank or credit card issuer and request a chargeback. Provide copies of your cancellation confirmation email and written refusal from Atlassian. Singapore's banking code of conduct requires your bank to investigate within 30 days. The burden of proof falls on Atlassian to justify the charge.

Pro tip: Do not dispute a charge until you have given Atlassian written notice of cancellation and one opportunity to respond. A chargeback without prior formal notice can damage your relationship with Atlassian and complicate future support requests.

What to do after you cancel

Cancellation does not end on the day you click "Confirm". The weeks after cancellation are equally important for data security, billing verification, and team communication.

Monitor your billing statements

After you cancel, check your credit card and bank statements monthly for the next three months to ensure no surprise charges appear. Atlassian sometimes continues billing due to system errors or delayed cancellation processing. If you spot a charge after your cancellation date, immediately contact Atlassian support with your cancellation confirmation email.

Stopee recommends setting a calendar reminder to check your statement on the same day each month. Catching an erroneous charge within 30 days makes disputes and refunds much easier.

Notify your team about data transition

Inform team members that Confluence will be unavailable after the grace period. Provide them with exported documents or links to the new knowledge-management platform you are migrating to. This prevents team members from trying to access Confluence after deletion and discovering lost work.

Export and delete sensitive data during the read-only phase

During the 15-day read-only phase (after the active grace period), your team can still view and download all pages, but cannot edit or delete them. If you have sensitive client data, financial records, or proprietary information in Confluence, export and delete these pages manually during the read-only window so they do not linger on Atlassian servers longer than necessary.

Document the cancellation for your records

Save the following to a secure folder: cancellation confirmation email, subscription billing details (start date, renewal date, annual cost), any refund correspondence, and a list of exported files and their locations. This record protects you if billing disputes arise months later or if you need to prove cancellation compliance for audits.

Confluence cancellation checklist

Use this checklist to ensure you complete all cancellation steps in the correct order and do not overlook critical actions.

Get help cancelling with stopee

Confluence cancellation involves multiple platforms, refund windows, and data export steps. If you feel uncertain at any point, Stopee is here to guide you. Stopee has helped thousands of consumers cancel complex SaaS subscriptions, resolve billing disputes, and recover refunds by following a transparent, step-by-step process.

Visit Stopee.com to access our full cancellation library for Atlassian products and other software services. Stopee provides free cancellation templates, complaint letters to send to Atlassian, and direct escalation contact information for CASE and your local financial regulator. You can also browse Stopee's reviews from other Singapore users who have cancelled Confluence and learn from their experiences.

Cancellation does not have to be stressful. Stopee simplifies the process, protects your data, and ensures you receive any refund you are entitled to under Singapore consumer law. Your workspace, your data, and your money are worth protecting, and Stopee makes sure you do it right.

Contact information for atlassian support in singapore

Atlassian does not maintain a physical office in Singapore for consumer support. All cancellations and refund requests must be submitted through the online admin portal (admin.atlassian.com) or Atlassian's support portal (support.atlassian.com). Atlassian's partner office in Singapore is Empyra (empyra.com), which provides implementation and consulting services but does not handle subscription cancellations directly.

For billing disputes or refund escalation, contact Atlassian support via support.atlassian.com and reference Singapore's Consumer Protection (Fair Trading) Act in your message. For unresolved complaints, file a case with the Consumers Association of Singapore (CASE) at case.org.sg or call +65 6100 0315.