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How to cancel coohom in singapore: step-by-step guide and your refund rights

What coohom is and who should cancel

Coohom is a cloud-based interior design platform that lets you create 3D room designs, manage floor plans, and visualise furniture layouts in minutes. Whether you're a professional designer or a hobbyist exploring layout ideas, Coohom offers subscription tiers and in-app purchases to unlock rendering credits and advanced features.

Why people use coohom

Users choose Coohom for its fast rendering speed, extensive furniture library, and AI-assisted design tools. The platform appeals to both professionals who need quick client visualisations and hobbyists experimenting with home redesigns. Many subscribers value the speed and ease, but others find the cost outweighs the value once they've completed their projects.

Common reasons to cancel

You might cancel because you've finished your design project, prefer an alternative tool, or want to reduce monthly subscriptions. Some users cancel because they don't use the Pro or Premium features enough to justify the ongoing charge. Whatever your reason, Stopee is here to help you navigate the process painlessly and understand your rights.

Coohom pricing in singapore

Understanding what you're paying helps you decide whether the plan still serves your needs.

Current subscription rates

Where your subscription sits

If you bought through the iOS App Store or Google Play, your subscription lives in your Apple ID or Google Play account, not directly with Coohom. This matters when you cancel, because you'll need to cancel from your device settings, not from Coohom's website. Keep in mind that Coohom's mobile app is being phased out with targeted completion by Q4 2025, so web-based management will become the default.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, and understanding these rights is your first line of defence if something goes wrong.

Cooling-off and remote purchases

When you purchase a digital service remotely (online, in-app, or by phone), you have a 14-day cooling-off right under Singapore law for certain goods and services. This means you can cancel within 14 days of purchase and request a refund, even if the service provider claims otherwise. However, Coohom states a strict no-refund policy, which directly conflicts with your statutory rights. This is a gap where Stopee recommends you push back if Coohom refuses to honour that 14-day window.

What to do if coohom refuses a refund

If Coohom declines a refund you believe you're entitled to, you have escalation options. Document your cancellation request, the date you purchased, and any evidence that you're within the cooling-off period. Then escalate to:

• Your payment provider (bank, card issuer, or PayPal) for a chargeback or dispute claim
• The Consumer Association of Singapore (CASE) for formal mediation and advice
• The Infocomm Media Development Authority (IMDA) if there are unfair contract terms involved

Stopee advises keeping copies of all communications with Coohom, including screenshots of their refund policy and your cancellation confirmation, because these become your evidence.

How to cancel coohom on all platforms

Cancellation method depends on where you bought your subscription, so follow the path that matches your purchase.

Cancel via coohom website (self-service)

If you purchased directly from Coohom.com or signed up via web, use this method.

1. Log in to your account at Coohom.com with your email and password.
   • If you've forgotten your password, click "Forgot password" on the login screen and reset it via email.
2. Click your Profile icon (usually top right) and select "My Subscription" from the dropdown menu.
   • If you don't see "My Subscription", check that you're logged in to the correct account.
3. Under "Billing Info", locate your active subscription and select "Cancel Subscription".
   • Read the cancellation notice carefully-it will confirm your access end date.
4. Confirm the cancellation by clicking the final confirmation button.
   • Pro tip: Take a screenshot of the confirmation page for your records.
5. Check your email for a cancellation confirmation from Coohom within 24 hours.
   • Warning: If you don't receive a confirmation email, log back in and verify that "Cancel Subscription" no longer appears-your subscription may not have cancelled.

Cancel via apple app store (iOS)

If you subscribed through the iOS app, you must cancel from your Apple ID settings, not from Coohom.

1. Open Settings on your iPhone or iPad.
   • On iOS 16 and later, you'll find Settings in the home screen.
2. Tap your Apple ID name at the top of the screen.
   • If you don't see your name, you haven't set up an Apple ID on this device.
3. Select "Subscriptions" from the menu options.
   • You'll see all active and inactive subscriptions linked to your Apple ID.
4. Find and tap "Coohom" in the list.
   • If Coohom doesn't appear, your subscription may have already expired or was never processed.
5. Tap "Cancel Subscription" or "Edit Subscription".
   • The button text changes depending on your iOS version and subscription status.
6. Confirm by selecting "Confirm Cancellation" on the next screen.
   • Pro tip: Apple sends a confirmation email; save it as proof of cancellation.

Cancel via google play store (Android)

Android subscriptions are managed through your Google Play account, not Coohom's app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • This opens your subscription management centre.
3. Tap "Subscriptions" to view all active subscriptions.
   • Scroll to find Coohom.
4. Tap "Coohom" and then select "Cancel subscription".
   • Google will ask why you're cancelling; your feedback helps improve the service ecosystem.
5. Confirm the cancellation by selecting "Yes, cancel" on the final prompt.
   • Pro tip: Google Play sends a confirmation email; check your inbox and archive it.

Cancel by contacting coohom support

If you can't find your subscription or the self-service method doesn't work, you can request cancellation through Coohom's support channels.

1. Visit Coohom.com and look for a "Contact Us" or "Support" link, usually in the footer.
   • Coohom may offer email support, live chat, or a support form.
2. Submit a cancellation request with your account email and the subscription plan you want to cancel.
   • Be specific: "I want to cancel my Pro Member subscription effective immediately."
3. Include your account creation date and the current billing date so support can locate your subscription quickly.
   • Pro tip: Keep your support request polite and professional; it makes escalation smoother if needed.
4. Expect a response within 2 to 3 business days.
   • Warning: Coohom support may not process cancellations received via email without account verification, so be ready to provide proof of ownership.

What happens after you cancel

Cancellation isn't instant-your access continues under specific terms that you need to understand to avoid surprise charges.

How long you keep access

When you cancel, your service access continues until the end of your current paid billing cycle. If you cancel on the 15th of a month and your renewal date is the 28th, you keep full access until the 28th. After that date, your account reverts to free tier (if available) or you lose access entirely, depending on Coohom's policy.

Stopping auto-renewal

Cancellation stops auto-renewal immediately, which prevents future charges. Coohom will not charge you again after your current cycle ends. However, this does not automatically trigger a refund for the current billing period-Coohom's policy treats this charge as final once processed.

Your data and project files

Your project files and account data remain available while your paid access continues. After your access expires, Coohom's data retention policy determines how long files stay available. Most platforms keep archived projects for 30 to 90 days after cancellation. Export any critical files, designs, or project data before your access ends, because Stopee has seen cases where users lose projects after cancellation if they don't back them up first.

Will you get a refund?

Coohom's refund policy is strict, but consumer law in Singapore may offer you options that Coohom doesn't advertise.

Coohom's stated no-refund policy

Coohom clearly states that paid memberships (both auto-renewal and one-time charges) are non-refundable once charged. Access is retained until the end of your billing period, but Coohom does not issue credits, partial refunds, or account credit. This is a blanket policy that applies to almost all cancellation requests.

Exceptions and discretionary refunds

Coohom may offer refunds only at its sole discretion for exceptional circumstances, such as proven major service failures or technical errors that prevented access. Minor service issues are typically fixed or replaced rather than refunded. If you believe your charge is incorrect due to a technical error (e.g., duplicate billing), Coohom will investigate but is not obligated to refund.

Your refund options under singapore law

If Coohom refuses a refund you believe you're entitled to, you have leverage through Singapore's Consumer Protection (Fair Trading) Act and your payment provider.

• Within 14 days of purchase, you have a statutory cooling-off right for remote digital purchases. Request a refund from Coohom in writing, citing this right.
• If Coohom still refuses, dispute the charge with your bank, card issuer, or PayPal. Most payment providers will investigate and may reverse the charge in your favour.
• Escalate to the Consumer Association of Singapore (CASE) if the payment provider refuses or if the amount is substantial enough to warrant formal mediation.

Stopee recommends documenting everything: your cancellation request date, Coohom's refusal, the charge amount, and your purchase date. This evidence is critical when you escalate.

Common mistakes when cancelling coohom

Cancellation seems straightforward, but small missteps can leave you paying for another cycle. We've seen this happen, and it's frustrating-so learn from others' mistakes.

Forgetting to cancel before your renewal date

Coohom's auto-renewal charges you on your renewal date unless you cancel before it. If your renewal is on the 28th and you cancel on the 29th, you've already been charged. Mark your calendar with your renewal date at least one week in advance and cancel by the day before.

Cancelling from the wrong platform

If you bought via the App Store but try to cancel from Coohom's website, the cancellation won't stick because the App Store owns the subscription, not Coohom. Always cancel from the platform where you purchased. Check your purchase receipts (email or account statement) to confirm where the charge came from, then cancel from that platform.

Assuming cancellation is instant

Cancellation stops future charges, but you keep access until your current cycle ends. If you cancel expecting immediate loss of access, you might be surprised to log in the next day and still have Pro features. Plan accordingly and don't lose track of your actual access end date.

Not saving your confirmation

After cancellation, Coohom sends a confirmation email. If you don't save it and a charge appears on your next statement, you'll have no proof that you cancelled. Screenshot the web cancellation page and save the confirmation email in a dedicated folder. Stopee users who do this avoid disputes entirely.

Steps to take now: your cancellation checklist

Use this checklist to ensure nothing slips through the cracks.

• Check your last billing statement or payment app to confirm whether you bought via Coohom's website, Apple App Store, or Google Play Store.
• Find your renewal date (check your account settings or payment receipts).
• Cancel using the appropriate method for your platform (web, App Store, or Google Play).
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email you receive from Coohom or your app store within 24 hours.
• Note your access end date and set a calendar reminder for that date.
• Export and back up any project files, designs, or data you want to keep.
• Check your next monthly statement (after your renewal date) to confirm no charge appears.

Compare coohom with alternatives

If cost is your reason for cancelling, you may want to explore other design platforms before you leave.

Why some people choose to stay

Coohom's rendering speed and furniture library are genuinely competitive, especially for professionals. If your workflow depends on quick client visualisations, the S$21.98 monthly cost may be justified. Before you cancel, ask yourself: am I quitting because of cost, or because I'm not using it? If it's the latter, cancelling makes sense. If it's cost, explore the free tier first or negotiate a pause option with support.

Final steps and support from stopee

Cancelling Coohom is straightforward when you follow the right steps for your platform and stay aware of your renewal date. Stopee has helped thousands of consumers cancel digital subscriptions without losing money to surprise charges or refund disputes. Whether you're cancelling because you've finished your project or want to explore other tools, you now have the knowledge to do it confidently and protect your consumer rights.

If Coohom refuses to honour your 14-day cooling-off right or refuses to address a billing error, contact the Consumer Association of Singapore (CASE) at +65 6100 0315 or visit case.org.sg. They provide free mediation and advice for consumer disputes across Singapore.

Keep all your cancellation confirmations, mark your calendar, and back up your data. Stopee recommends visiting stopee.com for guides on cancelling other digital services and for tools to track your subscriptions. You've got this.