Manage Copyleaks

How to cancel copyleaks and protect your rights in singapore

What copyleaks is and why you might want to cancel

Copyleaks is a cloud-based plagiarism and AI-detection tool designed for educators, publishers, marketers, and developers who need to verify content authenticity and originality. The platform scans text across large-scale web databases and uses artificial intelligence to identify both plagiarised material and AI-generated content. If you subscribed to Copyleaks through their website or an app store and now want to exit, Stopee is here to guide you through every step of the cancellation process with clarity and confidence.

Core features of copyleaks

Copyleaks bundles plagiarism detection, AI-detection capabilities, support for multiple languages, and API access for automated scanning. Your subscription tier determines the number of credits you receive, how many team members can access your account, and whether you get developer API privileges. Understanding what you're paying for helps you decide whether cancellation is the right move.

Why cancellation matters

You might want to cancel if your organisation no longer needs plagiarism checking, if you've found an alternative tool, or if the monthly or annual cost no longer fits your budget. Whatever your reason, Stopee recognises that taking control of your subscriptions is an important part of managing your finances responsibly. The earlier you cancel, the sooner you stop being charged for a service you no longer use.

Copyleaks pricing in singapore and what you're paying for

Copyleaks offers several subscription tiers with pricing displayed in Singapore Dollars (SGD). All amounts shown are approximate conversions from USD, so your actual charge depends on your payment processor's exchange rate on the billing date. Check your most recent receipt or account page to confirm the exact SGD amount charged to you.

Available plans and monthly costs

How to check your current plan

Log into your Copyleaks account and navigate to your Account or Billing settings to see exactly which plan you're on and when your next charge is due. This information is crucial before you cancel, because it determines when your access will end and whether you're eligible for a refund. If you subscribed through Apple App Store or Google Play instead of Copyleaks' website, your billing happens outside Copyleaks' system, which changes how you cancel and request refunds.

Should you cancel copyleaks right now

Before you proceed with cancellation, pause and reflect on whether this is the right decision for your needs. Stopee always recommends taking a moment to weigh the pros and cons.

Reasons to keep your copyleaks subscription

• You run an educational institution where plagiarism checking is a core workflow.
• You publish content regularly and need ongoing AI-detection to maintain credibility.
• You have an active development project that relies on the API for automated scanning.
• You've already invested in training your team on the platform.
• Annual plans offer excellent value, especially the AI Detector at just S$10.79 per month.

Reasons to cancel copyleaks

• Your organisation no longer needs regular plagiarism or AI-detection checks.
• You've found a cheaper or more feature-rich competitor that better serves your needs.
• Budget constraints mean you need to cut non-essential tools right now.
• You signed up on impulse and realise the tool doesn't fit your actual workflow.
• You're consolidating tools and switching to an all-in-one content management platform.

How to cancel your copyleaks subscription

Cancellation methods depend on where you originally purchased your subscription. Stopee has broken down every pathway so you can cancel in just a few minutes, regardless of which platform you used.

Cancel through the copyleaks website

If you subscribed directly on Copyleaks' website using your credit card or other payment method, follow these steps to cancel your account and stop future charges.

1. Visit the Copyleaks website and log in with your email address and password.
   • If you've forgotten your password, click the "Forgot password?" link and follow the reset instructions sent to your email.
2. Navigate to your Account settings or Billing section (usually found in the top-right menu or dashboard sidebar).
   • Look for options labelled "Account", "Subscription", "Billing", or "Plan".
3. Select the option to cancel your subscription or "Manage subscription".
   • Copyleaks will display your current plan, billing date, and remaining credits.
4. Click "Cancel subscription" or "End subscription" and confirm your decision.
   • Read any final prompts carefully; Copyleaks may offer a discount to keep you as a customer.
5. Receive a confirmation email at the address linked to your account.
   • Pro tip: Save this email as proof of cancellation. Screenshot your account settings to confirm the subscription shows as "cancelled".

Warning: Your subscription remains active until the end of your current billing period. You will not be charged after that date, but you keep full access until then. Plan your cancellation date accordingly if you want to maximise remaining access.

Cancel through apple app store (iOS)

If you subscribed via iPhone or iPad, Apple App Store manages your subscription independently. Copyleaks cannot cancel App Store subscriptions on your behalf, so you must use Apple's subscription manager.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top-right corner of the screen.
2. Select "Subscriptions" from the menu.
   • You will see a list of all your active app subscriptions.
3. Find "Copyleaks" in the list and tap it.
   • If you don't see Copyleaks, you don't have an active App Store subscription for this app.
4. Tap "Cancel subscription" and confirm your choice.
   • Apple will ask you why you're cancelling; your feedback is optional but helps the developer.
5. Receive a cancellation confirmation from Apple via email.
   • Pro tip: Note the cancellation date; your Copyleaks access ends on that date, not immediately.

Warning: App Store subscriptions renew automatically on the same date each month or year. If you don't cancel before the renewal date, you will be charged. Set a phone reminder one week before renewal if you're unsure.

Cancel through google play (Android)

Android users who subscribed via Google Play must cancel through Google's subscription management system, not through Copyleaks itself.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" from the menu.
   • Then tap "Subscriptions".
3. Find and tap "Copyleaks" in your active subscriptions.
   • If Copyleaks doesn't appear, you don't have an active Google Play subscription.
4. Tap "Cancel subscription" and select a reason for your cancellation.
   • Google will ask you why you're leaving; answering helps the developer improve the app.
5. Confirm the cancellation in the final prompt.
   • Pro tip: Google sends a confirmation email within minutes. Your access ends on the renewal date, not immediately.

Warning: Uninstalling the Copyleaks app does not cancel your subscription. The app store subscription continues to renew until you explicitly cancel it through the store's subscription manager.

Cancel by email if you encounter problems

If you cannot cancel through the website or app store, or if you prefer a written record, contact Copyleaks' customer support team directly with a cancellation request. Stopee recommends this approach if you suspect billing errors or if the self-service cancellation buttons are not working.

1. Visit the Copyleaks website and locate the "Contact" or "Support" page to find the correct customer service email address.
   • Alternatively, check your billing receipt or account welcome email for support contact details.
2. Compose a clear, professional email requesting cancellation of your account.
   • Include your full name, email address, account ID (if you have it), and the plan you're cancelling.
   • State the date you want your cancellation to take effect.
   • Example: "I am writing to request cancellation of my Copyleaks subscription effective immediately. My account email is [your email], and my plan is [plan name]. Please confirm cancellation in writing."
3. Send the email and keep a copy for your records.
   • Pro tip: Expect a response within 2 to 3 business days. If you don't hear back, follow up with a second email or try the live chat feature if available.
4. Once Copyleaks confirms cancellation, verify your account settings show the subscription as cancelled.
   • Take a screenshot of the confirmation email and your account page.

What happens to your account after cancellation

Cancelling your subscription raises understandable questions about your data, remaining credits, and account status. Stopee wants you to understand exactly what to expect.

Access and billing after you cancel

Your Copyleaks subscription remains active and accessible until the end of your current billing period. Once that period ends, your account access is restricted, and you are no longer charged. If you cancel mid-cycle, you do not receive a pro-rata refund on the unused portion of your subscription; instead, you keep access until the end of that billing month or year.

Your data, credits, and account retention

Copyleaks typically preserves your account, past reports, and uploaded files according to their data retention policy. Log in anytime after cancellation to download or view your historical reports. Unused credits are governed by your subscription terms, and most credits expire at the end of your billing period or after a set timeframe (commonly 12 months). Check your account page or contact support to confirm the exact expiration date of your remaining credits before you cancel, so you can use them if needed.

Will you receive a refund from copyleaks

Refund eligibility depends entirely on where and when you subscribed, and whether you've actually used the service. Stopee recommends reading this section carefully, as Copyleaks' refund policy is more restrictive than many competitors.

Refunds for subscriptions purchased through copyleaks' website

Copyleaks allows refunds only under narrow conditions. You are eligible for a refund if you meet all of the following criteria:

• You request the refund within 10 days of your initial purchase or billing date.
• You have not used any credits or scanned any pages with your account.
• You have not uploaded any files to the platform.

If you request a refund within 24 hours of payment, processing fees may not be deducted from your refund amount. Refund requests submitted after 10 days are generally declined, even if you haven't used the service. This is a hard cutoff, not a negotiable guideline.

Pro tip: If you cancelled within the refund window and believe you qualify, email Copyleaks' support team with your request, the date of purchase, and a statement that you have not used any credits. Include your receipt or payment confirmation.

Refunds for app store and google play subscriptions

Copyleaks does not directly process refunds for subscriptions purchased through Apple App Store or Google Play. Instead, you must request refunds through the app store itself. Apple App Store and Google Play both offer short refund windows (typically 48 hours for Apple; up to 7 days for Google), and refund eligibility is determined by the platform, not by Copyleaks. Submit your refund request directly through the app store, not to Copyleaks support.

How to request a refund

1. Determine whether you purchased through Copyleaks' website, Apple App Store, or Google Play.
   • Check your email receipt or credit card statement to confirm the merchant name.
2. If you subscribed via Copyleaks' website and are within 10 days of purchase and haven't used credits, email Copyleaks support with the subject line "Refund Request" and state your case clearly.
   • Include your order confirmation number, payment date, and email address.
   • State that you have not used any credits or scanned any pages.
3. If you subscribed via Apple App Store, open the App Store, go to your account, select "Purchased", find Copyleaks, and tap "Report a Problem". Select "I'd like a refund for this purchase."
   • Apple will review your request and respond within a few days.
4. If you subscribed via Google Play, open Google Play, go to your account, select "Payments and subscriptions", find Copyleaks, and select "Report a problem". Request a refund and explain your reason.
   • Google will decide whether to approve or decline your request.
5. Keep copies of all refund correspondence for your records.
   • Pro tip: Refunds, if approved, are credited back to your original payment method within 5 to 10 business days.

Your consumer rights in singapore and escalation options

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including digital subscriptions. Stopee wants you to know your rights so you can advocate for yourself if Copyleaks refuses to cancel or denies a legitimate refund request.

Key consumer protections

Under the Consumer Protection (Fair Trading) Act, traders (including Copyleaks) must provide services with reasonable care and skill, deliver services within a reasonable timeframe, and not engage in unfair or deceptive practices. If Copyleaks fails to cancel your subscription despite your request, charges you after cancellation, or wrongfully denies a refund you qualify for, you have grounds to lodge a complaint.

How to escalate if copyleaks refuses to help

1. Document everything: keep emails, screenshots of your account, receipts, cancellation confirmation dates, and any correspondence with Copyleaks support.
   • Build a clear timeline showing when you requested cancellation and what response you received.
2. Send a formal written complaint to Copyleaks' customer support, referencing the Consumer Protection (Fair Trading) Act and the specific breach (e.g., "failure to cancel after request").
   • Give them 14 days to respond and resolve the issue.
   • Send this email via a tracked method (e.g., registered post or email with read receipt).
3. If Copyleaks does not respond or refuses to help within 14 days, escalate to the Consumers Association of Singapore (CASE).
   • Visit www.case.org.sg or call 6100 0315 to file a formal complaint.
   • CASE is a statutory body that mediates disputes between consumers and traders and can pressure companies to comply.
4. Provide CASE with all your documentation, including proof of payment, cancellation requests, and Copyleaks' responses.
   • CASE will investigate and attempt to mediate a resolution.
   • Pro tip: CASE's mediation is free and often resolves disputes faster than court action.

Warning: If you dispute a credit card charge directly with your bank, inform Copyleaks of the dispute in writing first. This gives them a chance to respond and may prevent escalation to chargeback proceedings.

Common mistakes to avoid when cancelling copyleaks

Cancelling a subscription can feel straightforward, but small mistakes often lead to unwanted charges, lost refunds, and frustration. Stopee has seen these errors many times and wants you to sidestep them entirely.

Mistake 1: assuming app uninstallation cancels your subscription

Deleting the Copyleaks app from your phone does not cancel your subscription. The app store (Apple or Google) will continue to charge you automatically until you explicitly cancel through the subscription manager. Always cancel the subscription first, then uninstall the app if you wish.

Mistake 2: missing the refund window

Copyleaks' 10-day refund window closes quickly. If you subscribe on a Monday and wait until the following Wednesday to request a refund, you're outside the window and ineligible. Mark your calendar to request a refund within 48 hours of purchase if you're unsure about the service. Once 10 days pass, refunds are almost never granted, regardless of how little you've used the service.

Mistake 3: cancelling but not verifying the cancellation was processed

Clicking "Cancel subscription" on the website is not the same as confirming that your account shows as cancelled. Log back into your account 24 hours after cancelling to verify the subscription status has changed to "cancelled" or "inactive". If it still shows "active", contact support immediately. This verification step protects you from surprise charges.

Mistake 4: using the wrong contact method

Copyleaks' support team may be slow to respond to generic contact forms. Whenever possible, find and use their direct support email address listed on their website or in your account settings. Email is preferable to chat or phone, because you get a written record of your cancellation request.

Mistake 5: not checking your billing statement after cancellation

Even after you've cancelled, verify your next credit card or payment statement to ensure no charges appear. If you see a charge after your cancellation date, contact your bank and Copyleaks immediately. This is especially important if you cancelled via an app store, where delays in processing can sometimes lead to final charges.

Your cancellation timeline and checklist

Stopee has created a step-by-step checklist to help you track your cancellation from start to finish. Use this as your roadmap.

Before you cancel: preparation checklist

• Decide whether you truly want to cancel or if you want to downgrade to a cheaper plan instead.
• Log into your Copyleaks account and note your current plan, next billing date, and any remaining credits.
• Download or export any reports you need from your account before cancelling.
• Check your email for your most recent receipt and note the purchase channel (website, Apple App Store, or Google Play).
• If you're requesting a refund, verify that the purchase was within the last 10 days and that you haven't used any credits.

During cancellation: action checklist

• Log into Copyleaks or the relevant app store (Apple or Google).
• Navigate to Subscription or Account settings.
• Select "Cancel subscription" and confirm the action.
• Receive and save the cancellation confirmation email.
• Take a screenshot of your account page showing the subscription as cancelled or inactive.

After cancellation: verification checklist

• Wait 24 hours and log back into your account to confirm the subscription status has updated to "cancelled".
• Check your email for any billing notifications or charges after the cancellation date.
• Review your credit card or payment method statement at the end of the month to confirm no unexpected charges appear.
• If you requested a refund, watch for the credit to appear in your account within 5 to 10 business days.
• If a charge appears after your cancellation date, contact Copyleaks support immediately with proof of cancellation.

Customer reviews and what other users report

Copyleaks holds a 4.5 out of 5 star rating based on user feedback. Customers consistently praise the accuracy of the plagiarism detection and the breadth of the AI-detection feature set. Reviewers note that the tool is especially valuable for academic institutions and publishing firms. On the cancellation and refund side, some users report difficulty reaching support and frustration with the strict 10-day refund cutoff. A minority of users mention surprise charges after they believed they had cancelled, often due to confusion between cancelling the app and cancelling the subscription. This reinforces the importance of following the steps in this guide carefully and verifying cancellation in writing.

Comparing copyleaks to alternatives

If you're cancelling because you want to switch tools, here's how Copyleaks compares on price and features.

If you're primarily interested in plagiarism detection alone, Copyleaks at S$14.86 per month is competitive. If you need both plagiarism and AI detection, Copyleaks at S$22.94 monthly offers a comprehensive solution, though annual plans at S$18.89 per month represent significantly better value. Standalone AI detectors like Paperless are cheaper but lack plagiarism coverage. Consider your actual workflow before switching; a tool that costs less but doesn't fit your needs is no bargain.

Final steps: contact details and support

If you've cancelled and encounter issues, or if you need to escalate a dispute, use these contacts.

Contacting copyleaks support

Visit the Copyleaks website and navigate to their Contact or Help Centre to locate the current support email address and live chat options. Response times vary; email is typically answered within 2 to 3 business days, while live chat may offer faster initial responses during business hours. For formal complaints or refund requests, always send an email so you have a written record.

Escalating to consumers association of singapore

If Copyleaks fails to honour your cancellation request or wrongfully denies a refund, file a complaint with CASE.

• Phone: 6100 0315
• Website: www.case.org.sg
• Address: 170 Ghim Moh Road, Singapore 279621
• Operating hours: Monday to Friday, 09:00 to 13:00 and 14:00 to 17:30

CASE will investigate your complaint and attempt mediation at no cost to you. Bring all documentation, including receipts, cancellation requests, and correspondence with Copyleaks.

Chargeback protection from your bank

If you've cancelled Copyleaks but continue to see charges on your credit card or debit account, contact your bank's dispute resolution team immediately. Provide your bank with proof of cancellation (confirmation email, screenshots of your account showing cancellation status) and request a chargeback or reversal of the unauthorised charges. Banks typically respond to chargebacks within 30 days.

Take control of your subscriptions today

Cancelling Copyleaks is straightforward once you follow the correct process for your subscription source. Whether you cancel through the website, Apple App Store, or Google Play, the key is to act decisively, verify the cancellation, and keep documentation. If you're within 10 days and haven't used credits, you may be eligible for a refund, but the window closes quickly. If Copyleaks refuses to honour your cancellation or wrongfully denies a refund, your consumer rights in Singapore protect you, and CASE offers a free escalation path. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds they didn't know they were entitled to claim. Your money deserves to be spent on services that truly serve your needs. Start your cancellation today and reclaim control over your digital spending.