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Cancel Corjl: Step-by-Step Guide
How to cancel corjl and understand your refund rights in singapore
What corjl is and why sellers use it
Corjl is a cloud-based platform that lets you create, customise, and deliver digital products like invitations, printable designs, and editing experiences to your customers. If you sell on Etsy, Shopify, or WooCommerce, Corjl integrates directly with those marketplaces to automate delivery and allow buyers to personalise items before purchase.
The service runs on a subscription model with monthly or annual plans, plus transaction fees per item sold. You get unlimited designs depending on your tier, a customer-facing editor, and built-in demo experiences that increase conversion. However, if Corjl no longer fits your business model or budget, cancelling is straightforward once you know the process.
Core features at a glance
Corjl's main appeal is its editor-first approach. Your buyers can personalise designs in real time, reducing returns and boosting customer satisfaction. The platform supports unlimited listings, integrates with major marketplaces, and offers print-on-demand services. You pay a base subscription monthly or annually, then a per-listing fee each time an item sells.
Why you might cancel
Common reasons sellers cancel include low sales volume that doesn't justify the subscription, switching to a competitor platform, or consolidating tools. Whatever your reason, Stopee is here to walk you through cancellation without surprises.
Understanding your consumer rights before you cancel
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing subscriptions, including digital services like Corjl. Know your rights before you take action.
What the consumer protection act covers
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel certain contracts within 14 days if you purchase at a distance (online or by phone). However, digital content and services sometimes fall outside this cooling-off period if you explicitly requested access before the 14-day window ended.
Corjl does not advertise a 14-day cooling-off period for web subscriptions. If the company refuses your refund request and you believe you have consumer rights under Singapore law, you can escalate to the Consumers Association of Singapore (CASE) or the Ministry of Health for further guidance on digital service purchases.
Key protections for subscription services
The Act also requires clear, upfront disclosure of terms, including auto-renewal conditions and cancellation methods. Corjl must inform you when your subscription renews, at what price, and how to stop it. If these details were unclear or misleading at the time of purchase, CASE can investigate on your behalf.
Most importantly, you have the right to cancel at any time. The question is whether you receive a refund, and that depends on your plan type and how long you have held the subscription.
Cancellation methods for corjl
Corjl offers multiple ways to cancel depending on where you purchased your subscription. Choose the method that matches your situation.
Cancel a web subscription through corjl's website
This is the primary cancellation route for subscribers who signed up directly on Corjl.com.
- Log into your Corjl seller account using your email and password.
- Navigate to the Billing section from your dashboard.
- Locate your current subscription and click Manage next to it.
- Select Cancel subscription and confirm your choice.
- Your cancellation takes effect immediately, but access continues until the end of your paid period.
Important timing: You must cancel at least 1 day before your renewal date to avoid being charged for the next billing cycle. If you miss this window and are charged, contact billing@corjl.com or support@corjl.com within 48 hours to request a reversal.
Pro tip: Screenshot your confirmation page after cancellation. Keep this proof in case billing disputes arise later.
Cancel an app store subscription
If you purchased your Corjl subscription through Apple App Store or Google Play, you cannot cancel it via Corjl's website. The platform does not control these subscriptions after purchase.
- For Apple App Store: Open Settings on your iPhone or iPad, tap your name, select Subscriptions, find Corjl, and tap Cancel Subscription. Confirm the cancellation.
- For Google Play: Open Google Play Store, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, choose Corjl, and tap Cancel Subscription.
- Contact the platform's support team (Apple Support or Google Play Support) if you encounter technical issues or need refund assistance.
Warning: Corjl cannot process refunds or cancellations for app store purchases. You must contact the platform directly for billing and refund matters.
Cancel via email (alternative method)
If you prefer not to self-serve or face technical barriers, email your cancellation request directly to Corjl's team.
- Send an email to billing@corjl.com or support@corjl.com.
- Include your account email, full name, and the subscription plan you wish to cancel.
- State your requested cancellation date (ideally at least 1 day before renewal).
- Wait for a confirmation email confirming cancellation.
Pro tip: Send your email at least 2 days before renewal to allow processing time. Keep a copy of your email and the confirmation response for your records.
What happens to your account after cancellation
Cancelling your subscription does not immediately delete your account or designs. Understanding what remains accessible helps you plan your next steps.
Access and data after cancellation
When you cancel a web subscription, your account access continues through the end of your current billing period. If you paid for a month, you keep access until 30 days pass. If you paid annually, you keep access for the full 12 months even if you cancel day one.
After the paid period expires, you lose access to the editor, your designs, and integrations with Etsy, Shopify, or WooCommerce. Any active listings connected to Corjl may stop accepting orders or showing customisation options. Download or export any designs you wish to keep before access ends.
Auto-renewal and billing after cancellation
The critical difference after cancellation is that no future charges occur. Your credit card will not be charged on the renewal date. However, if you cancel an annual subscription mid-term, no partial refund applies unless you qualify under the 30-day refund window (detailed below).
Check your Billing area in Corjl 5 to 7 days after cancellation to confirm no pending charges remain. If you see an unexpected charge, contact support immediately.
Refund eligibility and conditions
Refunds depend on your plan type and how long you have held the subscription. Stopee recommends reviewing these rules before cancelling to set expectations.
Annual plan refunds
Annual subscriptions offer the most refund flexibility within a strict window.
- You are eligible for a refund if you request it within 30 days of your initial payment date.
- Refunds are not automatic; you must contact billing@corjl.com and explicitly request one.
- Corjl does not offer pro-rated refunds for unused time after 30 days have passed.
- Once 30 days elapse, your annual subscription becomes non-refundable, even if you cancel immediately.
Example: You purchase an annual plan on 1 January for SGD 150. On 15 February you change your mind and request a refund. You are within 30 days, so you qualify. However, if you request on 1 March (31 days later), Corjl will decline the refund.
Monthly plan refunds
Monthly subscriptions offer no refund protection regardless of usage or circumstances.
- Corjl does not refund monthly subscriptions under any condition.
- Cancelling mid-month does not entitle you to a partial refund.
- Your only protection is preventing the next charge by cancelling at least 1 day before renewal.
App store refunds
If you purchased through Apple App Store or Google Play, Corjl defers to the platform's refund policies. You must contact the platform directly.
- Apple App Store typically allows refunds within 14 days of purchase for most apps and subscriptions.
- Google Play also offers refund windows, usually 48 hours for subscriptions, though this varies.
- Corjl cannot process, approve, or issue these refunds; the platform handles all billing.
Pro tip: If you purchased via an app store and want a refund, request it from the platform first before contacting Corjl support. This avoids confusion and speeds up resolution.
Corjl pricing tiers and what you pay for
Choosing the right plan upfront helps you avoid cancellation later. Here is what Corjl charges in Singapore dollars (USD prices converted at current rates).
| Plan name | Billing period | Base fee | Per-listing fee | Best for |
|---|---|---|---|---|
| Start (Monthly) | Monthly | SGD 18 | SGD 0.90 | New sellers testing the platform |
| Grow (Monthly) | Monthly | SGD 28 | SGD 0.62 | Sellers with growing sales volume |
| Scale (Monthly) | Monthly | SGD 70 | SGD 0.42 | High-volume sellers with priority support |
| Start (Annual) | Yearly | SGD 180 | SGD 0.90 | Committed sellers seeking 17% discount |
| Grow (Annual) | Yearly | SGD 278 | SGD 0.62 | Growing shops locking in lower rate |
| Scale (Annual) | Yearly | SGD 697 | SGD 0.42 | Enterprise sellers with heavy volume |
Annual plans save you 2 to 3 months compared to paying monthly, but they commit you to 12 months of charges. If your sales are unpredictable, start with a monthly plan to test the platform before upgrading to annual.
Common mistakes to avoid when cancelling corjl
Cancellation is simple, but timing and communication slip-ups can cost you money. These are the most frequent errors Stopee sees sellers make.
Missing the renewal deadline
The biggest mistake is waiting until your renewal date to cancel, then finding out you have already been charged. Corjl's auto-renewal happens at midnight (US time), and the 1-day notice window is strictly enforced.
Set a phone reminder 5 days before renewal to log in and confirm cancellation status. Do not assume your request will process same-day.
Forgetting the 30-day refund window for annual plans
You think you can cancel your annual subscription 2 months in and request a full refund. You cannot. The 30-day window closes quickly, and Corjl will reject any refund request after that. If you purchase annual and want the flexibility to refund, act within the first month.
Cancelling via email without a response confirmation
You email support@corjl.com to cancel, but you do not receive a response confirming the cancellation. Months later, you are still being charged. Without written confirmation, Corjl may argue your cancellation request was never received.
Always use the self-service dashboard method when possible. If you email, wait for a reply confirming cancellation before considering your request complete. Follow up within 48 hours if you do not hear back.
Cancelling an app store subscription on corjl's website
You signed up via Google Play, but you try to cancel through Corjl's website. Your request appears to process, but your subscription is still active on Google Play, and you continue to be charged. Corjl and the app store are separate billing systems and cannot communicate.
Always cancel subscriptions where you purchased them. If you do not remember which platform you used, check your email receipts from the original purchase.
Cancellation checklist for corjl
Use this checklist to ensure you cancel correctly and avoid post-cancellation disputes.
- Check your current plan: Log in to Billing and confirm whether you have a monthly or annual subscription and the renewal date.
- Verify your refund eligibility: If you have an annual plan, count the days since purchase. If under 30 days, document this for a potential refund request.
- Set a reminder: Set a phone alarm for 2 to 3 days before renewal to cancel if you have not already done so.
- Choose your cancellation method: Decide whether to use the self-service dashboard, email, or app store cancellation based on where you purchased.
- Execute the cancellation: Follow the step-by-step process for your chosen method and wait for confirmation.
- Save your confirmation: Screenshot or forward the confirmation email to a folder for your records.
- Export your designs: If you have designs you want to keep, download them before your access period expires.
- Monitor your billing: Check your credit card and Corjl Billing area 5 to 7 days after cancellation to confirm no charge is pending.
- Request a refund (if eligible): If within 30 days of an annual purchase and you want your money back, email billing@corjl.com with your account details and refund request.
- Escalate if needed: If Corjl refuses a legitimate refund or continues charging after cancellation, contact CASE (Consumers Association of Singapore) for mediation.
Where to send cancellation requests and complaints
If you need to contact Corjl directly or escalate a dispute, here are the official channels and addresses.
Corjl contact information
Billing and subscription cancellations: Email billing@corjl.com. Response time is typically 24 to 48 hours during business days.
General support and technical issues: Email support@corjl.com or use the in-platform support chat.
Corjl's mailing address for legal notices (including DMCA and formal complaints):
Corjl Software
Phoenix, Arizona
United States
Cancellation request address (if required for certified mail):
Corjl
San Diego, California
United States
For complaints or legal escalation, send formal notices to the Phoenix address listed in Corjl's Terms of Service.
Singapore consumer protection escalation
If Corjl refuses to cancel your subscription, denies a valid refund, or continues charging after cancellation, you have the right to escalate to Singapore's consumer protection authority.
Consumers Association of Singapore (CASE): File a complaint at case.org.sg or call 6100 0315. CASE can mediate disputes with online retailers and subscription services and may pressure Corjl to honour your cancellation or refund request under consumer law.
Ministry of Health (for consumer protection matters): If needed, formal complaints can be filed with the relevant ministry, though CASE is the first step for most subscription disputes.
Final steps and next actions
Cancelling Corjl is a straightforward process once you know the deadlines and your refund rights, but the details matter. Stopee has helped thousands of consumers cancel subscriptions with clarity and confidence, and we want your experience to be just as smooth.
Start by reviewing the pricing table above to confirm what you are currently paying. Then check your renewal date and pick your cancellation method. If you have an annual plan, verify whether you fall within the 30-day refund window. Finally, follow the step-by-step process for your subscription type and save your confirmation.
If Corjl refuses your cancellation or refund request and you believe you have consumer rights under Singapore law, Stopee recommends contacting CASE immediately. Remember, you have the right to cancel any subscription at any time. The refund outcome depends on your plan and timing, but your ability to stop future charges is non-negotiable.
For more guidance on cancelling digital subscriptions, managing auto-renewals, and protecting your rights as a consumer, visit Stopee. We are your partner in taking control of your subscriptions and reclaiming your money.