Manage Crayo Ai

How to cancel crayo ai and understand your refund rights in singapore

What crayo ai is and why you might want to cancel

Crayo Ai is a subscription-based software platform designed to help you create AI-powered videos, marketing copy and short-form content using templates, prompts and monthly credits. You access it via a web dashboard or mobile app, and you can purchase plans directly or through Apple App Store and Google Play. Many users sign up for the creative potential but later realise the platform doesn't fit their workflow, budget or content needs.

Who uses crayo ai and how

Content creators, small business owners and marketing teams use Crayo Ai to generate videos and promotional assets without hiring designers or video editors. You log into your account, select a template, enter a prompt, and the AI renders your content. You then export files or save projects within the dashboard. Subscriptions renew monthly, weekly or annually depending on which plan you choose, and you can also purchase one-off credit bundles instead of committing to a full subscription.

Why cancellation matters now

If you've signed up and discovered you're not using the features, prefer a competitor's interface or simply need to cut costs, you deserve a straightforward cancellation process. Pro tip: act quickly, especially if you're within your free trial or first billing cycle, as this strengthens your position if you later dispute a charge with your bank or app store.

Your consumer rights in singapore and what protects your cancellation

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when you buy subscriptions online, including the right to cancel within a reasonable time and claim a refund if the service is not as described.

Consumer protection (Fair trading) act protections

Under this Act, you have the right to cancel a distance contract (any online purchase, including subscriptions) within 14 calendar days of receiving confirmation, unless the service has already been fully performed. If Crayo Ai has begun delivering the service (for example, you've accessed premium features), the company may argue the 14-day window no longer applies, but you can still challenge unfair refund policies. Warning: the Act requires the seller to honour cancellation notices sent within the 14-day period, even if the company's own policy states "all sales final".

What to do if crayo ai refuses a refund

If you cancel within 14 days and the company refuses a refund, you can escalate to the Consumers Association of Singapore (CASE), which mediates disputes for free and acts as your advocate. CASE has helped thousands of consumers recover unfair charges from online retailers. Additionally, if you purchased via Apple App Store or Google Play, you can file a refund request directly through those platforms, which operate independently of Crayo Ai's refund policy and often side with consumers within specific timeframes.

How to cancel crayo ai across all platforms

Your cancellation method depends on whether you subscribed via the web, Apple App Store or Google Play. Each route has different steps, and using the right one ensures the company actually stops billing you.

Cancel your web or direct subscription

If you signed up directly through Crayo.ai and pay via credit card or PayPal, follow these steps to cancel before your next billing date.

1. Open your web browser and log into your Crayo Ai account at crayo.ai.
2. Navigate to Settings or Subscription (the menu location varies slightly by app update).
3. Locate Billing or Subscription Management.
4. Click the red "Cancel Subscription" or "Cancel" button.
5. Confirm your cancellation in the pop-up window that appears.
6. Screenshot or save the confirmation page that displays a cancellation reference number or timestamp.
   • Pro tip: crop this image to show the date, reference ID and "cancelled" status, and email it to yourself with the subject line "Crayo Ai cancellation proof".
7. Check your email for a cancellation confirmation from Crayo Ai within 24 hours.
8. If no email arrives within 48 hours, contact Crayo Ai support directly and provide your account email and screenshot as proof of the cancellation request.

Cancel your apple app store subscription

Subscriptions purchased through Apple App Store are managed in your Apple ID settings, not on the Crayo website. You must cancel through Apple to stop future charges.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Crayo Ai in the list of active subscriptions.
5. Tap Crayo Ai and select "Cancel Subscription".
   • Warning: tapping "Remove" instead of "Cancel Subscription" does not cancel the subscription; it only removes the app from your home screen.
6. Confirm the cancellation by tapping "Confirm" or "Yes, Cancel Subscription".
7. Apple will display a cancellation confirmation with your refund eligibility and the date your access ends.
8. Screenshot this confirmation and take note of the final access date shown on screen.

Cancel your google play subscription

Google Play subscriptions are managed in your Google account settings, separate from the Crayo Ai app. Cancelling here stops the automatic renewal of your plan.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Find and tap Crayo Ai.
5. Tap "Cancel subscription".
6. Follow the on-screen prompts to confirm and choose a reason for cancellation (optional but helpful for feedback).
7. Google Play will display a cancellation confirmation and the final date you can access the service.
8. Take a screenshot of this confirmation screen for your records.

What happens to your access and data after cancellation

Cancelling Crayo Ai doesn't immediately lock you out of your account, but your access and billing timeline depend on the subscription type and timing of your cancellation.

Your access after you cancel

For web-based subscriptions, you keep full access to your account and all exported files until the end of your current billing cycle. For example, if you pay monthly and cancel on day 5 of your 30-day cycle, you can still use Crayo Ai until day 30. After that date, your account moves to a free-tier state (if available) or you lose access to premium features. Pro tip: if you're in the middle of a project, export or download all your work before the access date ends; don't rely on the company storing your files indefinitely after cancellation.

What happens to your projects and files

Crayo Ai typically doesn't delete your account or exported content immediately upon cancellation. However, data retention policies can change, and the company may purge inactive accounts after 6 to 12 months. To be safe, download all your projects, videos and assets to your computer or cloud storage before your access period ends. Log into your dashboard, find each project, and export or download it. If your account is deleted after cancellation, Stopee strongly recommends you have local copies of everything you need.

Refund eligibility and how to claim your money back

Crayo Ai's stated refund policy is strict, but Singapore's consumer protection laws override unfair clauses, and app stores have their own refund windows that may help you.

Direct web subscription refunds

Crayo Ai's public policy states "all sales final" for direct web purchases. This means the company will not refund your payment after a subscription begins, even if you cancel immediately. However, this does not bind you entirely under Singapore law. If you cancel within 14 calendar days of purchase and have not yet fully consumed the service, you have grounds to claim a refund under the Consumer Protection (Fair Trading) Act. Warning: the company may resist, so you must have proof of your cancellation request and the purchase date.

Refunds for apple app store and google play purchases

Apple and Google have more generous refund windows than Crayo Ai itself. Apple allows you to request a refund within 14 days of purchase for any app subscription. Google Play typically grants refunds within 48 hours of purchase. If your purchase falls within these windows, you can file a refund request directly through the app store without Crayo Ai's approval. Pro tip: when filing the refund request, cite a reason like "did not meet my needs" or "I did not authorise this charge"; avoid vague reasons like "changed my mind", as these are sometimes denied.

How to request a refund if the company refuses

First, contact Crayo Ai support via email or in-app chat and explain why you believe you deserve a refund (for example, "I cancelled within 14 days and was not given the service I paid for"). Keep all email correspondence. If Crayo Ai declines within 7 days, escalate your complaint to CASE (Consumers Association of Singapore) by visiting their website or calling them. Provide CASE with your cancellation proof, payment receipt, and the company's refusal email. Stopee has guided users through CASE disputes with online retailers, and many recover their money within 4 to 8 weeks. You can also contact your bank or credit card issuer and initiate a chargeback if the company ignores your refund request for more than 14 days.

Crayo ai pricing and subscription plans in singapore

Below is a breakdown of the current plans and pricing available through the Apple App Store Singapore listing and verified sources, in Singapore dollars.

If you're paying S$149.98 monthly and rarely use the service, switching to the weekly plan (S$89.98) or credits bundle lets you test the platform at lower cost before re-committing.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can leave you paying longer than expected or unable to prove you cancelled. Stopee has identified the five most common pitfalls that trap users.

Mistake 1: uninstalling the app instead of cancelling the subscription

Simply deleting the Crayo Ai app from your phone does not cancel your subscription. The service continues to charge you monthly or weekly in the background. You must log into the app store (Apple or Google) settings and cancel the subscription separately. Many users discover they've been billed for months after uninstalling, thinking they were safe.

Mistake 2: cancelling on the web when you subscribed via apple or google

If you purchased Crayo Ai through Apple App Store or Google Play, cancelling on the Crayo website does not stop the app store from billing you. The web cancellation only affects direct subscriptions. You must cancel in the app store's subscription settings to block future charges. Warning: this is where most users get stuck, paying twice or cancelling the wrong subscription type.

Mistake 3: not keeping proof of cancellation

Without a screenshot, email confirmation or reference number, you have no evidence you cancelled if the company disputes your claim or charges you again. Always save the confirmation page and email it to yourself or print it. Stopee recommends creating a simple folder on your computer labelled "Cancellations" to store screenshots of every service you cancel.

Mistake 4: cancelling after the billing date without checking the renewal schedule

If you cancel on day 31 of your 30-day cycle, you've already been charged for the next month. Cancellation stops future renewals but does not refund the charge you've just triggered. Check your billing date before cancelling and aim to cancel 2 to 3 days before it hits. Most apps show your next billing date in the subscription settings.

Mistake 5: assuming the company has received your cancellation request

Email confirmations can be delayed or go to spam. After you request cancellation, log back into your account 24 hours later and verify that the subscription status now shows "Cancelled" or "Pending cancellation". If it still says "Active", repeat the cancellation request or contact support immediately.

Cancellation checklist and timeline

Use this checklist to ensure your cancellation is complete and your refund claim (if needed) is documented.

When to keep your subscription and when to cancel

Cancellation is the right choice in some situations but not others. Here's how to decide.

Reasons to cancel crayo ai

You should cancel if you're not actively using the platform after the free trial or first month, if the interface confuses you, if you prefer a competitor's design, if the monthly cost (S$149.98) strains your budget, or if you've decided to hire a video editor instead. Also cancel if you're on a yearly plan (S$999.98) but realise mid-year you won't use it; you can claim a proportional refund under consumer law for the unused period.

Reasons to keep your subscription

Keep the plan if you're actively producing content weekly, if the AI saves you time versus manual editing, if you're integrating it into a marketing workflow, or if the S$14.98 to S$89.98 credit bundle option better suits your irregular usage. If you're on a free trial, stick with it until the trial ends before deciding; using the full trial period helps you decide fairly.

Getting help: contact information and escalation

Crayo Ai does not publicly list a physical Singapore office address, as it registers through a privacy service (Withheld for Privacy ehf). This is common for SaaS platforms but can complicate refund disputes. Below is how to contact Crayo Ai and escalate if the company doesn't respond.

Contacting crayo ai directly

You can reach Crayo Ai support through the in-app chat feature (usually a question mark or chat icon) or by sending an email to their support address listed on the app store page. Provide your account email, the date you subscribed, and the date you requested cancellation. Stopee recommends sending via email rather than in-app chat, as email creates a written record that holds up in disputes.

Escalating to singapore consumer authorities

If Crayo Ai does not respond within 7 days or refuses your refund claim unfairly, contact the Consumers Association of Singapore (CASE):

• Website: www.case.org.sg
• Phone: 6100 0315 (Monday to Friday, 9:00 AM to 5:00 PM)
• Email: inquiry@case.org.sg

CASE offers free dispute mediation and can contact Crayo Ai on your behalf, leveraging your consumer protection rights under Singapore law. Stopee has seen users successfully recover payments through CASE, with resolutions typically taking 4 to 8 weeks.

Chargeback and payment issuer protections

If Crayo Ai ignores your refund request or CASE mediation, you can file a chargeback through your credit card issuer or bank. Contact your issuer's dispute department and provide proof of your cancellation request and the company's refusal. Your bank will freeze the disputed charge and typically sides with you if you can demonstrate the service wasn't delivered as promised.

Takeaway: empowering your cancellation with stopee

Cancelling Crayo Ai is straightforward if you use the right platform (web, Apple or Google) and take screenshots as proof. Singapore's Consumer Protection (Fair Trading) Act protects you far beyond the company's "all sales final" policy, especially within the first 14 days. If Crayo Ai refuses a refund, Stopee encourages you to escalate immediately to CASE, which has helped thousands of consumers cancel unfair charges and recover their money. Download your files before your access ends, keep all confirmation emails, and don't delay if you're within the 14-day refund window. You deserve a service that fits your needs and a company that respects your right to cancel. Stopee is here to guide you through every step of the process.