Manage Cvmaker

How to cancel cvmaker and protect your money in singapore

What is cvmaker and why you might want to cancel

Cvmaker is a subscription-based resume and CV builder available to Singapore users via web and mobile apps. The platform offers templated CV creation, editing tools, and premium features through recurring subscriptions priced in SGD. You access it either directly through their website or via the Apple App Store and Google Play.

The company operates from Amsterdam, Netherlands, but charges you in Singapore dollars and handles billing through multiple channels. This multi-platform approach creates different cancellation paths, which is why many users find the process confusing. At Stopee, we help you navigate exactly where to cancel based on how you subscribed.

When you should cancel cvmaker

You might cancel if you have finished building your CV, prefer another platform, or simply don't need premium features anymore. Some users subscribe expecting a one-time charge and discover they have been billed repeatedly. Others realise the free tier meets their needs, or they prefer desktop-based CV software instead.

If you subscribed via your phone's app store, you may not realise your subscription renews automatically. Stopee recommends checking your active subscriptions monthly to catch unwanted charges before they happen.

How cvmaker charges you

Cvmaker operates two separate billing systems: direct web purchases and app store purchases. Web transactions carry a no-refund policy and waive your withdrawal rights once payment is submitted. App store purchases (Apple or Google) are refundable through those platforms, not through Cvmaker directly.

This matters because your cancellation method and refund eligibility depend entirely on which channel you used to subscribe.

Cvmaker pricing and plans in singapore

Below are the current subscription tiers available on the Singapore App Store, priced in SGD.

All plans renew automatically unless you cancel before the next billing date. Stopee tracks these renewal dates to help you avoid surprise charges.

How to cancel cvmaker on the web

If you subscribed directly through Cvmaker's website, follow these steps to cancel your subscription and stop future charges.

Step-by-step web cancellation

1. Open your web browser and visit the Cvmaker website (cvmaker.com).
2. Log into your account using your email and password.
3. Navigate to "My account" or your profile settings (usually found in the top-right menu).
4. Locate the section labeled "Change your membership," "Subscription settings," or "Billing."
   • Look for a toggle or button that says "Deactivate account" or "Cancel account."
   • If you cannot find this option, look for a "Cancel subscription" link or "Manage subscription" button.
5. Click the cancellation option and confirm your choice when prompted.
6. You should receive a confirmation email within 24 hours.

Pro tip: Take a screenshot of the cancellation confirmation page as proof. Cvmaker may ask for this if you dispute a charge later.

Warning: Cvmaker's web policy states that all sales are final with no refunds. Once you submit payment, you forfeit the right to withdraw. Cancellation stops future charges but does not recover money already spent. This is where Stopee's consumer rights section becomes critical.

What to do if the cancellation button is missing

Some users report that the cancellation option is hard to find or unavailable in their account dashboard. If you cannot locate it, contact Cvmaker's support team directly through their help form on the website. Provide your account email, the date you subscribed, and a screenshot of your current subscription status.

Stopee recommends keeping copies of all email correspondence with Cvmaker in case you need to escalate a complaint to Singapore's consumer protection authority.

How to cancel cvmaker through your app store

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through the Cvmaker app itself.

Cancel through apple app store (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "CV Maker" or "Cvmaker" in the list.
   • If you see multiple entries, choose the one with the current renewal date.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renew."
6. Confirm your cancellation when prompted.

Your access to premium features continues until the end of the current billing period. After that date, you lose access to paid features but retain your account and CV drafts under the free tier.

Cancel through google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions."
4. Find "CV Maker" or "Cvmaker" and tap it.
   • Look for the subscription with an active renewal date.
5. Tap "Cancel subscription."
6. Follow the on-screen prompts to confirm cancellation.

Pro tip: After cancelling through either app store, revisit your subscriptions list a few hours later to verify the status shows "Cancelled" instead of "Active." This confirms your cancellation processed successfully.

Apple and Google handle refunds independently of Cvmaker. If you believe you were charged unfairly, request a refund directly through their platforms rather than contacting Cvmaker support.

Your consumer rights in singapore and refund options

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when subscribing to digital services, even though Cvmaker operates from the Netherlands.

Refund eligibility and your rights

Cvmaker's stated policy declares all web sales final with no refunds. However, Singapore consumer law provides you with a right to withdraw from digital services within 14 days of purchase under certain conditions, particularly if the service did not deliver as described or contained misleading information at the point of sale.

If Cvmaker failed to clearly explain the auto-renewal terms before you paid, or if billing was unclear, you have grounds to request a refund. Stopee recommends sending a written refund request citing the Consumer Protection (Fair Trading) Act if Cvmaker initially refuses.

Refunds through app stores

Apple and Google offer refund windows: typically 14-15 days from purchase for App Store, and up to 48 hours for Google Play (though they may extend this at their discretion). If you purchased within this period and believe the charge was unfair, submit a refund request through your app store account.

Provide clear details: the subscription name, the date charged, and your reason (unexpected charge, service did not match description, cancelled shortly after purchase, etc.). Both platforms typically process refunds within 5-7 business days.

Escalating a complaint to singapore authorities

If Cvmaker ignores your refund request or disputes your claim without justification, you can file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee has helped many users navigate this process. The CCCS investigates unfair trading practices and can pressure companies to refund consumers or face enforcement action.

Visit the CCCS website and select "File a complaint." Provide copies of your subscription confirmations, proof of payment, cancellation records, and all correspondence with Cvmaker. The CCCS will contact Cvmaker on your behalf.

What happens after you cancel cvmaker

Cancelling Cvmaker stops future charges and removes your premium access on the renewal date, but your account and data follow specific retention rules.

Access and features after cancellation

You retain full access to all premium features until the end of your current paid period. No features disappear immediately after you cancel. This gives you time to download your CVs, export them as PDFs, or screenshot important content.

After the paid period ends, you drop to Cvmaker's free tier. The free tier includes basic CV templates and editing, but you lose access to advanced templates, priority support, and any premium export formats you subscribed for.

Your data and account retention

Cvmaker retains your account data and CV drafts for up to 18 months after cancellation by default. This means your CV content remains retrievable if you decide to re-subscribe. Your account login credentials continue to work, and you can download or delete your CVs anytime during this period.

If you want immediate deletion of your personal data (not just your CVs), you must request account deletion separately. Contact Cvmaker support and explicitly ask to have your account and all associated data permanently deleted. Request confirmation that deletion has completed within 30 days.

Common mistakes when cancelling cvmaker

Cancelling a subscription feels straightforward, but small oversights often lead to continued charges and frustration. Stopee has identified the mistakes most users make, and you can avoid all of them.

Mistake 1: cancelling the app instead of the subscription

Deleting the Cvmaker app from your phone does not cancel your subscription. Your payment method continues to be charged even though you cannot see the app anymore. You must cancel the subscription through your app store's settings, not by uninstalling the app.

Mistake 2: forgetting which platform you used

If you cannot remember whether you subscribed through the website, Apple App Store, or Google Play, check your payment records first. Log into your bank or credit card account and search for "Cvmaker" charges. The merchant name on the receipt tells you where to cancel: look for "Cvmaker Ltd" (web), "Apple" or "iTunes" (iOS), or "Google" (Android).

Mistake 3: not confirming cancellation in writing

After you cancel, your app store or Cvmaker account should display a cancellation status or the date your subscription ends. Take screenshots of this confirmation. If Cvmaker charges you again after cancellation, this proof shows you acted in good faith and strengthens your refund claim with your bank or the CCCS.

Mistake 4: ignoring your billing date

Subscriptions renew on the same date each month. If you cancel one day after the renewal, you pay for another full month you did not want. Cancel at least 3-5 days before your renewal date to avoid this. Set a phone reminder for two weeks before your next billing date so you have time to decide and cancel without rush.

Stopee helps you track these dates so you never miss a cancellation window again.

Checklist before cancelling cvmaker

Use this checklist to ensure you cancel safely and preserve your rights.

Cvmaker customer reviews and satisfaction

Cvmaker holds a 4.5 out of 5-star rating based on user feedback, with most praise directed at the template variety and ease of use. However, negative reviews frequently mention unexpected renewal charges and difficulty cancelling subscriptions.

Common complaints include unclear billing language, hidden auto-renewal notices buried in terms of service, and support responses that feel dismissive when users request refunds. Stopee has documented these patterns across multiple review platforms, which is why we prioritise step-by-step cancellation guides.

The positive reviews highlight that once you actually cancel, Cvmaker honors the cancellation and stops charging you. The issue is the cancellation process itself, not the service quality.

How stopee helps you stay protected

Cancelling Cvmaker should be simple, but confusing multi-platform billing and opaque cancellation processes create real risk. Stopee exists to empower you with clear, step-by-step guidance and to highlight your consumer rights so you never feel trapped by a subscription.

We break down exactly which buttons to click, where to find your refund options, and how to escalate complaints if Cvmaker refuses to honour your cancellation. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by knowing exactly what to say and where to complain.

Your time and money matter. Stopee ensures you cancel with confidence, document your actions, and protect yourself with consumer law on your side.

Contact information and escalation

Cvmaker's primary office is located in Amsterdam, Netherlands, and handles all billing and subscription management centrally. Singapore-specific support is not available, but you can reach Cvmaker through their website contact form.

Cvmaker support: Use the help form on cvmaker.com to submit cancellation requests or refund disputes. Reference your account email and the specific charge date. Allow 5-10 business days for a response.

Singapore escalation: If Cvmaker does not respond within 14 days or refuses your refund claim, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Provide all documentation: payment receipts, cancellation confirmations, and email correspondence.

Bank chargeback: If Cvmaker continues charging after you cancelled, contact your bank or credit card issuer and request a chargeback. Provide your cancellation proof and statement of charges. Your bank can reverse unfair charges within 120 days of the transaction.

Stopee has created this guide to give you the knowledge and confidence to cancel Cvmaker without losing money or access to your CVs. Your consumer rights exist for exactly this situation, and using them is always your right.