Manage Deevid Ai

How to cancel deevid ai in singapore: step-by-step guide and your rights

What deevid ai is and why you might want to cancel

Deevid Ai is an online video creation platform that uses artificial intelligence to help you edit, generate, and produce short and long-form video content. The service operates as a subscription model with tiered plans, credit-based packs, and in-app generation tools delivered via web and mobile apps across iOS and Android. If you've signed up and now want to step away, you're not alone - and Stopee is here to help you navigate the cancellation process with clarity.

Understanding what you're cancelling

Deevid Ai is operated by Always Rising Pte. Ltd., a Singapore-registered entity. You likely subscribed either through the Deevid website directly or via your device's app store (Apple App Store or Google Play). The subscription renews automatically unless you actively cancel before the next billing date. Understanding which platform you used to purchase is your first step toward a clean cancellation.

Why cancellation matters in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have rights as a consumer - including the right to cancel services with reasonable notice. Deevid Ai operates within this legal framework, and knowing your rights puts you in a stronger position if disputes arise during or after cancellation. Stopee advocates for your consumer protections every step of the way.

Your consumer rights when cancelling deevid ai

Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when dealing with service providers like Deevid Ai. You're entitled to cancel subscriptions, receive clear information about auto-renewal terms, and have a reasonable cancellation process available to you.

What the law says about cancellation

The Consumer Protection (Fair Trading) Act requires that auto-renewal terms be transparent and that cancellation be as straightforward as the subscription process itself. This means Deevid Ai cannot bury cancellation options or make them deliberately difficult to find. If you subscribed online, you should be able to cancel online - no exceptions. If the company makes cancellation unreasonably hard, you have grounds to escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Refund protections and billing disputes

While Deevid Ai's published policy states that refunds are "generally not provided" after a trial period ends, this does not override your legal right to dispute unauthorised or incorrectly billed charges. If you cancelled but were still charged, or if you were charged without clear consent, you can dispute the transaction with your bank or payment provider within 60 days of the charge date. Stopee recommends keeping all cancellation confirmations and email correspondence as evidence.

How to cancel deevid ai: all methods explained

You have three main pathways to cancel your Deevid Ai subscription, depending on where you purchased it. Follow the method that matches your subscription source.

Cancel via the deevid ai website

If you subscribed directly on deevid.ai, cancelling through your account dashboard is the fastest route. This method ensures you're cancelling with Deevid's official system, leaving a clear digital record.

1. Log in to deevid.ai using the email and password associated with your subscription.
2. Navigate to your account settings or profile menu (usually in the top right corner or hamburger menu).
3. Look for "Subscription", "Billing", or "Account Settings" options.
4. Select the subscription you want to cancel and choose "Cancel Subscription" or a similar button.
5. You may see a survey asking why you're leaving - complete it or skip if you prefer.
6. Confirm the cancellation when prompted.
7. You will receive a confirmation email at your registered address within minutes.

Pro tip: Take a screenshot of the confirmation page and save the confirmation email. If disputes arise later, these images prove you cancelled successfully and when.

Important timing: Cancel at least 7 days before your next renewal date to avoid being charged again. Check your account to see your current renewal date before you start the cancellation process.

Cancel via apple app store (iPhone or iPad)

If you subscribed through the Apple App Store, Deevid Ai does not allow in-app cancellation through their system. You must cancel your subscription directly via Apple's servers. This is a common setup for app-based subscriptions and is fully legitimate.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name and profile picture).
3. Select "Subscriptions" from the menu.
4. Find and tap "Deevid Ai" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your choice when Apple asks you to verify.
7. You will see "Expires on [date]" - this confirms cancellation and shows when your access ends.

Note: Your Deevid Ai access continues until the end of your current billing period. The cancellation stops auto-renewal only; it does not grant an immediate refund.

For additional details, visit the Deevid Ai app listing on the Apple App Store (Singapore).

Cancel via google play (Android)

Android users who subscribed through Google Play must cancel in the Google Play app or website. Like Apple, Google handles the subscription billing directly, so Deevid Ai cannot process the cancellation for you.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" from the menu.
4. Tap "Deevid Ai" to open the subscription details.
5. Select "Cancel subscription" and follow Google's prompts to confirm.
6. You will see a cancellation confirmation with your final access date.

Pro tip: If you subscribed on Google Play but want to cancel from a computer, you can do so at play.google.com by logging into your Google account, navigating to Manage Subscriptions, and cancelling from there.

Cancel by contacting customer support directly

If you cannot cancel through your account or app store, you can email Deevid Ai's support team. This method leaves a formal record and is useful if you need documentation for a dispute.

1. Open your Deevid Ai account or subscription confirmation email to find the customer support email address.
2. Compose a new email to that address with the subject line: "Subscription Cancellation Request".
3. Include your full name, email address, and the subscription plan name or ID.
4. Clearly state: "I request to cancel my Deevid Ai subscription effective immediately." and include today's date.
5. Send the email and wait for a response (typically within 2 to 3 business days).
6. Save the confirmation email you receive as your cancellation record.

Warning: Email cancellation is slower than self-service cancellation through your account or app store. If you are close to your renewal date, use the website or app method instead to guarantee cancellation before you are charged again.

What happens after you cancel deevid ai

Cancellation is not instant - understanding what changes after you confirm helps you avoid surprises and plan your next steps.

Your access and billing after cancellation

Once you cancel, you retain full access to Deevid Ai's paid features until the end of your current billing period. For example, if you cancel on the 15th but your billing cycle runs until the 30th, you can keep using the service until the 30th. After that date, your account will either downgrade to a free tier (if available) or become inaccessible, depending on Deevid Ai's policy. Auto-renewal is turned off, so you will not be charged again after the paid period ends - provided your cancellation was successful.

How to verify your cancellation was processed

Do not assume cancellation is complete just because you clicked a button. Verify it:

• Log back into your Deevid Ai account and check your subscription status - it should show "Cancelled" or "Expires on [date]".
• Check your email for a cancellation confirmation sent by Deevid Ai.
• If you cancelled via Apple or Google, confirm in your app store's subscription settings that Deevid Ai no longer appears in your active subscriptions.

If you do not see any confirmation within 2 business days, email support again or contact your bank to verify whether future charges are blocked.

Data and account retention

Cancelling your subscription does not delete your account or your saved videos and projects. Many users keep their account active for this reason. If you want to delete your account entirely, you must request this separately through customer support - cancellation alone does not erase your data.

Refund policy and your options if you want money back

Deevid Ai's stated policy does not offer refunds for completed billing periods, but Singapore law provides protections if you have legitimate grounds to challenge a charge.

When deevid ai will and will not refund

Deevid Ai's public policy states that refunds are "generally not provided" once you move past any free trial period. By continuing to use the service after a trial, you are treated as accepting this no-refund stance. The company may issue refunds only in rare "verified cases" after an internal review - for example, if you were double-charged due to a system error, or if a charge was made without your consent.

If you want to request a refund, contact support with clear documentation of why you believe a refund is justified. Keep your request factual and reference specific dates and charge amounts. Stopee recommends treating this as a formal dispute, not a casual request.

Disputing charges with your bank or payment provider

If Deevid Ai refuses a refund and you believe the charge was unauthorised or incorrect, you can dispute it with your bank, credit card issuer, or payment provider (PayPal, Google Pay, Apple Pay, etc.). In Singapore, you have up to 60 days from the date of a charge to dispute it. Provide your bank with:

• The transaction date and amount.
• Your cancellation confirmation (screenshot or email).
• Any correspondence with Deevid Ai support showing your refund request was denied.
• A clear statement of why the charge was unauthorised or incorrect.

Your bank will investigate and may issue a chargeback if they agree with you. This process typically takes 10 to 20 business days.

Escalating to consumer authorities

If you believe Deevid Ai engaged in unfair practice - such as making cancellation deliberately difficult or hiding refund information - you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends gathering all your documentation first: subscription confirmation, cancellation attempt records, and any customer support emails. These agencies can investigate on your behalf and apply pressure to resolve the dispute.

Deevid ai subscription plans and pricing in singapore

Knowing what you're subscribed to helps you understand what you'll lose when you cancel and whether a refund is realistic. Here are the common plans reported by Deevid Ai users in Singapore.

Current subscription options

Pro tip: If you've been on a weekly subscription, switching to a monthly or annual plan before cancelling may offer better value if you plan to stay longer. Conversely, if you're cancelling soon, stick with weekly or switch to the free tier instead.

Feature clarity and your account

Deevid Ai does not publicly disclose exact feature limits per plan (e.g., how many video generations per week, quality tiers, or support response times). This information is visible only in your account dashboard or app. Before you cancel, log in and review your plan details so you understand what you're giving up - this can inform whether a refund is truly necessary or whether you're simply stepping away from a service you no longer use.

Common cancellation mistakes and how to avoid them

Cancellation can feel straightforward until something goes wrong - and most mistakes stem from small oversights rather than complex issues. Here's how to sidestep the traps.

Mixing up the platform

The biggest error is trying to cancel through the wrong channel. If you subscribed via Apple App Store, cancelling via the Deevid website will not work. Your subscription is managed by Apple, not by Deevid Ai. You must go to Apple's settings. Similarly, Google Play subscriptions require cancellation in Google Play, not on Deevid's website. Before you start, confirm exactly where you subscribed - check your email receipt or open each platform and see where your subscription appears.

Cancelling too late in your billing cycle

Many users cancel after they've already been charged for the next billing period. Deevid Ai's refund policy makes this expensive. Instead, mark your calendar for 7 days before your renewal date and cancel then. This stops the next charge before it happens. Stopee strongly advises checking your renewal date in your account before you start the cancellation process - a 30-second check saves you money.

Not keeping cancellation proof

You cancelled, you think it worked, and then you're charged again three weeks later. Without a confirmation email or screenshot, proving you cancelled is nearly impossible. Always save the confirmation page or email. If customer support later claims you never cancelled, you have irrefutable evidence. This is your shield in any dispute.

Assuming auto-renewal is off

Clicking "cancel" does not always mean auto-renewal is disabled. Some platforms require a second confirmation step. Log back into your account within 24 hours and verify that your subscription status shows "Cancelled" or "Expires on [date]". If it still says "Active" or "Renews on [date]", the cancellation did not go through - contact support immediately.

Your pre-cancellation checklist

Before you cancel, run through this checklist to ensure you do not regret your decision and that the cancellation process runs smoothly.

Before you press cancel

• Check your renewal date in your account - do not cancel after you've been charged for the next period.
• Download or screenshot any videos, projects, or work you want to keep - cancellation does not delete your data, but it is safer to back up on your own terms.
• Note the email address you used to subscribe; you'll need it if you contact support.
• Verify which platform you subscribed on (Deevid website, Apple App Store, or Google Play).
• Open that platform and confirm you can see your active subscription there.

During the cancellation process

• Use your registered email and password to log in - do not try to use a different email or account.
• Follow each cancellation step in order; do not skip screens or assume they are optional.
• If prompted with a cancellation survey, complete it (honest feedback helps, though you can skip if needed).
• Take a screenshot of the final confirmation page showing "Cancelled" or "Your subscription has been cancelled".
• Note the exact date and time of your cancellation for your records.

After you cancel

• Wait 2 to 3 minutes, then check your email for a cancellation confirmation from Deevid Ai or your app store.
• Log back into your account and verify the subscription now shows as "Cancelled" (this may take up to 24 hours).
• Check your calendar - mark the date your access ends so you do not expect to use the service after that point.
• Monitor your next statement or payment method to confirm no further charges appear.

How stopee can help you cancel smarter

Cancelling subscriptions should not be stressful or confusing. At Stopee (stopee.com), we've helped thousands of Singapore consumers cancel services like Deevid Ai with confidence. Our guides cut through the jargon, flag the traps, and give you the exact steps and wording you need. Whether you're cancelling today or preparing to cancel, Stopee gives you the tools and knowledge to protect yourself.

Why choose stopee for cancellation support

Stopee combines subscription expertise with consumer law knowledge. We know the tricks companies use to hide cancellation options, and we know your rights under Singapore's Consumer Protection Act. Every guide we write is tested by real users and updated as companies change their processes. We're not affiliated with Deevid Ai or any subscription service - we work only for you. When you visit Stopee, you get unbiased, practical advice focused on saving you time and money.

Contact information and escalation options

If you need to escalate a cancellation dispute or file a complaint, here are the key contacts and agencies in Singapore.

Deevid ai customer support

Always Rising Pte. Ltd. (the company behind Deevid Ai) operates from Singapore but does not publish a physical office address on their public website or in official company records. Your primary contact method is email support, which you'll find listed in your account settings or subscription confirmation. If you do not have the support email, check the Deevid Ai app or website under "Help", "Contact Us", or "Support" pages. Email support typically responds within 2 to 3 business days.

Singapore consumer protection authorities

If Deevid Ai refuses to resolve your cancellation or refund issue, escalate to:

• Consumers Association of Singapore (CASE) - accepts complaints and offers mediation. Visit case.org.sg or call 6100-0315. CASE can investigate unfair trading practices and push companies to resolve disputes.
• Competition and Consumer Commission of Singapore (CCCS) - oversees consumer protection law. File a complaint at cccs.gov.sg if you believe Deevid Ai violated the Consumer Protection (Fair Trading) Act.

Both agencies have helped consumers recover unauthorized charges and forced companies to fix cancellation processes. Gather all your documentation (emails, screenshots, transaction records) before filing.

Your bank or payment provider

If you were charged after cancellation, contact your bank, credit card issuer, PayPal account, or payment provider directly. You have 60 days from the charge date to dispute. Provide them with your cancellation proof, and they will investigate. Many disputes resolve in the consumer's favour when evidence is clear.

Final thoughts: cancel with confidence

Cancelling Deevid Ai is simple when you know which platform you subscribed on, verify your renewal date, and keep proof of cancellation. The service does not offer refunds under normal circumstances, so timing is everything - cancel before the next charge hits. If you are charged after cancellation or refused a legitimate refund, Singapore's consumer laws are on your side. Use CASE, the CCCS, or your bank as escalation tools. Stopee has helped thousands of consumers navigate exactly this situation, and we're confident the steps in this guide will get you to the finish line cleanly. Visit Stopee today for more cancellation guides and consumer empowerment resources across all major subscription services in Singapore.