Manage Doodly

How to cancel doodly: your step-by-step guide for singapore users

Understanding doodly and why you might cancel

Doodly is a software-as-a-service tool that lets you create whiteboard-style animation videos using drag-and-drop simplicity. It appeals to marketers, educators, and content creators who need fast, template-driven video production without steep learning curves.

But if Doodly no longer fits your workflow, your budget, or your creative needs, you deserve a straightforward path to cancellation. Stopee exists to give you exactly that-clear, jargon-free instructions that respect your time and your right to withdraw from a service. This guide walks you through every cancellation method, refund eligibility, and what happens to your account after you quit.

Core features of doodly

Doodly bundles an asset library of props, characters, and ready-made templates with a simple timeline editor and export options. The service operates through subscription plans that integrate cloud features via Voomly, its parent platform. You access Doodly either through the web interface or via iOS and Android apps, each with slightly different cancellation paths.

Common reasons to cancel

You might cancel because your project is complete, the interface doesn't match your creative style, you've found a better alternative, or the recurring charge no longer aligns with your budget. Whatever your reason, Stopee supports your right to exit without guilt or unnecessary obstacles.

Doodly pricing in singapore dollars

Doodly bills in USD, but here is an approximate conversion to Singapore dollars (SGD) so you can see what you are paying.

Pro tip: These figures are estimates based on current USD to SGD exchange rates. Your actual bill may vary due to card fees or bank conversion rates. Check your invoice for the exact amount charged to your account.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when dealing with online services and subscriptions.

What the consumer protection (Fair trading) act covers

This Act protects you against unfair or misleading trading practices, including deceptive billing, hidden charges, or failure to honour cancellation requests. If Doodly misrepresents its service, charges you without consent, or refuses a valid cancellation, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).

The law also requires traders to provide clear information about cancellation methods and terms before you subscribe. If Doodly fails to do this, that breach itself is actionable.

Your right to cancel and refunds

Singapore law does not automatically entitle you to a cooling-off period for digital services purchased online, unlike goods. However, Doodly voluntarily offers a 30-day money-back guarantee for web purchases-a consumer-friendly policy that goes beyond the legal minimum. Stopee encourages you to take full advantage of this window if you are not satisfied.

For app store purchases through Apple or Google, those platforms' own consumer policies apply. You retain the same protection rights with them as you do with Doodly.

How to cancel doodly: step-by-step methods

Doodly operates across three cancellation channels: the web, the Apple App Store, and Google Play. Your next steps depend on which platform you subscribed through.

Cancel your web subscription (Doodly or voomly account)

If you signed up directly at Doodly's website, follow these steps to cancel by email.

1. Locate the email address you used to purchase your Doodly subscription. You will need it for verification.
   • Check your email inbox or credit card statement if you cannot remember which email address is registered.
2. Compose a new email to support@doodly.com or support@voomly.com from that registered email account.
   • The support team must hear from the account owner's registered email for security reasons.
3. Include the following details in your email:
   • Your full name as it appears on the account
   • The email address linked to your Doodly account
   • Your order or invoice number (find it in past emails or your account dashboard)
   • A brief reason for cancellation (optional, but helpful for feedback)
4. Request cancellation explicitly: "Please cancel my Doodly subscription effective immediately" or "at the end of my current billing cycle" (your choice).
   • Warning: If you want to cancel before your next renewal date and avoid charges, explicitly state that you want cancellation to take effect now, not at period end.
5. Send the email and keep a copy for your records.
   • Save the confirmation email you receive from support as proof of cancellation.
6. Wait for support to confirm your cancellation within 2 to 5 business days.
   • Check your spam folder if you don't see a reply within a week.

Cancel your iOS subscription (Apple app store)

If you subscribed to Doodly through the Apple App Store on an iPhone or iPad, you must cancel through Apple's settings, not through Doodly itself.

1. Open the Settings app on your iPhone or iPad.
   • Settings is the grey gear icon on your home screen.
2. Tap your Apple ID at the top of the screen.
   • It displays your name and profile picture.
3. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap Doodly in the list.
   • If Doodly does not appear, it may already be cancelled or you may not have an active subscription.
5. Tap Cancel Subscription.
   • Apple may offer you a discount to stay subscribed; you can ignore this and proceed with cancellation.
6. Confirm your cancellation.
   • Apple will ask if you want to cancel immediately or keep access until the end of your billing period; choose what suits you.
7. You will receive an email confirmation from Apple within a few minutes.
   • Pro tip: Take a screenshot of the cancellation confirmation screen as backup proof.

Cancel your android subscription (Google play store)

If you subscribed to Doodly through Google Play on an Android device, Google handles your cancellation.

1. Open the Google Play Store app on your Android device.
   • It is the colourful shopping bag icon.
2. Tap your Profile icon in the top right corner.
   • It shows your account profile picture or initial.
3. Select Subscriptions or Manage subscriptions.
   • The exact wording varies by Android version, but it will contain the word "Subscriptions."
4. Find Doodly in your active subscriptions list.
   • If you see it, tap it to open the subscription details.
5. Tap Cancel subscription.
   • Google will show you the cancellation date and any refund eligibility.
6. Confirm the cancellation.
   • Google may ask for feedback about why you are cancelling; this is optional.
7. Google sends a confirmation email to your registered Google account.
   • Save this email as proof of cancellation for your records.

What happens after you cancel doodly

Understanding what changes after you click "cancel" helps you avoid surprises and plan your next steps.

Your access and account status

When you cancel a web subscription, Doodly stops future renewals immediately, but your account typically remains active and accessible until the end of your current paid billing period. For example, if you cancel on 15 March and your next renewal was 30 March, you usually keep full access until 30 March, then lose it.

If you cancel an Apple or Google Play subscription, access follows Apple's or Google's billing rules. Usually, you retain full access until the current period ends. Doodly cannot override app store policies, so Apple and Google set the exact access timeline.

Pro tip: Before your access expires, export and download all projects and videos you plan to keep. Do this while your subscription is still active.

Your data, projects, and permanent deletion

Cancelling does not automatically delete your account or your creative projects. Doodly retains your data in its system unless you explicitly request deletion. If you want your account and all associated files permanently removed, mention this in your cancellation email to support.

Include a clear statement like: "Please permanently delete my account and all associated project files." Keep a copy of this request for proof.

Give Doodly 7 to 10 business days to complete data deletion. During this period, your account may still appear in their system but will be marked for removal.

Refund eligibility and how to request a refund

Doodly's refund policy varies depending on where you purchased the subscription.

Web purchases: the 30-day money-back guarantee

Doodly offers a 30-day money-back guarantee on all web subscriptions. If you cancel within 30 days of your original purchase date, you qualify for a full refund of your subscription fee.

1. Calculate the date 30 days from your purchase.
   • Check your order confirmation email or invoice for the exact purchase date.
2. Send your refund request to support@doodly.com or support@voomly.com before day 30 expires.
   • Include your order number, account email, and a request for a refund.
   • Example: "I purchased Doodly on [date]. I am within the 30-day refund window and would like a full refund."
3. Wait for support to process your refund (typically 5 to 10 business days).
   • The refund goes back to your original payment method (credit card, PayPal, etc.).
4. Warning: After 30 days, Doodly's standard guarantee no longer applies. You may still contact support to request a refund, but approval is not guaranteed.

Apple app store purchases

Refunds for App Store subscriptions must be requested through Apple, not through Doodly. Apple has its own refund window (typically 14 to 15 days). To request a refund, open the App Store app, go to your Purchase History, find Doodly, and tap "Report a Problem." Apple reviews your request and either approves a refund or denies it based on your usage and reason.

Google play store purchases

Google Play allows refund requests within 48 hours of purchase for subscriptions. Open Google Play, navigate to your subscription, and select "Cancel subscription" followed by "Request a refund." Google processes refunds within a few days if approved.

Pro tip: If you purchased through Apple or Google and received no refund, contact their support directly. Doodly cannot override app store refund decisions, so escalate to Apple or Google if you believe your refund should have been approved.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels straightforward, but small oversights can leave you frustrated and out of pocket.

Mistake 1: cancelling the app instead of the subscription

Deleting the Doodly app from your phone does not cancel your subscription. Your recurring charge continues even if the app is gone. Always cancel through your subscription settings (Apple, Google, or Doodly's web support), not just by deleting the app.

Mistake 2: missing the 30-day refund window

Doodly's money-back guarantee expires after 30 days. If you wait 31 days to request a refund, you lose eligibility. Mark your purchase date on a calendar and submit your refund request well before the deadline.

Mistake 3: not saving project files before cancellation

Once your subscription expires, you cannot access your projects inside Doodly. Export and download your videos and project files while you still have active access. Format them as .mp4 or .mov files so you can edit or use them in other tools.

Mistake 4: emailing the wrong support address

Doodly operates under Voomly's parent company. Emails sent to incorrect addresses may get lost or delayed. Always use support@doodly.com or support@voomly.com. Verify the current contact information on the official website before sending any cancellation request.

Mistake 5: not keeping proof of cancellation

Save every confirmation email, screenshot, and correspondence with Doodly. If a charge appears on your credit card after cancellation, you will need proof that you cancelled. Without documentation, disputes with your bank or credit card company become harder to win.

Cancellation checklist for doodly users

Use this checklist to ensure nothing falls through the cracks when you cancel.

How stopee can help you cancel with confidence

Cancelling a subscription should not feel like a puzzle. Stopee has helped thousands of consumers cancel services painlessly by breaking down the process into clear, actionable steps and flagging the traps that companies hide.

Whether you are cancelling Doodly, another SaaS tool, or a streaming subscription, Stopee gives you the knowledge and confidence to claim your consumer rights. We believe that your money is yours to control, that cancellation should be easy, and that companies must respect your choice to leave.

If you encounter any resistance from Doodly's support team, or if charges continue after cancellation, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. The CCCS investigates unfair trading practices and can compel companies to refund consumers who were wronged. Visit Stopee to find templates for escalation letters and guidance on filing formal complaints with regulators.

You deserve clear, transparent service cancellation. Stopee stands with you every step of the way.

Doodly contact information for singapore users

If you need to reach Doodly directly for cancellation, refunds, or account issues, use the contact details below. Note that no Singapore-specific local office has been publicly listed, so all support requests route through the corporate office operated by Voomly LLC.

Contact channels

• Email support: support@doodly.com or support@voomly.com
• Corporate address: Voomly LLC (parent company of Doodly); specific street address not publicly confirmed. Check Doodly's website footer or contact page for the most current mailing address.
• Response time: Typically 2 to 5 business days. If you do not receive a reply within 7 days, resend your request or reach out via alternative channels listed on the official Doodly website.

Escalation for disputes

If Doodly refuses your cancellation request or refund without valid reason, you have the right to escalate:

• Singapore regulator: Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call +65 6325 8355
• Your credit card issuer or bank: File a dispute if charges persist after cancellation
• Stopee resources: Visit stopee.com for complaint templates and escalation guidance tailored to your situation

Cancelling Doodly is your right. Stopee exists to make that right real and friction-free. Take control of your subscriptions today.