Manage Draftsight

How to cancel DraftSight in singapore and claim your refund

What is DraftSight and why you might want to cancel

DraftSight is a computer-aided design (CAD) application built by Dassault Systemes that lets engineers, designers and technical professionals create 2D and 3D technical drawings. You access it as a subscription service through various channels: direct purchase from Dassault Systemes, authorised resellers, or app stores like Apple App Store and Google Play.

If you signed up thinking it would solve your design workflow but found it doesn't fit your needs, or if you simply want to explore other CAD tools, cancelling is straightforward once you know the rules. At Stopee, we've helped thousands of consumers in Singapore navigate software subscriptions and recover refunds they didn't know they were entitled to claim.

Common reasons to cancel DraftSight

You might cancel because the software's learning curve feels too steep, your project ended earlier than expected, or you discovered a competing tool that suits your workflow better. You may also have subscribed during a free trial and want to stop before automatic renewal kicks in. Whatever your reason, understanding your cancellation options and refund windows is essential.

DraftSight pricing and subscription plans

DraftSight offers various licensing models, and costs vary depending on where you purchase and which subscription tier you select.

Where to find current pricing

Pricing changes regularly, and promotional discounts shift by region and reseller. Always check the official DraftSight website or contact an authorised reseller directly to confirm the exact plan names, features and cost before you buy. Do not rely on outdated quotes or unofficial price lists found elsewhere online.

Subscription plan overview

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including digital software.

Cooling-off rights and digital purchases

Under Singapore law, you generally have a cooling-off right (5 working days) for unsolicited or doorstep sales. However, this right does not apply to online or app store purchases that you initiated yourself. You chose to download and buy DraftSight, so the automatic 5-day cooling-off window does not protect you here.

That said, you may still have other protections. If the seller misrepresented the software (for example, claiming features it does not have), or if the subscription was sold to you under false pretences, you can raise a complaint with the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA).

Your statutory rights for faulty or misrepresented products

If DraftSight crashes repeatedly, fails to deliver core features you paid for, or was advertised dishonestly, you have the right to demand a refund under the Consumer Protection Act. Stopee recommends documenting proof of the fault (screenshots, error logs, or email exchanges with support) before you escalate.

The onus is on the seller to prove the product is fit for purpose. Do not accept a refusal without a reason if you have evidence of a genuine defect.

How to cancel DraftSight by purchase method

Your cancellation process depends entirely on how you bought the software. Here are step-by-step instructions for each route.

Cancel a direct web purchase or reseller licence

If you bought DraftSight directly from Dassault Systemes or through an authorised reseller, follow these steps.

1. Check your confirmation email for the licence status, issuance date and order reference number.
   • If the email says "licence pending" or "licence not yet issued", you are within the strongest refund window.
2. Contact the seller (Dassault Systemes directly or your reseller) by email with your order reference and a clear cancellation request.
   • Use the contact details listed on your invoice or the seller's official website, not a generic support email.
   • State that you wish to cancel and request a full refund.
3. If the licence key has not yet been supplied, request cancellation within 24 hours of purchase for a full refund.
   • Pro tip: If you are still within the 24-hour window, emphasise this in your email; it strengthens your claim to a full refund.
4. If a licence key was already issued but you have not used the software, request cancellation within 7 days of purchase.
   • Refunds within this 7-day window may be reduced by administrative costs; reseller policies vary.
   • Check your reseller's specific terms on their website or in the order confirmation.
5. Allow 5 to 10 working days for a response. Warning: If the seller ignores you, escalate to CASE or IMDA with your email trail as evidence.
   • Stopee advises keeping all communications in writing (email) for your own protection.
6. Once approved, expect the refund to arrive within 14 to 30 business days via electronic funds transfer (EFT).
   • Do not assume the refund is lost if it takes the full 30 days; bank processing times vary.

Cancel an apple app store purchase

If you subscribed to DraftSight through the Apple App Store on your Mac or iPad, you must manage the cancellation and refund request through Apple, not DraftSight directly.

1. Open the App Store on your Mac or iPad.
   • Click your account icon in the top-right corner and select "Account Settings".
2. Scroll to "Subscriptions" and find DraftSight in the list.
   • If you do not see it, check "Expired Subscriptions" at the bottom.
3. Click DraftSight and select "Edit Subscription".
   • Choose "Cancel Subscription".
4. Apple will confirm the cancellation and tell you when your access ends.
   • Pro tip: You can still use DraftSight until the current billing cycle ends, even after you cancel.
5. If you purchased the subscription within the last 24 hours and have not used the app, request a refund from Apple at the same time.
   • Go to "Purchase History", find DraftSight, click "Report a Problem", and select "Request a Refund".
   • Apple usually responds within 48 hours.
6. Warning: Apple does not refund monthly or annual subscriptions after 24 hours unless the app is faulty or does not match its description. If DraftSight is genuinely broken on your device, mention this in your refund request.
   • Stopee has seen consumers successfully recover refunds by proving the software crashed repeatedly.

Cancel a google play store purchase

Google Play's cancellation and refund process is similar to Apple's but with a different interface.

1. Open Google Play on your Android device or visit play.google.com on a web browser.
   • Sign in with the Google account linked to your subscription.
2. Go to "Payments and Subscriptions" (or tap your profile icon, then "Manage your Google Account").
   • Select the "Payments and subscriptions" tab.
3. Tap "Subscriptions" and find DraftSight.
   • Open it and select "Cancel Subscription".
4. Google will ask why you are cancelling. Select the reason that applies (too expensive, not useful, or technical issues).
   • Your answer helps Google improve its refund policies and ensures the cancellation is logged properly.
5. Confirm cancellation.
   • You will retain access until the end of your current billing cycle.
6. To request a refund within 48 hours of purchase, return to the "Subscriptions" section and find DraftSight under "Cancelled Subscriptions".
   • Tap "Request a refund" and briefly explain why (for example, "Subscription cancelled due to app malfunction").
7. Pro tip: Google Play refunds are faster than Apple's; most are approved within 24 hours.

Cancel a web-based self-service subscription

If you manage your DraftSight subscription through a customer portal or account dashboard, follow these steps to cancel auto-renewal.

1. Log in to your DraftSight account or subscription management portal using your email and password.
   • Look for a "Billing", "Account", or "Subscriptions" section in the main menu.
2. Find your active DraftSight subscription in the list.
   • You should see the renewal date and the next billing amount.
3. Click "Cancel" or "Disable Auto-Renewal" (wording varies by portal).
   • Warning: "Disable auto-renewal" stops future charges but does not refund the current paid term. Only choose this if you want to keep access until the current subscription expires.
4. If you want an immediate refund, select "Cancel Subscription Immediately" if that option is available.
   • The portal may ask you to confirm and may show a refund estimate.
5. Confirm your cancellation. You should receive a cancellation confirmation email within minutes.
   • Save this email for your records.
6. Check your account statement 3 to 5 business days later to confirm no further charges appear.
   • If a charge goes through after you cancelled, contact support immediately with proof of cancellation.

What happens after you cancel DraftSight

Cancellation does not mean immediate loss of access; understanding what happens next helps you plan your workflow transition.

Your access after cancellation

When you cancel, you typically retain access to DraftSight until the end of your current billing cycle. If you paid for a full year but cancel halfway through, you can still use the software until your annual renewal date passes. This grace period gives you time to export your files and switch to another tool.

After the paid period ends, the software will either lock you out or revert to a limited free version (if one exists). Check your cancellation confirmation email to see exactly when access expires.

Back up your files and custom settings before the deadline

Do not wait until your subscription ends to export your work. Within a few days of cancelling, back up all your custom settings, templates, macros and project files to your computer or cloud storage. DraftSight may not retain your data after the subscription expires, and you do not want to lose months of work.

Pro tip: Stopee recommends exporting your files in a universal format (PDF, DWG, or DXF) so you can open them in other CAD software if needed.

Will you get a refund and how long it takes

Refund eligibility depends on when you cancel, how you purchased, and whether the software was faulty or misrepresented.

Full refund windows

You qualify for a full refund in these scenarios:

• Direct purchase or reseller: Cancelled within 24 hours and the licence key has not been issued.
• App Store or Google Play: Cancelled within 24 to 48 hours and the app is faulty or does not match its description.
• Statutory breach: If the seller misrepresented features or the software is unfit for purpose, you can claim a refund under the Consumer Protection Act regardless of how long ago you subscribed.

Partial refund windows

You may qualify for a partial refund (minus administrative costs) if:

• Direct or reseller purchase: Cancelled within 7 days and the licence key was issued but you have not activated the software.
• Reseller terms vary; check your order confirmation for exact deduction amounts.

No refund scenarios

You typically cannot recover a refund if:

• Self-service web subscription: You cancel after the trial period or first month ends. Cancelling stops future renewal charges but does not refund the current paid term.
• You have actively used the software for weeks or months.
• You cancelled purely because you changed your mind (unless the law protects you for other reasons).

Refund processing timelines

Once approved, expect your refund within these windows:

What to do if your refund is delayed

Warning: If 30 business days have passed and you have not received your refund, the seller is in breach. Follow up with a formal written demand (email counts), and if ignored, file a complaint with CASE (Consumers Association of Singapore). Stopee recommends always keeping your cancellation confirmation email and any refund approval message as evidence.

Common mistakes that delay or block your refund

Cancelling DraftSight is straightforward, but small errors can cost you time and money. Learn from others' mistakes so you do not repeat them.

Mistake 1: cancelling the free trial too late

Many users forget to cancel their free trial before it expires, and automatic renewal charges kick in. By the time you notice the surprise charge, you are outside the refund window. Pro tip: Set a phone reminder 3 days before your trial ends as a safety net.

Mistake 2: confusing "disable auto-renewal" with "cancel"

Disabling auto-renewal stops future charges but does not refund your current subscription. If you want your money back now, you must select "cancel immediately" or "cancel subscription", not "turn off renewal".

Mistake 3: contacting the wrong department

Emailing DraftSight's general support often delays your cancellation because support staff must route your request to billing. Always contact the sales or billing team directly (check the contact page on the official website) and include your order number in the subject line. This ensures your request reaches the right person immediately.

Mistake 4: assuming the seller will refund without a formal request

Never assume that cancelling in the portal automatically triggers a refund. Always request it explicitly in writing, especially for direct and reseller purchases. Warning: Stopee has seen consumers lose refunds because they cancelled but forgot to ask for money back separately.

Mistake 5: not keeping proof of cancellation

Save your cancellation confirmation email and any refund approval message. If the seller later claims you never cancelled, you have written proof. This is non-negotiable.

Checklist: before and after you cancel

Use this checklist to ensure you complete every step correctly and protect your refund claim.

• Check your purchase confirmation email for the order reference, licence status and cancellation window (24 hours or 7 days).
• Confirm the purchase method (direct, reseller, App Store, Google Play or web portal).
• Export and back up all your DraftSight files and custom settings to an external drive or cloud storage.
• Write a clear cancellation and refund request email (if required) with your order number and reason for cancellation.
• Send cancellation request from the email address associated with your account.
• Confirm cancellation in the appropriate portal (App Store, Google Play, or web account dashboard) if required.
• Save the cancellation confirmation email and any refund approval message.
• Monitor your email for a refund approval within the stated window (24 hours to 10 working days).
• Check your bank account or credit card statement 3 to 5 business days after approval.
• If the refund does not arrive within 30 business days, follow up with the seller and CASE if needed.
• Keep all documentation (order confirmation, cancellation email, refund approval, bank statement) for 1 year.

Should you cancel DraftSight or look for alternatives

Before you cancel, consider whether the software itself is the problem or whether you simply need more time to learn it. CAD tools have steep learning curves, and rushing to cancel within days may leave you frustrated later.

Reasons to give DraftSight more time

You might hold off cancelling if you purchased a year-long subscription and have only used it for a few days. The cost per month is lower over a full year, and online tutorials or courses might unlock the features you missed. However, if you are certain the software does not suit your workflow after a fair trial (2 to 4 weeks), cancelling is the right call.

Reasons to cancel now

Cancel immediately if DraftSight crashes repeatedly, the interface is genuinely unusable, or you have confirmed that another tool (such as LibreCAD, AutoCAD, or Fusion 360) better matches your needs. Staying subscribed to software you will not use is wasted money, and you can always return to DraftSight later if your needs change.

Contacting DraftSight and escalation contacts

If the seller does not respond to your cancellation request within 10 working days, or if you believe you are owed a refund under consumer law, escalate your complaint.

DraftSight contact information

Dassault Systemes Singapore Pte. Ltd. is the registered entity behind DraftSight in Singapore. The primary registered office is located in Singapore, and you can contact them through:

• Official DraftSight website (check the "Contact Us" or "Support" page for billing enquiries).
• Email to billing or sales team (not general support).
• Reseller contact if you purchased through an authorised distributor.

Pro tip: Always request an acknowledgment email when you submit a cancellation request. This creates a paper trail.

If the seller refuses to refund

If Dassault Systemes or your reseller refuses to refund you after you have met the refund window criteria, or if you believe they breached the Consumer Protection (Fair Trading) Act, escalate to:

• Consumers Association of Singapore (CASE): Visit case.org.sg or call 6100 0315. File a complaint online for free. CASE will mediate between you and the seller.
• Info-communications Media Development Authority (IMDA): If the dispute involves digital content or online services, IMDA (imda.gov.sg) can advise on your rights under Singapore law.

Include all documentation: cancellation request email, confirmation of cancellation, proof you met the refund window, and your bank statement showing no refund. CASE and IMDA take these complaints seriously and often persuade sellers to refund when evidence is clear.

Why stopee helps thousands cancel with confidence

Cancelling a subscription sounds simple until you hit unexpected obstacles: confusing portals, unclear refund policies, and sellers who ignore cancellation requests. At Stopee (stopee.com), we specialise in cutting through the confusion and helping consumers like you recover money you are rightfully owed.

Whether you purchased DraftSight directly, through a reseller, or via an app store, Stopee has helped thousands of consumers in Singapore navigate refund windows, escalate complaints to CASE, and claim refunds under the Consumer Protection Act. We understand the frustration of being charged for software you do not use, and we know the specific tactics that work to get sellers to refund quickly.

Your cancellation is complete when your refund hits your account, not when you click "cancel" in a portal. Stopee stays with you through every step, ensuring you meet deadlines, keep evidence, and escalate the right way if the seller stalls.

If you have already cancelled DraftSight but are stuck waiting for a refund, or if the seller has refused to refund you despite meeting the refund window, Stopee can advise on your next move and help you build a complaint for CASE. Visit stopee.com today and let us help you recover what is yours.