Manage Edgewonk

How to cancel edgewonk and protect your trading journal investment

What is edgewonk

Edgewonk is a trading-journal platform built to help traders document every trade, measure performance objectively, and refine their strategies through data-driven insights. The software logs your trades, calculates custom metrics, and delivers visual analysis so you can spot patterns in your trading behaviour and decision-making.

You can purchase Edgewonk as a subscription through the Apple App Store, Google Play Store, or directly from their web platform. Each purchase channel operates independently, which means your cancellation method depends on where you signed up.

Core features

Edgewonk focuses on performance tracking and improvement. You record every trade, review statistical breakdowns, and access visual dashboards that reveal your trading edges and weaknesses.

How you access it

The service runs as a web application and mobile app (iOS and Android). Billing and subscriptions vary by platform: App Store subscriptions, Google Play subscriptions, and web-based Stripe subscriptions are managed separately. This means cancelling on one platform does not affect your subscription on another.

Should you cancel edgewonk

Before you cancel, consider whether Edgewonk still fits your trading goals.

Reasons to keep it

Edgewonk's strength lies in detailed trade analysis. If you trade actively and want measurable metrics on win rate, risk-reward ratios, and performance over time, the software delivers genuine value. Many traders find that structured journaling accelerates learning and reduces costly emotional trades.

Reasons to cancel

You might cancel if you have stopped trading, rarely log trades, or prefer a simpler manual journal. If the monthly or annual cost no longer aligns with your trading frequency or if you have switched to a competing platform, cancellation makes sense. Some traders also cancel because they forget to use the tool-honest self-assessment here prevents unnecessary recurring charges.

Edgewonk pricing in singapore

Edgewonk publishes prices in USD; the Singapore dollar equivalents below are approximate conversions and may fluctuate.

Current pricing table

Pro tip: The annual plan offers the best value if you commit to using the software consistently. The 14-day money-back guarantee on annual subscriptions gives you a risk-free trial period.

How to cancel edgewonk step by step

Your cancellation process depends entirely on which platform you used to purchase. Follow the steps for your specific channel-App Store, Google Play, or web portal.

Cancel via apple app store (iOS)

Apple manages all App Store subscriptions, so you cancel directly through your iPhone or iPad settings, not through Edgewonk's website.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top of the screen (your Apple ID profile card).
3. Select Subscriptions.
4. Find and tap "Edge Hybrid" (the Edgewonk subscription listing).
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation choice when prompted.

Warning: Deleting the Edgewonk app from your phone does not cancel your subscription. You must complete the steps above, or your payment method will continue to be charged.

Pro tip: Take a screenshot of your subscription before you cancel. This serves as proof of the active subscription if you later dispute a charge with your bank.

Cancel via google play store (Android)

Google Play handles all Android subscriptions. You manage cancellation through the Google Play app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions."
5. Find "Edge Hybrid" in your list of active subscriptions.
6. Tap the subscription, then select "Cancel subscription."
7. Choose your cancellation reason and confirm.

Warning: Simply uninstalling the Edgewonk app will not stop future charges. Complete the cancellation steps above to prevent renewal.

Cancel via web portal (Stripe billing)

If you purchased Edgewonk directly from their website, your subscription is managed through Stripe and accessed via a billing portal link sent to your email.

1. Check your email for a message from Edgewonk or Stripe containing your billing portal link. Search for "Stripe" or "billing" in your inbox if you cannot find it immediately.
2. Click the billing portal link (usually labeled something like "Manage your subscription").
3. Log in using the email address you registered with Edgewonk.
4. Review your current subscription and payment method.
5. Select the option to cancel your subscription.
6. Confirm the cancellation date. Your access typically continues until the end of your current billing period.

Pro tip: If you cannot locate your billing portal link, contact Edgewonk support directly and request a new link. Keep this link saved for future reference so you can manage your subscription anytime.

What happens to your access after cancellation

Cancelling your subscription stops future charges, but you retain access to your data during a grace period that depends on your purchase platform.

Access during your paid period

Once you cancel, you keep full access to all your trades, journals, and analytics until the end of your current billing cycle. If you paid for a full year and cancel mid-year, you retain access until that annual renewal date arrives. This gives you time to export your data or transition to another tool.

After your paid period ends

Once your subscription period closes, Edgewonk will lock your account. You cannot log in or view your trading journal anymore, though your historical data remains stored by Edgewonk. If you ever reactivate a subscription, your data may be recoverable-contact Edgewonk support to confirm.

Billing and renewal confirmation

Cancellation stops automatic renewals immediately. You will not receive surprise charges after you cancel. Monitor your bank or credit card statement for 1-2 billing cycles to confirm no further payments are debited.

Will you receive a refund for edgewonk

Refund eligibility depends on your purchase channel and the reason for your request. Stopee advises you to understand your rights before cancelling, as refund policies differ sharply across platforms.

Refunds for app store purchases (iOS)

Apple controls all refund decisions for App Store subscriptions. Edgewonk cannot approve, deny, or process App Store refunds themselves.

To request a refund, open the App Store app, go to your account, find "Purchase History," locate the Edgewonk charge, and select "Report a Problem." Explain your reason and submit. Apple typically responds within 48 hours. You are most likely to receive a refund if your request arrives within 14 days of the charge date.

Refunds for google play purchases (Android)

Google Play manages all Android subscription refunds. Edgewonk does not handle these approvals.

To request a refund, open Google Play Store, tap your profile, go to "Payments and subscriptions," select "Subscriptions," find the Edge Hybrid charge, and tap "Report a problem." Google typically processes refund requests within 48 hours. Your chances of approval are highest if you request within 48 hours of the charge.

Refunds for web purchases (Stripe via RevenueCat)

Edgewonk directly processes refunds for subscriptions purchased through their website.

• Refunds are granted for: Duplicate charges, unauthorised charges, technical billing errors, or charges processed after you cancelled.
• Refunds are not granted for: Change of mind, forgetting to cancel before renewal, or dissatisfaction with features you have used.
• Refund deadline: You must submit your request within 14 days of the charge. After 14 days, refunds become very difficult to obtain.
• How to request: Email Edgewonk support with your charge date, amount, and the reason for your request. Include a screenshot of the charge from your bank statement.

Pro tip: Frame your refund request clearly. Instead of "I do not want this anymore," try "I cancelled my subscription on [date], but I was still charged on [date]-this appears to be a charge after cancellation." Specific, fact-based requests receive faster responses.

Your consumer rights and singapore protections

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA). Stopee recommends understanding these rights before disputing a charge or escalating a complaint.

Key protections under singapore law

The CPFTA protects you against unfair contract terms, misleading representations, and misleading or deceptive conduct. If Edgewonk fails to honour a cancellation request, continues charging after you cancel, or makes false claims about refund eligibility, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

Unfair contract terms: The CPFTA voids unfair terms in consumer contracts. If Edgewonk's terms state that cancellations take 30 days to process and you are charged during that period, or if refund terms are unreasonably restrictive, you may challenge this with CASE.

Misleading conduct: If Edgewonk advertises "easy cancellation" but makes the process deliberately difficult, or fails to disclose that cancelling does not stop charges immediately, this qualifies as misleading conduct under the CPFTA.

How to escalate a complaint

If Edgewonk refuses to process your cancellation or denies a legitimate refund request, contact CASE (Consumers Association of Singapore) before taking further action. CASE offers free mediation and can investigate the company on your behalf. You can lodge a complaint online at case.org.sg or by phone at 6100 0315.

Stopee recommends documenting every communication-screenshots of cancellation confirmations, proof of charges, and email exchanges with support. These records strengthen your case if you escalate to CASE.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward, but traders often make costly errors that result in unwanted charges. Stopee has gathered the most frequent mistakes so you can avoid them.

Mistake 1: confusing cancellation across platforms

Many traders forget that cancelling your Edgewonk account on the web does not cancel your App Store or Google Play subscription, and vice versa. You may think you have cancelled completely, only to discover a hidden subscription still charging your payment method three months later.

How to avoid it: Check all three platforms (App Store, Google Play, and web) to confirm you have cancelled every active subscription. List each one as you verify, then cross-check your list once more.

Mistake 2: deleting the app instead of cancelling the subscription

Uninstalling Edgewonk feels like ending it, but the subscription continues in the background. Your payment method keeps getting charged even though the app is no longer on your device.

How to avoid it: Never rely on deleting the app. Always navigate to your subscription settings and formally cancel before uninstalling.

Mistake 3: cancelling too close to renewal date

If your renewal date is tomorrow and you cancel today, the system may still charge you for the next cycle before your cancellation is registered. Cancellation usually takes effect within 24 hours, but app stores sometimes batch process changes.

How to avoid it: Cancel at least 3-5 days before your renewal date. Check the exact renewal date in your subscription settings, then cancel well in advance.

Mistake 4: not checking your billing confirmation

Some traders assume cancellation succeeded without verifying. App Store and Google Play send confirmation emails or notifications-if you do not receive one, your cancellation may not have gone through.

How to avoid it: After cancelling, wait 5 minutes and return to your subscription settings to confirm the status shows "cancelled" or "inactive." Screenshot this confirmation as proof.

Mistake 5: losing access to your billing portal link

If you purchased via the web and lose the Stripe billing portal link, you may struggle to cancel or update your payment method later.

How to avoid it: Save your billing portal link in a password manager, bookmark, or note on your phone the moment you receive it. Forward the link email to a separate folder labeled "subscriptions" so you can find it instantly.

Cancellation checklist for edgewonk

Use this checklist to confirm you have completed every step before considering your cancellation final.

Edgewonk alternatives and when to switch

If Edgewonk no longer serves your trading needs, several alternatives exist in the market.

Comparison with other trading journal platforms

Contact information and escalation for edgewonk

If you experience issues cancelling Edgewonk or need to dispute a charge, use these contact channels to reach support or lodge a formal complaint.

Direct support contact

Edgewonk's primary support channel is through their website contact form or support email. Stopee recommends sending a support request with your account email, subscription platform, and issue description. Response times typically range from 24 to 72 hours.

Escalation to singapore consumer authorities

If Edgewonk does not resolve your cancellation or refund request within 7 days, escalate to the Consumers Association of Singapore (CASE):

• Website: case.org.sg
• Phone: 6100 0315
• Email: complaint@case.org.sg
• Hours: Monday to Friday, 9am to 5:30pm

CASE will investigate your complaint for free and mediate with Edgewonk on your behalf. Provide CASE with copies of your subscription confirmation, cancellation attempt screenshots, and all correspondence with Edgewonk.

Chargeback via your bank

As a final recourse, if Edgewonk continues charging you after cancellation and does not respond to CASE, you can dispute the charge directly with your bank. Call your bank's fraud or disputes team and explain that you cancelled the subscription but were charged anyway. Your bank can initiate a chargeback, but this process typically takes 30-60 days.

Pro tip: Always attempt direct resolution with Edgewonk and file a CASE complaint before initiating a bank chargeback. Banks view repeat chargebacks less favourably, so exhaust other options first.

Final summary and next steps

Cancelling Edgewonk is straightforward once you identify which platform hosts your subscription-App Store, Google Play, or web. Each channel requires a different cancellation process, and Stopee strongly recommends verifying all three to avoid surprise charges. You retain access to your trading data until the end of your billing period, giving you time to export or archive your journal before losing access.

Refunds depend on your purchase platform and reason. App Store and Google Play refunds are managed by Apple and Google respectively, while web purchases are handled directly by Edgewonk within 14 days of the charge. Singapore's Consumer Protection (Fair Trading) Act protects you against unfair terms and misleading conduct-if Edgewonk refuses a legitimate cancellation or refund, escalate to CASE without hesitation.

Document every step of your cancellation: take screenshots, save confirmation emails, and monitor your billing statement for at least two cycles post-cancellation. Stopee has helped thousands of consumers navigate subscription cancellations, dispute unfair charges, and recover unwanted fees. Use this guide as your roadmap, and visit Stopee.com for additional resources on cancelling other services and protecting your consumer rights in Singapore. Your trading data is valuable-cancel with confidence knowing you have the steps, protections, and escalation pathways covered.