Manage Efax

How to cancel efax in singapore and avoid being charged twice

What efax is and why you might need to cancel

Efax is a cloud-based fax service that lets you send and receive faxes through email and a web interface, eliminating the need for a physical fax machine sitting on your desk. You choose from subscription plans with different page allowances, optional HIPAA-compliant tiers, and integrations with cloud storage and email platforms.

Many businesses and professionals in Singapore use Efax to receive signed documents, send contracts, or maintain a fax number without expensive hardware. However, if you no longer need fax capabilities, prefer a competitor, or simply want to reduce subscription costs, cancelling is straightforward once you know the right steps.

At Stopee, we have helped thousands of consumers navigate cancellation processes and recover wasted subscription fees. This guide walks you through every method to cancel Efax, what happens to your data, and your rights under Singapore consumer law.

Common reasons to cancel efax

You might cancel if you have switched to email-only communication, migrated to a competitor fax service, no longer require fax functionality for your business, or simply want to cut monthly expenses. Some customers cancel because they signed up for a free trial and forgot to opt out before being charged.

Why timing matters for your cancellation

Efax bills on your renewal date each month or year, depending on your plan. If you cancel after your billing date but before your renewal, you may lose access to unused credits or allowances. Cancelling before your renewal date protects you from unexpected charges in the next cycle.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including digital subscriptions like Efax.

What the law says about refunds and cancellations

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel unsolicited supplies and services within 14 days if you did not invite the sales contact. If you signed up for Efax voluntarily, this 14-day cooling-off period may not apply, but you can still request a refund if Efax failed to provide the service as advertised or if you were billed without consent.

Efax's published policy states that activation fees, monthly subscription fees, usage fees, and storage fees are generally non-refundable. However, consumer protection laws often override non-refund clauses if the company cannot justify them or if you have legitimate grounds for dispute.

When to escalate to the consumers association of singapore

If Efax refuses to cancel your account or disputes a charge, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and helps consumers recover money when businesses breach their obligations. You do not need a lawyer to lodge a complaint, and CASE's mediation service is free.

Five methods to cancel efax

Efax offers multiple cancellation pathways depending on your plan type and how you subscribed. Choose the method that applies to you to avoid delays and billing surprises.

Method 1: cancel via the efax web portal

The web portal is the fastest and most transparent way to cancel. Most monthly subscription accounts can be cancelled instantly online.

1. Log in to your Efax account at the official Efax website using your email and password.
2. Navigate to Settings or Account Settings in the top menu or sidebar.
3. Look for a Billing or Subscription tab.
4. Scroll down to find the Cancel My Account or Cancel Subscription button.
5. Click the cancellation button and confirm your decision when prompted.
6. You will receive a confirmation email immediately. Save this email as proof of cancellation.

Pro tip: Screenshot the confirmation page and your account status showing "Cancelled" for your records. This protects you if Efax claims you never cancelled.

Method 2: cancel via phone or live chat

If you cannot locate the cancellation button online or prefer speaking to a representative, Efax support staff can cancel your account over the phone or through live chat.

1. Visit the Efax support page and find the phone number or live chat option for your region.
2. Call or open the chat and have your account email address ready.
3. Tell the representative you want to cancel your subscription immediately.
4. Ask them to confirm your cancellation date and provide a reference number or confirmation code.
5. Request a confirmation email to be sent to your email address on file.
6. Verify that the confirmation email arrives within one hour.

Warning: Some support staff may try to offer discounts or pause your account instead of cancelling. Be firm and say "I want to cancel permanently, not pause or discount."

Method 3: cancel if you subscribed through apple app store or google play

If you signed up for Efax through the Apple App Store or Google Play, you must cancel through those platforms, not through Efax directly. Uninstalling the app does not stop the subscription from renewing.

For Apple App Store:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Tap Subscriptions.
4. Find and select Efax from the list.
5. Tap Cancel Subscription and confirm.

For Google Play:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and select Manage your Google Account.
3. Go to the Payments and subscriptions tab.
4. Select Subscriptions.
5. Find Efax, tap it, and select Cancel subscription.

Method 4: cancel annual plans or accounts with multiple numbers

Annual plans, accounts with multiple fax numbers, or accounts with outstanding balances cannot be cancelled through the web portal. You must contact Efax support directly via email or phone.

1. Email Efax support at their provided support email address with the subject "Account Cancellation Request".
2. Include your account email address, account number (if available), and the reason for cancellation.
3. State clearly: "I wish to cancel my annual subscription effective immediately."
4. Ask for a written confirmation of cancellation and your account status.
5. Wait for a response within two business days (Efax typically responds faster).
6. Follow up with a phone call if you do not hear back within 48 hours.

Pro tip: Keep all email correspondence with Efax. If they later claim you never requested cancellation, your email thread proves otherwise.

Method 5: cancel via registered mail (last resort)

If Efax refuses to cancel through digital channels or disputes your cancellation request, you can send a registered letter to their corporate U.S. address. This creates a paper trail and legal proof of your cancellation intent.

1. Write a cancellation letter that includes your full name, account email address, account number, and the date you want the cancellation to take effect.
2. State: "I hereby request immediate cancellation of my Efax subscription effective [date]."
3. Keep a copy for your records.
4. Send the letter via registered mail (with proof of delivery) to Efax's corporate address in the United States.
5. Request proof of delivery when you send the letter.
6. Allow up to 10 business days for processing after Efax receives the letter.

Note: Registered mail from Singapore to the USA takes 7-14 days and costs around SGD 10-15. This method is slow but leaves irrefutable evidence.

What happens immediately after you cancel

Cancellation can feel uncertain, especially when money is involved. Here is exactly what you can expect after you click that cancel button.

Your access and billing after cancellation

Once you cancel, your Efax account typically remains active until the end of your current billing cycle. If you cancel on the 15th of a month but your renewal date is the 30th, you keep full access until the 30th, then the account freezes.

If you cancel during a free trial, access usually ends immediately and you will not be enrolled in a paid plan. You should never be charged for a trial you cancelled before it converted.

No further charges should appear on your credit card after the billing cycle ends. If you see a charge after cancellation, contact your bank immediately and file a dispute. Stopee recommends monitoring your bank statements for 60 days after cancellation to catch any erroneous charges.

Your data, fax records, and fax numbers

Your sent and received fax records typically remain accessible for the remainder of your active billing period. After that period ends, Efax may delete your data according to their retention policy. Download or archive any critical faxes before your cancellation date takes effect.

Any local or toll-free fax number assigned to your account may be released back to the pool of available numbers after cancellation. If you need to retain a specific fax number, contact Efax support before cancelling to explore options like number portability or temporary holds.

Will you get a refund from efax?

Refunds from Efax are limited, but not impossible. Understanding the refund policy and your consumer rights increases your chances of recovering money you have already paid.

Standard efax refund policy

Efax's published policy states that activation fees, monthly subscription fees, usage fees, and storage fees are generally non-refundable. Efax does not provide prorated refunds for mid-period cancellations. This means if you cancel on day 5 of a 30-day billing cycle, you do not receive a refund for the remaining 25 days.

However, a non-refund policy is not legally binding if it contradicts consumer protection law or if Efax failed to deliver the service properly. If you were charged after requesting cancellation, or if the service did not work as advertised, you have grounds to dispute the charge.

Refunds for free trials and overage charges

If you cancel a free trial before it converts to a paid subscription, you should not be charged at all. If Efax charged you during the trial period (for overage, activation, or early renewal), you can request a refund of those charges.

Overage charges incurred during the trial are technically your responsibility, but if the trial terms were unclear or you were not warned before the charge, push back with Efax. Consumer protection law requires that charges be transparent and fair.

How to request a refund

1. Gather evidence: screenshots of your account, billing emails, cancellation confirmation, and bank statements showing the charge.
2. Email Efax support with the subject "Refund Request" and describe why you believe you deserve a refund (e.g., "I cancelled before the trial ended and should not have been charged").
3. Give Efax 5 business days to respond. Many companies approve refunds without pushing back if you are polite and reasonable.
4. If Efax denies your refund, contact your credit card company or bank and file a dispute (also called a chargeback). Provide your cancellation confirmation and billing emails as evidence.
5. If the dispute stalls, escalate to the Consumers Association of Singapore (CASE) for free mediation.

Pro tip: Dispute the charge through your bank rather than arguing with Efax support. Banks take consumer disputes seriously and often rule in your favour within 30 days.

Efax pricing in singapore and plan comparison

Understanding what you are paying for helps you decide if cancellation is right for you or if a cheaper plan would suit your needs better. Efax lists prices in USD globally, so the figures below are approximate conversions to Singapore dollars.

If you are paying for a plan with more capacity than you actually use, consider downgrading instead of cancelling. Efax allows mid-cycle downgrades, which may save you money without losing the service entirely.

Common mistakes when cancelling efax

Cancellation mistakes can cost you money and time. Many consumers make the same errors, but you can avoid them by knowing what to watch for.

Mistake 1: thinking uninstalling the app cancels your subscription

If you subscribed through the Apple App Store or Google Play, uninstalling the Efax app does not cancel your subscription. Your payment method continues to be charged every billing cycle until you manually cancel through the App Store or Google Play. Check your subscriptions immediately if you do not remember cancelling through the official app stores.

Mistake 2: not saving your cancellation confirmation

Some customers cancel but do not keep proof. If Efax later claims you never cancelled, you cannot prove otherwise. Always screenshot the cancellation confirmation page and save the confirmation email. This protects you if billing disputes arise.

Mistake 3: cancelling on your renewal date instead of before it

If you cancel after your billing date, you may have already been charged for the next cycle. To avoid paying for a full month you do not use, cancel at least two days before your renewal date. Check your account for your exact renewal date before you cancel.

Mistake 4: not checking for outstanding balances or disputes

If your account has an outstanding balance (e.g., overage charges or disputed fees), Efax may not let you cancel through the web portal. Contact support to settle any balance before cancelling, or your cancellation request may be stuck in limbo.

Mistake 5: assuming you will get a refund

Efax does not offer prorated refunds by default. Many customers cancel expecting to recover unused time, then feel frustrated when Efax keeps the full month's fee. Accept that you will likely not get a refund unless you have a strong dispute (e.g., service failure or unauthorized charges).

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

1. Check your next renewal date in your Efax account settings.
2. Note how you subscribed: web portal, Apple App Store, Google Play, or directly with Efax.
3. Cancel at least two days before your renewal date to avoid the next charge.
4. Complete your cancellation through the correct channel (web portal, app store, or support team).
5. Screenshot the cancellation confirmation page immediately.
6. Save the confirmation email you receive from Efax.
7. Download and archive any important fax records before your access expires.
8. Monitor your bank statement for 60 days to confirm no further charges appear.
9. If an unexpected charge appears after cancellation, contact your bank within 60 days to dispute it.
10. If you need a refund, request it within 14 days of the disputed charge.

When to keep your efax subscription instead of cancelling

Cancellation is not always the best choice. Consider whether keeping Efax makes sense for your situation.

Reasons to keep efax

If you send or receive faxes regularly, especially in regulated industries like healthcare, legal, or finance, Efax is more reliable and secure than email. The Plus plan costs under SGD 22 per month, which is cheaper than a dedicated fax line. If you are on a free trial and do use faxes occasionally, the low cost may justify keeping it active.

Competitors like Twilio, RingCentral, and Snail Mail offer similar services, sometimes bundled with phone or communication features. Compare total costs across providers before cancelling; sometimes switching costs more than staying.

When to cancel without hesitation

Cancel if you have not sent or received a fax in six months, prefer email-only communication, or no longer need compliance features. If you are paying for overage pages you never use, downgrade to a cheaper plan instead of cancelling. Stopee recommends cancelling if you are on an annual plan and can switch to a cheaper provider or pause your subscription.

How to contact efax if cancellation fails

If your cancellation request is ignored, disputed, or fails to process, you have options to escalate and recover your money.

Efax support contact details

Visit the Efax website and look for the Help or Contact Us section. Efax typically offers live chat, email support, and a phone number for your region. Response times are usually 24 hours for email and immediate for live chat during business hours.

Email Efax with a clear subject line like "Cancellation Not Processed - Account [Your Email]" and include your account details, the date you requested cancellation, and any confirmation codes or screenshots.

Escalating to efax management

If first-line support does not help, ask to speak with a supervisor or manager. Provide your email thread and cancellation proof. Most companies resolve these issues within 24 hours once escalated internally.

Filing a complaint with the consumers association of singapore (CASE)

If Efax refuses to cancel your account or disputes a refund, lodge a formal complaint with CASE. You can file online at their website, by phone, or in person. CASE will contact Efax on your behalf and mediate the dispute. There is no cost to you, and CASE has a strong track record of recovering money for consumers.

Disputing the charge through your bank

Do not wait indefinitely for Efax to respond. If you have cancelled and been charged again, or if a charge appears after cancellation, contact your bank immediately. Request a dispute (chargeback) and provide your cancellation confirmation, billing emails, and bank statements. Your bank will investigate within 30-60 days and typically rules in your favour if you have clear evidence of cancellation.

Why stopee exists and how we help you cancel

Stopee is built on one simple idea: subscription cancellation should not be this hard. We know that companies make cancellation deliberately difficult to retain customers. We also know that consumer protection law is on your side, but only if you know how to use it.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid future charges. Our guides cover every major service and platform, with step-by-step instructions, timelines, contact details, and escalation pathways.

Whether you are cancelling Efax or any other subscription, Stopee is your trusted partner. We give you the insider knowledge and confidence to cancel on your terms, not the company's terms. Visit Stopee today to access free cancellation guides for services across Australia, Singapore, the UK, and beyond.