Manage Elevenlabs

How to cancel elevenlabs and reclaim your credits in singapore

What elevenlabs is and why you might cancel

Elevenlabs is an AI-powered text-to-speech platform that turns written content into natural-sounding voiceovers. Many creators, podcasters and businesses use it to generate voices for videos, audiobooks, accessibility features and content workflows. The service runs on subscription plans accessible via web and mobile apps (ElevenReader on iOS and Android).

You might cancel for several reasons: your project ended, you found a cheaper alternative, the voice quality didn't meet your needs, or you accidentally upgraded to a plan you don't use. Whatever your reason, Stopee is here to guide you through the process clearly and help you understand your rights as a Singapore consumer.

Common reasons singapore users cancel elevenlabs

Many users sign up for a free trial but forget to cancel before the paid plan kicks in. Others upgrade to a premium tier, use only a fraction of their monthly credits, and realise they don't need the extra cost. Some discover that competing tools suit their workflow better, or their budget simply doesn't stretch to another subscription. If any of this sounds familiar, you're not alone-and cancelling is straightforward once you know the steps.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services. Under this law, you have the right to accurate information, fair trading practices and a remedy if a business misleads you or provides defective services.

What the law says about refunds and cancellations

Elevenlabs operates on a subscription model where refunds are not automatic. However, Singapore consumer law may still protect you if the service fails to meet reasonable expectations or if you were not given clear cancellation terms upfront. The Competition and Consumer Commission of Singapore (CCCS) oversees fair trading violations.

If you believe Elevenlabs misled you about features, pricing or cancellation terms, you can lodge a complaint with the CCCS. Collect screenshots of the original offer, your email receipts and any communication with support. Document everything before you cancel-this evidence strengthens your position if you need to escalate.

What to do if elevenlabs refuses to refund

If you request a refund and Elevenlabs denies it unfairly, you have two paths. First, escalate within Elevenlabs by asking to speak with a supervisor and citing Singapore's Consumer Protection Act. Second, escalate to the CCCS at www.cccs.gov.sg if the company does not respond within 30 days or if you believe their policy breaches fair trading rules.

How to cancel elevenlabs on the web

Cancelling your Elevenlabs subscription via the website is the most direct route and gives you full control over the process.

Step-by-step cancellation through the elevenlabs website

1. Open your web browser and go to the Elevenlabs website (elevenlabs.io).
2. Log in using your email and password. If you've forgotten your password, use the "Forgot password?" link to reset it.
3. Click your profile icon or avatar in the top-right corner of the page.
4. Select "Profile" or "Account settings" from the dropdown menu.
5. Look for the "Subscription" or "Billing" section on the left sidebar.
6. Click "Manage subscription" to see your current plan details.
7. Find the "Cancel subscription" button-it is usually red or clearly marked as a destructive action.
8. Read any final warning or confirmation message that Elevenlabs displays.
9. Confirm your cancellation by clicking the final "Cancel" button.
10. You will receive a confirmation email to the address on file. Save this email as proof of cancellation.

Pro tip: Before clicking "Cancel subscription," take a screenshot of your remaining credits and current billing date. This protects you if a dispute arises later about what you had when you cancelled.

Why the web method is best

Cancelling via the Elevenlabs website means you're cancelling directly with the company, not through a middleman. You retain full control, receive instant confirmation, and have a direct record in your account. App Store and Google Play subscriptions are managed by Apple and Google respectively, which means Elevenlabs cannot help you cancel those on their behalf-a limitation you avoid by using the web method.

How to cancel elevenlabs on mobile apps

If you subscribed through the ElevenReader app on your phone, you'll need to cancel through Apple or Google, not through Elevenlabs itself.

Cancelling on iOS via the app store

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions."
4. Find and tap "ElevenLabs" or "ElevenReader" in the list.
5. Tap "Cancel Subscription."
6. Follow Apple's on-screen prompts and confirm your cancellation.
7. You will see a cancellation confirmation on screen and receive an email from Apple.

Warning: If you do not see ElevenLabs or ElevenReader in your Subscriptions list, your subscription may have already ended or may not exist. Contact Apple Support directly (support.apple.com) if you believe you are still being charged.

Cancelling on android via google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "ElevenLabs" or "ElevenReader."
6. Tap "Cancel subscription."
7. Follow Google's confirmation steps.
8. Google will send you a confirmation email to your Google Account address.

Pro tip: On both iOS and Android, cancellation takes effect at the end of your current billing period. You retain access until that date, so don't panic if the app still works after you cancel. Google and Apple will stop charging you at the next renewal.

What happens to your credits and access after cancellation

After you cancel, your experience with Elevenlabs changes in specific ways. Understanding this timeline helps you plan your final projects and avoid losing work.

Your access during the notice period

When you cancel a web subscription, your service does not end immediately. You retain full access to all features and credits until the end of your current billing cycle. For example, if your billing date is the 15th of each month and you cancel on the 8th, you can use the service until the 15th without interruption. This grace period is your opportunity to download any voice files, export projects or use remaining credits.

For app-based subscriptions (iOS and Android), the same rule applies-you keep access until the current billing period ends.

What happens to unused credits

Unused voice generation credits are forfeited once your subscription ends. Elevenlabs does not typically refund unused credits or extend them to a new account. This is why timing matters: if you have 5,000 unused credits, try to complete projects before your cancellation date takes effect. Once your billing cycle ends, those credits disappear.

Pro tip: If you have significant unused credits and feel you paid for them unjustly, contact Elevenlabs support before you cancel. Explain your situation and ask for a credit extension or exception. They may grant a one-time courtesy, especially if you provide evidence that you couldn't use the credits due to a service issue.

Reactivating your account later

You can reactivate a cancelled subscription at any time by logging back in and choosing a new plan. Your account history, any saved voices and projects remain in your account indefinitely, so you won't lose past work if you decide to return.

Refund eligibility and how to claim one

Elevenlabs does not offer automatic refunds, but you may be eligible under certain conditions. This is where precision and timing become crucial.

Refunds for web subscriptions (direct purchases)

Elevenlabs' standard refund policy allows refunds within 14 days of purchase if you have not used any credits. This 14-day window is your critical period: if you request a refund on day 15 or later, Elevenlabs will likely deny it unless you have additional legal grounds.

To request a refund within 14 days, email Elevenlabs support with the following information:

• Your account email address and account name.
• The date you purchased the subscription and the transaction ID (from your receipt).
• A statement confirming that you have not used any voice credits.
• Your reason for requesting the refund (e.g., accidental purchase, changed your mind).

Warning: If Elevenlabs' records show that you generated even one voice file using your credits, you fall outside the 14-day refund window and your refund claim becomes discretionary. Elevenlabs can refuse at that point, though you may still appeal under consumer protection laws.

Refunds for app store and google play purchases

If you subscribed through Apple App Store or Google Play, Apple and Google-not Elevenlabs-hold your money and manage refunds. Elevenlabs has no authority to refund app-store purchases on your behalf. You must contact Apple or Google directly.

For Apple: Go to reportaproblem.apple.com, find your Elevenlabs charge, and request a refund. For Google: Open Google Play Store, tap your profile, then "Payments and subscriptions" > "Billing history," find the Elevenlabs charge and select "Report a problem." Both platforms process refunds within 5 to 10 business days if approved.

Elevenlabs pricing and plan comparison

Understanding Elevenlabs' pricing helps you decide whether the cost justifies your usage before you cancel, or confirms that cancelling was the right choice.

Current pricing structure (as of 2024)

Pro tip: Elevenlabs pricing fluctuates and varies by region. Always check elevenlabs.io directly to confirm SGD pricing before making a decision. The figures above are approximations and may have changed since publication. Stopee recommends visiting the official pricing page to see the current rates in your region.

How to downgrade instead of cancelling

If you love Elevenlabs but the cost is too high, downgrading to a cheaper plan is often better than cancelling outright. You keep your account, saved voices and project history, but pay less monthly. Log into your account, go to Subscription settings, and select "Change plan" to switch to a lower tier. Elevenlabs will prorate your billing, so you won't lose money on the switch.

Common mistakes when cancelling elevenlabs

Many people make small but costly errors when cancelling subscriptions, and it's frustrating when a mistake costs you money or access you didn't expect to lose.

Mistake 1: cancelling the app without cancelling the subscription

Simply deleting the ElevenReader app from your phone does not cancel your subscription. The charge continues, and you'll be billed at the next renewal. You must cancel the subscription through Apple or Google (as outlined above) before deleting the app. Cancellation requires action inside their payment systems, not just removing the software.

Mistake 2: missing the 14-day refund window

If you subscribe on the 1st and request a refund on the 16th, Elevenlabs will reject it. The 14-day window is strict. If you think you might want a refund, request it immediately-do not wait. Mark your calendar: 14 days from purchase is your deadline.

Mistake 3: not downloading your work before the billing cycle ends

After cancellation, you retain access to your account and past projects until your billing period ends. Once that period passes, you lose access to the voice generation tools. If you have unsaved or unarchiyed audio files, download them before cancellation takes effect. Elevenlabs does not guarantee access to your audio after your subscription expires.

Mistake 4: assuming app-store cancellations happen instantly

App Store and Google Play cancellations take up to 24 hours to process. You may still be charged if you cancel on the same day your renewal is scheduled. Cancel at least 2 to 3 days before your renewal date to avoid surprise charges. Check your billing history immediately after cancelling to confirm the next charge has been blocked.

Mistake 5: not keeping cancellation confirmation emails

After you cancel, save the confirmation email from Elevenlabs, Apple or Google. If a charge appears on your bank statement after cancellation, this email is your proof that you cancelled on time. Without it, disputing the charge becomes harder. Move the email to a folder labelled "Cancellations" and keep it for at least 6 months.

Checklist: before you cancel elevenlabs

Use this checklist to ensure you're ready and won't regret your decision.

• Download and save all voice files and projects you wish to keep.
• Check your remaining character count and confirm you're not mid-project.
• Review your recent charges to confirm you're cancelling the right plan.
• If eligible for a refund, prepare your request (receipt, account details, confirmation of no credit usage).
• Take screenshots of your current plan, billing date and remaining credits.
• Note the exact cancellation date so you know when access ends.
• Plan your final voice generation tasks to complete before the billing cycle ends.
• Set a phone reminder for 2 days before your next renewal date (if you're cancelling an app subscription) to confirm the charge is blocked.

Customer reviews and real-world experiences

What do other Elevenlabs users say about the service and cancellation process?

Positive feedback from users

Many users praise Elevenlabs for natural, emotionally expressive voices that sound human-like. Content creators report that Elevenlabs voices are significantly better than competitor tools and save them hours on narration. Some users highlight responsive support and smooth plan upgrades or credit transfers when requested.

Complaints and pain points

Common complaints centre on unused credits expiring at the end of each billing cycle-users feel they lose money on credits they couldn't spend. Others mention difficulty reaching support if they have billing questions or if a charge appears unexpectedly. A few users report confusion around app-based cancellations, thinking Elevenlabs cancelled their subscription when actually the app store still had an active renewal.

The cancellation process itself receives mixed feedback: some users find it straightforward, while others struggle to locate the "Cancel subscription" button or worry they haven't cancelled properly until they see the confirmation email.

How stopee can help you cancel with confidence

At Stopee (stopee.com), we specialise in helping consumers navigate subscription cancellations safely and recover refunds they're entitled to. Elevenlabs is one of hundreds of services we monitor and support, and we understand the frustration of unexpected charges and unclear cancellation processes.

Stopee has helped thousands of consumers cancel subscriptions and reclaim money by providing step-by-step guidance, highlighting consumer rights, and showing you how to escalate if a company refuses to honour your request. If Elevenlabs charges you after you cancel, or if your refund request is denied unfairly, Stopee can advise you on your next steps and how to contact regulators like the CCCS.

Visit Stopee (stopee.com) to explore guides for other services you subscribe to, build your cancellation checklist, and access our free escalation templates if you need to dispute a charge or appeal a denied refund.

Summary and next steps

Cancelling Elevenlabs is simple if you follow the right method. For web subscriptions, log in and cancel through your account settings. For app subscriptions, cancel through Apple or Google directly. Expect full access until your billing cycle ends, and remember that unused credits will expire-so plan your final projects accordingly.

If you're within 14 days of purchase and haven't used credits, request a refund immediately. If Elevenlabs refuses and you believe the denial is unfair, escalate to the CCCS under Singapore's Consumer Protection Act. Document everything, save confirmation emails, and don't hesitate to challenge a company that doesn't respect your rights.

Stopee is here every step of the way. Whether you need help with Elevenlabs or any other subscription, Stopee (stopee.com) provides clear, empowering guidance that puts control back in your hands.

Elevenlabs singapore contact information

For direct escalation or support queries, here are Elevenlabs' known contact points:

• Email support: Contact through your Elevenlabs account dashboard or info@elevenlabs.io
• Singapore entity: Elevenlabs maintains a registered entity in Singapore; details are available on the ACRA Business Registry (https://www.acra.gov.sg)
• Headquarters: Elevenlabs operates offices in New York; official contact details are on elevenlabs.io

If you cannot reach Elevenlabs support or if your dispute is not resolved within 30 days, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Provide your cancellation records, email correspondence with Elevenlabs, and proof of any unauthorised charges. The CCCS has authority to investigate breaches of the Consumer Protection (Fair Trading) Act and may order refunds or remedies on your behalf.